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ConnectWise Control vs 4PACK Comparison

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Overview

ConnectWise Control is a help desk solution that allows businesses to detect and resolve customer queries through remote...

4PACK is a cloud-based product lifecycle management (PLM) software that helps businesses in the food and beverage industry...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$24.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

1,204

368

54

8

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

In my nearly forty years in IT, remote management software in the form of ConnectWise has been a miracle. Thank you, and keep your own tech support folks happy, they are worth it.
We just switched to another system and we marvel at how easy ANY other RMM out there is compared to ConnectWise. We are all so happy to no longer have to work with this product.
They are continuously looking at ways to improve this product and have been a long time fan of the ability to host yourself OR use a hosted solution.

Pros

Cons

The worst part about this software is how horrible the mobile app is. It literally seems that they've tried to squeeze the desktop experience into a mobile device.
Being considered unsafe and treated as a threat - i know that i could make it an exemption in the AV software but it came up as threat after the fact as if it later was damaged as professional tool.
Difficult to implement, misleading integration and training was vague on project based jobs and change orders despite telling them that was the majority of our business.

Cons

  • Vendor responds to reviews
  • Last review25 days ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features29
  • API
  • Action Management
  • Activity Dashboard
  • Application Sharing
  • Approval Process Control
  • Auditing
  • Budgeting
  • Calendar Management
  • Change Management
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Communication Management
  • Compliance Management
  • Customizable Reporting
  • Data Import/Export
  • Design Management
  • Desktop Virtualization
  • Document Management
  • Email Invitations & Reminders
  • File Transfer
  • Graphical Workflow Editor
  • Help Desk Management
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Lifecycle Management
  • Meeting Management
  • Mobile Integration
  • Monitoring
  • Permission Management
  • Product Data Management
  • Production Tracking
  • Project Budgeting
  • Project Management
  • Project Planning
  • Project Workflow
  • Projections
  • Remote Access
  • Remote Control
  • Remote File Access
  • Remote Monitoring
  • Reporting & Statistics
  • Requirements Management
  • Role Management
  • Role-Based Permissions
  • Search Functionality
  • Supplier Management
  • Supply Chain Collaboration
  • Task Management
  • Third Party Integration
  • Two-Factor Authentication
  • Work Order Management
  • Workflow Management
  • Total features31
  • API
  • Action Management
  • Activity Dashboard
  • Application Sharing
  • Approval Process Control
  • Auditing
  • Budgeting
  • Calendar Management
  • Change Management
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Communication Management
  • Compliance Management
  • Customizable Reporting
  • Data Import/Export
  • Design Management
  • Desktop Virtualization
  • Document Management
  • Email Invitations & Reminders
  • File Transfer
  • Graphical Workflow Editor
  • Help Desk Management
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Lifecycle Management
  • Meeting Management
  • Mobile Integration
  • Monitoring
  • Permission Management
  • Product Data Management
  • Production Tracking
  • Project Budgeting
  • Project Management
  • Project Planning
  • Project Workflow
  • Projections
  • Remote Access
  • Remote Control
  • Remote File Access
  • Remote Monitoring
  • Reporting & Statistics
  • Requirements Management
  • Role Management
  • Role-Based Permissions
  • Search Functionality
  • Supplier Management
  • Supply Chain Collaboration
  • Task Management
  • Third Party Integration
  • Two-Factor Authentication
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations14
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations6
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ConnectWise Control vs. 4PACK

See how ConnectWise Control and 4PACK stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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