Enghouse eKMS Alternatives, Competitors & Similar Software

Features

Total

16

145

19

features in common

16

features in common

Zoho Desk's unique features

Text Analysis
Service Level Agreement (SLA) Management
Inbound Call Center
Template Management

Enghouse eKMS's unique features

Commenting/Notes
Content Library
Contact Management

Pricing

Starting from

$14/month

Value for money

4.5

0.0

What users say about Zoho Desk's value for money

Read all reviews

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

Categories in common

Features

Total

17

178

19

features in common

17

features in common

Zendesk's unique features

Call Reporting
Proactive Chat
Call Monitoring
SSL Security

Enghouse eKMS's unique features

Content Library
Contact Management

Pricing

Starting from

$19/month

Value for money

4.1

0.0

What users say about Zendesk's value for money

Read all reviews

I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.

AR

Anonymous Reviewer

Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.

AR

Anonymous Reviewer

Categories in common

Features

Total

15

90

19

features in common

15

features in common

Wix Answers' unique features

Customer Complaint Tracking
Dashboard
Automatic Call Distribution
Access Controls/Permissions

Enghouse eKMS's unique features

Discussions / Forums
Communication Management
Content Library
Decision Support

Pricing

Starting from

$24/month

Value for money

4.4

0.0

What users say about Wix Answers' value for money

Read all reviews

It's a great tool to solve issues and receive tips and help from professionals. Totally useful for beginners and professionals who need support in building their page.

AV

Antonios V.

The price is also very good. We really recommend this service to all companies that want a very good help center with great reliability.

SC

Sébastien C.

Categories in common

Features

Total

10

86

19

features in common

10

features in common

Helpshift's unique features

Data Visualization
Website Visitor Tracking
@mentions
Customizable Templates

Enghouse eKMS's unique features

Text Editing
Content Management
Content Library
Communication Management

Pricing

Value for money

3.8

0.0

What users say about Helpshift's value for money

Read all reviews

We've had good customer support and their custom pricing, although more expensive than other solutions, is worth it. The ease of use and integration in-app and with push notifications is excellent.

SZ

Sue Zann T.

The service itself is of good level, especially the integration in the game is of good value. Also the different tag options make it easy to prioritize the answering of the issues.

MP

Marcel P.

Categories in common

Features

Total

9

35

19

features in common

9

features in common

Yonyx's unique features

Rules-Based Workflow
Customer Service Analytics
Call Center Management
Help Desk Management

Enghouse eKMS's unique features

Chat/Messaging
Customizable Forms
Content Library
Communication Management

Pricing

Value for money

4.7

0.0

What users say about Yonyx's value for money

Read all reviews

Far and away the best part is the support I've received from a customer rep. They always make themselves available to answer any and all of my questions and share their vast wealth of knowledge.

AD

Andrew D.

I like the user interface, it is super intuitive and visually appealing.

AR

Anonymous Reviewer

Categories in common

Features

Total

12

136

19

features in common

12

features in common

Vivantio's unique features

Single Sign On
Data Import/Export
Asset Lifecycle Management
Online Forums

Enghouse eKMS's unique features

Content Library
Discussions / Forums
Full Text Search
Decision Support

Pricing

Starting from

$42/year

Value for money

4.2

0.0

What users say about Vivantio's value for money

Read all reviews

We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.

SK

Steven K.

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.

SS

Saleem S.

Categories in common

Features

Total

19

90

19

features in common

19

features in common

Supportbench's unique features

Performance Metrics
Customer Service Analytics
Inventory Management
SSL Security

Enghouse eKMS's unique features

No unique features

Pricing

Value for money

4.7

0.0

What users say about Supportbench's value for money

Read all reviews

Amazing, I'd highly recommend it if you want a quick turnaround and solid immediate results.

FS

Floyd S.

It has addressed all our current help desk requirements and looks like it's capable of growing with us as we take on more staff and improve our process.

AR

Anonymous Reviewer

Categories in common

Features

Total

19

135

19

features in common

19

features in common

DeskPRO's unique features

Rules-Based Workflow
Templates
Online Forums
Web Notifications

Enghouse eKMS's unique features

No unique features

Pricing

Starting from

$29/month

Value for money

4.5

0.0

What users say about DeskPRO's value for money

Read all reviews

Deskpro can handle multibrand & multi-language, easy to add dynamic views with filters, overal very nice interface is fun to work with, support from the team at Deskpro is really good.

Lieven E.

The user interface is simple to use and our agents and users appreciate the levels of uptime offered by DeskPro. The support is fantastic, personalised to us and responsive.

