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Enghouse eKMS vs Tender Support Comparison

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Overview

SmartSupport is a knowledge management platform that combines knowledge base, community forums, and help desk capabilities....

Tender Support is a customer support app that provides a forum for our customers to engage with your support reps, leave...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

9

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

5

4

3

2

1

6

4

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

SmartSupport is a great product at a very good price point. Everyone at Safeharbor is a joy to work with and they delivered on everything the promised.

FY

Faisal Y.

The Safeharbor support team has provided excellent service by training during conversion, helping to improve our site, and answering questions whenever necessary.

KW

Kim W.

Take your time and learn it. For this is a great program and can help you do tons of stuff once you figure it out.

JB

Jessica B.

Pros

Not enoughreviews yet

Cons

Sometimes, the product can be difficult to navigate and a little confusing.

RA

Rebecca A.

The fact that I was really unsure on how to get started.

JB

Jessica B.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review5 years ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features19
  • API
  • Cataloging/Categorization
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Management
  • Content Library
  • Content Management
  • Customizable Forms
  • Decision Support
  • Discussions / Forums
  • Full Text Search
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Prioritization
  • Real Time Notifications
  • Real-Time Chat
  • Reporting & Statistics
  • Self Service Portal
  • Support Ticket Management
  • Text Editing
  • Workflow Configuration
  • Total features8
  • API
  • Cataloging/Categorization
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Management
  • Content Library
  • Content Management
  • Customizable Forms
  • Decision Support
  • Discussions / Forums
  • Full Text Search
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Prioritization
  • Real Time Notifications
  • Real-Time Chat
  • Reporting & Statistics
  • Self Service Portal
  • Support Ticket Management
  • Text Editing
  • Workflow Configuration

Integrations

  • Total integrationsN/A
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Zapier
  • Zendesk
  • Total integrations3
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Zapier
  • Zendesk