SmartSupport Alternatives

SmartSupport

Internal & external knowledge base and forum management

SmartSupport

How do SmartSupport alternatives compare?

HappyFox and Freshdesk stand out as its top competitors based on similarity, popularity and user reviews. When comparing SmartSupport to its top 100 alternatives, AJ Helpdesk has the highest rating, with CustomerSure as the runner-up, and SmartSupport ranking 76th place. Zendesk has the most reviews with a total of 2,441, while SmartSupport has 12. Users say TallyFox Tallium tops the list for value for money followed by CustomerSure, while SmartSupport comes in 87th. Users also say CustomerSure and Voiso are the easiest to use, while SmartSupport takes 83rd place.


How do I choose the best SmartSupport alternative?

Browse our list of competitors to find the tool that's right for your team and workflow. Filter apps by features, pricing, ratings, integrations, devices and more. Read verified reviews and discover what other people in your industry are using. Compare apps side by side to find the best match for your business.


What are the top 5 alternatives to SmartSupport?

Filter results


Features


Pricing model


Devices supported


User rating


Organization types


Geographies served


Integrated with


Industry


Company size


Top 100 alternatives

HappyFox

Helpdesk, customer support software

Pricing

Starting from

$29/month

Value for money

4.5

4.5

0.0

What users say about HappyFox's value for money

Outstanding Help desk software at an attractive price.

JB

Julian B.

HappyFox offers a great service for its price.

AR

Anonymous Reviewer

Total

1

50

5

features in common

1

features in common

HappyFox's unique features

  • Categorization

  • Automatic Lead Distribution

  • Data Synchronization

  • Scheduled Reporting

SmartSupport's unique features

  • Custom Forms

  • Commenting

  • Communication Management

  • Chat

Freshdesk

Online helpdesk system and customer service software

Pricing

Starting from

$19/month

Value for money

4.4

4.4

0.0

What users say about Freshdesk's value for money

After searching for a while, I found Freshdesk, which was by far the best option with the best price. It's automated response system was one of my favorite features.

BM

Brian M.

Impressive, robust, reliable and very economical customer care managements software.

FG

Frederick G.

Total

3

76

5

features in common

3

features in common

Freshdesk's unique features

  • Automatic Notifications

  • Conferencing

  • Multi-Channel Communication

  • SSL Security

SmartSupport's unique features

  • Communication Management

  • Commenting

ProProfs Knowledge Base

Easily Create online FAQs, user manuals, documentation &more

Features

Total

1

9

5

features in common

1

features in common

ProProfs Knowledge Base's unique features

  • CRM Integration

  • Forum / Discussion Board

  • Secure Data Storage

  • Monitoring

SmartSupport's unique features

  • Communication Management

  • Chat

  • Commenting

  • API

Agiloft

Agile Contract Management that works the way you do

Pricing

Starting from

$65/month

Value for money

4.8

4.8

0.0

What users say about Agiloft's value for money

You really do feel like it's a system that has been custom designed for you but not with the same price tag.

Damian C.

PROS: Agiloft especially excels at scalable customization, fair pricing and customer service.

CK

Cindi K.

Total

3

56

5

features in common

3

features in common

Agiloft's unique features

  • Barcode Scanning

  • Contractor Management

  • Event Triggered Actions

  • Customizable Reporting

SmartSupport's unique features

  • Communication Management

  • Commenting

Zoho Desk

Cloud-based help desk platform

Pricing

Starting from

$12/month

Value for money

4.5

4.5

0.0

What users say about Zoho Desk's value for money

Zoho Desk is a great help desk software - nice feature set at a good price.

Thiagarajan R.

Excellent value for money, great with customer support tracking, automation, control and KPIs and evaluation.

María Fernanda C.

Total

3

95

5

features in common

3

features in common

Zoho Desk's unique features

  • Authentication

  • SEO Management

  • Web Forms

  • Collaboration Tools

SmartSupport's unique features

  • Communication Management

  • Commenting

Tender Support

(0)

Customer support software

Features

Total

0

1

5

features in common

0

features in common

Tender Support's unique feature

  • Prioritizing

SmartSupport's unique features

  • Communication Management

  • Custom Forms

  • Chat

  • Commenting

SupportBee

Customer support help desk software

Pricing

Starting from

$13/month

Value for money

4.3

4.3

0.0

What users say about SupportBee's value for money

It has a tool to establish reminder events, so that you can always be aware of the activities in the organization. It has a highly competitive price.

