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UserVoice vs Intercom Comparison

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Overview

UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback.

Category Leaders

Intercom is the first Conversational Relationship Platform that enables businesses to deliver conversational, messenger-based...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

38

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

5

4

3

2

1

35

18

8

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

5

4

3

2

1

516

188

54

10

15

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

I like the constant updates, a great knowledge base. The most amazing part for me that guys are using their own tool for their product management.

ET

Ekaterina T.

When I was testing all customer service software, I needed one that was the best at its core product which is a ticketing and knowledgebase system. This in my opinion is the best at what it does.

RR

Ranvir R.

Add on top of that an incredibly innovative feedback system that truly helps you prioritize what customers want what.

Evan H.

Pros

The product really has a good user experience for the end-user. Fantastic that you can have the same customer support on both website and in the app, which all are linked up together.

AR

Anonymous Reviewer

Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.

Aleksandr S.

When we were first started using them, they were flexible, had great customer service, and seemed genuinely invested in helping us succeed.

SN

Susanna N.

Cons

We were constantly struggling to get it to work properly in the beginning. I thought the set up was horribly confusing and time consuming.

NA

Neesa A.

The lack of the feature where a user can select his or her language, and automatically have the Knowledge Base switch to that language, is anathema to an SaaS business looking to scale globally.

NT

Nick T.

When you cc someone on a ticket, the cc-ed recipient cannot see the customer's email address. Quite hard to navigate through the interface.

CM

Ching-Mei C.

Cons

Their customer service has been incredible poor. They caused a completely preventable service disruption that caused several hours of outage for our team, and have been difficult to get in touch with.

SN

Susanna N.

We have stuck with intercom for 4 years at this point and no plans to leave.

AR

Anonymous Reviewer

Updates may be lost, updates may be rejected by intercom because of server side exceptions, or mysterious thing called "concurrent updates" when there is just a single update.

Aleksandr S.

  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review11 days ago

Key features

  • Total features41
  • @mentions
  • AB Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts / Escalation
  • Analytics/ROI Tracking
  • Appointment Management
  • Auto-Responders
  • CAN SPAM Compliance
  • CRM
  • Campaign Management
  • Canned Responses
  • Categorization/Grouping
  • Chat/Messaging
  • Collaboration Tools
  • Contact Database
  • Contact Management
  • Conversion Rate Optimization
  • Customer Database
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Categories
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Discussions / Forums
  • Drip Campaigns
  • Dynamic Content
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Gantt/Timeline View
  • Geotargeting
  • Help Desk Management
  • Idea Management
  • Idea Ranking
  • Ideation
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Database Integration
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • List Management
  • Live Chat
  • Marketing Automation
  • Mind Maps
  • Mobile Access
  • Mobile Optimized Emails
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Negative Feedback Management
  • Performance Metrics
  • Polls/Voting
  • Prioritization
  • Proactive Chat
  • Product Data Management
  • Product Roadmapping
  • Project Management
  • Prospecting Tools
  • Queue Management
  • Real Time Analytics
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Reporting/Analytics
  • Requirements Management
  • Role-Based Permissions
  • Screen Sharing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Social Media Integration
  • Spam Blocker
  • Status Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Virtual Assistant
  • Visual Analytics
  • WYSIWYG Editor
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Workflow Management
  • Total features78
  • @mentions
  • AB Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts / Escalation
  • Analytics/ROI Tracking
  • Appointment Management
  • Auto-Responders
  • CAN SPAM Compliance
  • CRM
  • Campaign Management
  • Canned Responses
  • Categorization/Grouping
  • Chat/Messaging
  • Collaboration Tools
  • Contact Database
  • Contact Management
  • Conversion Rate Optimization
  • Customer Database
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Categories
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Discussions / Forums
  • Drip Campaigns
  • Dynamic Content
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Gantt/Timeline View
  • Geotargeting
  • Help Desk Management
  • Idea Management
  • Idea Ranking
  • Ideation
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Database Integration
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • List Management
  • Live Chat
  • Marketing Automation
  • Mind Maps
  • Mobile Access
  • Mobile Optimized Emails
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Negative Feedback Management
  • Performance Metrics
  • Polls/Voting
  • Prioritization
  • Proactive Chat
  • Product Data Management
  • Product Roadmapping
  • Project Management
  • Prospecting Tools
  • Queue Management
  • Real Time Analytics
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Reporting/Analytics
  • Requirements Management
  • Role-Based Permissions
  • Screen Sharing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Social Media Integration
  • Spam Blocker
  • Status Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Virtual Assistant
  • Visual Analytics
  • WYSIWYG Editor
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Workflow Management

Integrations

  • Total integrations53
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Zapier
  • Zendesk
  • Total integrations373
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Zapier
  • Zendesk