ProProfs Knowledge Base Features

ProProfs Knowledge Base

Easily Create online FAQs, user manuals, documentation &more

4.73/5 (22 reviews)

Competitor Feature Comparison

Access Controls/Permissions
CRM
Cataloging/Categorization
Collaboration Tools
Content Management
Customizable Forms
Data Import/Export
Decision Support
Discussions / Forums
Forum / Discussion Board
Full Text Search
Knowledge Base Management
Labeling
Monitoring
Secure Data Storage
Self Service Portal
Task Progress Tracking
Text Editing
Wiki
Learn moreCompare App
Access Controls/Permissions
CRM
Cataloging/Categorization
Collaboration Tools
Content Management
Customizable Forms
Data Import/Export
Decision Support
Discussions / Forums
Forum / Discussion Board
Full Text Search
Knowledge Base Management
Labeling
Monitoring
Secure Data Storage
Self Service Portal
Task Progress Tracking
Text Editing
Wiki
Learn moreCompare App
Access Controls/Permissions
CRM
Cataloging/Categorization
Collaboration Tools
Content Management
Customizable Forms
Data Import/Export
Decision Support
Discussions / Forums
Forum / Discussion Board
Full Text Search
Knowledge Base Management
Labeling
Monitoring
Secure Data Storage
Self Service Portal
Task Progress Tracking
Text Editing
Wiki
Learn moreCompare App

ProProfs Knowledge Base Feature Reviews

20 reviewers had the following to say about ProProfs Knowledge Base's features:

Deepesh R.

Nice Product to use in our company

2016-07-16

It is very nice for internal document ion.

Pros

I like most Import and export feature of this software.

Cons

I have on cons. Workflow is not strong feature

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering ProProfs Knowledge Base

I would like to Integrate with LDAP.

Source: Capterra
Helpful?   Yes   No

Response from ProProfs


Thank you for sharing your review.

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Anonymous
(Computer Software company, 201-500 employees)

Very Flexible Knowledgebase Software for Managing Multiple Sites

2020-01-09

Pros

Update content in real time.

Cons

Workflow approvals could use improvement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from ProProfs


Thanks for sharing your views on ProProfs knowledge base.

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Peg R.

A Great Way to Organize Documentation for Our End Users

2019-07-11

We used ProProfs to separate documentation from our learning management system when the volume got overwhelming.

Pros

We love the search function, and how it provides Google-like results.

Cons

There were a couple of things that were not that intuitive, but support was great about educating us when needed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ProProfs


Thank you for sharing your reviews for our product, ProProfs Knowledge Base.
Also, support team at ProProfs is glad to hear this appreciation from your end.

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Trever E.

Perfect for Small Knowledgebases

2018-12-21

For knowledge-sharing and documenting within our smallish (30+) team, this fit the bill for ease of use, as well as being very affordable.

Pros

Love being able to drag & drop photos and documents directly into the software.

Cons

There are only a limited number of canned layouts and color schemes to use; would like to see more variety of templates offered, but we found one that worked well enough.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from ProProfs


Thank you for sharing your review and feedback.

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Anonymous
(Computer Software company, 501-1000 employees)

Simple, Flexible, & Versatile Self-service Knowledge Base

2020-10-21

Thanks to its simplicity, we could use it to create different kinds of knowledge base for our teams, helping them combat challenges related to knowledge management.

Pros

We chose the tool in the first place because of its simplicity and versatility.

Cons

Some of its features were a little technical so we couldn’t understand them in the first go. But the company’s support team was always available for assistance, making our overall experience hassle-free.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ProProfs


Thanks for sharing your views on ProProfs Knowledge Base.

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Anonymous
(Information Technology and Services company, 501-1000 employees)

Ideal for Customer Support Process

2021-06-11

ProProfs Knowledge Base came as a breath of fresh air for us at a time when we were struggling with our support process. The speed at which we were receiving tickets was overwhelming to handle for a small support team. Our support system was about to crash, with the large inflow of tickets each day. That’s when ProProfs Knowledge Base came to our rescue. It helped us build a self-service help center for our customers to reduce the frequency of common and trivial issues and relieve our support team from ticket overload. And we are happy that we achieved this in a short time.

Pros

ProProfs Knowledge Base is a simple tool that scores high on its powerful features and third-party integrations.

Cons

Frankly, we will have to use the tool for some more time to identify any possible faults in it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from ProProfs


Thanks for sharing your review on ProProfs Knowledge Base.

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Angel R.

Verified Reviewer

Good tool for contextual help in web apps

2015-09-21

We wanted to bring our desktop version and wanted to integrate ProProfs as the knowledge base for our web app so that we could bring contextual help such as tool tips and light boxes for our items in the app and it worked out perfectly.

Pros

The free trial is awesome as it support all the integration features The fact that they support integration with the ticketing tool Zendesk simplified things a lot

Cons

Wish that the contextual help feature was available with their team plan.

Rating breakdown

Ease of use
Customer support

Time used: 6-12 months

Source: GetApp
Helpful?   Yes   No

Response from ProProfs


Thank you for sharing your review.

