UserVoice vs IdeaScale Comparison

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Overview

UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback.

IdeaScale is idea management software that empowers you to leverage your most valuable resource – passionate people – to...

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Screenshots

Pricing

Starting from

No info available

Free trial available
No credit card required
Free account
Subscription based

view pricing plansview pricing

Starting from

$4999.00/yr.year

Free trial available
No credit card required
Free account
Subscription based

view pricing plansview pricing

User reviews

4.2

(50)

Value for money

Ease of use

Features

Customer support

86%

would recommend this app

4.6

(27)

Value for money

Ease of use

Features

Customer support

100%

would recommend this app

Pros

But, if you have only English speaking customers, for example...then I wholeheartedly recommend UserVoice. It's an amazing system for the right Support Use Case.

UserVoice does everything it needs to, with a fantastic user experience on top.

Ticketing system that is easy to setup. Vendor is great at providing interesting insights into support industry.

Pros

Consequently, you would think that I wouldn't be impressed by IdeaScale's offerings, but I was in for a very pleasant experience.

This tool is fantastic for fostering internal and external innovation. I think that the top down innovation model is outmoded and Ideascale is the best way to shatter it.

IdeaScale meets all my agency needs in fostering a culture of innovation. We enjoy the ease of use, features, and the wonderful customer service.

Cons

After all, this product is all about getting feedback on your product. If you have a poor "reporting" software, it'll reflect poorly on your product.

We were constantly struggling to get it to work properly in the beginning. I thought the set up was horribly confusing and time consuming.

They focus on improving these two things and avoid over-complicating the system with extras that would add burden to the user be it on my end or the customer service side.

Cons

Another platform is hard to get users to embrace... the government buys a lot of them. They die ignoble deaths.

Understanding that some are hesitant to try “new things,” my team had to be diligent in our quest to use this platform for ideation.

No channel to submit/capture unsolicited ideas.

Vendor responds to reviews

Last reviewa year ago

view all reviewsview reviews

Vendor responds to reviews

Last review20 days ago

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Key features

Total features27

API
Activity Dashboard
Activity Tracking
Categorization
Client Portal
Collaboration Tools
Commenting
Custom Fields
Customer Accounts
Customer Activity Reporting

Customer Segmentation
Customer Service Analytics
Customizable Branding
Customizable Categories
Data Import/Export
Data Visualization
Engagement Analytics
Feedback Collection
Mobile Integration
Multi-Channel Management
Pipeline Reports
Prioritizing
Projections
Real Time Analytics
Self Service Portal
Survey Management
Surveys & Feedback
Visual Analytics
Voting
Widgets

View all featuresView details

Total features4

API
Activity Dashboard
Activity Tracking
Categorization
Client Portal
Collaboration Tools
Commenting
Custom Fields
Customer Accounts
Customer Activity Reporting

Customer Segmentation
Customer Service Analytics
Customizable Branding
Customizable Categories
Data Import/Export
Data Visualization
Engagement Analytics
Feedback Collection
Mobile Integration
Multi-Channel Management
Pipeline Reports
Prioritizing
Projections
Real Time Analytics
Self Service Portal
Survey Management
Surveys & Feedback
Visual Analytics
Voting
Widgets

View all featuresView details

Integrations

Total integrations52

Box
Dropbox Business
G Suite
GitHub
Gmail
Google Calendar
Google Drive
Jira
Microsoft 365
Microsoft Excel

Microsoft OneDrive
Microsoft Outlook
Microsoft Teams
Salesforce Sales Cloud
SharePoint
Slack
Trello
Twitter
Zapier
Zendesk

View allView all

Total integrations6

Box
Dropbox Business
G Suite
GitHub
Gmail
Google Calendar
Google Drive
Jira
Microsoft 365
Microsoft Excel

Microsoft OneDrive
Microsoft Outlook
Microsoft Teams
Salesforce Sales Cloud
SharePoint
Slack
Trello
Twitter
Zapier
Zendesk

View allView all

Security

Encryption of sensitive data at rest
HTTPS for all pages (web-based apps)
Reports/alerts for security breaches
Multifactor authentication options
Customer data removed upon service cancellation

view details

Encryption of sensitive data at rest
HTTPS for all pages (web-based apps)
Reports/alerts for security breaches
Multifactor authentication options
Customer data removed upon service cancellation

view details

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User reviews that mention these apps

Dejana Bajic

Review source: Capterra

Overall Rating

Ease of use
Customer support

Share this review:

UserVoice

Every Product Manager's must-have!

Reviewed 6 years ago

I've been working as a Product Manager on various SaaS platforms, and over the past 3 years UserVoice has played an essential role in guiding my product decisions. The array of tools they offer really makes it easy to collect user feedback in a less intrusive way. Most importantly, end-users love the feedback UI, too, and seem to keep continue engaging without me having to solicit feedback over and over again. I've tried other solutions out there - Zendesk, GetSatisfaction, IdeaScale... Nothing worked as well as UserVoice.

Pros

No pros were added to this review

Cons

No cons were added to this review

UserVoice vs. IdeaScale

See how UserVoice and IdeaScale stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.