Alex M.

This pricing model means that it's more beneficial and affordable for small businesses where few people were many hats, as one of those 'hats' is doing support.

Dustin O.

Total

2

7

5

features in common

2

features in common

SupportBee's unique features

  • Email Notifications

  • Projections

  • Third Party Integration

  • Labeling

SmartSupport's unique features

  • Communication Management

  • Custom Forms

  • Chat

FuseDesk

Help Desk, Support Ticketing, and Messaging Platform

Features

Total

2

29

5

features in common

2

features in common

FuseDesk's unique features

  • Role-Based Permissions

  • Support Ticket Management

  • CRM Integration

  • Administrative Reporting

SmartSupport's unique features

  • Communication Management

  • Custom Forms

  • Commenting

AzureDesk

Help desk software for SMBs

Pricing

Starting from

$5/month

Value for money

4.8

4.8

0.0

What users say about AzureDesk's value for money

In addition to the best cost benefit of the market, the level of support is excellent. They are fast and extraordinarily available.

JC

Julio C.

We have very pleased with the software and support - at a great price as well.

SD

Shaun D.

Total

2

16

5

features in common

2

features in common

AzureDesk's unique features

  • Multi-Channel Communication

  • Self Service Portal

  • Knowledge Base Management

  • Email Templates

SmartSupport's unique features

  • Communication Management

  • Custom Forms

  • Commenting

KronoDesk

Powerful help desk & service management software

Features

Total

3

56

5

features in common

3

features in common

KronoDesk's unique features

  • Contact History

  • Custom Fields

  • Filtered Views

  • Customizable Reporting

SmartSupport's unique features

  • Communication Management

  • Chat

Scopedesk

(0)

Customer support ticketing management solution

Features

Total

1

16

5

features in common

1

features in common

Scopedesk's unique features

  • Help Desk Management

  • Role-Based Permissions

  • Help Desk Integration

  • Customer Accounts

SmartSupport's unique features

  • Custom Forms

  • Commenting

  • Communication Management

  • Chat

MindTouch

The Customer-First Knowledge Management Platform

Features

Total

1

3

5

features in common

1

features in common

MindTouch's unique features

  • Knowledge Base Management

  • Self Service Portal

SmartSupport's unique features

  • Custom Forms

  • Commenting

  • Communication Management

  • Chat

KnowledgeOwl

Knowledge base and documentation software

Pricing

Starting from

$79/month

Value for money

4.9

4.9

0.0

What users say about KnowledgeOwl's value for money

It's easy to use, mobile friendly and one of the best choices we've made in our software suite. The price is great as well.

AF

Alison F.

From our perspective KnowledgeOwl is by far the most cost effective KM solution available. It was also super easy to implement with relatively no support required from our IT department.

LI

Lisa I.

Total

2

46

5

features in common

2

features in common

KnowledgeOwl's unique features

  • Automatic Backup

  • Ad hoc Analysis

  • Employee Self Service

  • Text Editing

SmartSupport's unique features

  • Communication Management

  • Custom Forms

  • Commenting

SupportDesk

(0)

The Service Desk Solution on-premise or in the Cloud!

Features

Total

0

2

5

features in common

0

features in common

SupportDesk's unique features

  • Asset Management

  • Problem Management

SmartSupport's unique features

  • Communication Management

  • Custom Forms

  • Chat

  • Commenting

AnswerHub

Developers Enabling Developers

Pricing

Value for money

4.0

4.0

0.0

What users say about AnswerHub's value for money

It offers a strong set of capabilities at a reasonable price, and the company is good about responding to and addressing issues and questions with the product itself.

PJ

Philip J.

Hosted and self-hosted options are priced competitively, and customer support is extremely responsive.

AR

Anonymous Reviewer

Total

3

23

5

features in common

3

features in common

AnswerHub's unique features

  • Email Notifications

  • @mentions

  • Role-Based Permissions

  • Custom Development

SmartSupport's unique features

  • Custom Forms

  • Chat

Talisma

CRM suite with marketing and KB (Knowledge Base) tools

Features

Total

1

17

5

features in common

1

features in common

Talisma's unique features

  • Lead Capture

  • Mobile Integration

  • Knowledge Base Management

  • Contact History

SmartSupport's unique features

  • Custom Forms

  • Commenting

  • Communication Management

  • Chat

ScreenSteps

Improve your knowledge base

Pricing

Starting from

$1188/year

Value for money

4.6

4.6

0.0

What users say about ScreenSteps' value for money

It's a good product with very good support. Pricing is high for what it does, however it does make documentation pretty easy.

