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UserVoice vs Confluence Comparison
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Good recommendations?
Overview
UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback.
Confluence is a shared workspace to create and manage all your work. From product roadmaps to creative briefs, help your...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
4.89
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Evan H.
Pros
Irfan A.
Senior Software Engineer
Diego V.
Datacenter Manager
Cons
Cons
Modesta M.
Assistant Teacher
Key features
- Total features38
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Alerts/Notifications
- Archiving & Retention
- Assignment Management
- Audio File Management
- Audit Trail
- Brainstorming
- Calendar Management
- Catalog Management
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Content Management
- Content Publishing Options
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Discussions/Forums
- Document Capture
- Document Classification
- Document Generation
- Document Management
- Document Review
- Document Storage
- Documentation Management
- Drag & Drop
- Due Date Tracking
- Email Management
- Engagement Tracking
- Feedback Management
- File Management
- File Sharing
- For the IT sector
- Full Text Search
- Gamification
- Gantt/Timeline View
- Goal Management
- Goal Setting/Tracking
- Idea Management
- Idea Ranking
- Ideation
- Information Governance
- Innovation Management
- Knowledge Base Management
- Knowledge Management
- Marketing Calendar
- Meeting Management
- Milestone Tracking
- Mind Maps
- Mobile Access
- Multi-Channel Data Collection
- Multiple Projects
- Negative Feedback Management
- Planning Tools
- Polls/Voting
- Portfolio Management
- Prioritization
- Process/Workflow Automation
- Product Data Management
- Product Lifecycle Management
- Product Roadmapping
- Productivity Tools
- Progress Tracking
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Tracking
- Real Time Editing
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Release Planning
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requirements Management
- Resource Management
- Rich Text Editor
- Risk Management
- Role-Based Permissions
- Search/Filter
- Self Service Portal
- Single Sign On
- Stakeholder Defined Attributes
- Status Tracking
- Strategic Planning
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Template Management
- Text Editing
- Third-Party Integrations
- Time & Expense Tracking
- Traceability
- Transcripts/Chat History
- Unified Directory
- Version Control
- Visual Analytics
- Visualization
- Widgets
- Workflow Management
- Total features99
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Alerts/Notifications
- Archiving & Retention
- Assignment Management
- Audio File Management
- Audit Trail
- Brainstorming
- Calendar Management
- Catalog Management
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Content Management
- Content Publishing Options
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Discussions/Forums
- Document Capture
- Document Classification
- Document Generation
- Document Management
- Document Review
- Document Storage
- Documentation Management
- Drag & Drop
- Due Date Tracking
- Email Management
- Engagement Tracking
- Feedback Management
- File Management
- File Sharing
- For the IT sector
- Full Text Search
- Gamification
- Gantt/Timeline View
- Goal Management
- Goal Setting/Tracking
- Idea Management
- Idea Ranking
- Ideation
- Information Governance
- Innovation Management
- Knowledge Base Management
- Knowledge Management
- Marketing Calendar
- Meeting Management
- Milestone Tracking
- Mind Maps
- Mobile Access
- Multi-Channel Data Collection
- Multiple Projects
- Negative Feedback Management
- Planning Tools
- Polls/Voting
- Portfolio Management
- Prioritization
- Process/Workflow Automation
- Product Data Management
- Product Lifecycle Management
- Product Roadmapping
- Productivity Tools
- Progress Tracking
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Tracking
- Real Time Editing
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Release Planning
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requirements Management
- Resource Management
- Rich Text Editor
- Risk Management
- Role-Based Permissions
- Search/Filter
- Self Service Portal
- Single Sign On
- Stakeholder Defined Attributes
- Status Tracking
- Strategic Planning
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Template Management
- Text Editing
- Third-Party Integrations
- Time & Expense Tracking
- Traceability
- Transcripts/Chat History
- Unified Directory
- Version Control
- Visual Analytics
- Visualization
- Widgets
- Workflow Management
Integrations
- Total integrations55
- Asana
- Box
- Dropbox Business
- GitHub
- Gmail
- Google Calendar
- Google Drive
- Google Workspace
- Jira
- Microsoft 365
- Microsoft Excel
- Microsoft Outlook
- Microsoft SharePoint
- Microsoft Teams
- Okta
- OneDrive
- Salesforce Sales Cloud
- Slack
- Trello
- Zapier
- Total integrations198
- Asana
- Box
- Dropbox Business
- GitHub
- Gmail
- Google Calendar
- Google Drive
- Google Workspace
- Jira
- Microsoft 365
- Microsoft Excel
- Microsoft Outlook
- Microsoft SharePoint
- Microsoft Teams
- Okta
- OneDrive
- Salesforce Sales Cloud
- Slack
- Trello
- Zapier
Alternatives
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User reviews that mention these apps
Samantha U.
Information Technology and Services, 51-200 employees
Used weekly for 6-12 months
Review source
Share this review:
As a customer advocate, this is the best way for me to capture feedback and suggestions. Customers feel comfortable knowing we've dedicated an entire portion of our website to their feedback.
UserVoice is a great platform for capturing customer feedback and suggestions. We're able to qualify and quantify customer responses, making it easier for us to determine priorities for product development. It easily integrates into our daily software like JIRA/Confluence and Slack.
It would be nice to be able to customize the front-end that users see, as the current set up does not match the rest of our website exactly.
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