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Qualio vs MasterControl Quality Excellence Comparison

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Overview

Category Leaders

Trying to get FDA approved? ISO Certified? Qualio is a Quality Management System (QMS) that helps Quality Managers at life...

Category Leaders

MasterControl is an electronic quality management software (eQMS) system compliant with FDA regulations and ISO quality standards.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

63

5

4

3

2

1

44

16

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.5

191

5

4

3

2

1

117

61

13

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Easy to use with a very intuitive user interface, compliance with CFR 21 part 11, outstanding customer support, swift document navigation.
Tracking of documents and CAPAs as well as ease of navigation in the system are great.
The documents are clean and easy to read. Overall, I enjoy logging into Qualio and navigating the system to quickly get what I need.

Pros

It has really helped us solve many issues with quality control and compliance. I would recommend this product to anyone who wants to move to the top tier of quality for their product.
The service offered by MasterControl has been excellent and system setup was easy thanks to a very good support. Customer Service team, as they responds quickly and offer good solutions.
Amazing customer success management department, most responsive Tech support I’ve ever interfaced with.

Cons

Most software will encounter an error now and then. While it is infrequent with Qualio, the error messages can be vague, prompting support calls that could be avoided with better detail.
I did not find anything that i dislike in Qualio.
Missing a project specific documents training tracker / training sign-off module.

Cons

Because of this struggle I have been creating reports in Power BI.
When the system gets upgraded, it always brings out a ton of unexpected issues. We know that we will have to dedicate a couple of days just to watching for problems.
A complete training compliance report is missing. We need to look 2 - 3 canned reports to get consolidated report.
  • Vendor responds to reviews
  • Last review6 months ago
  • Vendor responds to reviews
  • Last review16 days ago

Key features

  • Total features67
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Audit Management
  • Audit Planning
  • Audit Trail
  • Automated Scheduling
  • Bills of Material
  • Business Process Control
  • Change Management
  • Collaboration Tools
  • Commenting/Notes
  • Communications Management
  • Complaint Management
  • Compliance Management
  • Compliance Tracking
  • Controls Audit
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Complaint Tracking
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Defect Tracking
  • Design Management
  • Digital Signature
  • Document Automation
  • Document Check-in/Check-out
  • Document Coding & Control
  • Document Management
  • Document Review
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Signature
  • Email Alerts
  • Environmental Compliance
  • Equipment Management
  • FDA Compliance
  • Feedback Management
  • File Management
  • For Engineering Documents
  • For Small Businesses
  • Forms Management
  • Full Text Search
  • HIPAA Compliant
  • ISO Compliance
  • ISO Standards Management
  • Incident Management
  • Inspection Management
  • Internal Controls Management
  • Inventory Management
  • Issue Management
  • Issue Tracking
  • MES
  • Maintenance Management
  • Material Requirements Planning
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Nonconformance Tracking
  • Operational Risk Management
  • Order Management
  • Predictive Analytics
  • Prioritization
  • Product Data Management
  • Production Scheduling
  • Project Management
  • Quality Assurance
  • Quality Control
  • Quality Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Revision History
  • Risk Assessment
  • Risk Management
  • Risk Reporting
  • Risk Scoring
  • Role-Based Permissions
  • Root Cause Analysis
  • Routing
  • Safety Management
  • Scheduling
  • Status Tracking
  • Supplier Management
  • Supplier Quality Control
  • Task Management
  • Third Party Integrations
  • Traceability
  • Training Management
  • Version Comparison
  • Version Control
  • Version Rollback
  • Workflow Management
  • Total features90
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Audit Management
  • Audit Planning
  • Audit Trail
  • Automated Scheduling
  • Bills of Material
  • Business Process Control
  • Change Management
  • Collaboration Tools
  • Commenting/Notes
  • Communications Management
  • Complaint Management
  • Compliance Management
  • Compliance Tracking
  • Controls Audit
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Complaint Tracking
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Defect Tracking
  • Design Management
  • Digital Signature
  • Document Automation
  • Document Check-in/Check-out
  • Document Coding & Control
  • Document Management
  • Document Review
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Signature
  • Email Alerts
  • Environmental Compliance
  • Equipment Management
  • FDA Compliance
  • Feedback Management
  • File Management
  • For Engineering Documents
  • For Small Businesses
  • Forms Management
  • Full Text Search
  • HIPAA Compliant
  • ISO Compliance
  • ISO Standards Management
  • Incident Management
  • Inspection Management
  • Internal Controls Management
  • Inventory Management
  • Issue Management
  • Issue Tracking
  • MES
  • Maintenance Management
  • Material Requirements Planning
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Nonconformance Tracking
  • Operational Risk Management
  • Order Management
  • Predictive Analytics
  • Prioritization
  • Product Data Management
  • Production Scheduling
  • Project Management
  • Quality Assurance
  • Quality Control
  • Quality Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Revision History
  • Risk Assessment
  • Risk Management
  • Risk Reporting
  • Risk Scoring
  • Role-Based Permissions
  • Root Cause Analysis
  • Routing
  • Safety Management
  • Scheduling
  • Status Tracking
  • Supplier Management
  • Supplier Quality Control
  • Task Management
  • Third Party Integrations
  • Traceability
  • Training Management
  • Version Comparison
  • Version Control
  • Version Rollback
  • Workflow Management

Integrations

  • Total integrations7
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Teams
  • OneDrive
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite
  • Total integrations6
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Teams
  • OneDrive
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

CB
AvatarImg

Cynthia B.

