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Skedify Reviews

Reviews Summary

Pros

Very positive, it supports us to service our customers in a smooth and professional way.

Cathérine V.

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Easy to use and very good and friendly support.

Martin v.

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Every client is free to chose, withtout calling, any day and fix their own apointment on any day that suits them best.

Engin S.

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Cons

Every problem that has occured was fixed after 1 phone/email.

Michelle H.

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The agenda was blokked and people could make an appointment. We called to Skedify and they fixed the problem instantely.

Jan B.

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Overall rating

4.4

(18)

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94%
positive reviews
100%
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18 reviews

recommended

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Easy to use

Reviewed 2 years ago
Pros

Works on efficiency. You minimize the time on planning an appointment with customers

Cons

The chance on less quality leads is higher. It's best to do a check by contact the customer after planning an appointment.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy and simple

Reviewed 2 years ago

Very positive, it supports us to service our customers in a smooth and professional way... Good job!

Pros

It's easy to use, there are very few errors and if there are, the customer support service is very helpful and acts fast. The slightest problem is dealt with within a few hours and the solution is tested thorougly... Super!

Cons

Nothing really. It would be nice if there was a '2 way link' between my calendar and skedify. If I make changes to the appointment in my calendar, this is not modified in skedify, which can be confusing for customers. But if we make te effort the also change it in skedify, the problem is solved.

Vendor response

Hi Catherine, thank you for the review. Concerning your remark on the 2-way communication, we need to develop an Outlook add-in. It is on the roadmap and will be released in the future after thorough testing! Our solution is constantly evolving and new features keep on coming constantly! - Pieter, Customer Success Manager at Skedify

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Skedify

Reviewed 2 years ago
Pros

It's positive that our clients can make their own oppointment online.

Cons

It's not so simple to work with, to change appointments, ....

Vendor response

Hi Yannice, Thank you for your review. We take your remarks by heart and want you to have a complete and easy experience . We will reach out to you to give you some extra information and training materials. We strive to be a 5* company all the way.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Review Skedify

Reviewed 2 years ago

It's a short experience but so far so good. Our company is looking to upgrade and adapt the tool to our needs. I look forward to the evolution.

Pros

Easy to use. The tool speaks for itself. It's easy to book a appointment. It helps the communication with our client. They get a textmessage so they wont forget the oppointment. Because of the message less people are too late.

Cons

It's not integrated in Outlook. Now i need to use 2 planning tools

Vendor response

Hi reviewer, Thank you for your review of Skedify. We are happy to read that you are satisfied with the product. Outlook integration however is possible with Skedify. It is an easy plug and play procedure. We would be happy to help you, Please provide your contact details to support@skedify.co so we can solve your constraint.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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comfort

Reviewed 2 years ago

Good support and easy to use.

Pros

easy to use and very good and friendly support.

Cons

I would prefer more inter active options to use for evening hours

Vendor response

Hi Martin, thank you for your review. A new feature for even more interactive options is in development now and will be released very soon! I will keep you updated on this but I am convinced you will like it! - Pieter, Customer Success Manager at Skedify

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Skedify

Reviewed 2 years ago

Once, we had a problem. The agenda was blokked and people could make an appointment. We called to Skedify and they fixed the problem instantely. So our expercience with Skedify is very good.

Pros

It's very usefull and not difficult to use. People can easily schedule an appointment onlind.

Cons

People make an appointment and they don't come without letting us know.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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So far, so good

Reviewed 2 years ago
Pros

Every client is free to chose, withtout calling, any day and fix their own apointment on any day that suits them best.

Cons

cannot add a last min apointment myself without having to tell administrator, that has to add it to skedify.

Vendor response

Hi Engin, Thank you for your review. Can you please explain what the pain is you had with the customer service? We want to learn out of the things we have could have done better, we are striving for an excellent experience for you. From a functional point of view, you should be able to add last min appointments, we cannot interfere in your enterprize organisation.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend8/10

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Review Marianne Impens Van Marcke Aartselaar

Reviewed 2 years ago
Pros

It's easy, the customer receives a confirmation e-mail and can adjust the appointment himself.

Cons

An email address is always requested, it would be a good thing if a phone number was enough in some cases. So the customer can receives a confirmation text message. It would be easy if it were possible for the customer to enter his language. For example, I don't speak French and I can't help these customers any further.

Vendor response

Hi Marianne, thank you for the review! We keep improving our product and value your feedback. regards, Pieter

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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quick & easy

Reviewed 2 years ago

Every problem that has occured was fixed after 1 phone/email.

Pros

It sends an text or email to your appointment so they wouldn't forget time and date with a direct link to google maps to found your location.

Cons

It takes a minute to put in a appointment in the agenda because you have to make a 'profile' with every new customer.

Vendor response

Hi Michelle, Thank you for your review. We can intergrate with your CRM system so you do not have to create profiles for every customer. We have done this before and this is definately something we want to do with your company too! Pieter

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Agenda

Reviewed 2 years ago
Pros

It is handy to see all your collegues dates and when you note a date that they receive an email

Cons

You should get an email or note that you have finished your date.

Vendor response

Hi Sharon, I don't really understand your note about receiving an e-mail when a date is finished. Can you please reach out to support@skedify.co so we can discuss how to make it more convenient for you? We work a lot on usability, we are open to discuss to make it better for your enterprise!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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skedify

Reviewed 2 years ago

Happy to make the switch to skedify

Pros

- easy online access for our clients - all the needed information is entered in the comment boxes so we know everything we need to know about the appointment

Cons

using the program now for 1 month, nothing so far

Vendor response

hi Gunter, thank you for your review. I like reading you enjoy working with Skedify!

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend7/10

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use of skedify

Reviewed 2 years ago
Pros

it's practical that our customers can book appointments in our agenda's

Cons

Sometimes it isn't very easy to access to agenda's of colleagues

Vendor response

Hi Jan, Thank you for your review. We are happy to stay in touch if questions arise. Feel free to contact support@skedify.co Pieter

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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High quality product and service

Reviewed 2 years ago
Pros

The Skedify software is very straightforward and easy to use. Almost everything is customizable and can be applied very quickly.

Cons

we have been working with Skedify for 5 months and I can honestly say that we still have to encounter our first minus or bug.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend8/10

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Skedify is the limit

Reviewed 2 years ago
Pros

Easy to work with it, complete with app to the customer

Cons

The look of the agenda, not so easy to see wat is written

Vendor response

thank you for your review Pierre! please contact support@skedify.co in order to give you a better look for the agenda.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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easy breezy

Reviewed 2 years ago

easy and simple

Pros

it's fast, no thinking beyond required, input and done. Fast to handle with client in front of you.

Cons

didn' find any remarks on the software that isn't friendly in use

Vendor response

thank you Sabrina for your review!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A Robust Omnichannel Scheduling Software

Reviewed a year ago

Skedify does a great job of alleviating the need to constantly chase clients over the phone to set up a meeting. Customers can schedule, reschedule, cancel or edit their appointment directly on the website as well as choose what topic they'd like to discuss beforehand.

Pros

The ability to look into the upcoming meetings from the main dashboard and easily manage all bookings from one place.

Cons

Nothing so far. Any issue I've encountered was quickly handled by the customer support team at Skedify who are responsive to say the least.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Top service for our clients and prospects !

Reviewed 2 years ago

Disponibility for client contacts optimised. Lean management of commercial agenda.

Pros

Easy to use Disponibility for client contacts optimised.

Cons

nothing

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend9/10

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Why I like Skedify ?

Reviewed 2 years ago
Pros

Time saving, userfriendly, quick, easy,

Cons

installation of software and customization

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