UserVoice Comparison

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Overview

UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback.
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical Customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
Starting from
Starting from
Starting from
Starting from
Starting from
/No info available/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
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User reviews

4.2

(50)

54321
28
12
7
1
2
  • Value for money
  • Features
  • Ease of use
  • Customer support
86%
would recommend this app to a colleague

Pros

Ticketing system that is easy to setup. Vendor is great at providing interesting...Read More
UserVoice has made my job easier and reporting much smoother. Very happy with th...Read More
If you have a need for software like this because you have a big enough company,...Read More

Cons

After all, this product is all about getting feedback on your product. If you ha...Read More
We were disappointed with the Salesforce integration because it doesn't include ...Read More
The lack of the feature where a user can select his or her language, and automat...Read More
  • Vendor responds to reviews
  • Last review6 months ago

Key features

  • Total features27
  • API
  • Activity Dashboard
  • Activity Tracking
  • Categorization
  • Client Portal
  • Collaboration Tools
  • Custom Fields
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Categories
  • Data Import/Export
  • Data Visualization
  • Engagement Analytics
  • Feedback Collection
  • Mobile Integration
  • Multi-Channel Management
  • Prioritizing
  • Real Time Analytics
  • Self Service Portal
  • Survey Management
  • Surveys & Feedback
  • Visual Analytics
  • Voting
  • Widgets

Integrations

  • Total integrations54
  • Bitium
  • Box
  • Dropbox
  • G Suite
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • JIRA Software
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Office 365
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
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