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Enghouse eKMS

Internal & external knowledge base and forum management

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Enghouse eKMS Alternatives

How do Enghouse eKMS alternatives compare?

Zoho Desk and Zendesk stand out as its top competitors based on similarity, popularity and user reviews. When comparing Enghouse eKMS to its top 100 alternatives, Freshdesk has the highest rating, with Zendesk as the runner-up, and Enghouse eKMS ranking 71st place. Zendesk has the most reviews with a total of 2,718, while Enghouse eKMS has 12. Users say Freshdesk tops the list for value for money followed by Zoho Desk, while Enghouse eKMS comes in 84th. Users also say Freshdesk and Zendesk are the easiest to use, while Enghouse eKMS takes 77th place.

What are the top 5 alternatives to Enghouse eKMS?


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Top 100 Alternatives & Competitors to Enghouse eKMS

Zoho Desk logo

Zoho Desk

4.5
(1.6K)

Cloud-based help desk platform

Features

Total

Zoho Desk logo
Enghouse eKMS logo

16

145

19

features in common

16

features in common

Zoho Desk logo

Zoho Desk's unique features

  • Text Analysis

  • Service Level Agreement (SLA) Management

  • Inbound Call Center

  • Template Management

Enghouse eKMS logo

Enghouse eKMS's unique features

  • Commenting/Notes

  • Content Library

  • Contact Management

Starting from

$14/month

Value for money

Zoho Desk logo
4.5

4.5

Enghouse eKMS logo
0.0

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

Zendesk logo

Zendesk

4.4
(2.7K)

Service-first CRM company that builds support & sales tools

Features

Total

Zendesk logo
Enghouse eKMS logo

17

178

19

features in common

17

features in common

Zendesk logo

Zendesk's unique features

  • Call Reporting

  • Proactive Chat

  • Call Monitoring

  • SSL Security

Enghouse eKMS logo

Enghouse eKMS's unique features

  • Content Library

  • Contact Management

Starting from

$19/month

Value for money

Zendesk logo
4.1

4.1

Enghouse eKMS logo
0.0

What users say about Zendesk's value for money

I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.

AR

Anonymous Reviewer

Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.

AR

Anonymous Reviewer

Wix Answers logo

Wix Answers

4.6
(22)

The only platform with all support channels in one place.

Features

Total

Wix Answers logo
Enghouse eKMS logo

15

90

19

features in common

15

features in common

Wix Answers logo

Wix Answers' unique features

  • Customer Complaint Tracking

  • Dashboard

  • Automatic Call Distribution

  • Access Controls/Permissions

Enghouse eKMS logo

Enghouse eKMS's unique features

  • Discussions / Forums

  • Communication Management

  • Content Library

  • Decision Support

Starting from

$24/month

Value for money

Wix Answers logo
4.4

4.4

Enghouse eKMS logo
0.0

What users say about Wix Answers' value for money

It's a great tool to solve issues and receive tips and help from professionals. Totally useful for beginners and professionals who need support in building their page.

AV

Antonios V.

The price is also very good. We really recommend this service to all companies that want a very good help center with great reliability.

SC

Sébastien C.

Helpshift logo

Helpshift

3.9
(27)

Digital customer service platform and ticketing system

Features

Total

Helpshift logo
Enghouse eKMS logo

10

86

19

features in common

10

features in common

Helpshift logo

Helpshift's unique features

  • Data Visualization

  • Website Visitor Tracking

  • @mentions

  • Customizable Templates

Enghouse eKMS logo

Enghouse eKMS's unique features

  • Text Editing

  • Content Management

  • Content Library

  • Communication Management

Value for money

Helpshift logo
3.8

3.8

Enghouse eKMS logo
0.0

What users say about Helpshift's value for money

We've had good customer support and their custom pricing, although more expensive than other solutions, is worth it. The ease of use and integration in-app and with push notifications is excellent.

SZ

Sue Zann T.

The service itself is of good level, especially the integration in the game is of good value. Also the different tag options make it easy to prioritize the answering of the issues.

MP

Marcel P.

Yonyx logo

Yonyx

4.8
(120)

Decision tree driven Interactive guides for customer service

Features

Total

Yonyx logo
Enghouse eKMS logo

9

35

19

features in common

9

features in common

Yonyx logo

Yonyx's unique features

  • Rules-Based Workflow

  • Customer Service Analytics

  • Call Center Management

  • Help Desk Management

Enghouse eKMS logo

Enghouse eKMS's unique features

  • Chat/Messaging

  • Customizable Forms

  • Content Library

  • Communication Management

Value for money

Yonyx logo
4.7

4.7

Enghouse eKMS logo
0.0

What users say about Yonyx's value for money

Far and away the best part is the support I've received from a customer rep. They always make themselves available to answer any and all of my questions and share their vast wealth of knowledge.

