ProProfs Knowledge Base Pricing Plan & Cost Guide

ProProfs Knowledge Base

Easily Create online FAQs, user manuals, documentation &more

4.73/5 (22 reviews)

ProProfs Knowledge Base Pricing

Starting from: $29.97/month

Pricing model: Free, Open Source, Subscription

Free Trial: Available

Try Any Plan Free For 15 Days-

1. FREE Plan($0): Forever Free for Small public Knowledge bases.
2. PROFESSIONAL ($29): Best for companies who only need a public knowledge base.
3. TEAM ($79): Best for small teams/groups that require public & private knowledge bases.
4. BUSINESS ($129)*most Popular: Best for mid-sized groups with multiple teams that need site help (tool tips, forms, chat, ticketing, etc.).
5. ENTERPRISE ($299): Best for large groups needing complete knowledge management solution.

*All Pricing are per month (annually) for more details visit: https://www.proprofs.com/knowledgebase/signup/business/

Competitors Pricing

Are these alternatives useful to you?

Document360

Starting from: $59.00/month
Pricing model: Subscription
Free Trial: Available

Galisto

Pricing model: Free, Subscription
Free Trial: Available

KnowledgeOwl

Starting from: $79.00/month
Pricing model: Subscription
Free Trial: Available

Enghouse eKMS

Pricing model: Open Source
Free Trial: Available

ilos

Starting from: $50.00/month
Pricing model: Subscription
Free Trial: Available

ProProfs Knowledge Base Pricing Reviews

Pros
  • The customer service is outstanding... very courteous and prompt responses to questions. And fixes and improvements are usually applied faster than what I've experienced with other SaaS vendors.Ron J.Read the full review
  • The tool is very intuitive and they also have an awesome customer support who helped me with a few queries in a very short span of time. Happy to be a proprofs customer.Raj K.Read the full review
  • The free trial is awesome as it support all the integration features. The fact that they support integration with the ticketing tool Zendesk simplified things a lot.Angel R.Read the full review
Cons
  • Frankly, we will have to use the tool for some more time to identify any possible faults in it.Verified ReviewerRead the full review
  • Runs fine on iOS devices, however, at times it lags on android.Pankaj R.Read the full review
100%
recommended this to a friend or a colleague

2 reviewers had the following to say about ProProfs Knowledge Base's pricing:

Ron J.

We use ProProfs KB as the primary documentation platform for all our new Cloud-based products.

Used daily for 2+ years
Reviewed 2018-07-10
Review Source: Capterra

Pros
ProProfs KB is similar to much more expensive and complicated Help Authoring Tools, but extremely user-friendly, always available online, and can be used on any platform with a browser. The tool is very flexible for a variety of purposes, and can be used as simple FAQ/knowledgebase or complex enterprise documentation solution, as we've done. ProProfs KB is also extremely reliable, we've experience almost no discernible down-time over the two years of using them. The customer service is outstanding... very courteous and prompt responses to questions. And fixes and improvements are usually applied faster than what I've experienced with other SaaS vendors.

Cons
For the price/value, there aren't too many cons with ProProfs KB. There are a few quirks and some features don't always work as advertised, but we've usually been able to find reasonable work-arounds on our own or with help from support.

Response from ProProfs


Thank you for sharing your review.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Minimize review

Trever E.

Perfect for Small Knowledgebases

Used weekly for less than 6 months
Reviewed 2018-12-21
Review Source: Capterra

For knowledge-sharing and documenting within our smallish (30+) team, this fit the bill for ease of use, as well as being very affordable. I compared many other similar software packages, this was the only one that gave editor rights to so many users for such a reasonable cost. I love wiki software, but the open-source standard "wiki" software has a learning curve to get a handle on formatting, linking etc. Avoid all that hassle by choosing ProProfs.

Pros
Our previous kb software required users to arduously navigate to get to the editor; with ProProfs, uses can be editors, and with the click of a button enter "edit mode", quickly adding content or updating articles. Love being able to drag & drop photos and documents directly into the software.

Cons
There are only a limited number of canned layouts and color schemes to use; would like to see more variety of templates offered, but we found one that worked well enough.

Response from ProProfs


Thank you for sharing your review and feedback.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 8/10

Minimize review