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UserVoice vs UserEcho Comparison

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Overview

UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback.

UserEcho provides an interactive platform through which businesses can engage with customers to provide support, capture...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$15/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

(64)

5

4

3

2

1

35

18

8

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

5.0

(1)

5

4

3

2

1

1

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

When I was testing all customer service software, I needed one that was the best at its core product which is a ticketing and knowledgebase system. This in my opinion is the best at what it does.
But, if you have only English speaking customers, for example...then I wholeheartedly recommend UserVoice. It's an amazing system for the right Support Use Case.
UserVoice is very responsible and their product has an excellent User Experience team that ensures features are always easy to use.

Pros

Not enoughreviews yet

Cons

We were constantly struggling to get it to work properly in the beginning. I thought the set up was horribly confusing and time consuming.
Sometimes it's hard to navigate in so many coloured numbers on the screen.
Email integration can be a bit confusing: it's not 100% clear if email is sent to the ticket author when replying an email ticket.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features46
  • API
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Assignment Management
  • Call Center Management
  • Categorization/Grouping
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Categories
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Discussions / Forums
  • Email Management
  • Engagement Analytics
  • Feedback Management
  • Gantt/Timeline View
  • Help Desk Management
  • Idea Management
  • Idea Ranking
  • Ideation / Crowdsourcing
  • Knowledge Base Management
  • Live Chat
  • Mind Maps
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Negative Feedback Management
  • Online Forums
  • Polls/Voting
  • Prioritization
  • Product Data Management
  • Product Roadmapping
  • Project Management
  • Purchasing & Receiving
  • Real Time Analytics
  • Requirements Management
  • Self Service Portal
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Visual Analytics
  • Widgets
  • Workflow Management
  • Total features16
  • API
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Assignment Management
  • Call Center Management
  • Categorization/Grouping
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Categories
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Discussions / Forums
  • Email Management
  • Engagement Analytics
  • Feedback Management
  • Gantt/Timeline View
  • Help Desk Management
  • Idea Management
  • Idea Ranking
  • Ideation / Crowdsourcing
  • Knowledge Base Management
  • Live Chat
  • Mind Maps
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Negative Feedback Management
  • Online Forums
  • Polls/Voting
  • Prioritization
  • Product Data Management
  • Product Roadmapping
  • Project Management
  • Purchasing & Receiving
  • Real Time Analytics
  • Requirements Management
  • Self Service Portal
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Visual Analytics
  • Widgets
  • Workflow Management

Integrations

  • Total integrations51
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations11
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

UserVoice vs. UserEcho

See how UserVoice and UserEcho stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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