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ScreenSteps Pricing

Pricing overview

Value for money rating

4.7

/5

16

Price starts from

239

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Pricing details

Plans for every size business:

Small Business: $99/month (yearly)
- Includes essential tools to get started.

Growing Business: $199/month (yearly)
- Includes courses and checklists.

Medium Business: $299/month (yearly)
- Includes more Admins/Authors and Active Learners.

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Reviewers who mentioned pricing said:

BA
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Brett A.

Information Technology and Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome product - miles above doing these things yourself with screenshots and Word docs.

Reviewed 3 years ago

Once set up, it works great, works fast, love it, wish I could afford it for my current company, I'd buy it in a heartbeat! Some parts are technical and difficult in initial setup, the support is good though, definitely need an IT person doing the set up.

Pros

Ease of use. I could put together complicated documentation for processes complete with screenshots, consistent numbering of steps, easy to use inserts of images, text, number bubbles. Just so you know, I'm super quick with screenshots (Windows shift + S), paste to mspaint, markup image, copy/paste to word doc. Screensteps put me on steroids and I was able to use just one program instead of three...

Cons

Pricing Could we get a $300 version with 5 contributors? I mean, I could probably sell it to a whole company based on using the software to make awesome, quick documentation and then have different departments ask me what I use and then teaching them to use screensteps. I don't even need to integrate it so much into web sites, just want to use it to make documentation that is simple, consistent, fast, concise and easy to update/modify. But getting in the door @ $2500/yr for small business doesn't work.

KK
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Kieran K.

Events Services, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Cheap and ease of duplication

Reviewed 3 years ago

Nice editing and styling features

Pros

Easy to make and article appear in many locations or duplicate and edit copies

Cons

Self service features are lacking Need to use a separate ticketing system

JS
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James S.

Education Management, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The most outstanding Knowledge Base, Website creation tool in the business.

Reviewed 6 years ago

Ability to build a robust, searchable documentation and training Knowledge Base for end users.

Pros

It's ease of use and it's robust search function. If you needed to create a website on your own that required an in depth search function, it would costs you potentially tens of thousands of dollars. For a very reasonable subscription price you get that function in your ScreenSteps site. PERFECT for documentation management.

Cons

There is practically nothing i don't like about the product. It's the best product of its kind in the industry.

BK
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Brent K.

Airlines/Aviation, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great product

Reviewed 8 years ago

Overall we've been users of Screensteps for several years. It's a good product with very good support. Pricing is high for what it does, however it does make documentation pretty easy. I imagine someday a lower priced competitor will come about and if they offer us an easy ability to import our screensteps docs we would switch.

Pros

Easy to make support documentation, user manuals, etc.

Cons

Pricing and it would be nice if each step could support multiple screenshots, sometimes visualizing a step requires a few screenshots...rather than creating multiple steps.

Vendor response

Hey Brent! Thanks for the great review! The new version of ScreenSteps enables you to add multiple images in one step. You can also include GIF, foldable sections, styles to your text, and auto uploads PDF versions of your docs to your knowledge base. If you want to try the new version out, send us a note--support@screensteps.com.

RM
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Rutger M.

Information Technology and Services, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great tool to manage Zendesk HelpCenter content

Reviewed 6 years ago

Lot's easier to manage our HelpCenter content.

Pros

The way it integrates with Zendesk is very good. The API connection is fast and stable. The ScreenSteps editor is very useful for adding (and managing) screenshots to your content. We've chosen ScreenSteps for their screenshot and Zendesk sync capabilities .

Cons

For users who do not use it frequently, the interface is quite complex. The pricing is too heavy if you use it only to manage Zendesk content.