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ConnectWise Control vs PaperTracer Comparison

Overview

ConnectWise Control is a help desk solution that allows businesses to detect and resolve customer queries through remote...

PaperTracer is a cloud-based contract management software that assists businesses in organizing, storing, and retrieving...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$24.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$30.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

1,204

368

54

8

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.7

(10)

5

4

3

2

1

7

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

In my nearly forty years in IT, remote management software in the form of ConnectWise has been a miracle. Thank you, and keep your own tech support folks happy, they are worth it.
We just switched to another system and we marvel at how easy ANY other RMM out there is compared to ConnectWise. We are all so happy to no longer have to work with this product.
They are continuously looking at ways to improve this product and have been a long time fan of the ability to host yourself OR use a hosted solution.

Pros

Cons

The worst part about this software is how horrible the mobile app is. It literally seems that they've tried to squeeze the desktop experience into a mobile device.
Being considered unsafe and treated as a threat - i know that i could make it an exemption in the AV software but it came up as threat after the fact as if it later was damaged as professional tool.
Difficult to implement, misleading integration and training was vague on project based jobs and change orders despite telling them that was the majority of our business.

Cons

  • Vendor responds to reviews
  • Last review25 days ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features29
  • API
  • Access Control
  • Activity Dashboard
  • Application Sharing
  • Auditing
  • Built-In Database
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Communication Management
  • Compliance Management
  • Contract Management
  • Customizable Reporting
  • Data Import/Export
  • Desktop Virtualization
  • Document Imaging
  • Document Templates
  • Drag & Drop Interface
  • Electronic Signature Capture
  • Email Distribution
  • Email Invitations & Reminders
  • File Transfer
  • HIPAA Compliance
  • Help Desk Management
  • Instant Messaging
  • Interactive Content
  • Issue Management
  • Issue Tracking
  • Meeting Management
  • Mobile Integration
  • Monitoring
  • Multiple Format Support
  • Projections
  • Real Time Notifications
  • Remote Access
  • Remote Control
  • Remote File Access
  • Remote Monitoring
  • Reporting & Statistics
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Two-Factor Authentication
  • Version Control
  • Total features20
  • API
  • Access Control
  • Activity Dashboard
  • Application Sharing
  • Auditing
  • Built-In Database
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Communication Management
  • Compliance Management
  • Contract Management
  • Customizable Reporting
  • Data Import/Export
  • Desktop Virtualization
  • Document Imaging
  • Document Templates
  • Drag & Drop Interface
  • Electronic Signature Capture
  • Email Distribution
  • Email Invitations & Reminders
  • File Transfer
  • HIPAA Compliance
  • Help Desk Management
  • Instant Messaging
  • Interactive Content
  • Issue Management
  • Issue Tracking
  • Meeting Management
  • Mobile Integration
  • Monitoring
  • Multiple Format Support
  • Projections
  • Real Time Notifications
  • Remote Access
  • Remote Control
  • Remote File Access
  • Remote Monitoring
  • Reporting & Statistics
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Two-Factor Authentication
  • Version Control

Integrations

  • Total integrations14
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrationsN/A
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ConnectWise Control vs. PaperTracer

See how ConnectWise Control and PaperTracer stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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