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Slack vs Workplace from Meta Comparison

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Overview

Slack and Workplace by Facebook are popular tools among users. Both products have a lot of overlap in terms of their capabilities, so it makes sense to compare the two. To help you make a decision, we compare the ratings of Slack and Workplace by Facebook to help you make an informed decision on which product is more suited for your organization.

Category Leaders
Category Leaders
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

0

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

4

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

We’ve analyzed 18,852 reviews for Slack and 921 reviews for Workplace by Facebook to uncover how users perceive these products on parameters such as ease of use, customer support, value for money, functionality, and ease of deployment. We also look at whether users said they were likely to recommend these tools.


Note: All ratings are given on a scale of 1-5. We’ve scaled them to 20-100 to make them more distinguishable. Reviews that had ratings in decimals were rounded off (thus, a 4.5 star rating became a 5).


Overall rating:
Overall rating is the most general rating where, after using and evaluating the product, users provide a final rating. Slack scores 93 in overall rating, while Workplace by Facebook lags behind at 87.


Ease of use:
If a product isn’t simple to use, user adoption is generally low. The ease-of-use rating tells us exactly that—how easy do reviewers find the product to use? Slack scores 92 in ease of use, while Workplace by Facebook is marginally behind at 90.


Value for money:
Value for money is one of the most important factors that users consider when choosing a product. 41% of reviewers on GetApp said that value for money and pricing are the two reasons why they picked a certain product over its competitors. Slack scores 91 in value for money, while Workplace by Facebook is marginally behind at 87.


Features:
The features offered by a product—or a lack of features offered—is a huge factor in whether you’ll choose that product or go with a competitor. Slack scores 91 in functionality, while Workplace by Facebook lags behind at 85.


Customer support:
A software vendor’s quality of customer support could be the key to your success using the product. How quickly they respond to your questions, how they communicate new functionality, and the level of personalized service you receive are crucial aspects of your experience with the product. Slack scores 88 in customer support, while Workplace by Facebook is marginally behind at 84.


Likelihood to recommend:
If users love the product, they’re more likely to recommend it to their colleagues or friends. Our likelihood-to-recommend rating captures exactly that—how likely reviewers are to recommend each product. Slack scores 89 in likelihood to recommend, while Workplace by Facebook lags behind at 80.

5

4

3

2

1

15,281

5,205

829

120

44

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.4

1.1K

5

4

3

2

1

617

337

130

27

9

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

Pros

The best features of Slack are its innovative interface and easy to use features. Slack makes it simple, and even kind of fun, to communicate with your coworkers quickly.
I like the different slack channels for various departments, tech-support, team, individual messaging, and celebrating my teams successes or helping each other out with account challenges.
Slack has been a winner for me no matter which role I am filling. Teams adopt it quickly it's easy to use, easy to set up, and has abundant opportunities for integrations.

Pros

I love how easy it is for someone to put their talents on display and how easy it is for me to find them, helped a lot to find great people to partner with.
Workplace has given me the opportunity to connect with other independent business owners with similar interests and values. It is a secure platform we feel safe sharing motivating content.
I'm very pleased and happy with this product. It's helping me to stay connected and be productive in all areas online.

Cons

While they are only visible to me, I am always worried that I accidentally posted something wrong.
I disliked the inability to make a public group "private" after it's creation. Would occasionally lag and my.
I hate hate hate how often I struggle with using the video share and audio when someone calls me on slack. It almost never works for me.

Cons

Don't even use it anymore due to the massive spam and inability to turn off notifications.
I disliked the large amount of notifications that are received from the groups that I participated. This impacts directly on my productivity at work, because it spent a considerable amount of time.
Probably the biggest complaint I've heard concerning Workplace is the price as it is a bit on the expensive side for what it does.
  • Vendor responds to reviews
  • Last review2 days ago
  • Vendor responds to reviews
  • Last review9 days ago

Key features

  • Total features80
  • @mentions
  • API
  • Access Controls/Permissions
  • Action Item Tracking
  • Active Directory Integration
  • Activity Tracking
  • Activity/News Feed
  • Agenda Management
  • Agile Methodologies
  • Alerts/Notifications
  • Archiving & Retention
  • Attendee Management
  • Audio Calls
  • Authentication
  • Billing & Invoicing
  • Brainstorming
  • Budget Management
  • CRM
  • Calendar Management
  • Call Conferencing
  • Call Recording
  • Call Routing
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Communications Management
  • Compliance Management
  • Contact Management
  • Customizable Branding
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Employee Directory
  • Employee Photos
  • Event Calendar
  • File Management
  • File Sharing
  • File Transfer
  • For Sales Teams/Organizations
  • Full Text Search
  • Group Management
  • HIPAA Compliant
  • In-App Training
  • Interaction Tracking
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Meeting Management
  • Member Directory
  • Messaging
  • Milestone Tracking
  • Mobile Access
  • Mobile Alerts
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Newsletter Management
  • Notes Management
  • On-Demand Webcasting
  • Onboarding
  • Online Forums
  • Percent-Complete Tracking
  • Personalization
  • Presentation Streaming
  • Presentation Tools
  • Prioritization
  • Private Chat
  • Project Management
  • Project Planning/Scheduling
  • Projections
  • Real Time Data
  • Real Time Notifications
  • Real Time Synchronization
  • Real-Time Chat
  • Real-time Updates
  • Recording
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Project Tracking
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Single Sign On
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Team Chat
  • Testing/QA Management
  • Third Party Integrations
  • Time & Expense Tracking
  • To-Do List
  • Traditional Methodologies
  • Transcripts/Chat History
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • User Profiles
  • Video Chat
  • Video Conferencing
  • Video Streaming
  • Video Support
  • Workflow Management
  • Total features69
  • @mentions
  • API
  • Access Controls/Permissions
  • Action Item Tracking
  • Active Directory Integration
  • Activity Tracking
  • Activity/News Feed
  • Agenda Management
  • Agile Methodologies
  • Alerts/Notifications
  • Archiving & Retention
  • Attendee Management
  • Audio Calls
  • Authentication
  • Billing & Invoicing
  • Brainstorming
  • Budget Management
  • CRM
  • Calendar Management
  • Call Conferencing
  • Call Recording
  • Call Routing
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Communications Management
  • Compliance Management
  • Contact Management
  • Customizable Branding
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Employee Directory
  • Employee Photos
  • Event Calendar
  • File Management
  • File Sharing
  • File Transfer
  • For Sales Teams/Organizations
  • Full Text Search
  • Group Management
  • HIPAA Compliant
  • In-App Training
  • Interaction Tracking
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Meeting Management
  • Member Directory
  • Messaging
  • Milestone Tracking
  • Mobile Access
  • Mobile Alerts
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Newsletter Management
  • Notes Management
  • On-Demand Webcasting
  • Onboarding
  • Online Forums
  • Percent-Complete Tracking
  • Personalization
  • Presentation Streaming
  • Presentation Tools
  • Prioritization
  • Private Chat
  • Project Management
  • Project Planning/Scheduling
  • Projections
  • Real Time Data
  • Real Time Notifications
  • Real Time Synchronization
  • Real-Time Chat
  • Real-time Updates
  • Recording
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Project Tracking
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Single Sign On
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Team Chat
  • Testing/QA Management
  • Third Party Integrations
  • Time & Expense Tracking
  • To-Do List
  • Traditional Methodologies
  • Transcripts/Chat History
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • User Profiles
  • Video Chat
  • Video Conferencing
  • Video Streaming
  • Video Support
  • Workflow Management

Integrations

  • Total integrations2106
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Teams
  • OneDrive
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • Zapier
  • Zendesk
  • Total integrations62
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Teams
  • OneDrive
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • Zapier
  • Zendesk

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Slack logo

Slack

Slack

Reviewed 3 years ago

I really enjoy this product and the freedom that it provides me and my staff. It allows me to feel as though I can relax and enjoy my day off without feeling completely detached or unhelpful.

Pros

I really enjoy how this product allows me to communicate with staff in a platform that is not my personal facebook. Using slack allows meta communicate with staff quickly and effectively without being in the workplace.

Cons

I did not like how sometimes I am not notified of threads, especially if people do not type @here or @a specific person. If I am not directly mentioned in the post I am not always notified.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Slack logo

Slack

Messenger for the Workplace

Reviewed 4 years ago
Pros

The overall look and functionality of Slack are great. It saves time when wanting to send a colleague a short message or question. Plus, it intergrates with other software.

Cons

From an HR standpoint, Slack can introduce more areas for potential workplace issues when used inappropriately .

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Slack logo

Slack

Professional channels

Reviewed 3 years ago
Pros

I love how I can manage so many different places simultaneously, this collaborating tool is something that I'll definitely recommend to any working pal.

