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ConnectWise Control vs Webinato Comparison

Overview

ConnectWise Control is a help desk solution that allows businesses to detect and resolve customer queries through remote...

High quality, interactive webinars for engaging online training, sales or marketing presentations within small to large organizations

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$24.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$119.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

1,204

368

54

8

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.6

(14)

5

4

3

2

1

10

3

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

In my nearly forty years in IT, remote management software in the form of ConnectWise has been a miracle. Thank you, and keep your own tech support folks happy, they are worth it.
We just switched to another system and we marvel at how easy ANY other RMM out there is compared to ConnectWise. We are all so happy to no longer have to work with this product.
They are continuously looking at ways to improve this product and have been a long time fan of the ability to host yourself OR use a hosted solution.

Pros

My experience has been so positive I have branched out of my comfort zone and am utilizing even more technology to reach my students.
We can set the room how we want - our brand, our own pages when we close the room, our own welcome messages - and the process to set it up is very intuitive and easy to follow.
Amazing service and incredible customer support. The team was there for me every step of the way.

Cons

The worst part about this software is how horrible the mobile app is. It literally seems that they've tried to squeeze the desktop experience into a mobile device.
Being considered unsafe and treated as a threat - i know that i could make it an exemption in the AV software but it came up as threat after the fact as if it later was damaged as professional tool.
Difficult to implement, misleading integration and training was vague on project based jobs and change orders despite telling them that was the majority of our business.

Cons

The platform is very easy to access with no software to download. I have been using the product without having any technical problem.
I felt very timid in the beginning of our class project because I had never viewed a webinar much less produced a series of webinars.
  • Vendor responds to reviews
  • Last review25 days ago
  • Vendor responds to reviews
  • Last review6 months ago

Key features

  • Total features29
  • API
  • Activity Dashboard
  • Application Sharing
  • Auditing
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Communication Management
  • Compliance Management
  • Conferencing
  • Configuration Management
  • Credit Card Processing
  • Custom Landing Pages
  • Customizable Reporting
  • Data Import/Export
  • Desktop Virtualization
  • Document Imaging
  • Document Storage
  • Email Invitations & Reminders
  • File Transfer
  • Help Desk Management
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Meeting Management
  • Mobile Integration
  • Monitoring
  • Multi-Language
  • Project Notes
  • Projections
  • Real Time Data
  • Remote Access
  • Remote Control
  • Remote File Access
  • Remote Monitoring
  • Reporting & Statistics
  • Role-Based Permissions
  • Single Sign On
  • Surveys & Feedback
  • Third Party Integration
  • Timer
  • Two-Factor Authentication
  • User Management
  • Video Conferencing
  • Video Streaming
  • Video Support
  • Whiteboard
  • Total features23
  • API
  • Activity Dashboard
  • Application Sharing
  • Auditing
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Communication Management
  • Compliance Management
  • Conferencing
  • Configuration Management
  • Credit Card Processing
  • Custom Landing Pages
  • Customizable Reporting
  • Data Import/Export
  • Desktop Virtualization
  • Document Imaging
  • Document Storage
  • Email Invitations & Reminders
  • File Transfer
  • Help Desk Management
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Meeting Management
  • Mobile Integration
  • Monitoring
  • Multi-Language
  • Project Notes
  • Projections
  • Real Time Data
  • Remote Access
  • Remote Control
  • Remote File Access
  • Remote Monitoring
  • Reporting & Statistics
  • Role-Based Permissions
  • Single Sign On
  • Surveys & Feedback
  • Third Party Integration
  • Timer
  • Two-Factor Authentication
  • User Management
  • Video Conferencing
  • Video Streaming
  • Video Support
  • Whiteboard

Integrations

  • Total integrations14
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations10
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ConnectWise Control vs. Webinato

See how ConnectWise Control and Webinato stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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