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Unily vs Tookan Comparison

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Overview

Unily is the employee experience platform at the heart of your digital workplace that powers better work for everyone.

Tookan is a delivery management platform that helps businesses streamline dispatch operations and facilitate communication...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

4995

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

5

4

3

2

1

14

6

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

4.4

5

4

3

2

1

41

14

2

0

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

Pros

Great experience so far with Unily - CSM is responsive and always willing to help out, the service now desk is also very useful.
Working with Unily has been fantastic; our CSM is brilliant, always available to help with anything and responds quickly with solutions.
The Adecco Group is now leveraging of an amazing and powerful communication and collaborative tool in addition to a skilled and committed team.

Pros

Plus, the customer service is outstanding. Always ready to help resolve issues or answer questions.
We also wanted feature-rich product out of the box that can be customized. Tookan satisfied all of our requirements and the team is amazing.
The software is super easy to use on the administrative/dispatch and driver interfaces. I also like the notifications that can be sent to customers keeping them abreast of the location of our drivers.

Cons

The CMS has a small problem in addition is extremely defective the synchronization of SharePoint/Unily software is painful.
Over the past 8 weeks we have submitted over a dozen "support tickets" because of the simple technical issues that keep popping up. We are extremely disappointed.
The software has had many glitches over the year, causing many wasted hours for employees of Mowi to recognise and fix.

Cons

Waaay too much down time. The app's down at least every week, which prevents my customers from making bookings = lost revenue.
The app drained my team's battery so much that their phones died before they could really use it. The desktop version looks nice but the functionality was glitchy.
Can be difficult for the designers to understand customisation within a specific region.
  • Vendor responds to reviews
  • Last review6 months ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features98
  • @mentions
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Application Management
  • Approval Process Control
  • Audit Trail
  • Availability Management
  • Barcode / Ticket Scanning
  • Blogs
  • Brainstorming
  • Calendar Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Customer Database
  • Customer Experience Management
  • Customer Portal
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Data Synchronization
  • Delivery Tracking
  • Digital Signature
  • Discussions / Forums
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Driver ETA
  • Driver Management
  • Email Alerts
  • Email Distribution
  • Email Invitations & Reminders
  • Email Templates
  • Email Tracking
  • Employee Communities
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Self Service
  • Engagement Tracking
  • Event Management
  • Feedback Management
  • File Management
  • For Courier Services
  • For Freight
  • For Restaurants
  • Forms Management
  • Full Text Search
  • GPS
  • Gamification
  • Ideation / Crowdsourcing
  • Image Editing
  • Inspection Management
  • Issue Management
  • Knowledge Base Management
  • Live Driver Tracking
  • Location Tracking
  • Meeting Management
  • Metadata Management
  • Mobile Access
  • Mobile Alerts
  • Mobile Signature Capture
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Newsletter Management
  • Office Directory
  • Online Forums
  • Order Management
  • Order Processing
  • Order Tracking
  • Performance Management
  • Performance Metrics
  • Personalization
  • Policy Management
  • Private Network
  • Project Management
  • Proof of Delivery
  • Purchasing & Receiving
  • Push Notifications
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Recurring Tasks
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Allocation & Planning
  • Role-Based Permissions
  • Routing
  • SEO Management
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Social Promotion
  • Summary Reports
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Text Editing
  • Third Party Integrations
  • Training Management
  • User Profiles
  • Version Control
  • Video Management
  • Video Streaming
  • Video Support
  • Visual Analytics
  • Website Analytics
  • Widgets
  • Wiki
  • Work Order Management
  • XML / RSS
  • Total features51
  • @mentions
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Application Management
  • Approval Process Control
  • Audit Trail
  • Availability Management
  • Barcode / Ticket Scanning
  • Blogs
  • Brainstorming
  • Calendar Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Customer Database
  • Customer Experience Management
  • Customer Portal
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Data Synchronization
  • Delivery Tracking
  • Digital Signature
  • Discussions / Forums
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Driver ETA
  • Driver Management
  • Email Alerts
  • Email Distribution
  • Email Invitations & Reminders
  • Email Templates
  • Email Tracking
  • Employee Communities
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Self Service
  • Engagement Tracking
  • Event Management
  • Feedback Management
  • File Management
  • For Courier Services
  • For Freight
  • For Restaurants
  • Forms Management
  • Full Text Search
  • GPS
  • Gamification
  • Ideation / Crowdsourcing
  • Image Editing
  • Inspection Management
  • Issue Management
  • Knowledge Base Management
  • Live Driver Tracking
  • Location Tracking
  • Meeting Management
  • Metadata Management
  • Mobile Access
  • Mobile Alerts
  • Mobile Signature Capture
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Newsletter Management
  • Office Directory
  • Online Forums
  • Order Management
  • Order Processing
  • Order Tracking
  • Performance Management
  • Performance Metrics
  • Personalization
  • Policy Management
  • Private Network
  • Project Management
  • Proof of Delivery
  • Purchasing & Receiving
  • Push Notifications
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Recurring Tasks
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Allocation & Planning
  • Role-Based Permissions
  • Routing
  • SEO Management
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Social Promotion
  • Summary Reports
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Text Editing
  • Third Party Integrations
  • Training Management
  • User Profiles
  • Version Control
  • Video Management
  • Video Streaming
  • Video Support
  • Visual Analytics
  • Website Analytics
  • Widgets
  • Wiki
  • Work Order Management
  • XML / RSS

Integrations

  • Total integrations21
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations10
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk