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UserVoice vs Qualtrics CoreXM Comparison

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Overview

UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback.

Category Leaders

Qualtrics CoreXM is a survey management tool designed to help businesses collect feedback and provide insight into brand...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

5

4

3

2

1

36

19

8

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

5

4

3

2

1

280

72

8

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

When I was testing all customer service software, I needed one that was the best at its core product which is a ticketing and knowledgebase system. This in my opinion is the best at what it does.

RR

Ranvir R.

I like the constant updates, a great knowledge base. The most amazing part for me that guys are using their own tool for their product management.

ET

Ekaterina T.

Add on top of that an incredibly innovative feedback system that truly helps you prioritize what customers want what.

Evan H.

Pros

What I love most about Qualtrics is the suite of tool built into the software to help analysis the results. I also appreciate all the options in crafting the survey.

CE

Cody E.

Their software is excellent, their integration support and API is excellent and their support is hands down the absolute best in the tech industry.

Ryan O.

It's easy to learn, easy to use, and even easy to teach. I love this software and would love to become some sort of certified expert user if at all possible.

HS

Hira S.

Cons

We were constantly struggling to get it to work properly in the beginning. I thought the set up was horribly confusing and time consuming.

NA

Neesa A.

The lack of the feature where a user can select his or her language, and automatically have the Knowledge Base switch to that language, is anathema to an SaaS business looking to scale globally.

NT

Nick T.

When you cc someone on a ticket, the cc-ed recipient cannot see the customer's email address. Quite hard to navigate through the interface.

CM

Ching-Mei C.

Cons

There are only a few things that we have found the software incapable of doing, and they have been rather minor. We did request that the company add them to their "to-do" list.

AR

Anonymous Reviewer

Our one complaint is that the price has crept up over the years to the point that it's significantly higher than we were paying 4-5 years ago.

SL

Stewart L.

The data analysis options offered within Qualtrics are weak, as are the data cleaning options. This is a non-issue for smaller, or non-scientific surveys.

AR

Anonymous Reviewer

  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features41
  • AB Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Alerts/Notifications
  • Assessment Management
  • Audience Targeting
  • Behavior Tracking
  • Benchmarking
  • Brand Guidelines
  • CRM
  • Campaign Segmentation
  • Categorization/Grouping
  • Change Management
  • Collaboration Tools
  • Communication Management
  • Competitive Analysis
  • Customer Experience Management
  • Customer Profiles
  • Customer Segmentation
  • Customizable Branding
  • Customizable Categories
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Discussions / Forums
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Face-to-Face
  • Feedback Management
  • Funnel Analysis
  • Gantt/Timeline View
  • Goal Setting / Tracking
  • Heatmaps
  • Idea Management
  • Idea Ranking
  • Ideation
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Market Data Analysis
  • Media Analytics
  • Mind Maps
  • Mixed Methods Research
  • Mobile Access
  • Mobile Survey
  • Monitoring
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Multivariate Testing
  • Negative Feedback Management
  • Offline Access
  • Offline Response Collection
  • Panel Management
  • Paper-Based
  • Phone-Based
  • Polls/Voting
  • Predictive Analytics
  • Predictive Pricing Models
  • Pricing Analytics
  • Prioritization
  • Product Data Management
  • Product Roadmapping
  • Profitability Analysis
  • Project Management
  • Qualitative Comparative Analysis
  • Quantitative Analysis
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Release Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Response Quotas
  • Response Validation
  • Role-Based Permissions
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Site Intercept Survey
  • Skip Logic
  • Social Media Monitoring
  • Split Testing
  • Statistical Analysis
  • Status Tracking
  • Support Audio/Images/Video
  • Survey Builder
  • Survey Sample Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Test Scheduling
  • Text Analysis
  • Trend Analysis
  • URL Customization
  • User Research Analysis
  • Visual Analytics
  • Visual Editor
  • Website Monitoring
  • Widgets
  • Workflow Management
  • Total features96
  • AB Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Alerts/Notifications
  • Assessment Management
  • Audience Targeting
  • Behavior Tracking
  • Benchmarking
  • Brand Guidelines
  • CRM
  • Campaign Segmentation
  • Categorization/Grouping
  • Change Management
  • Collaboration Tools
  • Communication Management
  • Competitive Analysis
  • Customer Experience Management
  • Customer Profiles
  • Customer Segmentation
  • Customizable Branding
  • Customizable Categories
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Discussions / Forums
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Face-to-Face
  • Feedback Management
  • Funnel Analysis
  • Gantt/Timeline View
  • Goal Setting / Tracking
  • Heatmaps
  • Idea Management
  • Idea Ranking
  • Ideation
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Market Data Analysis
  • Media Analytics
  • Mind Maps
  • Mixed Methods Research
  • Mobile Access
  • Mobile Survey
  • Monitoring
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Multivariate Testing
  • Negative Feedback Management
  • Offline Access
  • Offline Response Collection
  • Panel Management
  • Paper-Based
  • Phone-Based
  • Polls/Voting
  • Predictive Analytics
  • Predictive Pricing Models
  • Pricing Analytics
  • Prioritization
  • Product Data Management
  • Product Roadmapping
  • Profitability Analysis
  • Project Management
  • Qualitative Comparative Analysis
  • Quantitative Analysis
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Release Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Response Quotas
  • Response Validation
  • Role-Based Permissions
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Site Intercept Survey
  • Skip Logic
  • Social Media Monitoring
  • Split Testing
  • Statistical Analysis
  • Status Tracking
  • Support Audio/Images/Video
  • Survey Builder
  • Survey Sample Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Test Scheduling
  • Text Analysis
  • Trend Analysis
  • URL Customization
  • User Research Analysis
  • Visual Analytics
  • Visual Editor
  • Website Monitoring
  • Widgets
  • Workflow Management

Integrations

  • Total integrations53
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Zapier
  • Zendesk
  • Total integrations55
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Zapier
  • Zendesk