SABIO Features List

SABIO Reviews

SABIO

Knowledge management platform

4.76/5 (17 reviews)
15

SABIO Feature Summary

  • Search functionality
  • Autosuggest
  • Search documents
  • Drill-down search
  • Self-learning search
  • Document management
  • Video management
  • Click-through tree
  • WYSIWYG Editor
  • Archive
  • Ratings
  • Bookmarks
  • Password management
  • Role-based security
  • User access controls
  • Template management
  • Customizable templates
  • Tags
  • Multilingual support
  • User profiles
  • Content filtering
  • Content repository
  • Content management
  • Data storage management
  • Third party integration
  • API
  • Knowledge base
  • Reporting & statistics
  • Customizable reporting
  • Daily backup
  • Data encryption
  • Security & encryption
  • News publishing system
  • Activity dashboard
  • Feedback collection
  • Permission management

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SABIO Feature Reviews

17 reviewers had the following to say about SABIO's features:

Ingo Scheidweiler

Great product - easy to implement - great impact on customer service

2017-10-24

lower processing time of tickets higher customer satisfaction stable communication processes in IT crisis situations

Pros

easy to implement and good value for Money easy to use for CS representatives good support for publishing processes possible to integrate the Google search application Integration with ticketing Systems (while you type the problem keywords -Sabio is already searching in the Knowledge database)

Cons

collaboration functions could be more elaborated copy&paste could be easier to integrate existing documents

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Benjamin Barnack

Sabio is a real revolution in knowledge management

2017-11-22

Cost savings in customer service through more efficient knowledge management. Simple setup and low implementation effort.

Pros

Sabio is an innovation in knowledge management. The structure and handling enable an efficient handling of customer concerns in customer service.

Cons

I think there might be more integration partners & platforms for Sabio integration.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrea van Bezouwen

The entire product-knowhow is provided to our consumerservice. Great - one mouseclick away.

2017-10-19

Short times in search for internal Information Same knowledge in exactly (!!)

Pros

Order in structure can be adapted easily by drag-n-drop.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Heike Braun

Easy to integrate, easy to use, fast Set-Up, a good Support, really works, our user love it

2017-12-10

easy to integrate, easy to use - our user love it

Pros

the extremely good Usability - its a really help in daily business and the cooperation with sabio is pragmatic, fast, easy and smart

Cons

innovations such as voice Control and details of KI are in works, but not yet usable, But we know that the company is on the subject

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Matias Musmacher

We selected knowledge databases for numerous clients. SABIO wins pitches on user experience.

2017-10-19

Pros

End users are usually very satisfied with look and feel and search results so adaption is easy.

Cons

Sometimes in the past we missed certain functionality in the editor and an API for Facebook in when doing social customer care.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Other

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kristin Best

Sabio Knowledgement is the vault for our financial structure - our KNOW HOW!

2017-11-15

- speed of spreading our knowledge to our agents in our daily business - rescue Know-How when employees leave the company

Pros

Know-How can be transferred to all users.

Cons

Maybe more possibilities for our "company look and feel" - design in a standard version.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anne Scheuing

Easy to integrate and good care during the implementation phase

2017-11-28

Pros

easy to use, no big trainingsessions needed to understand how to use it. easy to fill with knowledge, structure logical and comprehensible.

Cons

less good reporting functionality Not all typefaces are available, only the standard Versions

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Dirk Benninghaus

Easy to use and implement. Great support received during implementation

2017-10-20

We increased the quality and consistency of our CS, since every agent now has Access to the latest Information almost in real time.

Pros

Our sales and CS agents have a very easy time to use this system, thanks to the simple tree structure and Google-like search engine.

Cons

It also takes up a little too much time to download reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jochen Schwarz

perfectly balanced set of KM functionality

2017-10-19

every one in our team has started to use our new KM-processes. A real success story.

Pros

Beside this I found the logical structure of the tool very helpfull for a sucessfull integration in our team.

Cons

Like every tool it needs some hours to acclimatize.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Georg Mack

It was really easy to set SABIO up and to fill it with content. Agents and editors can use the tool

2017-10-30

We can our customer much more faster make service. The training time for the new employes are before SABIO 12 days, with SABIO 8 days.

Pros

Perfect Design. Easy to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Timmo Krause-Dünow

Pull information instead of Push

2017-11-28

Pros

- as all the information are accessible when you need them we transformed our company from an information push to an information pull concept with Sabio (instead of sharing everything with everyone we now manage all the information and our staff decide when they actually need the information) - very easy to get used to - instant impact and acceptance - great design and usability - makes work so much more efficient on a day to day business

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Joerg Sauermann

easy and usefull

2017-11-28

Pros

You con integrate the program in many ways to optimize the Value and acceptance.

Cons

So you have not much possibilities to design your text.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Günter Faßbach

Knowledge Management with variety of innovative functions and excellent cost-performance ratio

2018-01-31

Pros

Easy to integrate, Easy to Use Fast Set-Up good Support really works excellent cost-performance Ratio innovative functions

Cons

one thing: Our Key Account Manager changed a little bit often.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Michael Koenig

versatile knowledge management platfom - cloudbased and easy-to-use

2017-11-14

We were able to adapt this solution the different Projects Needs, the implementation period is rather short and is focussed on Training and we haven't had any technical problems with Sabio

Pros

easy to adapt and to rollout in bigger Projects preferred by the agents working with it very supportive Sabio team

Cons

the named-user-licensing could be expanded with a set of noname-viewers this would be a nice new feature to offer structured menue fro this group

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Lukas Schwindt

I can wholeheartedly recommend SABIO, both as central knowledge management platform and as a partner

2017-05-05

Pros

I can wholeheartedly recommend SABIO, both as central knowledge management platform and as a business partner.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rolf Leder

SABIO turns decentralised knowledge to company-wide wisdom

2017-11-22

Higher efficiency in customer service, centralised knowledge (just "one truth").

Pros

SABIO enables our own and customers' teams to always concentrate on "the real thing", because no one has to screen his inbox again and again or needs to click through a file chaos on a groupdirectory.

Cons

It is not much about the software - it is more likely about the selected approach that WE took. We had to re-engineer some content several times because we didn't take enough time in the beginning to think about the right structure. SABIO allows you to do it like you want to - which in our case was not the most efficient approach ;-)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dustin Soumar

Sabio helpes us and our teams to work more efficient and deliver better quality

2017-10-20

Higher productivity due to faster training times and less daily questions - and a big step regarding quality delivered to our customers

Pros

Easy to train to our employees, easy to setup for all our departments; Smart architecture allowing all kind of departments to understand how to work with the software; Our customers mostly fell in love and also started to participate in the knowledge manegent processes; It really helps -. not just pretends to do so.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more