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Unily vs EZLynx Comparison

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Overview

Unily is the employee experience platform at the heart of your digital workplace that powers better work for everyone.

EXLynx is a cloud-based solution that helps insurance agencies streamline processes related to online quoting, lead management,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

4995

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

0.01

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

5

4

3

2

1

14

6

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

3.7

5

4

3

2

1

19

16

10

2

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
69%
would recommend this app

Pros

Great experience so far with Unily - CSM is responsive and always willing to help out, the service now desk is also very useful.
Working with Unily has been fantastic; our CSM is brilliant, always available to help with anything and responds quickly with solutions.
The Adecco Group is now leveraging of an amazing and powerful communication and collaborative tool in addition to a skilled and committed team.

Pros

It’s better to call tech support with EZLynx than sending in a ticket through their automated reporting. This is a great tool that we are able to use to highly improve efficiency.
Supports most carriers and best integration with them. Good intergration with HawkSoft and other agency management systems.
I am able to keep track of x dates, renewals and client documents better than with the other CRM I was using, and having the ability to download from carriers is great.

Cons

The CMS has a small problem in addition is extremely defective the synchronization of SharePoint/Unily software is painful.
Over the past 8 weeks we have submitted over a dozen "support tickets" because of the simple technical issues that keep popping up. We are extremely disappointed.
The software has had many glitches over the year, causing many wasted hours for employees of Mowi to recognise and fix.

Cons

Terrible reporting features, not able to run birthdays with everything else. Bad customer support/on boarding and training.
The service dept's stock answer is "it's the carriers fault, or that's the way the carrier wants it. I talked to 2 rep's and they were very upset that it's not working or rating correctly.
The support is not always timely when you need assistance on an error or updating data, you sometimes need to leave a message and wait for a call back.
  • Vendor responds to reviews
  • Last review6 months ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features98
  • @mentions
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Application Management
  • Approval Process Control
  • Audit Trail
  • Automated Quoting
  • Billing & Invoicing
  • Blogs
  • Brainstorming
  • Broker / Agent Portal
  • CRM
  • Calendar Management
  • Campaign Management
  • Carrier Upload
  • Certification & Licensing
  • Chat/Messaging
  • Claims Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Commercial Lines
  • Commission Management
  • Communication Management
  • Comparative Insurance Rating
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Customer Portal
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Digital Signage
  • Digital Signature
  • Discussions / Forums
  • Document Automation
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Email Distribution
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Employee Communities
  • Employee Database
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Self Service
  • Engagement Tracking
  • Event Management
  • File Management
  • For Casualty Insurance
  • For Homeowners Insurance
  • For Personal Insurance
  • Forms Management
  • Full Text Search
  • Gamification
  • Ideation / Crowdsourcing
  • Image Editing
  • Insurance Policy Management
  • Insurance Rating
  • Knowledge Base Management
  • Lead Capture
  • Lead Management
  • Lifecycle Management
  • MGA Administration
  • Meeting Management
  • Metadata Management
  • Mobile Access
  • Mobile Alerts
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Multi-State
  • Multiple Line Rating
  • Newsletter Management
  • Office Directory
  • Online Forums
  • Performance Metrics
  • Personalization
  • Policy Management
  • Private Network
  • Productivity Analysis
  • Project Management
  • Push Notifications
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Retention Management
  • Role-Based Permissions
  • SEO Management
  • SMS Marketing Managment
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Single Data Entry
  • Single Sign On
  • Social Advertising
  • Social Media Integration
  • Social Promotion
  • Summary Reports
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Task Planning
  • Text Editing
  • Third Party Integrations
  • Training Management
  • User Profiles
  • Version Control
  • Video Management
  • Video Streaming
  • Video Support
  • Visual Analytics
  • Website Analytics
  • Widgets
  • Wiki
  • XML / RSS
  • Total features66
  • @mentions
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Application Management
  • Approval Process Control
  • Audit Trail
  • Automated Quoting
  • Billing & Invoicing
  • Blogs
  • Brainstorming
  • Broker / Agent Portal
  • CRM
  • Calendar Management
  • Campaign Management
  • Carrier Upload
  • Certification & Licensing
  • Chat/Messaging
  • Claims Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Commercial Lines
  • Commission Management
  • Communication Management
  • Comparative Insurance Rating
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Customer Portal
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Digital Signage
  • Digital Signature
  • Discussions / Forums
  • Document Automation
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Email Distribution
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Employee Communities
  • Employee Database
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Self Service
  • Engagement Tracking
  • Event Management
  • File Management
  • For Casualty Insurance
  • For Homeowners Insurance
  • For Personal Insurance
  • Forms Management
  • Full Text Search
  • Gamification
  • Ideation / Crowdsourcing
  • Image Editing
  • Insurance Policy Management
  • Insurance Rating
  • Knowledge Base Management
  • Lead Capture
  • Lead Management
  • Lifecycle Management
  • MGA Administration
  • Meeting Management
  • Metadata Management
  • Mobile Access
  • Mobile Alerts
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Multi-State
  • Multiple Line Rating
  • Newsletter Management
  • Office Directory
  • Online Forums
  • Performance Metrics
  • Personalization
  • Policy Management
  • Private Network
  • Productivity Analysis
  • Project Management
  • Push Notifications
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Retention Management
  • Role-Based Permissions
  • SEO Management
  • SMS Marketing Managment
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Single Data Entry
  • Single Sign On
  • Social Advertising
  • Social Media Integration
  • Social Promotion
  • Summary Reports
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Task Planning
  • Text Editing
  • Third Party Integrations
  • Training Management
  • User Profiles
  • Version Control
  • Video Management
  • Video Streaming
  • Video Support
  • Visual Analytics
  • Website Analytics
  • Widgets
  • Wiki
  • XML / RSS

Integrations

  • Total integrations21
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations3
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk