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UserVoice vs IdeaScale Comparison
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Overview
UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback.
IdeaScale is idea management software that empowers you to leverage your most valuable resource – passionate people – to...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
No info
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
4999
/yryear- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
Pros
Pros
Cons
Cons
Key features
- Total features46
- API
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Approval Workflow
- Call Center Management
- Categorization/Grouping
- Change Planning
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Customer Accounts
- Customer Activity Tracking
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Categories
- Customizable Fields
- Dashboard
- Data Import/Export
- Data Visualization
- Discussions / Forums
- Email Management
- Engagement Tracking
- Evaluation Management
- Feedback Management
- Gamification
- Gantt/Timeline View
- Idea Management
- Idea Ranking
- Ideation / Crowdsourcing
- Knowledge Base Management
- Mind Maps
- Mobile Access
- Multi-Channel Data Collection
- Multi-Channel Management
- Negative Feedback Management
- Pipeline Reports
- Polls/Voting
- Prioritization
- Product Data Management
- Product Roadmapping
- Project Management
- Projections
- Real Time Analytics
- Requirements Management
- Self Service Portal
- Status Tracking
- Survey/Poll Management
- Surveys & Feedback
- Trend Analysis
- Visual Analytics
- Widgets
- Workflow Management
- Total features21
- API
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Approval Workflow
- Call Center Management
- Categorization/Grouping
- Change Planning
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Customer Accounts
- Customer Activity Tracking
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Categories
- Customizable Fields
- Dashboard
- Data Import/Export
- Data Visualization
- Discussions / Forums
- Email Management
- Engagement Tracking
- Evaluation Management
- Feedback Management
- Gamification
- Gantt/Timeline View
- Idea Management
- Idea Ranking
- Ideation / Crowdsourcing
- Knowledge Base Management
- Mind Maps
- Mobile Access
- Multi-Channel Data Collection
- Multi-Channel Management
- Negative Feedback Management
- Pipeline Reports
- Polls/Voting
- Prioritization
- Product Data Management
- Product Roadmapping
- Project Management
- Projections
- Real Time Analytics
- Requirements Management
- Self Service Portal
- Status Tracking
- Survey/Poll Management
- Surveys & Feedback
- Trend Analysis
- Visual Analytics
- Widgets
- Workflow Management
Integrations
- Total integrations52
- Box
- Dropbox Business
- GitHub
- Gmail
- Google Calendar
- Google Drive
- Google Workspace
- Jira
- Microsoft 365
- Microsoft Excel
- Microsoft OneDrive
- Microsoft Outlook
- Microsoft Teams
- Salesforce Sales Cloud
- SharePoint
- Slack
- Trello
- Zapier
- Zendesk
- Total integrations6
- Box
- Dropbox Business
- GitHub
- Gmail
- Google Calendar
- Google Drive
- Google Workspace
- Jira
- Microsoft 365
- Microsoft Excel
- Microsoft OneDrive
- Microsoft Outlook
- Microsoft Teams
- Salesforce Sales Cloud
- SharePoint
- Slack
- Trello
- Zapier
- Zendesk
Alternatives
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User reviews that mention these apps
Dejana B.
Review source
Share this review:
I've been working as a Product Manager on various SaaS platforms, and over the past 3 years UserVoice has played an essential role in guiding my product decisions. The array of tools they offer really makes it easy to collect user feedback in a less intrusive way. Most importantly, end-users love the feedback UI, too, and seem to keep continue engaging without me having to solicit feedback over and over again. I've tried other solutions out there - Zendesk, GetSatisfaction, IdeaScale... Nothing worked as well as UserVoice.
No pros were added to this review
No cons were added to this review
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