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Universal Knowledge

Multi-solution knowledge management product

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Universal Knowledge Pricing, Features, Reviews and Alternatives

Universal Knowledge product overview

Price starts from

£

10

/momonth
Per User

What is Universal Knowledge?

Universal Knowledge by Knowledge Powered Solutions is a knowledge management system which provides solutions for contact centers, help desks, internal knowledge management, and web self-service portals. The software can be integrated with a range of ITSM (IT Service Management), help desk, and CRM systems, websites & self-service portals, and social media channels.

Key benefits of using Universal Knowledge

  • Existing knowledge assets can be indexed and listed automatically, with multiple knowledge sources searched, patterns and concepts determined from within document sets, and keywords automatically extracted.

  • The built-in natural language search and self-learning capabilities allow users to search content by asking questions using natural phrases rather than keywords, with the system continually adding the phrasing used in searches into the index.

  • For important campaign information, new policies, or critical updates, users can employ the ‘Required Reading’ feature to track which customer service staff and help desk agents have received and read notices.

  • An automatically-generated list of the most used documents creates a dynamic ‘Frequently Offered Solutions’ section accessible by agents and available on the self-service portal, ensuring that the selection reflects the documents which are most commonly accessed without requiring manual maintenance.

  • User behavior, including search histories, knowledge contributions, and search success rates, can be tracked and used to identify training needs and recognize the contribution of authors of the most widely used documents.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Phone Support
    Knowledge Base

    Universal Knowledge pricing information

    Value for money

    4.6

    /5

    11

    Price starts from

    £

    10

    /momonth
    Per User

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Confluence
    Value for money
    #1
    Bitrix24
    Value for money
    #2
    livepro
    Value for money
    #3
    Universal Knowledge
    Value for money
    #4

    Universal Knowledge features

    Functionality

    4.4

    /5

    11
    Total Features42 2 categories

    Most valued features by users

    Collaboration Tools
    Access Controls/Permissions
    Document Management
    Alerts/Notifications
    Third Party Integrations
    API
    Document Storage
    Content Management

    Functionality contenders

    Confluence
    Functionality
    #1
    Bitrix24
    Functionality
    #2
    livepro
    Functionality
    #3
    Universal Knowledge
    Functionality
    #4

    Universal Knowledge users reviews

    Overall rating

    4.6

    /5

    11

    Positive reviews

    100%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.29/10
    Rating distribution

    5

    4

    3

    2

    1

    6

    5

    0

    0

    0

    Pros
    This product is super easy to use, all of the employees who are using this product love the user-friendliness.

    KL

    Kenton L.

    The KPS System is a great tool and resource to house all scheduling knowledge management guides that provides ease of access and enhancements to improve overall team performance and quality.

    AR

    Ashlee R.

    The KPS team is amazing to work with and provided excellent support to our team.

    AR

    Ashlee R.

    Cons
    The UI is not terribly intuitive, which can be problematic. We're not always satisfied with the import functionality.

    AR

    Anonymous Reviewer

    Our environment is fast-paced and ever-changing. I doubt whether we could keep up with these and provide the levels of services that our customers demand without having KPS KMS in place.

    MB

    Martin B.

    With a new generation of South Africans coming into the business market it becomes more and more difficult to mentor everyone in the same way.

    Salie G.

    Overall rating contenders

    Confluence
    Overall rating
    #1
    Universal Knowledge
    Overall rating
    #2
    livepro
    Overall rating
    #3
    Bitrix24
    Overall rating
    #4
    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Knowledge Management in Developing Countries

    Reviewed 3 years ago

    With a new generation of South Africans coming into the business market it becomes more and more difficult to mentor everyone in the same way. The pressure that internships and learner-ships place on Snr resources is huge, but with KPS KM important knowledge can now be shared and distributed through the organisation as well as over the years.

    Pros

    Ease of harvesting knowledge from other systems. The AI like function of linking search phrases to topics. Taxonomy setup and linking of user rights. Management of content and the regular updating of it.

    Cons

    Collaboration between individuals could be more Graphic, but it works well.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Critical software for our use in our contact centre

    Reviewed 2 years ago

    The significant positive effects on increased First Contact Resolution and Customer Satisfaction, decreased Complaints and AHT, better staff engagement (internally and with customers and their customers), better bottom line Financials, and overall ease and accuracy of implementation of changing information and processes. Our environment is fast-paced and ever-changing. I doubt whether we could keep up with these and provide the levels of services that our customers demand without having KPS KMS in place.

    Pros

    As a outsource contact centre, servicing multiple corporate and government accounts, an extremely good knowledge management software product is critical to the on-going successful delivery of all services. The KPS KMS fulfills that requirement in every regard. It provides significant bang for sensible bucks. It is relatively easy to setup, use, administer and maintain. Our contact centre agents and our customers love it, as do those who contact us. Major positive effects on AHT, First Contact Resolution, Financials, and Complaints etc

    Cons

    There is very very little to not like about this software - to the point that we as an organisation and sgnificant heavy users of it cannot think of any that easily comes to mind

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Strong functionality, great support

    Reviewed 3 years ago

    We've got a strong tool for our customer service team to use as a knowledge resource. The learning curve is a bit steep, but worth it.

    Pros

    I love the support we receive, and the robust functionality. KPS is very open to changes, and are positioned to be adaptive to customer needs.

    Cons

    The UI is not terribly intuitive, which can be problematic. We're not always satisfied with the import functionality. None of these are drastic issues, though.

    Vendor response

    Thank you, we appreciate you taking the time to complete this review of KPS Universal Knowledge. We are grateful for your comments about the depth of functionality and great customer support and we do understand your comments about the UI and the development team is currently working on improvements. The next release of Universal Knowledge will provide an easy to use intuitive UI that can be configured by end users. Thank you.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Greatly satisfied implementation and usage of Knowledge Powered Solution

    Reviewed 6 years ago

    The implementation team came on site to provide hands-on server install and customization. During this multi day visit, their team created customized scripting to extract book titles and detailed information to feed the Knowledge Management System. The results are: time saved, the availability of data for the Customer Service Representative (CSR) to speak with agility and on demand knowledge for a...

    Pros

    No pros were added to this review

    Cons

    No cons were added to this review

    Vendor response

    It is an absolute pleasure working with ODBM, we strive to achieve a personalised support approach with each of our clients and are delighted to be recognised for this approach.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    KPS Review

    Reviewed 9 months ago

    The knowledge management software gave our team the edge in streamlining our scheduling processes and provided all resources that our teams needed to ensure our patients were scheduled and taken care of in a timely manner. The KPS team is amazing to work with and provided excellent support to our team.

    Pros

    The KPS System is a great tool and resource to house all scheduling knowledge management guides that provides ease of access and enhancements to improve overall team performance and quality.

    Cons

    In the beginning stages of implementations we did find that there were some difficulties customizing the software to meet our needs, this was immediately resolved and future enhancements improved our overall experience. The KPS development team is always exploring innovative ways to enhance the technology.

    Universal Knowledge FAQs and common questions

    Universal Knowledge has the following pricing plans:
    Starting from: £10.00/month
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Universal Knowledge has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Universal Knowledge supports the following languages:
    Swedish, Spanish, English, Norwegian (Bokmal), German, Danish, Dutch, Portuguese, French, Italian


    Yes, Universal Knowledge has an API available for use.


    Universal Knowledge integrates with the following applications:
    SharePoint, Dropbox Business, Google Docs, Microsoft 365


    Universal Knowledge offers the following support options:
    Email/Help Desk, Phone Support, Knowledge Base

    Related categories