Vitrium Security Reviews - Page 2

We appreciate the ease of use and the effectiveness in the protection afforded our documents in using Vitrium Security.

The sole area in which we would like to see improvement is in an easier method for users to select their own user name and password options for viewing documents.

Thanks for your review. We are glad that you¿ve had a great experience in using Vitrium Security. Permissions are granted via user names which, in most cases, will be an email address. As many of the systems are integrated to 3rd party back-end systems, these email addresses are required to remain static in order to maintain the system relationships. However, an administrator of the Vitrium Administration UI can make the change to the end-users email address. However, an end-user must consult with the content vendor to request such a change.

Provides controllable/flexible security for our documents. Intellectual property protection for our materials.

Offline viewing doesn't work on Apple ios . Biggest complainte we get because many people use iPad or iPhone to review documents.

Thanks, Bob for taking the time to bring this to our attention. We always aim to deliver a great experience. Offline access is supposed to work on iOS devices but it could be that the content is simply too large to be saved in the browser's cache for offline retrieval. If you could email support@vitrium.com with an example, we will more than happy to help resolve this for you.

Both the Vitrium product and team have been a pleasure to work with. We pose an unusual use case and Vitrium has been exceptionally accommodating and helpful.

The only weakness is the reduced ability for our students to annotate the protected PDF files.

Oct 22 update: Thank you for your feedback, Andy! We're delighted you've had a great experience using Vitrium so far. We try to be as accommodating as possible and aim to provide an experience that fits your particular needs. I'm sure you're aware of all the improvements we've made to our annotations feature including the processing speed, but we wanted to mention it here as well. Thank you for continuing to be a loyal customer of Vitrium's! We love hearing your feedback. It makes us a better company.

What i like about vitrium is the easy to use function of it, there isn't too many issues so a smooth operating software is nice.

the only cons are the troubleshooting instructions can sometimes seem a little confusing to understand

Thanks, Amelina for your review. Vitrium has produced several more videos including detailed ones on our DRM implementation which can be confusing by times. You may want to review some of these or simply email support@vitrium.com if you have specific hurdles that you're trying to cross. Our videos can be found here: https://support.vitrium.com/hc/en-us/categories/360000918811-Videos

There doesn't seem to be another service on the market that would be able to serve our unique use-case.

When purchasing this service, there was a considerable lack of clarity around the ability to prevent users from printing protected documents as a PDF to circumvent the security measures. These restrictions are actually quite limited in their scope and I would like to see the service developed to allow users to print to paper without printing to PDF.

Thank you for taking the time to give us your feedback, Kailey. We are happy to know Vitrium adjusts well to your unique use-case and allows you to solve your content protection needs. We understand your concerns regarding our printing capabilities, however, our recommendation to keep content secured is always to avoid printing, since allowing users to print content effectively forfeits the control you have over it.

Actually for me it is very easy to use, I almost do not realize that I am using software, so I called this review "a natural use" since for me its use is already natural.

For now the experience has been excellent

Thank you for your kind review, Mr. Lopez. As you found, both the administration and end-user experiences are quite simple to work with and your intellectual property/content remains secure.

Vitrium has provided our company with an secure way of selling our resources in the digital environment. The software provides many features that enhance the end-user experience for our product. Administration is very simple.

Conversion from a rich PDF file was not simple. Effects applied in the InDesign software and thus apparent in our PDF supplied for conversion to the Vitrium platform didn't convert easily. Once these effects were removed the conversion was easy.

Hi Gail, we truly appreciate your feedback! We're very pleased to hear you are happy with the support you received from our staff. We work hard to provide the best support possible! Oct 2022 update: I'm sure you're aware now but we wanted to make sure it was addressed here too. Earlier this year (May 2022), Vitrium released a new version of its web viewer which has vastly improved the PDF conversion to the web viewer and I know this has solved many of your InDesign issues. We hope you're enjoying the new web viewer!

Lots of flexibility for users to access pdfs(our primary use) setting expiry and resetting access. Able to limit access b device IP so people can’t just share your hard work.

Have had some glitches over the years. Weren’t able to reset access properly for a while. But the platforms rm seems quite it bit more stable recently.

Thank you very much for your great review! We are glad that our DRM technology gives you control over your PDFs. It's one of our core values to continuously improve our products, services and processes.

Easy to track access, user friendly. Like the reports. Really professional and fast customer service.

Unfortunately, it has been really slow recently. It happens with small and large documents. Not being able to see user's passwords.

Thanks, Madalina for your feedback. Users passwords are a known sore spot and we'll be addressing that in the near future with a password reset feature for the end-users. However, if you'r eexperiencing slowness, please reach out to support@vitrium.com and someone will gladly investigate and help resolve the issue.

This is fantastic product supported by an excellent team that will work with you to fulfil your company's needs. Their attention to detail is excellent and the software is a breeze to use, no matter how complex your set up.

There's nothing I don't like about Vitrium.

Hi Sean, thank you for providing your feedback! We truly appreciate your wonderful review, and are thrilled to know that you're happy with the software. We work hard to provide the best support to our customers!

Vitrium allows us to create a quick username and password for each customer. They update their systems frequently and add new features

For now, many of the future are working for us. we are satisfied by their services.

Thank you so much for your great review, Bamidele. We are so pleased to hear that Vitrium has been working great for you! We work hard to always stay up to date and to update our software as often as possible.

