ProProfs Knowledge Base Features List

ProProfs Knowledge Base

Online FAQ & Knowledge Base Software

4.62/5 (13 reviews)

ProProfs Knowledge Base Feature Summary

  • Create a high-searchable online FAQ
  • Upload videos, docs, PDFs & more
  • Create a private knowledgebase
  • Brand with company logo & colors
  • Get detailed reports & analytics
  • Get access control & privacy settings
  • Seamlessly export & import files
  • Create knowledgebase in 90+ languages
  • Share knowledgebase via email or link
  • Access knowledgebase from any mobile device
  • Embed knowledgebase on your website or blog
  • Get 24/7 email & chat support
  • Manage employees under users & groups
  • Avail dedicated phone support
  • Set-up administrator accounts
  • Create custom online support forms
  • Power discussions and drive engagement
  • Add web forms to any ProProfs page

Collaboration Feature Comparison

Most popular features of all Collaboration apps

API (173 other apps)
Access Control (111 other apps)
Activity Dashboard (75 other apps)
Automatic Notifications (105 other apps)
Chat (98 other apps)
Collaboration Tools (170 other apps)
Collaborative Workspace (129 other apps)
Commenting (116 other apps)
Communication Management (74 other apps)
Customizable Branding (79 other apps)
Document Storage (109 other apps)
Drag & Drop Interface (91 other apps)
File Management (82 other apps)
Instant Messaging (77 other apps)
Permission Management (100 other apps)
Projections (115 other apps)
SSL Security (95 other apps)
Search Functionality (140 other apps)
Tagging (72 other apps)
Third Party Integration (104 other apps)

ProProfs Knowledge Base Feature Reviews

11 reviewers had the following to say about ProProfs Knowledge Base's features:

Angel Richard

Verified Reviewer

Good tool for contextual help in web apps

2015-09-21

We wanted to bring our desktop version and wanted to integrate ProProfs as the knowledge base for our web app so that we could bring contextual help such as tool tips and light boxes for our items in the app and it worked out perfectly.

Pros

The free trial is awesome as it support all the integration features The fact that they support integration with the ticketing tool Zendesk simplified things a lot

Cons

Wish that the contextual help feature was available with their team plan.

Rating breakdown

Ease of use
Customer support

Time used: 6-12 months

Source: GetApp
Helpful?   Yes   No
Read more
Deepesh Rana

Nice Product to use in our company

2016-07-16

It is very nice for internal document ion.

Pros

I like most Import and export feature of this software.

Cons

Workflow is not strong feature

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering ProProfs Knowledge Base

I would like to Integrate with LDAP.

Source: Capterra
Helpful?   Yes   No
Read more
Jacqueline Raynott

Verified Reviewer

Best tool for customer support

2016-05-23

I was receiving a lot of complaints regarding my call support as customers had to wait on IVR for long time. So, I wanted to set up a help site for my customers and I came across ProProfs Knowledgebase. It was so simple to set up the site and I was able to use videos & images to visualize the help articles. ProProfs rules!

Pros

I think it is a great tool for reducing expenses as customers can access helpsites and resolve their issues themselves without any hassles.

Cons

It served me all the purposes, so for me, there was nothing that I disliked about this product.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
James Whittle

Great little tool, easy to use and intuitive

2016-05-12

Happened to find them through Capterra's review and chose this particular KB based on the UI screenshots.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Royan braun

Incredible tool for wiki & helpsite generation

2016-04-20

I used ProProfs Knowledgebase to create multiple wikis & helpsites for my users. The tool is very easy to use, it is as simple as booting up a computer.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Pankaj Rawat

Writing FAQ¿s has never been easier

2017-09-06

An ideal product for e-commerce businesses. I would recommend this to anyone needing a solid knowledge base with an array of features.

Pros

A flexible product that comes equipped with an array of tools and features.

Cons

Overall I am satisfied with this tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Giora Stuchiner

Decent, but did not live up to the expectations

2016-04-14

We have also been experiencing a lot of issues in integrating with Desk.com and customer support takes a long time to resolve.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Nadia Hannaford

Verified Reviewer

Good tool for FAQ or internal Knowledgebase

2016-04-25

We has a double-pronged use of a knowledgebase software like ProProfs. One was for creating an FAQ for our website, answering questions of our customers. The other was for helping our internal teams to share their knowledge with each other via an internal FAQ.

Pros

I must say ProProfs of all the other help authoring tools we tried was the easiest to get started with.

Cons

I wish they extend the Forever Free plan to more than just 20 pages :)

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Free Trial

Source: GetApp
Helpful?   Yes   No
Read more
Mike Anderson

Verified Reviewer

Great tool for internal collaboration

2016-06-29

ProProfs Knowledgebase was the tool we needed all along!

Pros

Its cloud based system and the accessibility from any device is really helpful.

Cons

Really there is nothing to dislike about ProProfs.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 6-12 months

Source: GetApp
Helpful?   Yes   No
Read more
Ron JC

We use ProProfs KB as the primary documentation platform for all our new Cloud-based products.

2018-07-10

Pros

ProProfs KB is similar to much more expensive and complicated Help Authoring Tools, but extremely user-friendly, always available online, and can be used on any platform with a browser.

Cons

For the price/value, there aren't too many cons with ProProfs KB. There are a few quirks and some features don't always work as advertised, but we've usually been able to find reasonable work-arounds on our own or with help from support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Raj Kumar

Quick setup with an easy learning curve and great features

2016-02-05

Getting started was a piece of cake and creating wiki pages was such a rewarding experience. The tool is very intuitive and they also have an awesome customer support who helped me with a few queries in a very short span of time.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more