SmartFile Features

SmartFile

On-premise & cloud file management solutions

4.31/5 (55 reviews)

Competitor Feature Comparison

@mentions
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Administrative Reporting
Alerts/Notifications
Approval Process Control
Archiving & Retention
Assignment Management
Audit Management
Audit Trail
Calendar Management
Client Portal
Collaboration Tools
Commenting/Notes
Communication Management
Compliance Management
Compliance Tracking
Contact Management
Content Library
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Data Recovery
Data Security
Document Classification
Document Management
Document Storage
Drag & Drop
Email Alerts
Encryption
File Management
File Sharing
File Transfer
Full Text Search
HIPAA Compliant
Knowledge Base Management
Microsoft Outlook Integration
Mobile Access
Multiple User Accounts
Office Directory
Password Management
Preview Functionality
Prioritization
Progress Tracking
Project Management
Projections
Real Time Notifications
Role-Based Permissions
SSL Security
Search/Filter
Secure Data Storage
Single Sign On
Software Development
Task Management
Third Party Integrations
User Management
Version Control
Visual Analytics
Workflow Management
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@mentions
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Administrative Reporting
Alerts/Notifications
Approval Process Control
Archiving & Retention
Assignment Management
Audit Management
Audit Trail
Calendar Management
Client Portal
Collaboration Tools
Commenting/Notes
Communication Management
Compliance Management
Compliance Tracking
Contact Management
Content Library
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Data Recovery
Data Security
Document Classification
Document Management
Document Storage
Drag & Drop
Email Alerts
Encryption
File Management
File Sharing
File Transfer
Full Text Search
HIPAA Compliant
Knowledge Base Management
Microsoft Outlook Integration
Mobile Access
Multiple User Accounts
Office Directory
Password Management
Preview Functionality
Prioritization
Progress Tracking
Project Management
Projections
Real Time Notifications
Role-Based Permissions
SSL Security
Search/Filter
Secure Data Storage
Single Sign On
Software Development
Task Management
Third Party Integrations
User Management
Version Control
Visual Analytics
Workflow Management
Visit WebsiteCompare App
@mentions
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Administrative Reporting
Alerts/Notifications
Approval Process Control
Archiving & Retention
Assignment Management
Audit Management
Audit Trail
Calendar Management
Client Portal
Collaboration Tools
Commenting/Notes
Communication Management
Compliance Management
Compliance Tracking
Contact Management
Content Library
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Data Recovery
Data Security
Document Classification
Document Management
Document Storage
Drag & Drop
Email Alerts
Encryption
File Management
File Sharing
File Transfer
Full Text Search
HIPAA Compliant
Knowledge Base Management
Microsoft Outlook Integration
Mobile Access
Multiple User Accounts
Office Directory
Password Management
Preview Functionality
Prioritization
Progress Tracking
Project Management
Projections
Real Time Notifications
Role-Based Permissions
SSL Security
Search/Filter
Secure Data Storage
Single Sign On
Software Development
Task Management
Third Party Integrations
User Management
Version Control
Visual Analytics
Workflow Management
Visit WebsiteCompare App

SmartFile Feature Reviews

25 reviewers had the following to say about SmartFile's features:

Justin E.

Has potential but need some flushing out of features

2019-02-01

We eventually ended up abandoning the product due to other options in the file sharing space providing the needed features and storage requirements.

Pros

The interface for user management was easy to use and adding external clients was very simple.

Cons

Some of the features that were advertised and sold to us as being available were not on the on-premise version and at the time of our use of this product there was no ETA in bringing those integrations in.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Banking company, 51-200 employees)

Secure file portal

2019-02-05

Customers and business able to drag and drop files into a familiar explorer window and share files with ease, while still being secure,

Pros

On premise solution that we used to secure file transfer and storage of customer data.

Cons

The cost seemed a bit high, but you do get what you pay for!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Carol M.

Good tool for our business

2019-01-25

SmartFile has been a valuable tool for our business, and we use it for document transfer.

