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GovOS Reviews
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Pros and cons
13 reviews
Recommended
Pamela C.
Internet,
Used weekly for 2+ years
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Seamless Docs allows you to export the data provided by the signers, into an Excel spreadsheet. I have not found any other esign applications that does this. It is very easy to use. If I do run into a snag, their customer service team is superb and very responsive. Seamless Docs has changed their business model and only work with government agencies now. I am so appreciative that they still allow me to be a customer.
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Rick S.
Government Administration, 201-500 employees
Used weekly for 1-2 years
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We're going on our second year with SeamlessDocs, and the system has been very positively received by both citizens and staff. Before SeamlessDocs, any City form that required a signature had to be hand delivered, mailed, or faxed. That is steadily becoming a thing of the past as we load our existing Word and PDF forms into SeamlessDocs and turn them into fillable and signable online forms. It saves...
- Online signatures - Online payments (no set-up fee, just transaction fees which can be passed on to citizens and result in no expense to you) - Mobile friendly - Good value for the money - Ability to load existing Word/PDF forms into the system (don't have to re-create forms you're used to) - Ability to gather signatures electronically from one department to the next (Ex. Citizen > Department A > Department B > Department C) - Customization of forms (easy branding) - Easy-to-use tools to add form elements and signatures to PDF forms including an "auto-detect fields" feature - Fast and easy web form creation - Outstanding customer service - Features improving and being added regularly
- Some form requirements are just too complex for SeamlessDocs, so we have not been able to convert everything to the platform - Loading forms into SeamlessDocs is NOT the quick load-and-go process that it may appear during an online demonstration; to get everything just right, each form requires about 1-4 hours of configuration time - The back-end database (aka "the pipeline") is not accessible to everyone unless you pay for additional "users," so we rely on staff to print or save the PDF files they receive by email instead of giving them access to the forms through the database - Some processes have been quite slow in the past, but it is getting better; security is improving as well
Mary W.
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The cons --> Some of the terminology is not what one would expect. Ex. "Pipeline" vs database. --> a few bugs have been found, although it should be noted they were fixed very quickly. --> The "lobby" loads slowly (approximately 30 seconds), which can be frustrating for a user who is used to working fast. --> Conditional statements are very important to us, which can not currently be done with...
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Mindi N.
Government Administration, 1,001-5,000 employees
Used weekly for 2+ years
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Prior to SeamlessDocs, we struggled to get our forms online. We had very little options for the public to access our services 24/7. We had a lot of internal paperwork also. With SeamlessDocs, we have streamlined many of our processes and have become paperless in many functions. Giving our public options to interact with us through online forms is a great benefit.
The software is extremely easy to use. I can train staff in under 30 minutes and they require very little support from me afterward. The tech support is amazing. Their account reps are incredibly helpful and respond very quickly to my inquiries. They also connect with me after using the online chat to make sure my needs were met.
The payment processing was a challenge. Not sure if it was on our end or SeamlessDocs.
Mike T.
Government Administration, 201-500 employees
Used daily for 2+ years
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This product an affordable forms management system. The workflow is good and the support for electronic signature is a plus.
The support of electronic signature in the workflow and approval processing of documents.
Converting PDF form to Seamless form is not perfect.
Christopher R.
Nonprofit Organization Management, 501-1,000 employees
Used weekly for 6-12 months
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How incredibly easy it is to use. It's intuitive and straight forward - I can import or create brand new forms and readily modify the areas that need to be modified, as well as restrict access to better direct the recipients to fill out just the part of the form they need to fill out (and again, ensure they aren't filling out areas they shouldn't be)
If you happen to have all the persons that need to sign a document present to sign the document, there's no easy way to open the form for "simultaneous" signing. Typically this isn't an issue, but when there's a large group that needs to sign one document and each person that's physically present needs to open, sign, and send the form to the next person, it can really drag on a meeting.
Joshua G.
Government Administration, 10,001+ employees
Used daily for less than 6 months
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At the City of Boston, we're using SeamlessDocs to overhaul customer interactions on the website. We're trying to make sure that all customer interactions can be conducted online. After comparing several different tools, SeamlessDocs won the competitive bidding process. I'm glad they did, as they've been very flexible to use. We're building a tight integration with our new website and I fully expect it will power most of our forms.
- Ability to build web forms *and* make SeamlessDoc pdfs which allowed residents to fill out forms online and match them to each department's process. - SeamlessDocs make it very easy to integrate into existing departments without disrupting workflows. - Flexible styling, embedding, and API lets us customize it.
- Web form tool is not as robust as some others. - Some integrations that would be nice to have out of the box (like Salesforce) don't exist.
Amber L.
Health, Wellness and Fitness, 1-10 employees
Used other for 2+ years
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Love seamless, but not HIPPA compliant
User friendly, but no longer HIPPA compliant or state health care compliant
Nor always EHR friendly or NC SHP compliant
Hi Amber! Thanks for the kind words. Actually we are HIPAA compliant and passed our SOC 2 security examination. You can read more here: https://www.seamlessdocs.com/security
Edwin R.
Graphic Design, self-employed
Used weekly for 1-2 years
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Very great experience, their onboarding process makes set up easy and fast and they provide more than enough support to get your project up and running
This was very easy to learn, the forms are easy to update and manage.
The user interface could be more intuitive, not able to batch process edits on forms settings.
Shriya C.
51-200 employees
Used monthly for less than 6 months
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First software which is designed for government to go paperless and provide better online services to the staff and citizens.It creates web form from scratch and transform their PDF documents into the online services.
So far I really like this software. I didn't find it easy to use, its a bit complicated software for beginners.
Erin M.
Management Consulting, 201-500 employees
Used daily for less than 6 months
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We use Seamlessdocs to give us a leg up on the paperless world, and make our forms easier for our employees to access. It has been a simple process to get our form created and to go live.
Being able to track the process of the form, is the biggest thing for us.
Not being able to have the person that fills out the document be able to go back and correct information if they need to.
Brent Roberts
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Unlike other eSigning solutions, SeamlessDocs actually makes the process of uploading and setting up my doc to get signed extremely easy. More importantly, it creates a database of all the information collected from my docs. This way I can go back and search for the price of the proposal I sent to my clients in the past...all on the cloud.
Easy to use PDF editor. Lobby with all my documents. Database of all my information collected from my docs. Syncs with GDrive, DropBox, Box. Customer service is amazing.
Honestly, none.
Robert M.
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The website seems to be slow, and I have heard all of the servers used are public servers, which is a concern. Otherwise, we like the forms and the options to include internal forms and external forms. I would like pricing to be affordable for an organization for all employees not a per user cost.
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