Moxie Concierge Features

Moxie Concierge

Connect Employees, Collaborate, and Share Knowledge

3.13/5 (8 reviews)

Moxie Concierge Feature Summary

  • Collaboration
  • Micro-Blogging
  • Knowledge Base
  • Security & Administration
  • Service Chat
  • Social & Web 2.0 Tools
  • Desktop Sync

Competitor Feature Comparison

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Moxie Concierge Feature Reviews

7 reviewers had the following to say about Moxie Concierge's features:

Anonymous
(Computer Hardware company, 501-1000 employees)

Moxie Complete solution for email and chat support

2019-07-26

Pros

There is a historical search, you can search by email address, agent name, date, , etc.

Cons

Uses Java, sometimes java has issues to install or update.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Computer Hardware company, 10001+ employees)

Moxie review

2019-04-03

Pros

In moxie you can used for email and chat with clients.

Cons

I dont like when you need search any email/chat because have much steps.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Computer Hardware company, 10001+ employees)

Bad, obsolete and very old

2018-11-20

Too bad

Pros

In my company we use this application as an email portal for support mailbox and also to communicate with customers via chat. and I must emphasize that none of the options seem good to me.

Cons

Maybe in its time it was functional but now I do not consider it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Construction company, 501-1000 employees)

OK chat software

2018-03-19

Pros

- Easy to use software for chatting with customers - very uninvasive and easy to install - somewhat reliable

Cons

- cloud based, if there servers go down, you cannot get it to work - customer support is in a different country than NA

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Computer Hardware company, 1001-5000 employees)

excellent application for live chats

2019-08-31

this software helped us to provide attention to our customer rapidly and efficiently

Pros

i use moxie in my daily work to handle emails of customers and live chats you can change your status in lunch, break etc

Cons

its missing for options for customize but in general works very well

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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karen Aguilar

Moxie a good tool to attend live customers

2019-04-19

when I worked with this tool , i liked that I could get old information because this tool allow me to change the date.

Pros

Moxie give you the option of attend customers and send emails of follow up in the same tools. the audit with moxie is better than other tools. moxie allows to check information of specific date.

Cons

sometimes moxie freeze and you should close the application to solve the issue. his appearance is not the friendliest

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Athena Delmontie

Not That Easy to Use

2020-02-27

it's okay, but not great.

Pros

Some of the flyers looked professionally made

Cons

Tried to use it, just not easy to understand - not enough training on how to use it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more