Medical Devices, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Qualio logo

Qualio

Qualio Review

Reviewed a year ago

I am very satisfied with Qualio.

Pros

Ease of use, search feature, and the dashboards for overdue training, deviations.

Cons

Quality events feature is a little confusing.

Vendor response

Hi Cynthia, we're happy to hear that so many of Qualio's features are enabling your QMS processes. If you'd like to provide any additional details on improvements to our Events feature, please feel free to reach out to me directly.

EM
AvatarImg

Erin M.

Veterinary, 51-200 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Qualio logo

Qualio

Amazing learning tool!

Reviewed 3 years ago
Pros

The best thing about this software is the ease at which it enables staff members to learn policies and protocols for our organization.

Cons

No cons! Quality has been great overall!

Vendor response

Thanks for the review, Erin! So glad to hear Qualio has been useful for your team.

SC
AvatarImg

Sandra C.

Biotechnology, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Qualio logo

Qualio

Review of Qualio

Reviewed a year ago

Fast efficient way to manage quality processes.

Pros

Event and training managing is extremely useful.

Cons

Comments that are made to disapproving and retiring a document needs to be shown in the audit trail.

Vendor response

Thank you for your review, Sandra! We've shared your feedback with our product team.

MZ
AvatarImg

Matt Z.

Medical Devices,

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Qualio logo

Qualio

Qulio is very easy and functional. It gives you a great value of safety. The customer service is great

Reviewed 5 years ago
Pros

User friendliness. The format and logical relationship between different categories of quality pages.

Cons

At first is a little confusing. I suggest making some tutorial videos for simple examples. For example how to create files and drafts and templates.

Vendor response

Thanks for your feedback Matt, we work hard to make sure Qualio is really user-friendly and secure! We like your idea of tutorial videos. For the time being, there are how-to guides available on our website especially designed for new users.

KC
AvatarImg

Kamali C.

Pharmaceuticals, 201-500 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Qualio logo

Qualio

VP of Regulatory Affairs

Reviewed a year ago
Pros

I like Qualio because it is easy to use Technical support is always great.

Cons

There may be other software products out there that may be cheaper, but one should assess quality carefully.

Vendor response

Thank you Kamali, we love to hear our Technical support team is meeting all your needs!

PR
AvatarImg

Pamela R.

Medical Devices, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Qualio logo

Qualio

Overall Experience

Reviewed 2 years ago

I find Qualio a brilliant software.

Pros

The software is very user friendly and simplified compared to other quality systems I used in the past.

Cons

During the initial set up phase some of the features weren't streamlined to get the validation completed but with Qualio's great customer service and technical support concerns were resolved fast.

Vendor response

Thank you for the great review and feedback, Pamela. We look forward to continuing to serve you.

AvatarImg
AvatarImg

Atul Pratap S.

Verified reviewer

Information Technology and Services, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Qualio logo

Qualio

Great eQMS software

Reviewed 6 months ago

This software is a quick and effective method of managing quality procedures. The system keeps track of everything. It is suitable for small businesses and is also scalable as they expand. 

Pros

This software has a relatively simple learning curve. The programme has a lot of flexibility and lets you format procedures and records anyway you choose. The software contains useful features, easy-to-use interface, and finding documents is not too difficult either. Tech support is also excellent.

Cons

It's challenging to create documents with Qualio. The formatting options could be improved. Some areas lack audit trails.

jf
AvatarImg

jared f.

Medical Devices, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Qualio logo

Qualio

Excellent people supporting an excellent product

Reviewed a year ago

Our Design Control process is much tighter. Document Control requires less time and effort. We have elevated our Risk Management game. Our Quality people are happier using such a well integrated tool.

Pros

Qualio is very well and highly integrated. There is a relatively short learning curve, then quite intuitive. The materials available for on-boarding and learning are very well done and thorough. The built-in chat function for fast support is excellent - so easy to use. The people of Qualio are high caliber and there is clearly a culture of Customer Service. There is a very good balance between structure and customization - Qualio has found the sweet-spot. The SOPs and templates offered as a starting point are well written and concise.

Cons

I am hard-pressed to describe an aspect of the platform or the company that I would like to see changed. We do more than Medical Devices. We are in the process of considering how we might use Qualio outside of Medical and what would have to happen to accomplish such a goal - this is perhaps something Qualio might consider as an evolutionary initiative.

