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ProProfs Knowledge Base

4.7
(28)

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Create, design, and publish knowledge base, help center, FAQ

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ProProfs Knowledge Base Pricing, Features, Reviews and Alternatives

ProProfs Knowledge Base FAQs

Q. What type of pricing plans does ProProfs Knowledge Base offer?

ProProfs Knowledge Base has the following pricing plans:
Starting from: $29.97/month
Pricing model: Free, Subscription, Open Source
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of ProProfs Knowledge Base?

ProProfs Knowledge Base has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does ProProfs Knowledge Base support?

ProProfs Knowledge Base supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian


Q. Does ProProfs Knowledge Base offer an API?

Yes, ProProfs Knowledge Base has an API available for use.


Q. What other apps does ProProfs Knowledge Base integrate with?

ProProfs Knowledge Base integrates with the following applications:
Wufoo, Salesforce Starter, Google Analytics 360, Jira, Microsoft Azure, Tidio, Freshdesk, Slack, ProProfs Chat, LiveChat, Lucidchart, Olark, Zendesk Suite


Q. What level of support does ProProfs Knowledge Base offer?

ProProfs Knowledge Base offers the following support options:
FAQs/Forum, Phone Support, 24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat

ProProfs Knowledge Base product overview

Price starts from

29.97

Per month

Per Feature

What is ProProfs Knowledge Base?

ProProfs Knowledge Base is a simple tool that can boost your customer support, knowledge management, and team collaboration efforts. Designed for both large and small businesses, the tool can be set up quickly by users of all skill levels.

Key benefits of using ProProfs Knowledge Base

Reduce Your Customer Support Tickets
Handling a large volume of tickets on trivial matters can leave your agents all drained and frustrated by the end of the day. ProProfs can bring down your ticket volume by up to 80%. The tool is designed to make customers self-sufficient so they can solve common problems on their own and contact your support team only when the issue is too complex to handle.

Improve Your Agents’ Productivity & Performance
Digging through scattered files and folders for a piece of information while the customer waits endlessly on the other end is not a very pleasant experience. ProProfs Knowledge Base equips your agents with the right information at the right time. Quick access to information helps them interact confidently with customers and provide accurate solutions while keeping the resolution time to a minimum.

Delight Customers with Instant, 24x7 Support
Customers seek convenience while interacting with brands. With ProProfs Knowledge Base, you can be at your customers’ aid 24x7. It provides them with a structured and searchable self-help platform that makes problem-solving a matter of just a few clicks. This means no more calls and emails for basic issues!

Promotes a Collaborative, Knowledge-Sharing Culture
Knowledge scattered across emails, Google Drive, and Powerpoint Slides can be difficult to access for your employees. With ProProfs, you can build an internal knowledge platform where employees can collaborate on ideas, share knowledge, and access information quickly. Such a centralized system fosters a culture of collaborative learning and development.


Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Phone Support
24/7 (Live rep)
Knowledge Base
Email/Help Desk
Chat

Training options

Webinars
In Person
Documentation
Live Online
Videos

Not sure about ProProfs Knowledge Base? Compare it with a popular alternative

Starting from

29.97

Per month

Per Feature

Free plan
Free trial
Pricing range

Starting from

149

Per month

Other

Free plan
Free trial
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ProProfs Knowledge Base pricing information

Value for money

4.5

/5

28

Starting from

29.97

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

ProProfs Knowledge Base features

Functionality

4.5

/5

28

Total features

55

4 categories

Most valued features by users

Collaboration Tools
Access Controls/Permissions
Alerts/Notifications
Third-Party Integrations
Document Management
Document Storage
Activity Dashboard
Drag & Drop

Functionality contenders

ProProfs Knowledge Base users reviews

Overall Rating

4.7

/5

28

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.59/10
Rating distribution

5

4

3

2

1

22

4

1

1

0

Pros
The customer service is outstanding... very courteous and prompt responses to questions. And fixes and improvements are usually applied faster than what I've experienced with other SaaS vendors.
The tool is very intuitive and they also have an awesome customer support who helped me with a few queries in a very short span of time. Happy to be a proprofs customer.
The free trial is awesome as it support all the integration features. The fact that they support integration with the ticketing tool Zendesk simplified things a lot.
Cons
Managing the landing pages is difficult as it is almost impossible to find access.
Frankly, we will have to use the tool for some more time to identify any possible faults in it.
Runs fine on iOS devices, however, at times it lags on android.

Overall rating contenders

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