AD

Andrew D.

I like the user interface, it is super intuitive and visually appealing.

AR

Anonymous Reviewer

Vivantio logo

Vivantio

4.3
(165)

Flexible Software. Focused Service.

Features

Total

Vivantio logo
Enghouse eKMS logo

12

136

19

features in common

12

features in common

Vivantio logo

Vivantio's unique features

  • Single Sign On

  • Data Import/Export

  • Asset Lifecycle Management

  • Online Forums

Enghouse eKMS logo

Enghouse eKMS's unique features

  • Content Library

  • Discussions / Forums

  • Full Text Search

  • Decision Support

Starting from

$42/year

Value for money

Vivantio logo
4.2

4.2

Enghouse eKMS logo
0.0

What users say about Vivantio's value for money

We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.

SK

Steven K.

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.

SS

Saleem S.

Supportbench logo

Supportbench

4.6
(18)

A Modern B2B Helpdesk CRM Software.

Features

Total

Supportbench logo
Enghouse eKMS logo

19

90

19

features in common

19

features in common

Supportbench logo

Supportbench's unique features

  • Performance Metrics

  • Customer Service Analytics

  • Inventory Management

  • SSL Security

Enghouse eKMS logo

Enghouse eKMS's unique features

  • No unique features

Value for money

Supportbench logo
4.7

4.7

Enghouse eKMS logo
0.0

What users say about Supportbench's value for money

Amazing, I'd highly recommend it if you want a quick turnaround and solid immediate results.

FS

Floyd S.

It has addressed all our current help desk requirements and looks like it's capable of growing with us as we take on more staff and improve our process.

AR

Anonymous Reviewer

DeskPRO logo

DeskPRO

4.6
(35)

Customer service software you can depend on

Features

Total

DeskPRO logo
Enghouse eKMS logo

19

135

19

features in common

19

features in common

DeskPRO logo

DeskPRO's unique features

  • Rules-Based Workflow

  • Templates

  • Online Forums

  • Web Notifications

Enghouse eKMS logo

Enghouse eKMS's unique features

  • No unique features

Starting from

$29/month

Value for money

DeskPRO logo
4.5

4.5

Enghouse eKMS logo
0.0

What users say about DeskPRO's value for money

Deskpro can handle multibrand & multi-language, easy to add dynamic views with filters, overal very nice interface is fun to work with, support from the team at Deskpro is really good.

Lieven E.

The user interface is simple to use and our agents and users appreciate the levels of uptime offered by DeskPro. The support is fantastic, personalised to us and responsive.

AI

Andrew I.

UseResponse logo

UseResponse

4.7
(35)

All-in-one Customer Support and Feedback Suite

Features

Total

UseResponse logo
Enghouse eKMS logo

17

104

19

features in common

17

features in common

UseResponse logo

UseResponse's unique features

  • Customizable Questions

  • Activity Tracking

  • Brainstorming

  • Proactive Chat

Enghouse eKMS logo

Enghouse eKMS's unique features

  • Decision Support

  • Contact Management

Starting from

$149/month

Value for money

UseResponse logo
4.8

4.8

Enghouse eKMS logo
0.0

What users say about UseResponse's value for money

My experience with the tool is very good, it has allied a lot of stress around here, therefore, I just complain about the amount we paid. But the tool itself is perfect and is being of good help.

Pedro B.

It's a good mature feature set and was fairly straight-forward to setup. They customized our Wishlist as an enterprise solution and we were impressed with the results.

BS

Brian S.