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Tadeáš A.

Creating FAQs is Effortless With This Tool

2020-08-06

The software helped us build a dedicated FAQ section on our website that's not only highly searchable but also helps visitors navigate smoothly across questions

Pros

Besides the fact that the tool is super simple to use, there are various features such as online editor, customization options, content snippets, tooltips, and popups, that turned out to be immensely helpful while creating FAQs

Cons

I think the tool covers more or less all the features that ideal knowledge base software should have

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ProProfs


Thanks for sharing your feedback, We are glad you liked our product.

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Jacqueline R.

Verified Reviewer

Best tool for customer support

2016-05-23

I was receiving a lot of complaints regarding my call support as customers had to wait on IVR for long time. So, I wanted to set up a help site for my customers and I came across ProProfs Knowledgebase. It was so simple to set up the site and I was able to use videos & images to visualize the help articles. ProProfs rules!

Pros

I think it is a great tool for reducing expenses as customers can access helpsites and resolve their issues themselves without any hassles.

Cons

It served me all the purposes, so for me, there was nothing that I disliked about this product.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No

Response from ProProfs


Thank you for sharing your review.

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Anonymous
(Computer & Network Security company, 11-50 employees)

Perfect for Employee Onboarding

2020-11-28

Employees can now enhance their skills, subject knowledge, and increase their understanding of our work dynamics, with the help of our online training document.

Pros

They instantly started using it to create and manage our training document.

Cons

Zero complaints as of now. The current features of the software are amazing. We’d like to see better features that can make the experience even more memorable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ProProfs


Thanks for sharing your views on ProProfs Knowledge Base.

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Royan b.

Incredible tool for wiki & helpsite generation

2016-04-20

I can organize lists, add external content, images and more.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from ProProfs


Thank you for sharing your review.

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Nadia H.

Verified Reviewer

Good tool for FAQ or internal Knowledgebase

2016-04-25

The other was for helping our internal teams to share their knowledge with each other via an internal FAQ.

Pros

I must say ProProfs of all the other help authoring tools we tried was the easiest to get started with.

Cons

I wish they extend the Forever Free plan to more than just 20 pages :)

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Free Trial

Source: GetApp
Helpful?   Yes   No
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James W.

Great little tool, easy to use and intuitive

2016-05-12

Happened to find them through Capterra's review and chose this particular KB based on the UI screenshots.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from ProProfs


Thank you for sharing your review.

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Joseph W.

A decent tool for customer support

2019-05-02

Pros

I wanted something that could help my customer support teams handle the huge number of queries they get every day. The tool was immensely helpful as I could create a centralized knowledge base, which is now used by support teams to answer customer queries.

Cons

It’s a decent tool, with good features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ProProfs


Thank you for sharing your review. We are glad you liked our product ProProfs Knowledge Base.

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Pankaj R.

Writing FAQ's has never been easier

2017-09-06

An ideal product for e-commerce businesses. I would recommend this to anyone needing a solid knowledge base with an array of features.

Pros

A flexible product that comes equipped with an array of tools and features.

Cons

Overall I am satisfied with this tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ProProfs


Thank you for sharing your review.

Read more
Giora S.

Decent, but did not live up to the expectations

2016-04-14

We have also been experiencing a lot of issues in integrating with Desk.com and customer support takes a long time to resolve.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from ProProfs


Thank you for sharing your review.

Read more
Swati M.

Perfect for creating our product manual

2020-09-21

Our primary goal was to create a product knowledge base that our customers could use to get acquainted with our software and research questions on their own. Our support team is also able to reference our knowledge base when responding to common customer inquiries.

Pros

Our team got familiar with the tool in no time.

Cons

ProProfs Knowledge Base has all the features we are looking for. So far our experience with the software has been quite good and we are happy with its performance.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from ProProfs


Thanks for sharing your views on ProProfs Knowledge Base.

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Ron J.

We use ProProfs KB as the primary documentation platform for all our new Cloud-based products.

2018-07-10

Pros

ProProfs KB is similar to much more expensive and complicated Help Authoring Tools, but extremely user-friendly, always available online, and can be used on any platform with a browser.

Cons

For the price/value, there aren't too many cons with ProProfs KB. There are a few quirks and some features don't always work as advertised, but we've usually been able to find reasonable work-arounds on our own or with help from support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from ProProfs


Thank you for sharing your review.

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Mike A.

Verified Reviewer

Great tool for internal collaboration

2016-06-29

ProProfs Knowledgebase was the tool we needed all along!

Pros

Its cloud based system and the accessibility from any device is really helpful.

Cons

Really there is nothing to dislike about ProProfs.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 6-12 months

Source: GetApp
Helpful?   Yes   No

Response from ProProfs


Thank you for sharing your review.

Read more
Raj K.

Quick setup with an easy learning curve and great features

2016-02-05

Getting started was a piece of cake and creating wiki pages was such a rewarding experience. The tool is very intuitive and they also have an awesome customer support who helped me with a few queries in a very short span of time.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from ProProfs


Thank you for sharing your review.

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