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TouchBistro
5
194
4
104
3
31
2
19
1
64
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-One POS & Restaurant Management System
Table of Contents
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TouchBistro - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
TouchBistro overview
Based on 412 verified user reviews
What is TouchBistro?
By industry, TouchBistro reviewers are most commonly professionals in restaurants (58%). The most frequent use case for TouchBistro cited by reviewers is restaurant POS (68% of reviewers).
What do users say about TouchBistro pricing?
Reviewers indicate TouchBistro offers reasonable pricing for small businesses and appreciate unlimited hardware and licenses. However, some users say ongoing fees, extra costs for add-ons, and high integration expenses reduce overall value for money.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Restaurant Operations
Order Management
Visually appealing navigation
Customer Support
Cancellation and Refunds
Technical Support
TouchBistro’s user interface
TouchBistro review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.4
Features
3.7
Ease of use
4.0
Customer support
3.4
Reviews sentiment
What do users say about TouchBistro?
Users say TouchBistro offers an intuitive interface, easy setup, and efficient order management, helping staff serve customers quickly and track sales effectively. They find it beneficial for streamlining restaurant operations, training new employees, and generating helpful reports, though some wish reporting and analytics were more robust and accessible remotely. Pricing is considered fair by some, but others feel monthly fees and add-ons are expensive. They appreciate the iPad-based system and flexibility for small businesses.
Reviewers indicate frequent system glitches, outages, and lag disrupt operations, especially during busy hours. They report slow, inconsistent customer support via phone and email, with long wait times and unresolved issues. Some feel promised features and support are lacking, and hardware integration can be problematic. They express frustration with limited remote access, hidden fees, and unreliable payment processing, impacting overall satisfaction.
Select to learn more
Who uses TouchBistro?
Based on 412 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
TouchBistro's key features
Most critical features, based on insights from TouchBistro users:
All TouchBistro features
Features rating:
TouchBistro alternatives
TouchBistro
Starting from
69
Per month
Rezku POS
Starting from
49
Per month
Toast POS
Starting from
69
Per month
Epos Now
Starting from
349
One-time payment
TouchBistro pricing
Value for money rating:
Starting from
69
Per month
Flat Rate
User opinions about TouchBistro price and value
Value for money rating:
To see what individual users think of TouchBistro's price and value, check out the review snippets below.
Elizabeth K.
bookkeeper
David A.
Manager
TouchBistro integrations (14)
Integrations rated by users
We looked at 412 user reviews to identify which products are mentioned as TouchBistro integrations and how users feel about them.
Integration rating: 4.6 (7)
Integration rating: 2.0 (1)
“Was not able to use as I was unable to get them to be intergrated”
Shoira C.
Owner
Integration rating: 4.0 (1)
“HungerRush - Menufy online ordering was free to use instead of paying for an additional service through TB as online ordering is not included.”
Cindy C.
owner
Integration rating: 5.0 (1)
“We are still working this integration”
Erin B.
Executive Director
Integration rating: 5.0 (1)
“The purchasing side had integrate with our accounting system and provider for ease of invoice management for our AP department.”
“Real Revenue connected to real activity”
Raymond E.
VP Operations and Maintenance
TouchBistro customer support
What do users say about TouchBistro customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of TouchBistro customer support.
A small group of reviewers highlight helpful, knowledgeable support staff who assist during setup and ongoing questions.
Frequently reported by users, support response times are very long, with urgent issues often taking hours or days to resolve.
Widely noted by reviewers, customer service is often difficult to reach and rarely resolves problems on the first contact.
A significant portion of users mention support lacks follow-up, gives scripted answers, and issues remain unresolved for months.
Support options
Training options
To see what individual users say about TouchBistro's customer support, check out the review snippets below.
“Customer service is slow and they don't have a system service statues website so when you call with an issue, you'll have to wait a long timeto talk to someone.”
Allison D.
Manager
“Constant POS crashes (almost every order), poor customer, expensive integrations and little to no customer or technical support.”
Samuel M.
General Manager
TouchBistro FAQs
TouchBistro has the following typical customers:
Small Business, Mid-size Business, Large Enterprises, Freelancers
These products have better value for money
Q. What is TouchBistro used for?
TouchBistro POS is a fast, reliable, and easy-to-use restaurant management platform. Every feature has been built to specifically address the needs of restaurateurs looking to understand and control their costs, while finding opportunities to streamline and simplify operations. TouchBistro POS is loaded with valuable restaurant-centric technology to help increase sales, deliver a great guest experience, and save restaurants time and money. Whether you’re full-service or quick-service, TouchBistro helps to increase sales, improve service, and make better business decisions. Manage tableside orders, floor plans & tables, mobile payment processing, staff & scheduling, iPad menu management, inventory management and loyalty right from the iPad. Plus, access reporting & analytics in the cloud from anywhere, at anytime.
Q. Does TouchBistro support mobile devices?
TouchBistro supports the following devices:
iPad
Q. What level of support does TouchBistro offer?
TouchBistro offers the following support options:
24/7 (Live rep), Knowledge Base, Chat, FAQs/Forum, Email/Help Desk, Phone Support