Helprace logo

Helprace

4.7
(7)

All-in-one customer service solution

Features

Total

Helprace logo
Enghouse eKMS logo

14

87

19

features in common

14

features in common

Helprace logo

Helprace's unique features

  • Customer Database

  • Workflow Management

  • Survey/Poll Management

  • Internal Chat Integration

Enghouse eKMS logo

Enghouse eKMS's unique features

  • Chat/Messaging

  • Text Editing

  • Commenting/Notes

  • Content Library

HelpCrunch logo

HelpCrunch

4.8
(175)

Customer Communication tool for Support, Marketing & Sales

Features

Total

HelpCrunch logo
Enghouse eKMS logo

14

75

19

features in common

14

features in common

HelpCrunch logo

HelpCrunch's unique features

  • File Transfer

  • Real-Time Chat

  • Social Media Integration

  • Access Controls/Permissions

Enghouse eKMS logo

Enghouse eKMS's unique features

  • Content Library

  • Discussions / Forums

  • Real Time Notifications

  • Commenting/Notes

Starting from

$15/month

Value for money

HelpCrunch logo
4.8

4.8

Enghouse eKMS logo
0.0

What users say about HelpCrunch's value for money

This covers most of the things we want and are happy that there is a value-based tool like this without the bloat of other tools.

LS

Lewis S.

HelpCrunch was the clear choice for me because of their value for money services, compared to other expensive Support systems. They are continually improving and adding features which is great.

MH

Max H.

Akio.CX logo

Akio.CX

(0)

Multi-channel customer relations management platform

Features

Total

Akio.CX logo
Enghouse eKMS logo

13

112

19

features in common

13

features in common

Akio.CX logo

Akio.CX's unique features

  • Survey/Poll Management

  • Language Detection

  • Geotargeting

  • Email Templates

Enghouse eKMS logo

Enghouse eKMS's unique features

  • Self Service Portal

  • Customizable Forms

  • Real Time Notifications

  • Content Library

User.com logo

User.com

4.7
(33)

The engine of growth. An all in one solution for user data.

Features

Total

User.com logo
Enghouse eKMS logo

15

193

19

features in common

15

features in common

User.com logo

User.com's unique features

  • Workflow Management

  • Customer Database

  • Mobile Coupons

  • Contact Database

Enghouse eKMS logo

Enghouse eKMS's unique features

  • Discussions / Forums

  • Commenting/Notes

  • Content Library

  • Decision Support

Value for money

User.com logo
4.6

4.6

Enghouse eKMS logo
0.0

What users say about User.com's value for money

I really liked how fresh and inviting their design is. Their onboarding experience is very nice and set you up to start taking advantage of the platform rather quickly.

AR

Anonymous Reviewer

I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.

Izabela H.

LiveAgent logo

LiveAgent

4.7
(1K)

Great customer service starts with better help desk software

Features

Total

LiveAgent logo
Enghouse eKMS logo

15

165

19

features in common

15

features in common

LiveAgent logo

LiveAgent's unique features

  • Call Routing

  • VoIP

  • Feedback Management

  • Remote Access/Control

Enghouse eKMS logo

Enghouse eKMS's unique features

  • Interaction Tracking

  • Content Management

  • Content Library

  • Contact Management

Starting from

$15/month

Value for money

LiveAgent logo
4.7

4.7

Enghouse eKMS logo
0.0

What users say about LiveAgent's value for money

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Matthew J.

You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.

MP

Mark P.

Bitrix24 logo

Bitrix24

4.0
(495)

100% free CRM, collaboration and communication tool suite

Features

Total

Bitrix24 logo
Enghouse eKMS logo

17

365

19

features in common

17

features in common

Bitrix24 logo

Bitrix24's unique features

  • Patient Communications

  • Meeting Room Booking

  • Messaging

  • Customer Support

Enghouse eKMS logo

Enghouse eKMS's unique features

  • Content Management

  • Knowledge Base Management

Starting from

$49/month

Value for money

Bitrix24 logo
4.2

4.2

Enghouse eKMS logo
0.0

What users say about Bitrix24's value for money

Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.

ER

Eric R.

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

AD

Ajay D.

Salesforce Service Cloud logo

Salesforce Service Cloud

4.4
(531)

Customer Service & Field Service Management Solutions

Features

Total

Salesforce Service Cloud logo
Enghouse eKMS logo

8

181

19

features in common

8

features in common

Salesforce Service Cloud logo

Salesforce Service Cloud's unique features

  • Customer Database

  • License Issuance

  • Status Tracking

  • Social Media Monitoring

Enghouse eKMS logo

Enghouse eKMS's unique features

  • Content Library

  • Full Text Search

  • Cataloging/Categorization

  • Contact Management

Value for money

Salesforce Service Cloud logo
4.1

4.1

Enghouse eKMS logo
0.0

What users say about Salesforce Service Cloud's value for money

I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in.

AR

Anonymous Reviewer

I used this and best in customer support, sales product and operation. I recommend this to those have a business this will help you.

EO

Elaida O.