Pros

We like the flexibility of Smart File, where we can set up branded portals for our clients, and provide them with links and passwords for secure access.

Cons

We have had several occasions where the site was unavailable due to technical difficulties.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Andre H.

Good for sending large files to China

2019-01-28

Without this service we couldn't have shared these files in an easy way.

Pros

One of the few file sharing services that our Chinese suppliers can access in China.

Cons

The UI is a little bit difficult to understand sometimes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from SmartFile


Andre- Thanks for your feedback regarding our sharing options. I will share this information with our engineers to determine an easier solution to share files.

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Anonymous
(Wholesale company, 11-50 employees)

Great service

2019-02-05

We use SmartFile to move large image files and CAD files.

Pros

SmartFile helps us achieve the necessary connections with our overseas vendors and our domestic customers. Some services similar to SmartFile could not reliably connect to in some countries, such as China.

Cons

I would like to see a better API that is also better documented.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Vera O.

Good value for your money

2019-01-28

It also helps sharing big files with clients that couldn't be sent by email.

Pros

In the agency we use it as an internal backup but the possibility of creating password protected links to send files / folders to clients is excellent and allows us to dispense with other filesharing software / websites.

Cons

It's a bit hard to understand the Automation rules and manage the notifications each user receives.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Attly A.

Smart, Simple FTP

2019-02-05

SmartFile has been an easy tool to use and does a great job at delivering as advertised.

Pros

User management is a breeze.

Cons

No real issues with the software. It meets my expectations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Frank V.

Easy to Depoly and reliable

2020-09-08

We used the software to help us work with a customer in pinch during COVID-19. Easy to use and cost effective and was able to get it setup within hours.

Pros

- Easy to deploy - Ability use web Gui or SFTP/FTP client - Cost!

Cons

- User Management - account locks can happen easily - In the beginning the bandwidth was up and down but has since resolved itself.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Mike W.

Great concept, confusing features

2019-01-25

Once a client is set up, it's easy for them to upload files securely for us.

Pros

Easy to view files and navigate the web interface.

Cons

Confusing to set up users/groups and grant permissions.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Mark W.

TBD

2019-01-26

TBD, building a business process and the single coupling to Okta has made us rethink our approach but in a way it’s a good thing because we’ve decoupled storage from user context.

Pros

The offering provides a very polished interface and the ability to set your own branding are very well implemented in SmartFile.

Cons

SSO provider support is limited solely to Okta which, while one of the larger providers in the space this sole point of support suggests that support and integration are generally intended to focus support, integration, and their business offering to Fortune 500 organizations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from SmartFile


Mark - Thanks for taking the time to give us your feedback, and I agree that our SSO options are limited. This limitation is due to SmartFile having one of the largest FTP user bases in the world. Over 75% of our user activities are FTP, and our user permissions are built to support this. Most SSO providers (ie. Google, Facebook, LinkedIn) only support an email as a username and therefore does not permit a non-email login. In order to offer more SSO providers, we would have to require users to use a SSO login for the web interface and a separate login for FTP. We felt having multiple login methods would cause a high rate of confusion to our user base and chose not to move forward with additional SSO providers. Also, you're correct in your assumption regarding enterprises. To meet our enterprise customers security requirements we did integrate with Okta and we just rolled SSO using Azure. Thanks again for your feedback and comments.

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Valerie C.

Easy to administer and use!

2020-09-08

Pros

The multiple access and file transfer and storage options makes it one of the most flexible options on the market.

Cons

The option for one-time customer file upload (without creating an account for each customer) would be awesome.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Zach W.

Overall really good but room for improvement

2019-01-25

Pros

It was fairly easy to set up.

Cons

Little things like having to click upload and then dragging and dropping in the the drop zone (that doesn't highlight when you drag a file over it) and then submit.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Matt S.

Great system...but somtimes slow.

2019-02-01

Not many complaints here. It's a good system and works with our liasons in China, which was the main purpose of using it over something like Dropbox.

Pros

I like that there's a desktop component as well as a web interface so I can use it almost anywhere.

