Workplace from Meta vs Ntranet Comparison

Easy for users to use and you can personalize it to your company needs

It wasn't user friendly to begin creation as we thought it would be from the demo

Thank you for taking the time to review OnSemble! I'm so glad to hear that you are finding it easy and love the software. For new users, we can always provide free training if you need it!

The flexibility in function is terrific, and the support from the staff is incredible!

Limited presentation customization for many tools make them hard to find nicely within a theme. Responsiveness scales only width. Heights remain locked which can create a ton of unused white space on smaller screens

Thank so much for taking the time to review OnSemble! As for responsiveness, we are actively working on that. If you need anything in the meantime, let us know. I will be sure to pass the kudos along to our Support team.

Documentation Retention and ease of use to locate documents.

Sometimes when you are copy paste from word doc to create a posting, spacing, bulleting and format does not come over same way.

The look and concept is good and more modern.

The set up and use is cumbersome and many different locations need to be updated in order to change user access. (Not as user friendly on the administrative side.)

Thank you for taking the time to review OnSemble! We definitely appreciate the feedback and are continuing to work towards making things easier for you. I will 100% bring this up to our Support team as well to get you taken care of.

Honestly, intranet software is funky. It's all funky. Some of it's funkier than others, and I would say OnSemble is an acceptable level of funkiness. What REALLY makes the difference is your Customer Support Manager and the tech support team. They are good, kind people who truly want to make the product work for you. They work so hard to make you happy and they are a joy to go through this beast of a project with. That's why I would choose OnSemble again. This is my 4th intranet relaunch project, so I know what I'm talking about.

Some modules are built in a way that doesn't make sense from a user or author perspective, and you have to do some workarounds to get them to work "normal." I made a bunch of feature requests and am confident Passageways is working to improve their product.

Its clean and simple to use, the customer service is truly amazing.

Like any software, sometimes the back end is complicated but Passageways has made it much easier to design pages and handle permissions.

Thank you for taking the time to review OnSemble! We definitely appreciate the feedback on the back end, but I'm happy to hear you are finding it a bit easier.

The support we receive from our Customer Success Manager is outstanding. I know I'll always get the perfect solution or help with any issues.

Some of the modules and permission settings are outdated and a little complicated to use. However, they’re actively working on updating these in the next few releases. We're excited to see the changes coming soon.

Thank you for taking the time to review OnSemble! I'm glad to hear how it's improving communication across the board. Please continue to push those bugs and suggestions to your Customer Success Manager, so we can get those worked out.

The simplicity (once the project team gets you on your feet) is much better than alternatives. We switched from Sharepoint because of the administrative overhead.

The lack of features compared to Sharepoint. I would have liked for there to be SQL reports accessible through the intranet like sharepoint.

Thank you for taking the time to review OnSemble! I'm so glad that things are much easier after making the switch and that you think it's going well. I will be sure to ask about SQL reporting. If you need any help, please let us know.

The software is intuitive and user friendly with great graphics to match. Implementation is relatively easy which makes overall adoption effortless.

Having a mobile version will help with adoption for millennial employees. Being able to access the portal from remote locations will allow users to engage in employee recognition no matter where they are.

Thank you for taking the time to review OnSemble! I'm glad to hear how it's improving communication across the board and an easy solution for you.

It's ease and speed to develop and design a user friendly experience.

Some limitations on images and editing certain island features

Thank you for taking the time to review OnSemble! I'm glad to hear how it's so easy to use. If you ever feel like you are in need of additional training or for any new team members, let us know!

I like that you are able to restrict access to different parts of your Portal. This is a wonderful customization feature that allows us to connect with users in different ways.

The back-end can be restrictive when trying to design pages. I also wish that it was easier to move documents around from folder to folder and that the folder icons were larger.

1 stop shop for all of our internal needs

Nicer navigation/theme icons. I'm currently customizing our Portal with icons I get from a 3rd party. How about having an icon library where we could choose which navigation icons to use for our layout.

Thank you for taking the time to review OnSemble! We really appreciate your positive feedback on this software. As for the icons, please connect with your Customer Success Manager, who might have a better idea on what to do for these.

This software is very easy to use, and for those areas where I may be unfamiliar, OnSemble provides ample support documentation and videos.

If I had to list one thing, it would be that some of the features were difficult for me to figure out at first (basic portal page editing). However, I was then introduced to the OnSemble support site, where I was able to find answers to my questions very quickly and efficiently!

Thank you for taking the time to review OnSemble! I am so glad that ease of use is really coming across, and it's great to see that you found our Resources section to help you. If you ever need anything, your Customer Success Manager is always there too.

We used this product to replace SharePoint and it ha been working wonders for us. From all of the features you get to stunning tech support you can't pick a better product.

The only issue I have as an admin in the portal is how you have to go to completely different settings to manage simple tasks. They have been fixing these issue those with their scheduled updates to the software.

I like that you can "check in" documents and "check out" documents. This gives us the option to see the history and not have to store these documents on our own.

I would like to see more options for different types of formats to choose from when making pages. It was hard to learn how to make our own pages when one of the available formats did not meet our needs.

Thank you for taking the time to review OnSemble! I will be sure to pass along the compliment to Courtney. However, if you ever feel like you need additional training, we are here to assist and we also have the Resources Library at your disposal.

