Easily Create online FAQs, user manuals, documentation &more
4.73/5 (22 reviews)Starting from: $29.97/month
Pricing model: Free, Open Source, Subscription
Free Trial: Available
Try Any Plan Free For 15 Days-
1. FREE Plan($0): Forever Free for Small public Knowledge bases.
2. PROFESSIONAL ($29): Best for companies who only need a public knowledge base.
3. TEAM ($79): Best for small teams/groups that require public & private knowledge bases.
4. BUSINESS ($129)*most Popular: Best for mid-sized groups with multiple teams that need site help (tool tips, forms, chat, ticketing, etc.).
5. ENTERPRISE ($299): Best for large groups needing complete knowledge management solution.
*All Pricing are per month (annually) for more details visit: https://www.proprofs.com/knowledgebase/signup/business/
2 reviewers had the following to say about ProProfs Knowledge Base's pricing:
Pros
ProProfs KB is similar to much more expensive and complicated Help Authoring Tools, but extremely user-friendly, always available online, and can be used on any platform with a browser. The tool is very flexible for a variety of purposes, and can be used as simple FAQ/knowledgebase or complex enterprise documentation solution, as we've done. ProProfs KB is also extremely reliable, we've experience almost no discernible down-time over the two years of using them. The customer service is outstanding... very courteous and prompt responses to questions. And fixes and improvements are usually applied faster than what I've experienced with other SaaS vendors.
Cons
For the price/value, there aren't too many cons with ProProfs KB. There are a few quirks and some features don't always work as advertised, but we've usually been able to find reasonable work-arounds on our own or with help from support.
Thank you for sharing your review.
Rating breakdown
For knowledge-sharing and documenting within our smallish (30+) team, this fit the bill for ease of use, as well as being very affordable. I compared many other similar software packages, this was the only one that gave editor rights to so many users for such a reasonable cost. I love wiki software, but the open-source standard "wiki" software has a learning curve to get a handle on formatting, linking etc. Avoid all that hassle by choosing ProProfs.
Pros
Our previous kb software required users to arduously navigate to get to the editor; with ProProfs, uses can be editors, and with the click of a button enter "edit mode", quickly adding content or updating articles. Love being able to drag & drop photos and documents directly into the software.
Cons
There are only a limited number of canned layouts and color schemes to use; would like to see more variety of templates offered, but we found one that worked well enough.
Thank you for sharing your review and feedback.
Rating breakdown
Likelihood to recommend: 8/10