BK

Brent K.

For a very reasonable subscription price you get that function in your ScreenSteps site. PERFECT for documentation management.

JS

James S.

Total

1

1

5

features in common

1

features in common

ScreenSteps' unique features

  • No unique features

SmartSupport's unique features

  • Custom Forms

  • Commenting

  • Communication Management

  • Chat

TallyFox Tallium

Knowledge and content management

Features

Total

1

6

5

features in common

1

features in common

TallyFox Tallium's unique features

  • Automatic Notifications

  • Event Calendar

  • Ideation

  • Content Management

SmartSupport's unique features

  • Custom Forms

  • Commenting

  • Communication Management

  • Chat

Salesforce Community Cloud

Community software connects customers, partners & employees

Features

Total

1

19

5

features in common

1

features in common

Salesforce Community Cloud's unique features

  • Employee Portal

  • Content Management

  • Collaborative Workspace

  • Customizable Branding

SmartSupport's unique features

  • Custom Forms

  • Chat

  • Commenting

  • API

AJ Helpdesk

For Smarter E-Support

Features

Total

1

1

5

features in common

1

features in common

AJ Helpdesk's unique features

  • No unique features

SmartSupport's unique features

  • Custom Forms

  • Commenting

  • Communication Management

  • API

BeAnywhere Support Express

Get Live From the Cloud

Features

Total

1

6

5

features in common

1

features in common

BeAnywhere Support Express' unique features

  • Auditing

  • Receiving

  • Remote Monitoring

  • Monitoring

SmartSupport's unique features

  • Custom Forms

  • Commenting

  • Communication Management

  • Chat

CustomerSure

The simplest way to improve how you handle customer feedback

Features

Total

1

1

5

features in common

1

features in common

CustomerSure's unique features

  • No unique features

SmartSupport's unique features

  • Custom Forms

  • Commenting

  • Communication Management

  • Chat

User.com

The engine of growth. An all in one solution for user data.

Pricing

Starting from

$49/month

Value for money

4.6

4.6

0.0

What users say about User.com's value for money

I was surprised about how well it worked and what's more important, they offered a great price.

ER

Evelyn R.

All the features you need for a friendly price for a startup.

GH

Gerald H.

Total

4

99

5

features in common

4

features in common

User.com's unique features

  • Activity Tracking

  • Receiving

  • Visitor Management

  • Automatic Lead Distribution

SmartSupport's unique feature

  • Commenting

Salesforce Service Cloud

Customer Service & Field Service Management Solutions

Pricing

Starting from

$25/month

Value for money

4.1

4.1

0.0

What users say about Salesforce Service Cloud's value for money

Overall it does what it should and for the price it's great also.

AR

Anonymous Reviewer

It is a great product to use, I just wish it didn't cost so much per user.

AR

Anonymous Reviewer

Total

3

97

5

features in common

3

features in common

Salesforce Service Cloud's unique features

  • Archiving & Retention

  • Reporting & Statistics

  • Two-Way Audio & Video

  • Call Transfer

SmartSupport's unique features

  • Communication Management

  • Commenting

Bitrix24

100% free CRM, collaboration and communication tool suite

Pricing

Starting from

$24/month

Value for money

4.2

4.2

0.0

What users say about Bitrix24's value for money

It has great value for money and pricing is unbeatable as compared to other software solutions in the market for same purpose. Brilliant within the company social feature.

Irfan A.

They are responsive in their support. I enjoy how the various functions are available to low-price users.

AW

Anna W.

Total

5

90

5

features in common

5

features in common

Bitrix24's unique features

  • Automatic Backup

  • Support Ticket Management

  • Call Routing

  • Gantt Charts

SmartSupport's unique features

  • No unique features

Zendesk

Service-first CRM company that builds support & sales tools

Pricing

Starting from

$5/month

Value for money

4.1

4.1

0.0

What users say about Zendesk's value for money

Ended up not choosing Zendesk, because it was too expensive, but I would still recommend it, considering that it can be an investment to achieve a better customer experience.

TA

Tommaso A.

For the time it saves and the reliability of the service, this software becomes well worth the money spent.

Alex T.

Total

4

98

5

features in common

4

features in common

Zendesk's unique features

  • Archiving & Retention

  • Rules-Based Workflow

  • Timer

  • Benchmarking

SmartSupport's unique feature

  • Communication Management

Yonyx

Decision tree driven Interactive guides for customer service

Features

Total

1

10

5

features in common

1

features in common

Yonyx's unique features

  • WYSIWYG Editor

  • CRM Integration

  • Knowledge Base Management

  • HR Management

SmartSupport's unique features

  • Custom Forms

  • Commenting

  • Communication Management

  • Chat

Supportbench

All-in-one technical & customer support ticketing system

Pricing

Value for money

4.7

4.7

0.0

What users say about Supportbench's value for money

Setting up responses and templates is very straightforward. Extremely competitive price means that any size company will be able to run this desk.

AR

Anonymous Reviewer

It took me several false starts and a lot of research before I found Support Bench. I wish I'd found them first, it would have saved me a chunk of time and money.

AR

Anonymous Reviewer

Total

2

45

5

features in common

2

features in common

Supportbench's unique features

  • Custom Fields

  • Automatic Notifications

  • Help Desk Integration

  • Surveys & Feedback

SmartSupport's unique features

  • Commenting

  • Communication Management

  • Chat

elevio

Self-service support & customer education platform

Pricing

Starting from

$79/month

Value for money

4.7

4.7

0.0

What users say about elevio's value for money

I personally benefit from it because it saves me so much time and money not thinking about having to code our own one.

SC

Sam C.

Easy to implement and saves so much time and money on coding this functionality.

SC

Sam C.

Total

3

48

5

features in common

3

features in common

elevio's unique features

  • Authentication

  • Customer History

  • Reporting & Statistics

  • Engagement Analytics

SmartSupport's unique features

  • Communication Management

  • Commenting

Capacity

Artificial Intelligence-based knowledge management solution

Features

Total

1

24

5

features in common

1

features in common

Capacity's unique features

  • Data Verification

  • Alerts / Escalation

  • Secure Data Storage

  • Activity Dashboard

SmartSupport's unique features

  • Custom Forms

  • Commenting

  • Communication Management

  • Chat

ThinkOwl

(0)

Customer service powered by AI

Features

Total

2

26

5

features in common

2

features in common

ThinkOwl's unique features

  • Customer Database

  • Performance Metrics

  • Social Media Integration

  • Appointment Management

SmartSupport's unique features

  • Communication Management

  • Custom Forms

  • Commenting

CallVU

(0)

Digital call experience platform for call centers

Features

Total

2

37

5

features in common

2

features in common

CallVU's unique features

  • Compliance Management

  • Authentication

  • Feedback Collection

  • Analytics

SmartSupport's unique features

  • Chat

  • Commenting

  • API

Voiso

Call center software for outbound sales & BPO teams

Features

Total

1

40

5

features in common

1

features in common

Voiso's unique features

  • Performance Metrics

  • Analytics

  • Data Visualization

  • Widgets

SmartSupport's unique features

  • Custom Forms

  • Commenting

  • Communication Management

  • Chat

NICE inContact

Cloud Contact Center Software

Pricing

Starting from

$100/month

Value for money

3.9

3.9

0.0

What users say about NICE inContact's value for money

We also have to pay that cost every month, forever or until we choose a different solution. Premise based might be a better value for our operation if we have a chance to choose again.

EN

Eric N.

The soft-phone licensing was a pain but it has now been eliminated and it has been replaced with a WEBRTC integrated phone.

RH

Rick H.

Total

3

40

5

features in common

3

features in common

NICE inContact's unique features

  • CRM Integration

  • Email Notifications

  • Queue Manager

  • Feedback Management

SmartSupport's unique features

  • Communication Management

  • Commenting

Call Center Studio

(0)

Cloud-based call center management software

Pricing

Value for money

0.0
0.0

What users say about Call Center Studio's value for money

Easy to deploy with zero hardware cost. All of the system operates on Google Cloud Platform which offer great uptime.

SO

Saran O.

Value for money is good. It is easy however somebody needs to teach you first.

Gülsen G.

Total

1

39

5

features in common

1

features in common

Call Center Studio's unique features

  • Call Recording

  • Performance Metrics

  • Email Integration

  • Workflow Management

SmartSupport's unique features

  • Custom Forms

  • Commenting

  • Communication Management

  • Chat

Agile CRM

Sales and marketing CRM for growing businesses

Pricing

Starting from

$8.99/month

Value for money