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UserVoice vs Groove Comparison

Overview

UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback.

Groove enables teams small or large to stay on the same page and provide there customers with the personalized experience...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$12.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

(64)

5

4

3

2

1

35

18

8

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

4.5

(61)

5

4

3

2

1

36

20

3

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

But, if you have only English speaking customers, for example...then I wholeheartedly recommend UserVoice. It's an amazing system for the right Support Use Case.
UserVoice does everything it needs to, with a fantastic user experience on top.
Ticketing system that is easy to setup. Vendor is great at providing interesting insights into support industry.

Pros

Especially after Groove published their new, intuitive dashboard, Groove is the most simple and beautiful solution, while also affordable especially for small to medium teams.
What I like most about Groove is the ability to integrate so many things into it. For instance, when a customer reaches out to us I am able to see all of their account information right in groove.
Great blog and support from Groove. Ve learned a lot about providing great customer service to my clients.

Cons

After all, this product is all about getting feedback on your product. If you have a poor "reporting" software, it'll reflect poorly on your product.
We were constantly struggling to get it to work properly in the beginning. I thought the set up was horribly confusing and time consuming.
They focus on improving these two things and avoid over-complicating the system with extras that would add burden to the user be it on my end or the customer service side.

Cons

Conversations would be forgotten, lost, or delayed. Now, I can power through emails with significantly less frustration and time, which has allowed me to focus my time and attention on other projects.
Agent collision happens regularly and there is no "play" button to automatically go from ticket to ticket. There isn't an easy way to prioritize customers by spend.
I can see the list of Labels we've created by going to Settings > Ticketing > Labels, but I have no way to view the tickets that have been assigned those Labels.
  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review8 days ago

Key features

  • Total features27
  • API
  • Activity Dashboard
  • Activity Tracking
  • Auto-Responders
  • Automatic Lead Distribution
  • Benchmarking
  • CRM Integration
  • Call Recording
  • Call Tracking
  • Categorization
  • Chat
  • Client Portal
  • Collaboration Tools
  • Configurable Workflow
  • Contact History
  • Contact Management
  • Custom Fields
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Categories
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Drag & Drop Interface
  • Engagement Analytics
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Instant Messaging
  • Labeling
  • Lead Assignment
  • Mobile Integration
  • Multi-Channel Management
  • Multi-Language
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Project Notes
  • Project Time Tracking
  • Real Time Analytics
  • Reporting & Statistics
  • Request Assignment
  • Role-Based Permissions
  • Rules-Based Workflow
  • Search Functionality
  • Self Service Portal
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Timer
  • Visual Analytics
  • Voting
  • WYSIWYG Editor
  • Widgets
  • Workflow Management
  • Total features42
  • API
  • Activity Dashboard
  • Activity Tracking
  • Auto-Responders
  • Automatic Lead Distribution
  • Benchmarking
  • CRM Integration
  • Call Recording
  • Call Tracking
  • Categorization
  • Chat
  • Client Portal
  • Collaboration Tools
  • Configurable Workflow
  • Contact History
  • Contact Management
  • Custom Fields
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Categories
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Drag & Drop Interface
  • Engagement Analytics
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Instant Messaging
  • Labeling
  • Lead Assignment
  • Mobile Integration
  • Multi-Channel Management
  • Multi-Language
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Project Notes
  • Project Time Tracking
  • Real Time Analytics
  • Reporting & Statistics
  • Request Assignment
  • Role-Based Permissions
  • Rules-Based Workflow
  • Search Functionality
  • Self Service Portal
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Timer
  • Visual Analytics
  • Voting
  • WYSIWYG Editor
  • Widgets
  • Workflow Management

Integrations

  • Total integrations51
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations46
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

UserVoice vs. Groove

See how UserVoice and Groove stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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