GovOS Features

- Online signatures - Online payments (no set-up fee, just transaction fees which can be passed on to citizens and result in no expense to you) - Mobile friendly - Good value for the money - Ability to load existing Word/PDF forms into the system (don't have to re-create forms you're used to) - Ability to gather signatures electronically from one department to the next (Ex. Citizen > Department A > Department B > Department C) - Customization of forms (easy branding) - Easy-to-use tools to add form elements and signatures to PDF forms including an "auto-detect fields" feature - Fast and easy web form creation - Outstanding customer service - Features improving and being added regularly

- Some form requirements are just too complex for SeamlessDocs, so we have not been able to convert everything to the platform - Loading forms into SeamlessDocs is NOT the quick load-and-go process that it may appear during an online demonstration; to get everything just right, each form requires about 1-4 hours of configuration time - The back-end database (aka "the pipeline") is not accessible to everyone unless you pay for additional "users," so we rely on staff to print or save the PDF files they receive by email instead of giving them access to the forms through the database - Some processes have been quite slow in the past, but it is getting better; security is improving as well

The software is extremely easy to use. I can train staff in under 30 minutes and they require very little support from me afterward. The tech support is amazing. Their account reps are incredibly helpful and respond very quickly to my inquiries. They also connect with me after using the online chat to make sure my needs were met.

The payment processing was a challenge. Not sure if it was on our end or SeamlessDocs.

The support of electronic signature in the workflow and approval processing of documents.

Converting PDF form to Seamless form is not perfect.

How incredibly easy it is to use. It's intuitive and straight forward - I can import or create brand new forms and readily modify the areas that need to be modified, as well as restrict access to better direct the recipients to fill out just the part of the form they need to fill out (and again, ensure they aren't filling out areas they shouldn't be)

If you happen to have all the persons that need to sign a document present to sign the document, there's no easy way to open the form for "simultaneous" signing. Typically this isn't an issue, but when there's a large group that needs to sign one document and each person that's physically present needs to open, sign, and send the form to the next person, it can really drag on a meeting.

- Ability to build web forms *and* make SeamlessDoc pdfs which allowed residents to fill out forms online and match them to each department's process. - SeamlessDocs make it very easy to integrate into existing departments without disrupting workflows. - Flexible styling, embedding, and API lets us customize it.

- Web form tool is not as robust as some others. - Some integrations that would be nice to have out of the box (like Salesforce) don't exist.

Being able to track the process of the form, is the biggest thing for us.

Not being able to have the person that fills out the document be able to go back and correct information if they need to.

Easy to use PDF editor. Lobby with all my documents. Database of all my information collected from my docs. Syncs with GDrive, DropBox, Box. Customer service is amazing.

Honestly, none.