SmartFile Pricing Plan & Cost Guide

SmartFile

On-premise & cloud file management solutions

4.31/5 (55 reviews)

SmartFile Pricing

Starting from: $50.00/month

Pricing model: Subscription

Free Trial: Available

Business: $50/ month or $500/year for 1TB storage. Additional users $10
Business Plus: $150/ month or $1500.year for unlimited storage. Additional users $15
Business Unlimited: Contact SmartFile for pricing information for unlimited storage and unlimited users

View Pricing Plans Free Trial

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SmartFile Pricing Reviews

Pros

  • SmartFile has been a valuable tool for our business, and we use it for document transfer. I am not certain if we are using all of the SmartFile features to our best advantage.Carol M.Read the full review
  • This is a great solution and helps us streamline a very important process.Evelyn M.Read the full review
  • Overall its a good cost effective package to solve secure file transfer needs.Saquib K.Read the full review

Cons

91%
recommended this to a friend or a colleague

15 reviewers had the following to say about SmartFile's pricing:

Max A.

8 years of use

Used daily for 2+ years
Reviewed 2019-01-25
Review Source: Capterra

Almost flawless

Pros
- Wide variety of services and functions - Wide variety of connexion type - Almost no downtime - Automations - Good support

Cons
- Price can be lower (depend on the services you really need) - Access to Custom Branding only for higher price plan

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jon Q.

SmartFile - Good Value

Used daily for 1-2 years
Reviewed 2019-01-25
Review Source: Capterra

Overall the service works good, Support is good.

Pros
Unlimited storage / Unlimited users for the one price

Cons
System is slow. Updates sometimes break features and have to wait until next update to get fixed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Warren M.

Not enough features for the price

Used weekly for 6-12 months
Reviewed 2019-01-25
Review Source: Capterra

If it wasn't for the connectivity with Chinese users, I would not use this software, especially at its current price level.

Pros
It's accessible by Chinese users where other file share systems are blocked

Cons
The rest of the features are equal to or less than I can get for free or $10/mn with other major file share solutions

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Dan Z.

Simple option for hosted FTP, FTPS, SFTP

Used daily for 1-2 years
Reviewed 2019-01-25
Review Source: Capterra

Pros
Reasonably priced, easy to use and supports multiple protocols -thus giving us very good ROI by not having to support multiple FTP infrastructures.

Cons
Nothing really. So far it has worked great for us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Nicholas G.

Better and cheaper options than SmartFile are available.

Reviewed 2016-02-03
Review Source: Capterra

Prepaid SmartFile for 1 year. Was a waste of money. Customer service is poor, tickets were often closed without the questions within being answered. SmartFile is inflexible with their plans, they are not granular as claimed as there are only 3 options and no ability to add or remove features individual features. Based upon my legal advice, the SmartFile terms and conditions contravene Australian law. Better and cheaper options than SmartFile are available.

Rating breakdown

Ease of use
Customer support

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Jesse Paul S.

Quality FTP for your Business

Used daily for 1-2 years
Reviewed 2019-02-01
Review Source: Capterra

Pros
I really enjoyed almost every feature provided by SmartFile, including the easy to use interface that can be customized to emulate brand look and feel and the ability to create a hub for my clients to use.

Cons
The only piece that I didn't appreciate was the price. My business is fairly small so the costs can quickly add up but I know SmartFile is the best solution for my business and clients and that is whay matters most.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Steven D.

Good value. Works well with automated process.

Used daily for less than 6 months
Reviewed 2019-01-25
Review Source: Capterra

An automated process transfers large digital assets to and from the password-protected SmartFile space. The assets need to be unreachable by visitors to websites but easily within reach of authorized users. The SmartFile arrangement is working very well and this is now one less thing to worry about.

Pros
Good value. Everything seems to work well. Very little interaction required with the company.

Cons
Nothing we don't like. Except that I am required to enter 40 characters into this field when I have answered the question using only 22.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 9/10

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David H.

Willo Review

Used daily for 6-12 months
Reviewed 2020-09-01
Review Source: Capterra

Pros
Cost efficient, easy to deploy and use with our customers, fast

Cons
Mostly a few UI/UX implementations regarding managing users, groups, shares. Some small attention on this front could yield goodness.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Peter M.

SmartFile Review

Used daily for 2+ years
Reviewed 2019-01-25
Review Source: Capterra

I am required to keep BU off site

Pros
Lots of options to tailor cost to need Just keeps working

Cons
Options don't well match my needs I would like an option for old versions to be deleted so usage does not continuously grow.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 6/10

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Frank V.

Easy to Depoly and reliable

Used daily for less than 6 months
Reviewed 2020-09-08
Review Source: Capterra

We used the software to help us work with a customer in pinch during COVID-19. Easy to use and cost effective and was able to get it setup within hours.

Pros
- Easy to deploy - Ability use web Gui or SFTP/FTP client - Cost! - Speed

Cons
- User Management - account locks can happen easily - In the beginning the bandwidth was up and down but has since resolved itself.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Saquib K.

SFTP as a Service

Used daily for less than 6 months
Reviewed 2020-09-08
Review Source: Capterra

Overall its a good cost effective package to solve secure file transfer needs.

Pros
Easy enrollment process and quick turn around from support.

Cons
The starter license does not include Branding which i beleive is pretty basic. Spped of upload is another concern, luckyly the process we ar eusing it only uploads limited data.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Secure file portal

Used occasionally for 2+ years
Reviewed 2019-02-05
Review Source: Capterra

This solution was perfect for our needs. We used this almost like an extranet and way for sharing sensitive documents with customers. Customers and business able to drag and drop files into a familiar explorer window and share files with ease, while still being secure,

Pros
On premise solution that we used to secure file transfer and storage of customer data.

Cons
The cost seemed a bit high, but you do get what you pay for!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Rachel W.

Smart File Review

Used daily for 1-2 years
Reviewed 2019-02-01
Review Source: Capterra

We are connecting all ten of our members to our files in a very efficient and cost-effective way.

Pros
The software is really easy to use and we have not had any issues in over a year.

Cons
We really have not had any issues at all. The only thing I have noticed is that sometimes my login will expire when downloading a large file and so I have to start over.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Anonymous

An easy to use FTP file management with powerful features

Used weekly for 2+ years
Reviewed 2019-02-01
Review Source: Capterra

Pros
What I like about SmartFile is that is easy to use and provides powerful features for companies that rely on FTP as part of their business. I like how we can organize everything and specially how we can give access to clients to upload the files needed to work on their projects. The main reason we had chosen SmartFile is that we do business in China and the US and file transferring is a problem due to China's security wall. SmartFile manages this very well and it was the best service we tried uploading files from the US to download them in China. More than 5 services tried, some of them more expensive, and SmartFile was the fastest.

Cons
The software provides us with what we need. If could improve something, it would be the interface. It's easy to navigate but needs a revamp to make it look more up to date.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 9/10

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Justin E.

Has potential but need some flushing out of features

Used daily for 6-12 months
Reviewed 2019-02-01
Review Source: Capterra

We eventually ended up abandoning the product due to other options in the file sharing space providing the needed features and storage requirements. At the time we stopped using the product many of the features were advertised but "coming soon" I do not know if this was the case but the cost of the solution overall with the limited capabilities was an issue that required us to look into other companies for our needs.

Pros
The interface for user management was easy to use and adding external clients was very simple.

Cons
There is a lack of features for the on-premise version. Some of the features that were advertised and sold to us as being available were not on the on-premise version and at the time of our use of this product there was no ETA in bringing those integrations in.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 4/10

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