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CustomerHero
5
161
4
14
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online survey creator and feedback collection
Table of Contents
Is this product right for your business?
Find out with a
CustomerHero - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
CustomerHero overview
What is CustomerHero?
Startquestion is a web-based tool for creating surveys, quizzes, and forms to collect orders or registrations, study customers, evaluate employees, and more. With tools such as question creation, display logic control, custom skin creation, advanced configuration options, results analytics, integrations, and more, Startquestion helps users to create and deploy feedback surveys and analyze results.
Starting price
Alternatives
with better value for money
Pros & Cons
Survey Creation
User Interface
Customer Support
Data Management
CustomerHero’s user interface
CustomerHero review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.6
Ease of use
4.8
Customer support
4.9
Reviews sentiment
What do users say about CustomerHero?
Reviewers feel CustomerHero offers intuitive survey creation, flexible templates, and a user-friendly interface that makes it easy for both technical and non-technical users to design and distribute surveys. They appreciate the quick setup, clear analytics, and helpful data management options, though some mention occasional difficulties with advanced logic, reporting, and cataloging surveys. They find the platform reliable for collecting feedback and generating reports in multiple formats.
Users say customer support is responsive and helpful, providing timely assistance when needed. They think pricing is generally fair but wish for more flexible plans and lower costs. Some report minor technical issues and limitations with certain features.
Select to learn more
Who uses CustomerHero?
Based on 175 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
CustomerHero's key features
Most critical features, based on insights from CustomerHero users:
All CustomerHero features
Features rating:
CustomerHero alternatives
CustomerHero
Starting from
No pricing info
Connecteam
Starting from
29
Per month
Zoho Survey
Starting from
35
Per month
Survicate
Starting from
49
Per month
CustomerHero integrations (20)
Integrations rated by users
We looked at 175 user reviews to identify which products are mentioned as CustomerHero integrations and how users feel about them.
Integration rating: 5.0 (1)
CustomerHero customer support
What do users say about CustomerHero customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of CustomerHero customer support.
A large number of users highlight the fast response times and immediate support available through chat and helpdesk.
Widely noted by reviewers, the support team is knowledgeable, helpful, and consistently resolves issues efficiently.
A significant portion of users appreciate the ease of contacting support and the personalized assistance during implementation.
Support options
Training options
To see what individual users say about CustomerHero's customer support, check out the review snippets below.
“I appreciate them for quick, competent support, which responds within hours and also for flexibility to adjust offer for my personal preferences”
Michal P.
PhD. Candidate
“The helpdesk responds quickly and always solves my problems.”
Ewa D.
Chief Specialist
CustomerHero FAQs
CustomerHero has the following typical customers:
Mid-size Business, Large Enterprises, Small Business
These products have better value for money
Q. What level of support does CustomerHero offer?
CustomerHero offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum