Receptive Features

Receptive

Insights into feature demand for SaaS product teams

4.78/5 (18 reviews)

Receptive Feature Summary

  • Notifications
  • Competitive intelligence
  • Idea ranking
  • Analytics
  • Prioritization
  • Content import / export
  • Feature management
  • Product roadmapping
  • Idea management
  • Gather feature requests from customers
  • Receptive auto-suggests matches from existing features
  • Customers self-service
  • Automatically email customers
  • Real-time knowledge
  • Auto-email progress updates
  • Personalized emails
  • Collaborate with customers & team
  • Workflow for feature requests
  • Unify product discussion & analytics
  • Share roadmap & release logs
  • Drill down into user & account priorities
  • Customize and share reports
  • Dial-in development estimates
  • Back up prioritization decisions with data
  • Product intelligence
  • Third-party integration
  • Feedback management
  • Feedback collection

Competitor Feature Comparison

API
Access Control
Activity Dashboard
Activity Management
Activity Tracking
Asset Management
Automatic Notifications
Business Intelligence
Calendar Management
Categorization
Charting
Client Portal
Collaboration Tools
Collaborative Review
Collaborative Workspace
Commenting
Configurable Workflow
Custom Fields
Custom Forms
Customer Accounts
Customer Segmentation
Customizable Branding
Customizable Categories
Customizable Reporting
Dashboard Creation
Data Filtering
Data Import
Data Import/Export
Data Synchronization
Deadline Management
Document Management
Document Storage
Drag & Drop Interface
Email Integration
Event Management
Feedback Automation
Feedback Collection
Feedback Management
File Management
Forum / Discussion Board
Gantt Charts
Ideation
Knowledge Base Management
Mobile Integration
Monitoring
Multi-Channel Management
Multi-Department / Project
Multiple Projects
Performance Reports
Planning Tools
Prioritizing
Project Estimating
Project Management
Project Planning
Project Templates
Project Time Tracking
Project Tracking
Project Workflow
Projections
Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Real Time Updates
Reminders
Reporting & Statistics
Resource Management
Role-Based Permissions
SSL Security
Secure Data Storage
Self Service Portal
Single Sign On
Status Reporting
Status Tracking
Task Management
Task Planning
Task Scheduling
Task Tracking
Template Management
Third Party Integration
Timeline Management
Timer
Video Support
Visual Analytics
Voting
Widgets
Workflow Management
Learn moreCompare App
API
Access Control
Activity Dashboard
Activity Management
Activity Tracking
Asset Management
Automatic Notifications
Business Intelligence
Calendar Management
Categorization
Charting
Client Portal
Collaboration Tools
Collaborative Review
Collaborative Workspace
Commenting
Configurable Workflow
Custom Fields
Custom Forms
Customer Accounts
Customer Segmentation
Customizable Branding
Customizable Categories
Customizable Reporting
Dashboard Creation
Data Filtering
Data Import
Data Import/Export
Data Synchronization
Deadline Management
Document Management
Document Storage
Drag & Drop Interface
Email Integration
Event Management
Feedback Automation
Feedback Collection
Feedback Management
File Management
Forum / Discussion Board
Gantt Charts
Ideation
Knowledge Base Management
Mobile Integration
Monitoring
Multi-Channel Management
Multi-Department / Project
Multiple Projects
Performance Reports
Planning Tools
Prioritizing
Project Estimating
Project Management
Project Planning
Project Templates
Project Time Tracking
Project Tracking
Project Workflow
Projections
Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Real Time Updates
Reminders
Reporting & Statistics
Resource Management
Role-Based Permissions
SSL Security
Secure Data Storage
Self Service Portal
Single Sign On
Status Reporting
Status Tracking
Task Management
Task Planning
Task Scheduling
Task Tracking
Template Management
Third Party Integration
Timeline Management
Timer
Video Support
Visual Analytics
Voting
Widgets
Workflow Management
Visit WebsiteCompare App
API
Access Control
Activity Dashboard
Activity Management
Activity Tracking
Asset Management
Automatic Notifications
Business Intelligence
Calendar Management
Categorization
Charting
Client Portal
Collaboration Tools
Collaborative Review
Collaborative Workspace
Commenting
Configurable Workflow
Custom Fields
Custom Forms
Customer Accounts
Customer Segmentation
Customizable Branding
Customizable Categories
Customizable Reporting
Dashboard Creation
Data Filtering
Data Import
Data Import/Export
Data Synchronization
Deadline Management
Document Management
Document Storage
Drag & Drop Interface
Email Integration
Event Management
Feedback Automation
Feedback Collection
Feedback Management
File Management
Forum / Discussion Board
Gantt Charts
Ideation
Knowledge Base Management
Mobile Integration
Monitoring
Multi-Channel Management
Multi-Department / Project
Multiple Projects
Performance Reports
Planning Tools
Prioritizing
Project Estimating
Project Management
Project Planning
Project Templates
Project Time Tracking
Project Tracking
Project Workflow
Projections
Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Real Time Updates
Reminders
Reporting & Statistics
Resource Management
Role-Based Permissions
SSL Security
Secure Data Storage
Self Service Portal
Single Sign On
Status Reporting
Status Tracking
Task Management
Task Planning
Task Scheduling
Task Tracking
Template Management
Third Party Integration
Timeline Management
Timer
Video Support
Visual Analytics
Voting
Widgets
Workflow Management
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Receptive Feature Reviews

