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Universal Knowledge Pricing, Features, Reviews and Alternatives
Universal Knowledge FAQs
Q. Who are the typical users of Universal Knowledge?
Q. What languages does Universal Knowledge support?
Q. What other apps does Universal Knowledge integrate with?
Universal Knowledge product overview
What is Universal Knowledge?
Universal Knowledge by Knowledge Powered Solutions is a knowledge management system which provides solutions for contact centers, help desks, internal knowledge management, and web self-service portals. The software can be integrated with a range of ITSM (IT Service Management), help desk, and CRM systems, websites & self-service portals, and social media channels.
Key benefits of using Universal Knowledge
Typical customers
Platforms supported
Support options
Training options
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Starting from
10
/user
Per month
Starting from
No pricing info
Universal Knowledge pricing information
Value for money
4.6
/5
12
Starting from
10
/user
Per month
Pricing options
Value for money contenders
Universal Knowledge features
Functionality
4.4
/5
12
Total features
58
2 categories
Most valued features by users
Functionality contenders
Universal Knowledge users reviews
Overall Rating
4.6
/5
12
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.38/10
7
5
0
0
0
Salie G.
Overall rating contenders
Salie G.
Computer Software, 11-50 employees
Used weekly for 6-12 months
Review source
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With a new generation of South Africans coming into the business market it becomes more and more difficult to mentor everyone in the same way. The pressure that internships and learner-ships place on Snr resources is huge, but with KPS KM important knowledge can now be shared and distributed through the organisation as well as over the years.
Ease of harvesting knowledge from other systems. The AI like function of linking search phrases to topics. Taxonomy setup and linking of user rights. Management of content and the regular updating of it.
Collaboration between individuals could be more Graphic, but it works well.
Martin B.
Telecommunications, 51-200 employees
Used daily for 2+ years
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The significant positive effects on increased First Contact Resolution and Customer Satisfaction, decreased Complaints and AHT, better staff engagement (internally and with customers and their customers), better bottom line Financials, and overall ease and accuracy of implementation of changing information and processes. Our environment is fast-paced and ever-changing. I doubt whether we could keep up with these and provide the levels of services that our customers demand without having KPS KMS in place.
As a outsource contact centre, servicing multiple corporate and government accounts, an extremely good knowledge management software product is critical to the on-going successful delivery of all services. The KPS KMS fulfills that requirement in every regard. It provides significant bang for sensible bucks. It is relatively easy to setup, use, administer and maintain. Our contact centre agents and our customers love it, as do those who contact us. Major positive effects on AHT, First Contact Resolution, Financials, and Complaints etc
There is very very little to not like about this software - to the point that we as an organisation and sgnificant heavy users of it cannot think of any that easily comes to mind
Verified reviewer
Hospital & Health Care, 201-500 employees
Used daily for 2+ years
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We've got a strong tool for our customer service team to use as a knowledge resource. The learning curve is a bit steep, but worth it.
I love the support we receive, and the robust functionality. KPS is very open to changes, and are positioned to be adaptive to customer needs.
The UI is not terribly intuitive, which can be problematic. We're not always satisfied with the import functionality. None of these are drastic issues, though.
Thank you, we appreciate you taking the time to complete this review of KPS Universal Knowledge. We are grateful for your comments about the depth of functionality and great customer support and we do understand your comments about the UI and the development team is currently working on improvements. The next release of Universal Knowledge will provide an easy to use intuitive UI that can be configured by end users. Thank you.
Vicki A.
Review source
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The implementation team came on site to provide hands-on server install and customization. During this multi day visit, their team created customized scripting to extract book titles and detailed information to feed the Knowledge Management System. The results are: time saved, the availability of data for the Customer Service Representative (CSR) to speak with agility and on demand knowledge for a...
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No cons were added to this review
It is an absolute pleasure working with ODBM, we strive to achieve a personalised support approach with each of our clients and are delighted to be recognised for this approach.
Ashlee R.
Hospital & Health Care, 10,001+ employees
Used daily for 2+ years
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The knowledge management software gave our team the edge in streamlining our scheduling processes and provided all resources that our teams needed to ensure our patients were scheduled and taken care of in a timely manner. The KPS team is amazing to work with and provided excellent support to our team.
The KPS System is a great tool and resource to house all scheduling knowledge management guides that provides ease of access and enhancements to improve overall team performance and quality.
In the beginning stages of implementations we did find that there were some difficulties customizing the software to meet our needs, this was immediately resolved and future enhancements improved our overall experience. The KPS development team is always exploring innovative ways to enhance the technology.
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