The Vitrium platform allowed our company to customize our own internal process.

We had a few issues with the platform when downloading PDFs. The platform easily lets users few documents on the web viewer but we have a lot of users that want to download the documents onto their desktops which wasn't always a seamless process.

Thanks for the great kudos, Jennifer! Features are always being added and enhanced based on customer feedback. We're usually quite open to feature requests that are going to be beneficial to our other customers. In fact, our product road map tends to be mostly based on customer feedback.

We need to keep our materials copy-righted, so that attendees cannot share, print, copy our materials to use for their own. This product does that.

I can't think of anything that I do not like about this software. It's currently doing exactly what we wanted it to do, keeping our documents secure, non printable, shareable or saveable.

Hi Kimberly, thank you for providing us with your feedback. We're thrilled to know that you're happy with the software. Our goal is always to provide thorough protection while keeping things user friendly for you and your end users.

The responsiveness of the Vitrium team has been great, and we have really appreciated their flexibility with our requests as we are all trying to figure out how to best implement their powerful DRM capabilities. Having everything trackable and protected has completely removed awkward NDA conversations about IP that we are still developing.

I guess because it is so applicable to so many ways of doing things, just trying to make sure we are integrating it properly and in conjunction with other aspects of our website development. That's not so much a reflection of Vitrium, though. They've been quite helpful in talking through applications with us.

Thanks for the kind words, Marina. We do strive to make our system work seamlessly in everyone's environment and especially keep your IP safe!

Converts most document formats to a Secured PDF and a Secured Browser-viewable webpage. Versioning keeps everyone updated. Access controls are granular enough to control almost all end users interactions. Users management is simple. Cost is one of the best for a Entreprise class solution

Full Audit trail is missing, Multi Factor authentication is missing

Hi Federico, thank you for your review! We're very happy to know you've been using our granular DRM features and have been staying in control of your content as a result. October 2022 update: We know we've informed you about the new multi-factor authentication feature available in our software (released earlier this year), but we want to thank you for providing this feedback. It's because of comments like this that we strive to make our product better every day! Please let us know if you have questions regarding this feature, or refer to our blog for a brief overview and instructions on how to use www.vitrium.com/blog/what-is-two-factor-authentication-2fa-why-do-you-need-it

Ease of use and the level of customisation

Screen reading / accessibility options not available in our current use

Hi Josh, we appreciate your feedback! We take great pride in our team and the support they offer our customers. Oct 2022 update: We also wanted to provide an update as we didn't address your con before Josh. The Vitrium web viewer, which is part of the VitriumOne product line, does have an 'accessibility' feature that works with Aria Viewer, however, this is a setting that needs to be enabled for you. We'll reach out to you to see if you're interested in enabling this.

The software protects our high value content in a cost effective way

The customers find it more difficult to use than a normal pdf

Hi Bruce, thank you for sharing your experience using Vitrium. As one of our longest standing customers, we value your business and are thrilled to know you've had a great exprience with us throughout the years!

Easy to use. I can share our reports easily.

Slow process. The response time of the steps can take longer than expected.

Hi Burcu, thanks for the feedback. I'm not sure what you meant by "slow process", but our success team is always willing to help with your workflow to improve things if there's a concern. Please do reach out to our support team with any concerns as we frequently add new features that some overlook while we continually thrive to make things easy for all.

I value the attentiveness and responsiveness of the support offered by Vitrium.

The weakest link in the product is the user interface.

Oct 2022 update: Hi Jim, thank you for your feedback! We're thrilled your experience with Vitrium so far has been very satisfactory, and we hope to continue to support your business the best way we can. Thank you for your feedback about the user interface. As you know, we've released a new web viewer earlier this year (May 2022) which has significantly improved the interface for end users. We've been getting a lot of great feedback from our customers like you about this. Thank you again for reporting this to us!

Configurability options.Easiness of ocnfigurationComprehensive and customizable report systemSSO capabilities

I'd like a more configurable user portal deisgn (not much important however)

Having had the software integrated with our LMS, it has been very useful in protecting our product as well as distributing easily.

It's a little restrictive that people have to access using Adobe as the programme.

Thank you for your review, Gwen! We're very glad to hear you've successfully integrated Vitrium with your LMS and can now easily distribute protected content. We understand it might seem cumbersome that end users need Adobe to access content, however, Vitrium does not require any kind of third party apps or plug-ins and end users can always access their content via our modern web viewer on any browser if they don't have access to Adobe.

The support team is extremely helpful and patient in working to resolve the issues that may emerge from protecting, distributing and opening documents.

My experience has been that it takes a lot of troubleshooting to get the document settings right. Users often have difficulty operating the software.

Thank you for your feedback. We always aim to deliver a great experience. Vitrium has produced several more videos including detailed ones on our DRM implementation which can be confusing by times. You may want to review some of these or simply email support@vitrium.com if you have specific hurdles that you're trying to cross. Our videos can be found here: https://support.vitrium.com/hc/en-us/categories/360000918811-Videos

Vitrium is very easy to use as an administrator as well as a user. I like that we can securely protect our information and view the audit trail of information the users accessed. Vitrium's customer support is very responsive and helpful.

There are occasionally clients that receive a proxy error that cannot be fixed. However, this is not a common occurance.