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ProProfs Knowledge Base

Create, design, and publish knowledge base, help center, FAQ

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ProProfs Knowledge Base Pricing

Pricing overview

Value for money rating

4.6

/5

25

Price starts from

29.97

Per month

Per Feature

Pricing options
Free plan
Subscription
Free trial

Pricing details

Try Any Plan Free For 15 Days-

1. FREE Plan($0): Forever Free for Small public Knowledge bases.
2. PROFESSIONAL ($29): Best for companies who only need a public knowledge base.
3. TEAM ($79): Best for small teams/groups that require public & private knowledge bases.
4. BUSINESS ($129)*most Popular: Best for mid-sized groups with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.).
5. ENTERPRISE ($299): Best for large groups needing complete knowledge management solution.

*All Pricing is per month (annually) for more details visit: https://www.proprofskb.com/pricing/

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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ProProfs needs to add features to their software to keep up with Thinkific

Reviewed 10 months ago

The training platform is very expensive for what you get and the quiz maker is equally expensive for the features it offers. The platform does not come with a website and many features are almost impossible to find as there is no clear direction to them nor is there a list of what the features are or where to find them. For example, there is a landing page, but in the 5 years that I was with ProProfs, I never knew it existed.

Pros

I liked that ProProfs is very user friendly and it's easy to create courses or quizzes and add certificates and social media and email features.

Cons

I did not like that it was very expensive compared to similar platforms and it does not come with a website. Managing the landing pages is difficult as it is almost impossible to find access. Many features have hidden access, not very visible and it's easy to forget where things are as a lot of features are not labeled.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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We use ProProfs KB as the primary documentation platform for all our new Cloud-based products.

Reviewed 4 years ago
Pros

ProProfs KB is similar to much more expensive and complicated Help Authoring Tools, but extremely user-friendly, always available online, and can be used on any platform with a browser. The tool is very flexible for a variety of purposes, and can be used as simple FAQ/knowledgebase or complex enterprise documentation solution, as we've done. ProProfs KB is also extremely reliable, we've experience almost no discernible down-time over the two years of using them. The customer service is outstanding... very courteous and prompt responses to questions. And fixes and improvements are usually applied faster than what I've experienced with other SaaS vendors.

Cons

For the price/value, there aren't too many cons with ProProfs KB. There are a few quirks and some features don't always work as advertised, but we've usually been able to find reasonable work-arounds on our own or with help from support.

Vendor response

Thank you for sharing your review.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Perfect for Small Knowledgebases

Reviewed 4 years ago

For knowledge-sharing and documenting within our smallish (30+) team, this fit the bill for ease of use, as well as being very affordable. I compared many other similar software packages, this was the only one that gave editor rights to so many users for such a reasonable cost. I love wiki software, but the open-source standard "wiki" software has a learning curve to get a handle on formatting, linking etc. Avoid all that hassle by choosing ProProfs.

Pros

Our previous kb software required users to arduously navigate to get to the editor; with ProProfs, uses can be editors, and with the click of a button enter "edit mode", quickly adding content or updating articles. Love being able to drag & drop photos and documents directly into the software.

Cons

There are only a limited number of canned layouts and color schemes to use; would like to see more variety of templates offered, but we found one that worked well enough.

Vendor response

Thank you for sharing your review and feedback.