Astute Agent logo

Astute Agent

(0)

Cloud-based CRM software for contact center agents

Features

Total

Astute Agent logo
Enghouse eKMS logo

7

49

19

features in common

7

features in common

Astute Agent logo

Astute Agent's unique features

  • Virtual Assistant

  • Performance Metrics

  • Customer Support

  • Request Escalation

Enghouse eKMS logo

Enghouse eKMS's unique features

  • Full Text Search

  • Collaboration Tools

  • Cataloging/Categorization

  • Discussions / Forums

Issuetrak logo

Issuetrak

4.5
(157)

Report. Resolve. Relax. It starts with Issuetrak.

Features

Total

Issuetrak logo
Enghouse eKMS logo

12

108

19

features in common

12

features in common

Issuetrak logo

Issuetrak's unique features

  • Change Management

  • Survey/Poll Management

  • Asset Lifecycle Management

  • Customer Segmentation

Enghouse eKMS logo

Enghouse eKMS's unique features

  • Content Library

  • Discussions / Forums

  • Full Text Search

  • Decision Support

Starting from

$59/month

Value for money

Issuetrak logo
4.5

4.5

Enghouse eKMS logo
0.0

What users say about Issuetrak's value for money

It is really easy to use and is good for auto-assigning and helping out our smaller sized IT team with solving and making workflow easy.

Alexis T.

They are very responsive, helpful, and knowledgeable. I wish all companies had support this good.

BT

Bradd T.

TeamSupport logo

TeamSupport

4.5
(800)

B2B Customer Support Software

Features

Total

TeamSupport logo
Enghouse eKMS logo

10

101

19

features in common

10

features in common

TeamSupport logo

TeamSupport's unique features

  • Email Alerts

  • SMS Messaging

  • Access Controls/Permissions

  • Asset Lifecycle Management

Enghouse eKMS logo

Enghouse eKMS's unique features

  • Text Editing

  • Communication Management

  • Self Service Portal

  • Content Library

Starting from

$50/month

Value for money

TeamSupport logo
4.4

4.4

Enghouse eKMS logo
0.0

What users say about TeamSupport's value for money

It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.

AH

Atlee H.

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.

LA

Linda A.

Magentrix logo

Magentrix

4.7
(24)

We make portals. It's not magic. It's Magentrix.

Features

Total

Magentrix logo
Enghouse eKMS logo

12

44

19

features in common

12

features in common

Magentrix logo

Magentrix's unique features

  • Support Ticket Management

  • Data Security

  • Channel Analytics

  • Online Forums

Enghouse eKMS logo

Enghouse eKMS's unique features

  • Content Library

  • Text Editing

  • Interaction Tracking

  • Contact Management

Answerbase logo

Answerbase

4.7
(11)

Meet your customers’ and company's information needs

Features

Total

Answerbase logo
Enghouse eKMS logo

12

56

19

features in common

12

features in common

Answerbase logo

Answerbase's unique features

  • Configurable Workflow

  • Data Import/Export

  • Application Management

  • Community Management

Enghouse eKMS logo

Enghouse eKMS's unique features

  • Content Library

  • Customizable Forms

  • Interaction Tracking

  • Contact Management

C2 ATOM logo

C2 ATOM

4.2
(13)

The ultimate ITSM platform

Features

Total

C2 ATOM logo
Enghouse eKMS logo

16

124

19

features in common

16

features in common

C2 ATOM logo

C2 ATOM's unique features

  • Remote Access/Control

  • Activity Dashboard

  • Access Controls/Permissions

  • Customizable Templates

Enghouse eKMS logo

Enghouse eKMS's unique features

  • Content Library

  • Discussions / Forums

  • Decision Support

Starting from

$40/month

Value for money

C2 ATOM logo
4.2

4.2

Enghouse eKMS logo
0.0

What users say about C2 ATOM's value for money

This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build.

SL

Sandhya L.

This is the most flexible and beautifully integrated ITSM that I have ever had the chance to use, support and develop. It has all the functionnalities you can dream of and they are easy to use.

RT

Rachelle T.

