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UserVoice vs IdeaScale Comparison

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Overview

UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback.

IdeaScale is idea management software that empowers you to leverage your most valuable resource – passionate people – to...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

4999

Per year

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.2

67

5

4

3

2

1

36

20

8

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

4.6

28

5

4

3

2

1

19

7

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I like the constant updates, a great knowledge base. The most amazing part for me that guys are using their own tool for their product management.
When I was testing all customer service software, I needed one that was the best at its core product which is a ticketing and knowledgebase system. This in my opinion is the best at what it does.
Add on top of that an incredibly innovative feedback system that truly helps you prioritize what customers want what.

Pros

I love that Ideascale is so passionate about helping companies reach their innovation potential. Understanding that even small ideas can have a big impact.
Their network of users is amazing for collaborating and helping each other. Great community all around.
IdeaScale meets all my agency needs in fostering a culture of innovation. We enjoy the ease of use, features, and the wonderful customer service.

Cons

We were constantly struggling to get it to work properly in the beginning. I thought the set up was horribly confusing and time consuming.
The lack of the feature where a user can select his or her language, and automatically have the Knowledge Base switch to that language, is anathema to an SaaS business looking to scale globally.
When you cc someone on a ticket, the cc-ed recipient cannot see the customer's email address. Quite hard to navigate through the interface.

Cons

Another platform is hard to get users to embrace... the government buys a lot of them. They die ignoble deaths.
No channel to submit/capture unsolicited ideas.
Understanding that some are hesitant to try “new things,” my team had to be diligent in our quest to use this platform for ideation.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features40
  • API
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Approval Workflow
  • Categorization/Grouping
  • Change Planning
  • Collaboration Tools
  • Commenting/Notes
  • Customer Segmentation
  • Customizable Branding
  • Customizable Categories
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Discussions / Forums
  • Email Management
  • Engagement Tracking
  • Evaluation Management
  • Feedback Management
  • Gamification
  • Gantt/Timeline View
  • Idea Management
  • Idea Ranking
  • Ideation
  • Knowledge Base Management
  • Mind Maps
  • Mobile Access
  • Multi-Channel Data Collection
  • Negative Feedback Management
  • Polls/Voting
  • Prioritization
  • Product Data Management
  • Product Roadmapping
  • Project Management
  • Projections
  • Real Time Analytics
  • Requirements Management
  • Self Service Portal
  • Status Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Trend Analysis
  • Visual Analytics
  • Widgets
  • Workflow Management
  • Total features20
  • API
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Approval Workflow
  • Categorization/Grouping
  • Change Planning
  • Collaboration Tools
  • Commenting/Notes
  • Customer Segmentation
  • Customizable Branding
  • Customizable Categories
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Discussions / Forums
  • Email Management
  • Engagement Tracking
  • Evaluation Management
  • Feedback Management
  • Gamification
  • Gantt/Timeline View
  • Idea Management
  • Idea Ranking
  • Ideation
  • Knowledge Base Management
  • Mind Maps
  • Mobile Access
  • Multi-Channel Data Collection
  • Negative Feedback Management
  • Polls/Voting
  • Prioritization
  • Product Data Management
  • Product Roadmapping
  • Project Management
  • Projections
  • Real Time Analytics
  • Requirements Management
  • Self Service Portal
  • Status Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Trend Analysis
  • Visual Analytics
  • Widgets
  • Workflow Management

Integrations

  • Total integrations54
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Teams
  • OneDrive
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • Zapier
  • Zendesk
  • Total integrations6
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Teams
  • OneDrive
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • Zapier
  • Zendesk

Alternatives

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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UserVoice logo

UserVoice

Every Product Manager's must-have!

Reviewed 8 years ago

I've been working as a Product Manager on various SaaS platforms, and over the past 3 years UserVoice has played an essential role in guiding my product decisions. The array of tools they offer really makes it easy to collect user feedback in a less intrusive way. Most importantly, end-users love the feedback UI, too, and seem to keep continue engaging without me having to solicit feedback over and over again. I've tried other solutions out there - Zendesk, GetSatisfaction, IdeaScale... Nothing worked as well as UserVoice.

Pros

No pros were added to this review

Cons

No cons were added to this review