Vendor response

Hi Jared, thank you for your fantastic review and we're so happy to hear that Qualio has made life easier for your Quality team! We'd love to get more of your thoughts on scaling usage of Qualio outside of Medical Device and your CS contact can answer any questions you might have on this.

AvatarImg
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Andrew E.

Verified reviewer

Medical Devices, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Qualio logo

Qualio

Easy to use and implement eQMS

Reviewed 3 years ago

Qualio team was very supportive with the transition to an eQMS system.

Pros

- Qualio team was awesome helping us migrate to their system - streamlined employee quality training, SOPs, and overall QMS efficiency - clear audit trail for signatures and approvals - east to navigate and simple interface

Cons

- none thus far, we continue to find more and more value from this eQMS system

Vendor response

Thanks for the review, Andrew! So happy to hear you've enjoyed your experience so far.

FG
AvatarImg

Fionnuala G.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Qualio logo

Qualio

Intuitive software for managing quality and compliance

Reviewed 8 years ago

Qualio is an intuitive quality management platform that will lower costs for companies through streamlining time consuming workflows. It is a very exciting system and I've recommended it to a number of companies and consultants.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thank you so much for your positive feedback Fionnuala! Saving both time and money is a core part of our QMS' offering, so it's great to hear that these capabilities have been so valuable for you. We really appreciate that you've gone out of your way to recommend us to others!

DM
AvatarImg

Drew M.

Biotechnology, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Qualio logo

Qualio

Perfect Start-up QMS System

Reviewed 2 years ago

My experience with Qualio has been positive. Everything from the initial communication, to the validation work, to the migration of existing documents into the system. The training and implementation to my team members was very easy as well. The system is extremely easy to use while maintaining the high level of quality that the biotech industry demands.

Pros

All required aspects of a quality management system are present in Qualio. Everything from the initial software validation, to the implementation and in software features like version control, track changes, electronic signatures, etc.

Cons

To date I have no cons to mention. Qualio is an incredible product for the price.

PM
AvatarImg

Paul M.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Qualio logo

Qualio

Recommended for small companies implementing a quality management system for the first time

Reviewed 8 years ago

I would recommend ZenDoc to small companies implementing a quality system for the first time to seriously consider using ZenDoc as a way to reduce workload and paper trail in a cost effective and easy manner that is flexible to grow with the company.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thanks so much for your feedback Paul! Since your review, we have changed our name to Qualio and it's so great to look back and see our software's roots in helping small companies grow. This is something we continuously work on so that this growth comes even easier.

CD
AvatarImg

Christopher D.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Qualio logo

Qualio

QMS Software That is Actually Easy to Use

Reviewed 7 years ago

There are so many options available when it comes to software tools to assist in the managing of an effective Quality Management System (QMS). The Qualio product is easy to deploy and has the functionality needed to support a regulated industry such as the Med-Tech.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

We really appreciate your feedback Christopher, and it's fantastic that you chose Qualio over anyone else and had such a great experience! Compliance is so key in the medtech industry, so we work on an ongoing basis to ensure all our clients can meet the required regulations.

MM
AvatarImg

Mallory M.

Research, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Qualio logo

Qualio

User friendly platform

Reviewed 3 years ago

Being able to easily access crucial training documents and processes is paramount. Qualio makes it easy to locate and review said documents.

Pros

Our company uses Qualio to house our Quality Management System. The homepage is simple with links that are appropriate for diving into the system. The documents are clean and easy to read. Overall, I enjoy logging into Qualio and navigating the system to quickly get what I need!

Cons

The login process is split into two pages, enter email first then the password page appears. If the email and password pages could be grouped and the extra page eliminated, that would be ideal! Along with the option to remember the login credentials.

Vendor response

Thank you, Mallory! We're so glad you can get to what you need in Qualio. Excellent feedback too! We'll get that shared with the product team for review.

DL
AvatarImg

Donna Lee V.

Medical Devices, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Qualio logo

Qualio

Medical Device/Pharma CRO

Reviewed a year ago
Pros

This software is easy to use, intuitive, and straight forward. the search functions work well. The dash board is comprehensive and is critical is assessing status of activities.

Cons

The inability for a manger (such as myself) to have visibility to my direct reports training status as well as the status of other assigned activities for items that I have to manage. Our Quality group has full access but there is no intermediate option to control access to certain areas while allowing operational managers to be able to manage applicable information. So I have to resort to asking QA "where is this SOP in the approval process" , "who's training is outstanding", or " who started the draft version for a SOP?" etc. Since we are so restricted, it hurts work flow. Another layer, just below full access, to allow us to manage our over arching responsibilities, would be helpful.

Vendor response

Hi Donna, thanks so much for your detailed review and insightful feedback regarding access control. This feature is in progress and we've relayed these details to our product team.