Agile CRM logo

Agile CRM

4.1
(420)

Sales and marketing CRM for growing businesses

Features

Total

Agile CRM logo
Enghouse eKMS logo

12

233

19

features in common

12

features in common

Agile CRM logo

Agile CRM's unique features

  • Customer Segmentation

  • Device Targeting

  • Lead Management

  • Multiple Site Management

Enghouse eKMS logo

Enghouse eKMS's unique features

  • Full Text Search

  • Discussions / Forums

  • Chat/Messaging

  • Decision Support

Starting from

$8.99/month

Value for money

Agile CRM logo
4.1

4.1

Enghouse eKMS logo
0.0

What users say about Agile CRM's value for money

It has powerful features and many integrations. I like the freedom to customize and the many campaign nodes make campaigns and flows very powerful.

Dd

Danie d.

Agile provides a reliable database for all things from quality findings to ECO change implementations. Customized reports are a nice feature and searching is made easy.

BD

Brandon D.

HappyFox Help Desk logo

HappyFox Help Desk

4.6
(86)

Helpdesk, customer support software

Features

Total

HappyFox Help Desk logo
Enghouse eKMS logo

14

75

19

features in common

14

features in common

HappyFox Help Desk logo

HappyFox Help Desk's unique features

  • Contact Database

  • Rules-Based Workflow

  • Performance Metrics

  • Customizable Templates

Enghouse eKMS logo

Enghouse eKMS's unique features

  • Chat/Messaging

  • Customizable Forms

  • Commenting/Notes

  • Content Library

Starting from

$29/month

Value for money

HappyFox Help Desk logo
4.5

4.5

Enghouse eKMS logo
0.0

What users say about HappyFox Help Desk's value for money

It's easy to use across teams, easy to view data and easy to customize for our needs. There is also a wonderful help team that was instrumental in getting us set up and functioning as we needed.

KR

Kelsey R.

The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.

SA

Sharon A.

Freshdesk logo

Freshdesk

4.5
(2.3K)

Online helpdesk system and customer service software

Features

Total

Freshdesk logo
Enghouse eKMS logo

15

117

19

features in common

15

features in common

Freshdesk logo

Freshdesk's unique features

  • Issue Auditing

  • Conferencing

  • Survey/Poll Management

  • Scheduling

Enghouse eKMS logo

Enghouse eKMS's unique features

  • Interaction Tracking

  • Commenting/Notes

  • Content Library

  • Contact Management

Starting from

$18/month

Value for money

Freshdesk logo
4.4

4.4

Enghouse eKMS logo
0.0

What users say about Freshdesk's value for money

We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.

Sara B.

Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.

AR

Anonymous Reviewer

JIRA Service Management logo

JIRA Service Management

4.4
(278)

The only ITSM solution built on the Jira platform

Features

Total

JIRA Service Management logo
Enghouse eKMS logo

7

91

19

features in common

7

features in common

JIRA Service Management logo

JIRA Service Management's unique features

  • Multi-Language

  • Access Controls/Permissions

  • Issue Scheduling

  • Configuration Management

Enghouse eKMS logo

Enghouse eKMS's unique features

  • Interaction Tracking

  • Full Text Search

  • Cataloging/Categorization

  • Discussions / Forums

Starting from

$20/month

Value for money

JIRA Service Management logo
4.2

4.2

Enghouse eKMS logo
0.0

What users say about JIRA Service Management's value for money

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.

MP

Mladen P.

It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.

VB

Vishal B.

HubSpot Service Hub logo

HubSpot Service Hub

4.4
(120)

Cloud-based customer service solution for firms of all sizes

Features

Total

HubSpot Service Hub logo
Enghouse eKMS logo

7

58

19

features in common

7

features in common

HubSpot Service Hub logo

HubSpot Service Hub's unique features

  • Third Party Integrations

  • Mobile Access

  • Inbox Management

  • Surveys & Feedback

Enghouse eKMS logo

Enghouse eKMS's unique features

  • Collaboration Tools

  • API

  • Content Management

  • Discussions / Forums

Starting from

$45/month

Value for money

HubSpot Service Hub logo
4.2

4.2

Enghouse eKMS logo
0.0

What users say about HubSpot Service Hub's value for money

I also love the ability to house all of our self-serve information and FAQs in the Knowledge Base. This is the perfect way to link customers to an article that can help them quickly.

AP

Andraea P.

The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.

NB

Nicholas B.

Help Scout logo

Help Scout

4.7
(172)

Web-based help desk designed for better customer experience

Features

Total

Help Scout logo
Enghouse eKMS logo

12

73

19

features in common

12

features in common

Help Scout logo

Help Scout's unique features

  • Email Monitoring

  • Shared Inboxes

  • Data Import/Export

  • Service Level Agreement (SLA) Management

Enghouse eKMS logo

Enghouse eKMS's unique features

  • Content Library

  • Discussions / Forums

  • Interaction Tracking

  • Real Time Notifications

Starting from

$15/month

Value for money

Help Scout logo
4.6

4.6

Enghouse eKMS logo
0.0

What users say about Help Scout's value for money

Help Scout serves its purpose well. And I like the fun congratulatory messages it gives anytime a folder is cleared out.