Cons

Sometimes, it hangs. It takes a lot of time to switch from one workplace to another.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Slack logo

Slack

The Defacto of workplace messaging

Reviewed 2 years ago

Does everything you need from a workplace messaging app.

Pros

GIFs. All the GIFs. But seriously, its speed, ease of use, and ability to upload and share files quickly and easily.

Cons

Call quality on conference calls seems to vary. Peoples voices could easily drop out, however this may be more down to the connection.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Slack logo

Slack

Best software to communicate between people in the workplace

Reviewed 3 years ago

I am a graduate student and I am mostly involved in team projects headed by an advising professor. We communicate and share our information through Slack which makes our work quick and easy.

Pros

We can integrate the apps that we are already using such as One drive, google drive with this software and feed the files or documents from other apps into the messaging stream to communicate the information better to our colleagues.

Cons

The group video calling option is not available. To conduct meetings with persons away from the workplace, video calling will be the best option.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Slack logo

Slack

Slack connects you with your peers, subordinates and managers

Reviewed 4 years ago
Pros

1) Helps you connect with all your work relatives at one place 2) You can read messages in real time when you’re away from work 3) Allows you to login to multiple workplace in one interface 4) Intuitive interface, easy to understand 5) Ristrict users to post in a group - supports view/read only feature

Cons

Workplace directory and user profile should me easily accessible

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Slack logo

Slack

Makes my collaboration super easy & real time.

Reviewed 4 years ago
Pros

Creating different channels for multiple person communication, based on a project, client, level of urgency etc. is something that is essential in today business world.

Cons

Better navigation for users who is part of more than one Slack workspaces, communities etc. I think that jumping from one to another workplace can be quicker.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Slack logo

Slack

Great tool to connect a workplace, particularly for virtual team members

Reviewed 4 years ago

Connected virtual workplace

Pros

Slack makes it very easy to organize and distribute information, particularly with the different group channels that can be created for different purposes

Cons

I wish there was a single location to search through files that were shared in different channels rather than having to scroll back

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Slack logo

Slack

Easy To Use

Reviewed 3 years ago

Overall great workplace chat option. If used correctly it can help with workplace communication and productivity.

Pros

Simple interface and easy to use workplace chat software. It's an effective communication tool that can create workplace efficiencies for businesses.

Cons

Some features are only available in the paid option. There is also a lot of features like gifs that can impact workplace professionalism and productivity.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Slack logo

Slack

I like Slack

Reviewed 4 years ago
Pros

Great for collaboration, cross-functional or remote teams. Very easy to use.

Cons

I think it has the tendency to become a workplace distraction

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Slack logo

Slack

Easy to use and secure

Reviewed 4 years ago

Connectivity within the workplace

Pros

The software is like social media in the work place. It's great to easily connect with a person or group regarding projects. Files can be shared easily and it's secure!

Cons

It usually takes longer to get a hold of customer support, which can take a toll waiting to have an issue fixed.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Slack logo

Slack

Great software for collaboration

Reviewed 3 years ago
Pros

Easy to use to collaborate on many types of projects

Cons

Does not work on all the devices used in the workplace.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Slack logo

Slack

Slack is the key

Reviewed 3 years ago

Solves everyday communication in workplace. Highly recommended to a start-up to exclude themselves from social media distractions. Great software for apps integration.

Pros

We use Slack everyday in the Office as a communication tool. This is far better than any other tools such as Messenger, Viber and Hangout. I like that they are not part of social media and it's easy to integrate from other apps such as Asana, Gsuite and Google Calendar. I love the updates as well!

Cons

Honestly speaking, there's no such thing as least important in this software. Just continue the updates for future purposes.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Slack logo

Slack

An Incredible Tool For Daily Communication

Reviewed 4 years ago

Team communication, workplace announcements, project collaboration

Pros

I love slack! It's intuitive, easy to use, and connects to every single app you can think of. Most of my team is offshore and slack is imperative to how we communicate. I also use it a ton with my in office teammates. I can easily create a private channel or direct message with one or several people, and the general channels are a great way for me to stay up to date on other company-wide announcements. It's super easy to share files with other employees, and direct who I'm talking to by using an @here or @mentioning a specific teammate.

Cons

I wish I could snooze my message notifications. You can snooze the pop ups but not the number of messages on the app icon. When I don't want to be disturbed, I don't want to see that increasing message count.

Overall Rating
  • Value for money