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UserVoice Comparison

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Overview

UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
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No info available
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  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

(64)

5

4

3

2

1

35

18

8

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

Pros

But, if you have only English speaking customers, for example...then I wholeheartedly recommend UserVoice. It's an amazing system for the right Support Use Case.
UserVoice does everything it needs to, with a fantastic user experience on top.
Ticketing system that is easy to setup. Vendor is great at providing interesting insights into support industry.

Cons

After all, this product is all about getting feedback on your product. If you have a poor "reporting" software, it'll reflect poorly on your product.
We were constantly struggling to get it to work properly in the beginning. I thought the set up was horribly confusing and time consuming.
They focus on improving these two things and avoid over-complicating the system with extras that would add burden to the user be it on my end or the customer service side.
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features27
  • API
  • Activity Dashboard
  • Activity Tracking
  • Categorization
  • Client Portal
  • Collaboration Tools
  • Custom Fields
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Categories
  • Data Import/Export
  • Data Visualization
  • Engagement Analytics
  • Feedback Collection
  • Mobile Integration
  • Multi-Channel Management
  • Prioritizing
  • Real Time Analytics
  • Self Service Portal
  • Survey Management
  • Surveys & Feedback
  • Visual Analytics
  • Voting
  • Widgets

Integrations

  • Total integrations51
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

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