ScreenSteps Features

ScreenSteps

Improve your knowledge base

4.86/5 (14 reviews)

ScreenSteps Feature Summary

  • Built-in screen capture and annotation
  • Online Knowledge Base
  • Inline Links
  • Checklists
  • Chrome Extension
  • Built-in hierarchy (Manuals > Chapters > Articles)
  • Usage Reports
  • Foldable sections
  • Content management
  • Tagging
  • Courses
  • Contextual help
  • Viewing permissions
  • Single Sign-on
  • Article revisions
  • PDF export
  • Keyword search

Collaboration Feature Comparison

Most popular features of all Collaboration apps

API (237 other apps)
Access Control (183 other apps)
Activity Dashboard (131 other apps)
Activity Tracking (122 other apps)
Automatic Notifications (155 other apps)
Calendar Management (107 other apps)
Chat (137 other apps)
Collaboration Tools (255 other apps)
Collaborative Workspace (173 other apps)
Commenting (165 other apps)
Customizable Branding (129 other apps)
Document Management (135 other apps)
Document Storage (166 other apps)
Drag & Drop Interface (143 other apps)
File Management (119 other apps)
Permission Management (166 other apps)
Projections (122 other apps)
SSL Security (119 other apps)
Search Functionality (215 other apps)
Third Party Integration (161 other apps)

Competitor Feature Comparison

API
Learn moreCompare App
API
Learn moreCompare App
API
Learn moreCompare App

ScreenSteps Feature Reviews

13 reviewers had the following to say about ScreenSteps's features:

James Sherman

The most outstanding Knowledge Base, Website creation tool in the business.

2018-06-28

Ability to build a robust, searchable documentation and training Knowledge Base for end users.

Pros

It's ease of use and it's robust search function.

Cons

There is practically nothing i don't like about the product. It's the best product of its kind in the industry.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rutger Meekers

Great tool to manage Zendesk HelpCenter content

2018-06-29

Lot's easier to manage our HelpCenter content.

Pros

The way it integrates with Zendesk is very good. The API connection is fast and stable.

Cons

For users who do not use it frequently, the interface is quite complex.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
IT Helpdesk Technician (Computer Software company, 201-500 employees)
Verified Reviewer

Great for Article Managment

2018-05-14

Pros

Very easy for our clients to search for help articles on their user interface.

Cons

Not easy to edit your design and it can take some users a little longer than I would like to get the hang of using the program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
(Computer & Network Security company, 201-500 employees)

ScreenSteps has awesome customer support: fast, friendly, and actually helpful, every time.

2018-06-12

Pros

Other than the amazing customer support? ScreenSteps does exactly what it says it does -- it enables teams to write beautiful, professional-looking online help documentation, FAST. ScreenSteps is also loaded with useful features that can be flexibly incorporated into a team's documentation process. As my company's sole technical communicator, I run multiple ScreenSteps sites for different products. Two of these products require very different site settings (one is open to the public, the other is private and for customers only) and are developed by very different teams with very different communication styles. ScreenSteps works equally well in both situations, for both products.

Cons

When major changes happen, such a big update to a software's UI, this can mean updating thousands of screenshots across hundreds of articles -- with no easy/efficient means to do so.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Nicole Biesenbender

Meets my requirements very well.

2018-06-28

Quick to update and easy to manage.

Pros

Takes some of the technical aspects out of being able to deliver nice looking online material. Simple for end user experience. Took awhile to get really familiar with new version and it's 'quirks'. Now that I am used to it - all works very well for me. I am also impressed at how responsive my numerous support queries have been resolved by the team (thanks again BTW).

Cons

Locking of content is great but useless for me unless there is an ability to also allow PDF's to be downloaded which hold up the permissions, i.e.: only PDF download the content 'available' to the logged in user.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Amie Barder

Awesome articles in minutes!

2018-06-28

More effective knowledge base articles in a lot less time!

Pros

ScreenSteps makes it so quick and easy to make (and update) highly effective knowledge base articles.

Cons

Would love to see SEO fields applied to their Zendesk integration (ScreenSteps tags > Zendesk Labels).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ellen Hindson

ScreenSteps is an essential tool for my daily work, and works very well for my company's needs.

2017-10-04

I'm able to do my job more effectively each day thanks to ScreenSteps. It has been an extremely useful platform for our internal and client-facing knowledge base.

Pros

I like that ScreenSteps always seems to be adapting and improving. The system upgrades reassure me that the folks at ScreenSteps are consistently bettering the product.

Cons

As far as I can tell, there seems to be very little rhyme or reason to the way search results in the platform are displayed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Heather Laine

I've been using Screensteps since it was created and its a great way to create documentation

2018-06-29

It solved our problem in providing up to date and detailed documentation for our customers, on our very complex and ever changing software.

Pros

Its easy to use, intuitive, fast to update and shows our customers step by step how to do the things they want to do.

Cons

The support is great in this case, I've never reported an issue with no response, and often the solution has appeared the next day.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Flavia Mich

ScreenSteps has been great from the start! Great customer service, happy users and admins.

2018-06-28

I can now create training materials that make sense to my users in a variety of formats: explicit articles OR interactive articles with steps. I mostly use the software for creating the training materials, and I have noticed less data cleaning needs and happier users.

Pros

Everytime I use ScreenSteps I am amazed by how easy is to create explicit training materials in a beautiful format , and how easy is for the users to access the information they need.

Cons

I can't point a thing I don't like. We use to have issues with the ScreenSteps Chrome extension, but not anymore.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Higher Education company, 51-200 employees)

Screensteps is my go to documentation tool

2018-06-28

Pros

I can choose to simply walk through a process and take screenshots for adding text a later time or I can document each step while I am in the middle of the process and things are fresh on my mind.

Cons

The hardest thing is to get other people in the organization to think about using it for their documentation purposes. People want to hurry up and get something done and they do what they are comfortable with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Aaron Domenicali

One of the best knowledge management software I have used

2018-11-20

Pros

Small learning curve. Easy to create articles.

Cons

Not easy to copy and paste entire articles during transition to this platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brent Kleinheksel

Great product

2016-11-03

Pricing is high for what it does, however it does make documentation pretty easy. I imagine someday a lower priced competitor will come about and if they offer us an easy ability to import our screensteps docs we would switch.

Pros

Easy to make support documentation, user manuals, etc.

Cons

Pricing and it would be nice if each step could support multiple screenshots, sometimes visualizing a step requires a few screenshots...rather than creating multiple steps.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Blue Mango Learning Systems


Hey Brent!

Thanks for the great review! The new version of ScreenSteps enables you to add multiple images in one step. You can also include GIF, foldable sections, styles to your text, and auto uploads PDF versions of your docs to your knowledge base. If you want to try the new version out, send us a note--support@screensteps.com.

Read more
Atefeh Mazraeh

Verified Reviewer

ScreenSteps

2017-05-06

Pros

It makes documentations so much easier and it allows me to sit down at the computer and walk through a process while taking pictures of the task in progress.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

1/10
Source: GetApp
Helpful?   Yes   No
Read more