UserVoice vs Zendesk Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Social presence
Facebook
Twitter


Reviews

Arturo Folino

Operations and User Support at Postmates

2015-12-18

Pros

Timeline and ticket searches were intuitive (coming from experience with Zendesk and Desk by Salesforce).

Cons

I wish there was an ability to add an internal subject.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

8/10

Recommendations to others considering UserVoice

An "undo" or "unsend" button for quick retrieval. Ability to use macros to add labels, assign tickets, and auto-populate the subject field would increase efficiency.

Source: Software Advice
Helpful?   Yes   No
UserVoice Reviews
UserVoice
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smickles

Far too expensive

2014-03-07

I'm going to move to GetSatisfaction or ZenDesk when I've worked out which one is better for my needs.

Source: GetApp
1 of 2 people found this review helpful
Helpful?   Yes   No
UserVoice Reviews
UserVoice
Build better products with intelligent product feedback
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Dejana Bajic

Every Product Manager's must-have!

2014-04-14

I've tried other solutions out there - Zendesk, GetSatisfaction, IdeaScale...

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
UserVoice Reviews
UserVoice
Build better products with intelligent product feedback
Read more