Universal Knowledge Features List

Universal Knowledge Reviews

Universal Knowledge

Multi-solution knowledge management product

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Universal Knowledge Feature Summary

  • Natural language search
  • Self-learning
  • Multi-lingual index & search
  • User-defined content expiry & revalidation schedules
  • Simple content editor
  • Configurable taxonomy structure
  • Dynamic document repositories
  • Review & approval workflows
  • Full audit trails
  • Document versions
  • Customer feedback capture
  • Customizable templates
  • Style sheets
  • Knowledge capture
  • Notifications portal
  • Custom reporting
  • Report dashboards
  • Automatic index process
  • Keyword extraction
  • Image & video embedding
  • Dynamic FAQs
  • ‘Required Reading’
  • Self-service portal
  • Guided problem solving

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