How easy the portal itself is to use and the complete support package Passageways and their teams offer.

The number of features and back-end options can be a bit cumbersome.

Onsemble has helped our company feel so much closer and our communication has greatly increased. All of our offices are spread across the west side of our state, so it's easy to feel disconnected. This product has helped keep everyone on the same page and feel engaged. [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN] are two of the best resources we could ask for!

The implementation of the product was a bit of a struggle because I'm such a visual person. I was the only person on my implementation team and it's been hard trying to bring others in after implementing it. I wish I would have seen live portals ahead of time during each beginning step, as well as I wish I had pushed to have more team members on my side implementing this.

Passageways is a great tool to make your work environment work as a community. You can make it fun and navigationally/organizationally friendly. The support from their staff members gives you the ability to make it your own.

If you are not a computer whiz, it can be overwhelming once you begin building pages. However, the tools given to you along with staff support will help you through the obstacles.

Thank you for taking the time to review OnSemble! I'm happy to hear you are having very little issues. However, we do appreciate that feedback, and we are here if you ever need anything.

It is really easy to use and the support that you receive after the sale is top notch!

The only thing that I don't like is actually being changed with the newest update, which is the ability to see your pages as you are making changes.

Thank you for taking the time to review OnSemble! I'm so glad that ease of use and simplicity are really coming across for you. Keep reaching out as needed, and we will always be here for your support needs.

We were looking for a one-stop-shop for employee communication, documentation and other processes needing streamlined. OnSemble has provided a great platform for this. While it has not solved all our internal needs, it has provided a valuable, flexible and fun resource. *Central repository for documentation, policies, procedures and forms, etc. *Search function that makes finding documents a snap. *Ability...

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*System Permissions module seems to be a bit out of date and does not appear to have upgrades to its functionality. This was a feature we were hoping to use more robustly. *Forms module appeared to be something we could utilize, but does not customize as easily as we had hoped. However, we know other users have used it successfully. *There are periodic bugs that don't seem to make sense or will only be repaired with updates. *There is a risk of creating too many layers of permissions, making it cumbersome and confusing if you do not create a good mapping from the onset. *Implementation seemed a little clunky, but it may have been we did not know the right questions to ask in the beginning.

My favorite thing about OnSemble is that it has given us an ability to collaborate and post news that reaches the whole company. It has been great, especially during COVID to get pertinent information out to our emplyoees.

I don't have any real complaints with the software, but I will still like to see the page building process amongst islands and modules to look and feel a bit less clunky. However, it has come A LONG way in the past few years from where it was and I am impressed with the improvements.

We love that OnSemble allows us to connect every employee across the bank from tellers all the way up to our executives. Employees feel more involved in each others' lives which cultivates a sense of family and increases buy-in across the board for our bank's mission and vision.

We have no complaints. The customer service has been absolutely fantastic and Passageways is a top notch company. As we move forward, we will definitely continue with them.

Thank you for taking the time to review OnSemble! I'm glad to hear how it's making you feel connect across your bank. I will definitely pass along those kudos to our Support and Customer Success teams too.

You don't have to have an education background in software to learn & manage the product effectively. Which also means that managing this is not time consuming. Also when we have ideas and suggestions Passageways is very open to them, asks questions to understand & works to include the new features or make the improvements you suggest.

At times some of the modules or islands don't function as simple or as straight forward as you would expect. But, as long as you share your frustration or suggestions for improvements with Passageways they do what they can to improve it to your satisfaction.

Thank you for taking the time to review OnSemble! I'm glad to hear that it's exactly what you've been looking for in a solution. We definitely appreciate the shout out for our Support team. If you ever feel like you are in need of additional training or for any new team members, let us know!

I love that the possibilities nearly endless. How my portal looks and feels is completely up to me. I love that when I have a question, i can always get a quick answer from Tech support, without them making me feel like an idiot or that I am bothering them.

Ha! Its the same as the most in some respect. Starting with a completely blank page is so intimidating. I think it wouldve been easier for us during the initial design if we had a few pre-built templates to choose from that we then could've customized. The modules that are configured within the island itself are definitely easier for novices. I would really like better control of permissions. For instance, I would like to have permissions for a particular page rather than the entire workgroup. Possibly even specific islands within specific pages. I would like for more customization that it currently controlled by a CSS to be integrated into the portal so that people without design experience can more easily make those custom changes.

Thank you for taking the time to review OnSemble! I'm thrilled to hear that the Support and CSM teams are really doing it for you. If you ever feel like you are in need of additional training or for any new team members, let us know!

It is completely customizable! Our portal does not look like anyone else's - though we were able to look at other portal designs for inspiration. There are so many portal features to choose from that we could pick and choose what we believed would work best for our team members. Also, there is a lot of room to grow! Our portal changes constantly as we incorporate new pages and features.

It is important to ask a lot of questions during implementation. Some features have some hidden idiosyncrasies that we're not positive we would have known about if we hadn't asked about something else. While they do have 24/7 support, when you ask a question, you are often sent an article back so you have to troubleshoot on your own. They have pushed all support into an online ticketing system - picking up the phone isn't an option anymore. Be prepared if you have a question to receive links to articles, rather a direct answer to your specific question.