Cons

It's a little slow to access files on desktop and prohibitively slow to upload files on the desktop.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
William B.

Easy to Use

2020-09-14

Overall I like the service, would like better/more automation tools.

Pros

The upload process is very easy. Drag my file to the window, and click upload.

Cons

The automation of our file upload to the site is hit or miss.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Victoria D.

Think this as a document library

2019-04-04

Does what is says on the tin – support is a great for any issues

Pros

It’s great to see who has done what through the activities feed and I was able to set up managers and let them create their own users.

Cons

Uploading files can be slow at times.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Saquib K.

SFTP as a Service

2020-09-08

Overall its a good cost effective package to solve secure file transfer needs.

Pros

Easy enrollment process and quick turn around from support.

Cons

The starter license does not include Branding which i beleive is pretty basic.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Max A.

8 years of use

2019-01-25

Almost flawless

Pros

- Wide variety of services and functions - Wide variety of connexion type - Almost no downtime - Automations - Good support

Cons

- Price can be lower (depend on the services you really need) - Access to Custom Branding only for higher price plan

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Chris R.

SmartFile is only consistent in erros and slow speeds

2018-11-08

It has been a terrible experience of having to upload files over and over to get one to complete without an error or disconnect.

Pros

It has a clean web dashboard and user interface.

Cons

Uploading files via FTP or larger than 500MB takes days to weeks to upload due to constant server errors and disconnects.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Trevor G.

Good Service

2019-01-25

Smartfile seems to be a small firm, or they just have support who monitors activity. The bottom line, they are very timely in responding to the emails in the past.

Pros

I needed an online service to be able to share confidential files with people I work with.

Cons

More users at a lower rate might interest me in paying for more users, considering the small file sizes / frequency of access I have.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Adam R P.

Straightforward tool, easy to use

2019-02-01

It’s been very helpful and I don’t know what I would do without it.

Pros

I am a solo attorney and I need to send large files to opposing counsel and other persons on a fairly regular basis.

Cons

I wish it was a more straigtforward workflow. For instance, starting with who I want to send the file to and then uploading the file (like an email workflow).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Education Management company, 11-50 employees)

Review of SmartFile

2019-01-25

The business problem that SmartFile solves is allowing lots of file storage which I use for daily backups of mission critical files.

Pros

I needed a place to backup files via ftp, and there are few places that allow for using ftp and allow this much file storage. There are a lot of features offered that I was not looking for, but they sure do come in handy.

Cons

We have had some issues with a false message saying we reached our limit. I have been working with tech support, and they are assisting with the issue. Tech support responds quickly, and I really do appreciate that.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from SmartFile


Thank you for taking the time to give us feedback. Our engineers were made aware of this issue and are currently working on a patch to resolve the problem. We do apologize for the inconvenience and will continue to update all customers experiencing this issue with our progress.

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Feng L.

Genuine FTP Service that is Fairly Easy to Use

2019-02-06

Pros

Complete FTP and SFTP features Relatively Secured Conveniently available

Cons

Not so easy to use for general users Administrator should have more system-wide access rights

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Architecture & Planning company, 201-500 employees)

An easy to use FTP file management with powerful features

2019-02-01

Pros

I like how we can organize everything and specially how we can give access to clients to upload the files needed to work on their projects.

Cons

If could improve something, it would be the interface. It's easy to navigate but needs a revamp to make it look more up to date.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Donald S.

SmartFile Review

2019-01-25

We have found the system very easy to administer, and the tech support has been very responsive.

Pros

The thing I like most about SmartFile is that it provided me a quick way to get out of my on-prem FTP server and easily provide secure inbound and outbound FTP to my customers.

Cons

I would like more control over the configuration of the system generated emails.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Media Production company, 1-10 employees)

Smartfile - A Real Solution for File Sharing

2019-01-25

Uploading and downloading for both employees and client is very easy and intuitive.

Pros

The ability to send and receive large files in addition to sharing them in vast levels of secure measures.

Cons

My only gripes right now is that you cannot share files and get feedback on the files themselves.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more