17 reviewers had the following to say about Receptive's features:

Ross Fusz

If everything is hot, nothing is hot

2018-09-04

Pros

Every user has a bunch of requests, this software forces them to decide which on is their top request and to prioritize the others.

Cons

Needs to integrate better with major product management software companies out of the box. eg Jira

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Receptive


Thank you for the review Ross!

Read more
Melanie Walker

Feature Requests and management in a breeze!

2017-08-08

Organized feature requests, client transparency, in house road map visibility, feature request integration with JIRA for real-time client updates, the ability to talk regarding new potential features, competitor advantages due to clients telling-all, business case examples from clients are easier to receive, a place to place prospect client feature requests, ability to search for outstanding, reporting tools, feature analysis on cost vs. want.

Pros

I love how it is versatile and easy to use.

Cons

I'm able to stay on top of my own feature requests and what I'd like to have.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Marc Girdlestone

Forum concept was a killer

2019-11-13

Overall the product was easy to use and the customer service was great.

Pros

Users could be kept up to date when a feature they had voted on was updated, which took some of the manual process out of announcing new features.

Cons

On many occasions these features became a hive of activity with users who were angry that this feature hadn't been worked on.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
Read more
Tue Søttrup

Moves product development from a 'gut feeling' to knowing based on customer feedback

2018-07-01

Pros

To further utilize our customers in the development process, we have implemented a tool, Receptive, where we invite some of our users to add feature requests and prioritize existing feature requests according to their needs.

Cons

The user interface looks a bit dated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from Receptive


Hi Tue, Thank you so much for your review. It's brilliant to hear Receptive is working well for you.

Read more
Warwick Johnston

Brilliant customer discovery, engagement, and planning tool

2016-07-13

They love the sense that they have a say in the direction of the software (and the unpopular requests from a single customer are easy to bat away).

Pros

Brilliant feedback and reporting, great support.

Cons

Haven't found any yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Receptive


Hi Warwick, thank you so much for the review. So pleased to see you are happy with everything!

Read more
Elisabeth Hunt

Easy to set up, great transparency for end-users to see multiple priorities

2019-02-27

This has totally changed how we handle enhancements. Also, their support is STELLAR both in helping get started and in dealing with issues that arise during use.

Pros

We went from a pile of unresolved open "help desk" tickets filled with ideas for our product (and I mean, well over 1,000 of these) to an organized place where users can search, submit, and vote on enhancements.

Cons

I was going to say, more flexibility in reports; but they do tend to add new ones periodically so we're pretty happy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Receptive


Hi Elisabeth, thank you so much for all your support and the review. We really enjoy working with you too & we are so pleased to see how well Receptive is working!
Best, Hannah & team

Read more
Sabine Douglas

Delivers a platform and service that we were using 5 others to do.

2016-05-04

Receptive reduces the time spent on feature request management by almost 50 hours per month, which for a startup of 6 staff has been game-changing.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Receptive


Thanks so much for the review Sabine. We love working with Beatroot :)

Read more
Kristell Cormarie

The best tool to collect client's feedback

2016-12-16

We used to collect manually clients requests and do the follow up manually when we released a new feature. That's was so time-consuming and not scalable.

Pros

easy to use, support always available to help, no other tools to provide all their features.

Cons

nothing!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Receptive


Thanks so much for the review Kristell - we appreciate it!

Read more
Brandon Taylor

Finally, a truly customer driven product development management tool

2016-09-07

We've used all sorts of development product management tools, from custom in-house to Microsoft Project online.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Receptive


Brandon - thank you for the review. It's very much appreciated and we look forward to continuing our work with you and the team.

Read more
Josh Willits

A better product, happier customers and 20 hours per month saved with Receptive

2016-05-03

Single sign-on allows our users to go straight to our Receptive dashboard from our app and add, vote, and prioritize their feature requests.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Receptive


Thank you so much for the in-depth review Josh. It's really appreciated and we love working with SupplyStream.

Read more
Remi Allegre

Receptive, the only Product Demand Intelligence software you'll ever need

2017-03-21

Receptive made one tiny but fundamental change: Rating one feature as super important will automatically downscale the importance the other features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Receptive


Thank you so much for the review Remi. We love working with you all and we are super pleased you are happy with the service and product. It's with customers like you that we continue to learn too - so thank you!

Read more
Dave Bucci

Easy to set up, but with meaningful/powerful features.

2018-03-02

Feedback process within our org.

Pros

Was able to set up a working system in under an hour, distributed company-wide. As business requirements evolved, we realized the product suite had all of those needs covered. Very pleased with the ease of use while also allowing a deeper dive as a power user when required.

Cons

Comments section timestamp sorting feels odd to see the newest comment first instead of last.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Receptive


Thanks Dave - really appreciate the review.

Read more
Christian Hoogerheyde

Useful and easy-to-use. Better than Salesforce Ideas.

2018-02-26

Pros

Receptive, in contrast, has allowed us to easily review and triage incoming product feature requests from our sales/services teams, and identify which requests will make the most impact for our customers.

Cons

Otherwise the tool does exactly what we need it to do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Receptive


Thank you very much Christian! We're working hard on automation and there's a new ROI dashboard coming out soon to show current time saving and to improve the process even further. You'll be notified of new releases of course ;)

Read more
Jonathan Schultz

It was the perfect tool/fit for what we were looking to achieve idea/feature request collection

2018-03-05

Pros

It helps the Product team understand what our users want, gives them an opportunity to voice their opinion about the direction of the product. I can also inform our users of what has recently released, which is a perfect replacement for what we were doing earlier.

Cons

The lack of permissions for the plan we are on, seems like it would be a standard.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Receptive


Thanks so much for submitting this review Jonathan. Great to hear Receptive is working well for you

Read more
Jaimie Fox

Powerful feedback & feature request portal that saves us time and resources

2016-07-21

In regards to the customer feedback/feature request portal, Receptive is much more powerful than the other software we've tried.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Receptive


Thank you so much for taking the time to submit a review for us, Jaimie. Really appreciate it and great to see you are enjoying working with Aly too!

Read more
Simon Westlake

Excellent software - does exactly what it says it will do!

2018-02-15

Pros

It doesn't try to be something it's not, and what it is, is a great tool for managing our feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Receptive


Thanks so much Simon. Appreciate the review!

Read more
Jared Fullerton

Breath of Fresh Air

2018-12-04

I have had outstanding service with the team that helped us launch the software. They want to help us use it, not just make sure we are paying for it. I really appreciate how much time they have spent with us.

Pros

Receptive really helps make managing feedback easy. It looks good, feels official and is very little effort on my end.

Cons

I had to think for a bit on this. I wish I could see the total count of all my requests more easily.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Receptive


Thanks so much for your ongoing support Jared. Loved the case study you did with the team and we are thrilled things are going well. Best, Hannah & team

Read more