AI

Andrew I.

Categories in common

Features

Total

17

104

19

features in common

17

features in common

UseResponse's unique features

Customizable Questions
Activity Tracking
Brainstorming
Proactive Chat

Enghouse eKMS's unique features

Decision Support
Contact Management

Pricing

Starting from

$149/month

Value for money

4.8

0.0

What users say about UseResponse's value for money

Read all reviews

My experience with the tool is very good, it has allied a lot of stress around here, therefore, I just complain about the amount we paid. But the tool itself is perfect and is being of good help.

Pedro B.

It's a good mature feature set and was fairly straight-forward to setup. They customized our Wishlist as an enterprise solution and we were impressed with the results.

BS

Brian S.

Categories in common

Features

Total

14

87

19

features in common

14

features in common

Helprace's unique features

Customer Database
Workflow Management
Survey/Poll Management
Internal Chat Integration

Enghouse eKMS's unique features

Chat/Messaging
Text Editing
Commenting/Notes
Content Library

Categories in common

Features

Total

14

75

19

features in common

14

features in common

HelpCrunch's unique features

File Transfer
Real-Time Chat
Social Media Integration
Access Controls/Permissions

Enghouse eKMS's unique features

Content Library
Discussions / Forums
Real Time Notifications
Commenting/Notes

Pricing

Starting from

$15/month

Value for money

4.8

0.0

What users say about HelpCrunch's value for money

Read all reviews

This covers most of the things we want and are happy that there is a value-based tool like this without the bloat of other tools.

LS

Lewis S.

HelpCrunch was the clear choice for me because of their value for money services, compared to other expensive Support systems. They are continually improving and adding features which is great.

MH

Max H.

Categories in common

Features

Total

13

112

19

features in common

13

features in common

Akio.CX's unique features

Survey/Poll Management
Language Detection
Geotargeting
Email Templates

Enghouse eKMS's unique features

Self Service Portal
Customizable Forms
Real Time Notifications
Content Library

Categories in common

Features

Total

15

193

19

features in common

15

features in common

User.com's unique features

Workflow Management
Customer Database
Mobile Coupons
Contact Database

Enghouse eKMS's unique features

Discussions / Forums
Commenting/Notes
Content Library
Decision Support

Pricing

Value for money

4.6

0.0

What users say about User.com's value for money

Read all reviews

I really liked how fresh and inviting their design is. Their onboarding experience is very nice and set you up to start taking advantage of the platform rather quickly.

AR

Anonymous Reviewer

I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.

Izabela H.

Categories in common

Features

Total

15

165

19

features in common

15

features in common

LiveAgent's unique features

Call Routing
VoIP
Feedback Management
Remote Access/Control

Enghouse eKMS's unique features

Interaction Tracking
Content Management
Content Library
Contact Management

Pricing

Starting from

$15/month

Value for money

4.7

0.0

What users say about LiveAgent's value for money

Read all reviews

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Matthew J.

You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.

MP

Mark P.

Categories in common

Features

Total

17

365

19

features in common

17

features in common

Bitrix24's unique features

Patient Communications
Meeting Room Booking
Messaging
Customer Support

Enghouse eKMS's unique features

Content Management
Knowledge Base Management

Pricing

Starting from

$49/month

Value for money

4.2

0.0

What users say about Bitrix24's value for money

Read all reviews

Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.

ER

Eric R.

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

AD

Ajay D.

Categories in common

Features

Total

8

181

19

features in common

8

features in common

Salesforce Service Cloud's unique features

Customer Database
License Issuance
Status Tracking
Social Media Monitoring

Enghouse eKMS's unique features

Content Library
Full Text Search
Cataloging/Categorization
Contact Management

Pricing

Value for money

4.1

0.0

What users say about Salesforce Service Cloud's value for money

Read all reviews

I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in.

AR

Anonymous Reviewer

I used this and best in customer support, sales product and operation. I recommend this to those have a business this will help you.

EO

Elaida O.

Categories in common

Features

Total

7

49

19

features in common

7

features in common

Astute Agent's unique features

Virtual Assistant
Performance Metrics
Customer Support
Request Escalation

Enghouse eKMS's unique features

Full Text Search
Collaboration Tools
Cataloging/Categorization
Discussions / Forums

Categories in common

Features

Total

12

108

19

features in common

12

features in common

Issuetrak's unique features

Change Management
Survey/Poll Management
Asset Lifecycle Management
Customer Segmentation

Enghouse eKMS's unique features

Content Library
Discussions / Forums
Full Text Search
Decision Support

Pricing

Starting from

$59/month

Value for money

4.5

0.0

What users say about Issuetrak's value for money

Read all reviews

It is really easy to use and is good for auto-assigning and helping out our smaller sized IT team with solving and making workflow easy.

Alexis T.

They are very responsive, helpful, and knowledgeable. I wish all companies had support this good.

BT

Bradd T.

Categories in common

Features

Total

10

101

19

features in common

10

features in common

TeamSupport's unique features

Email Alerts
SMS Messaging
Access Controls/Permissions
Asset Lifecycle Management

Enghouse eKMS's unique features

Text Editing
Communication Management
Self Service Portal
Content Library

Pricing

Starting from

$50/month

Value for money

4.4

0.0

What users say about TeamSupport's value for money

Read all reviews

It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.

AH

Atlee H.

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.

LA

Linda A.

Categories in common

Features

Total

12

44

19

features in common

12

features in common

Magentrix's unique features

Support Ticket Management
Data Security
Channel Analytics
Online Forums

Enghouse eKMS's unique features

Content Library
Text Editing
Interaction Tracking
Contact Management

Categories in common

Features

Total

12

56

19

features in common

12

features in common

Answerbase's unique features

Configurable Workflow
Data Import/Export
Application Management
Community Management

Enghouse eKMS's unique features

Content Library
Customizable Forms
Interaction Tracking
Contact Management

Categories in common

Features

Total

16

124

19

features in common

16

features in common

C2 ATOM's unique features

Remote Access/Control
Activity Dashboard
Access Controls/Permissions
Customizable Templates

Enghouse eKMS's unique features

Content Library
Discussions / Forums
Decision Support

Pricing

Starting from

$40/month

Value for money

4.2

0.0

What users say about C2 ATOM's value for money

Read all reviews

This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build.

SL

Sandhya L.

This is the most flexible and beautifully integrated ITSM that I have ever had the chance to use, support and develop. It has all the functionnalities you can dream of and they are easy to use.

RT

Rachelle T.

Categories in common

Features

Total

12

233

19

features in common

12

features in common

Agile CRM's unique features

Customer Segmentation
Device Targeting
Lead Management
Multiple Site Management

Enghouse eKMS's unique features

Full Text Search
Discussions / Forums
Chat/Messaging
Decision Support

Pricing

Starting from

$8.99/month

Value for money

4.1

0.0

What users say about Agile CRM's value for money

Read all reviews

It has powerful features and many integrations. I like the freedom to customize and the many campaign nodes make campaigns and flows very powerful.

Dd

Danie d.

Agile provides a reliable database for all things from quality findings to ECO change implementations. Customized reports are a nice feature and searching is made easy.

BD

Brandon D.

Categories in common

Features

Total

14

75

19

features in common

14

features in common

HappyFox Help Desk's unique features

Contact Database
Rules-Based Workflow
Performance Metrics
Customizable Templates

Enghouse eKMS's unique features

Chat/Messaging
Customizable Forms
Commenting/Notes
Content Library

Pricing

Starting from

$29/month

Value for money

4.5

0.0

What users say about HappyFox Help Desk's value for money

Read all reviews

It's easy to use across teams, easy to view data and easy to customize for our needs. There is also a wonderful help team that was instrumental in getting us set up and functioning as we needed.

KR

Kelsey R.

The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.

SA

Sharon A.

Categories in common

Features

Total

15

117

19

features in common

15

features in common

Freshdesk's unique features

Issue Auditing
Conferencing
Survey/Poll Management
Scheduling

Enghouse eKMS's unique features

Interaction Tracking
Commenting/Notes
Content Library
Contact Management

Pricing

Starting from

$18/month

Value for money

4.4

0.0

What users say about Freshdesk's value for money

Read all reviews

We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.

Sara B.

Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.

AR

Anonymous Reviewer

Categories in common

Features

Total

7

91

19

features in common

7

features in common

JIRA Service Management's unique features

Multi-Language
Access Controls/Permissions
Issue Scheduling
Configuration Management

Enghouse eKMS's unique features

Interaction Tracking
Full Text Search
Cataloging/Categorization
Discussions / Forums

Pricing

Starting from

$20/month

Value for money

4.2

0.0

What users say about JIRA Service Management's value for money

Read all reviews

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.

MP

Mladen P.

It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.

VB

Vishal B.

Categories in common

Features

Total

7

58

19

features in common

7

features in common

HubSpot Service Hub's unique features

Third Party Integrations
Mobile Access
Inbox Management
Surveys & Feedback

Enghouse eKMS's unique features

Collaboration Tools
API
Content Management
Discussions / Forums

Pricing

Starting from

$45/month

Value for money

4.2

0.0

What users say about HubSpot Service Hub's value for money

Read all reviews

I also love the ability to house all of our self-serve information and FAQs in the Knowledge Base. This is the perfect way to link customers to an article that can help them quickly.

AP

Andraea P.

The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.

NB

Nicholas B.

Categories in common

Features

Total

12

73

19

features in common

12

features in common

Help Scout's unique features

Email Monitoring
Shared Inboxes
Data Import/Export
Service Level Agreement (SLA) Management

Enghouse eKMS's unique features

Content Library
Discussions / Forums
Interaction Tracking
Real Time Notifications

Pricing

Starting from

$15/month

Value for money

4.6

0.0

What users say about Help Scout's value for money

Read all reviews

Help Scout serves its purpose well. And I like the fun congratulatory messages it gives anytime a folder is cleared out.

SC

Scott C.

Its ease of use, great search with keywords in the help guide area of clients. The ticketing system is great and integrates with Infusinsoft and Trello so we can transfer information between teams.

AR

Anonymous Reviewer

Categories in common

Features

Total

12

56

19

features in common

12

features in common

Groove's unique features

Call Center Management
Negative Feedback Management
Search/Filter
Support Ticket Management

Enghouse eKMS's unique features

Content Library
Discussions / Forums
Self Service Portal
Real Time Notifications

Pricing

Starting from

$12/month

Value for money

4.4

0.0

What users say about Groove's value for money

Read all reviews

We manage a few completely different projects so its great that they are all supported under the same account.

MM

Mark M.

Groove's own customer support is also extremely friendly and responsive, and they're great at keeping you updated. I especially enjoy reading the articles from their blog.

LL

Ling Ling L.

Categories in common

Features

Total

11

58

19

features in common

11

features in common

Re:amaze's unique features

Third Party Integrations
Mobile Access
Email Templates
Reporting/Analytics

Enghouse eKMS's unique features

Discussions / Forums
Commenting/Notes
Text Editing
Content Library

Pricing

Starting from

$29/month

Value for money

4.8

0.0

What users say about Re:amaze's value for money

Read all reviews

We have significantly improved on our support time to resolution for our customers. Our staff has loved every minute with it.

RE

Ryan E.

In less than 6 months it has become a huge component to being able to service customers better. Super simple, great integrations and great customer support from the Reamaze team.

Richard K.

Categories in common

Features

Total

15

70

19

features in common

15

features in common

Inbenta's unique features

Customizable Branding
For Sales Teams/Organizations
Real-time Consumer-facing Chat
Multi-Language

Enghouse eKMS's unique features

Customizable Forms
Commenting/Notes
Content Library
Real Time Notifications

Pricing

Value for money

4.9

0.0

What users say about Inbenta's value for money

Read all reviews

Wonderful customer service, top tier support and they are responsive and provide a fantastic product.

DH

Daniel H.

They have a great training program that is included with the platform purchase and their response to questions, tickets and requests for assistance are excellent.

TT

Tina T.

Categories in common

Features

Total

5

36

19

features in common

5

features in common

Tracker's unique features

IT Asset Management
Dashboard
Project Management
Call Center Management

Enghouse eKMS's unique features

Commenting/Notes
Customizable Forms
Content Library
Decision Support

Pricing

Starting from

$45/month

Value for money

4.2

0.0

What users say about Tracker's value for money

Read all reviews

Good system, good pricing OUTSTANDING support. They are incredibly responsive to their customers needs.

RS

Ray S.

We are pleased with the performance and reliability. We recommend Phaseware for all customer service management needs.

TL

Teresa L.

Categories in common

Features

Total

8

117

19

features in common

8

features in common

NICE CXone's unique features

Inbound Call Center
Voice Mail
Customizable Templates

Enghouse eKMS Alternatives

Top 100 Alternatives & Competitors to Enghouse eKMS

Zoho Desk

Zendesk

Wix Answers

Helpshift

Yonyx

Vivantio

Supportbench

DeskPRO

UseResponse

Helprace

HelpCrunch

Akio.CX

User.com

LiveAgent

Bitrix24

Salesforce Service Cloud

Astute Agent

Issuetrak

TeamSupport

Magentrix

Answerbase

C2 ATOM

Agile CRM

HappyFox Help Desk

Freshdesk

JIRA Service Management

HubSpot Service Hub

Help Scout

Groove

Re:amaze

Inbenta

Tracker

NICE CXone