SC

Scott C.

Its ease of use, great search with keywords in the help guide area of clients. The ticketing system is great and integrates with Infusinsoft and Trello so we can transfer information between teams.

AR

Anonymous Reviewer

Groove logo

Groove

4.4
(64)

Support, Simplified.

Features

Total

Groove logo
Enghouse eKMS logo

12

56

19

features in common

12

features in common

Groove logo

Groove's unique features

  • Call Center Management

  • Negative Feedback Management

  • Search/Filter

  • Support Ticket Management

Enghouse eKMS logo

Enghouse eKMS's unique features

  • Content Library

  • Discussions / Forums

  • Self Service Portal

  • Real Time Notifications

Starting from

$12/month

Value for money

Groove logo
4.4

4.4

Enghouse eKMS logo
0.0

What users say about Groove's value for money

We manage a few completely different projects so its great that they are all supported under the same account.

MM

Mark M.

Groove's own customer support is also extremely friendly and responsive, and they're great at keeping you updated. I especially enjoy reading the articles from their blog.

LL

Ling Ling L.

Re:amaze logo

Re:amaze

4.8
(51)

Support, engage, and convert customers on a single platform.

Features

Total

Re:amaze logo
Enghouse eKMS logo

11

58

19

features in common

11

features in common

Re:amaze logo

Re:amaze's unique features

  • Third Party Integrations

  • Mobile Access

  • Email Templates

  • Reporting/Analytics

Enghouse eKMS logo

Enghouse eKMS's unique features

  • Discussions / Forums

  • Commenting/Notes

  • Text Editing

  • Content Library

Starting from

$29/month

Value for money

Re:amaze logo
4.8

4.8

Enghouse eKMS logo
0.0

What users say about Re:amaze's value for money

We have significantly improved on our support time to resolution for our customers. Our staff has loved every minute with it.

RE

Ryan E.

In less than 6 months it has become a huge component to being able to service customers better. Super simple, great integrations and great customer support from the Reamaze team.

Richard K.

Inbenta logo

Inbenta

4.6
(10)

A Conversational AI Platform that Reduces Support Requests

Features

Total

Inbenta logo
Enghouse eKMS logo

15

70

19

features in common

15

features in common

Inbenta logo

Inbenta's unique features

  • Customizable Branding

  • For Sales Teams/Organizations

  • Real-time Consumer-facing Chat

  • Multi-Language

Enghouse eKMS logo

Enghouse eKMS's unique features

  • Customizable Forms

  • Commenting/Notes

  • Content Library

  • Real Time Notifications

Value for money

Inbenta logo
4.9

4.9

Enghouse eKMS logo
0.0

What users say about Inbenta's value for money

Wonderful customer service, top tier support and they are responsive and provide a fantastic product.

DH

Daniel H.

They have a great training program that is included with the platform purchase and their response to questions, tickets and requests for assistance are excellent.

TT

Tina T.

Tracker logo

Tracker

4.4
(66)

Customer Service and Support Management Software

Features

Total

Tracker logo
Enghouse eKMS logo

5

36

19

features in common

5

features in common

Tracker logo

Tracker's unique features

  • IT Asset Management

  • Dashboard

  • Project Management

  • Call Center Management

Enghouse eKMS logo

Enghouse eKMS's unique features

  • Commenting/Notes

  • Customizable Forms

  • Content Library

  • Decision Support

Starting from

$45/month

Value for money

Tracker logo
4.2

4.2

Enghouse eKMS logo
0.0

What users say about Tracker's value for money

Good system, good pricing OUTSTANDING support. They are incredibly responsive to their customers needs.

RS

Ray S.

We are pleased with the performance and reliability. We recommend Phaseware for all customer service management needs.

TL

Teresa L.

NICE CXone logo

NICE CXone

4.2
(511)

Cloud Contact Center Software

Features

Total

NICE CXone logo
Enghouse eKMS logo

8

117

19

features in common

8

features in common

NICE CXone logo

NICE CXone's unique features

  • Inbound Call Center

  • Voice Mail

  • Customizable Templates