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Slack vs OBI Engage Comparison

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Overview

Category Leaders

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

OBI Engage is a cloud-based solution, which helps businesses automate processes related to customer support and social media...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

8

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

14,749

5,069

822

118

42

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

Super easy set up, effortless onboarding, and great pricing plan for small groups. It has strong search functionality and intuitive threading.

AR

Anonymous Reviewer

You can have fun and customize. For example: We have a 'Jokes' channel that the slack bot will tell you jokes if you ask 'bot tell me a dad joke'- It's amazing.

WM

William M.

In addition, files are saved and archived for easy access. I also liked the ease of use and ability to collaborate with anyone in your organization.

AR

Anonymous Reviewer

Pros

Not enoughreviews yet

Cons

I disliked the inability to make a public group "private" after it's creation. Would occasionally lag and my.

AR

Anonymous Reviewer

While they are only visible to me, I am always worried that I accidentally posted something wrong.

AR

Anonymous Reviewer

They found it awkward that everything was a chat in Slack and uncomfortable with sending out a message that may "bother" others for small issues, and reverted to email, even with consistent reminders.

SW

Simeon W.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review4 days ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features75
  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Activity/News Feed
  • Ad hoc Analysis
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Audio / Video Conferencing
  • Audio Calls
  • Authentication
  • Auto-Responders
  • Billing & Invoicing
  • Brainstorming
  • Brand Tracking
  • Budget Management
  • CRM
  • Calendar Management
  • Call Conferencing
  • Call Recording
  • Call Routing
  • Campaign Analytics
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Communications Management
  • Compliance Management
  • Content Library
  • Content Management
  • Customer Database
  • Customer Engagement
  • Customer Profiles
  • Customizable Branding
  • Discussions / Forums
  • Document Management
  • Drag & Drop
  • Engagement Tracking
  • File Sharing
  • File Transfer
  • Filtering
  • For Sales Teams/Organizations
  • Full Text Search
  • Group Management
  • HIPAA Compliant
  • In-App Training
  • Interaction Tracking
  • Interactive Content
  • Issue Management
  • Knowledge Base Management
  • Live Chat
  • Meeting Management
  • Member Directory
  • Messaging
  • Milestone Tracking
  • Mobile Access
  • Monitoring
  • Multi-Account Management
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Notes Management
  • Percent-Complete Tracking
  • Performance Metrics
  • Post Scheduling
  • Predictive Analytics
  • Presentation Streaming
  • Prioritization
  • Profitability Analysis
  • Project Management
  • Project Planning/Scheduling
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Synchronization
  • Real-Time Chat
  • Real-time Updates
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Team Chat
  • Testing/QA Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Traditional Methodologies
  • Trend Analysis
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Video Chat
  • Video Conferencing
  • Video Support
  • Virtual Assistant
  • Website Analytics
  • Workflow Management
  • Total features43
  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Activity/News Feed
  • Ad hoc Analysis
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Audio / Video Conferencing
  • Audio Calls
  • Authentication
  • Auto-Responders
  • Billing & Invoicing
  • Brainstorming
  • Brand Tracking
  • Budget Management
  • CRM
  • Calendar Management
  • Call Conferencing
  • Call Recording
  • Call Routing
  • Campaign Analytics
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Communications Management
  • Compliance Management
  • Content Library
  • Content Management
  • Customer Database
  • Customer Engagement
  • Customer Profiles
  • Customizable Branding
  • Discussions / Forums
  • Document Management
  • Drag & Drop
  • Engagement Tracking
  • File Sharing
  • File Transfer
  • Filtering
  • For Sales Teams/Organizations
  • Full Text Search
  • Group Management
  • HIPAA Compliant
  • In-App Training
  • Interaction Tracking
  • Interactive Content
  • Issue Management
  • Knowledge Base Management
  • Live Chat
  • Meeting Management
  • Member Directory
  • Messaging
  • Milestone Tracking
  • Mobile Access
  • Monitoring
  • Multi-Account Management
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Notes Management
  • Percent-Complete Tracking
  • Performance Metrics
  • Post Scheduling
  • Predictive Analytics
  • Presentation Streaming
  • Prioritization
  • Profitability Analysis
  • Project Management
  • Project Planning/Scheduling
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Synchronization
  • Real-Time Chat
  • Real-time Updates
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Team Chat
  • Testing/QA Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Traditional Methodologies
  • Trend Analysis
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Video Chat
  • Video Conferencing
  • Video Support
  • Virtual Assistant
  • Website Analytics
  • Workflow Management

Integrations

  • Total integrations1767
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Zapier
  • Zendesk
  • Total integrations4
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Zapier
  • Zendesk