UserVoice vs IdeaScale Comparison

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Overview

UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback.

IdeaScale is idea management software that empowers you to leverage your most valuable resource – passionate people – to...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$4999.00/yr.year
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

(50)

5

4

3

2

1

28

12

7

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

4.6

(27)

5

4

3

2

1

19

6

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

But, if you have only English speaking customers, for example...then I wholeheartedly recommend UserVoice. It's an amazing system for the right Support Use Case.
UserVoice does everything it needs to, with a fantastic user experience on top.
Ticketing system that is easy to setup. Vendor is great at providing interesting insights into support industry.

Pros

Consequently, you would think that I wouldn't be impressed by IdeaScale's offerings, but I was in for a very pleasant experience.
This tool is fantastic for fostering internal and external innovation. I think that the top down innovation model is outmoded and Ideascale is the best way to shatter it.
IdeaScale meets all my agency needs in fostering a culture of innovation. We enjoy the ease of use, features, and the wonderful customer service.

Cons

After all, this product is all about getting feedback on your product. If you have a poor "reporting" software, it'll reflect poorly on your product.
We were constantly struggling to get it to work properly in the beginning. I thought the set up was horribly confusing and time consuming.
They focus on improving these two things and avoid over-complicating the system with extras that would add burden to the user be it on my end or the customer service side.

Cons

Another platform is hard to get users to embrace... the government buys a lot of them. They die ignoble deaths.
Understanding that some are hesitant to try “new things,” my team had to be diligent in our quest to use this platform for ideation.
No channel to submit/capture unsolicited ideas.
  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review20 days ago

Key features

  • Total features27
  • API
  • Activity Dashboard
  • Activity Tracking
  • Categorization
  • Client Portal
  • Collaboration Tools
  • Commenting
  • Custom Fields
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Categories
  • Data Import/Export
  • Data Visualization
  • Engagement Analytics
  • Feedback Collection
  • Mobile Integration
  • Multi-Channel Management
  • Pipeline Reports
  • Prioritizing
  • Projections
  • Real Time Analytics
  • Self Service Portal
  • Survey Management
  • Surveys & Feedback
  • Visual Analytics
  • Voting
  • Widgets
  • Total features4
  • API
  • Activity Dashboard
  • Activity Tracking
  • Categorization
  • Client Portal
  • Collaboration Tools
  • Commenting
  • Custom Fields
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Categories
  • Data Import/Export
  • Data Visualization
  • Engagement Analytics
  • Feedback Collection
  • Mobile Integration
  • Multi-Channel Management
  • Pipeline Reports
  • Prioritizing
  • Projections
  • Real Time Analytics
  • Self Service Portal
  • Survey Management
  • Surveys & Feedback
  • Visual Analytics
  • Voting
  • Widgets

Integrations

  • Total integrations52
  • Box
  • Dropbox Business
  • G Suite
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations6
  • Box
  • Dropbox Business
  • G Suite
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Ease of use
  • Customer support

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UserVoice

Every Product Manager's must-have!

Reviewed 6 years ago

I've been working as a Product Manager on various SaaS platforms, and over the past 3 years UserVoice has played an essential role in guiding my product decisions. The array of tools they offer really makes it easy to collect user feedback in a less intrusive way. Most importantly, end-users love the feedback UI, too, and seem to keep continue engaging without me having to solicit feedback over and over again. I've tried other solutions out there - Zendesk, GetSatisfaction, IdeaScale... Nothing worked as well as UserVoice.

Pros

No pros were added to this review

Cons

No cons were added to this review

UserVoice vs. IdeaScale

See how UserVoice and IdeaScale stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.