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Overview

Category Leaders

Workplace from Facebook is a simple and secure way for people to share knowledge, work together and build connected communities.

Category Leaders

Ntranet is a knowledge management platform that allows you to improve and maintain employee engagement, manage training,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

4

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

1.2K

5

4

3

2

1

667

361

135

28

10

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

4.6

114

5

4

3

2

1

69

42

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

I love how easy it is for someone to put their talents on display and how easy it is for me to find them, helped a lot to find great people to partner with.
Workplace has given me the opportunity to connect with other independent business owners with similar interests and values. It is a secure platform we feel safe sharing motivating content.
I'm very pleased and happy with this product. It's helping me to stay connected and be productive in all areas online.

Pros

There are many things that I like about this system. I think the freedom to customize the entire intranet is what I like best.
The Support Team is great, the software is solid and the product is growing (new releases & features), all signs of a stable organization and good experience.
Wonderful people from the ground up. The updates and advancements of this product over our relationship period has been fun to watch and clearly helps us to understand the value of our investment.

Cons

Don't even use it anymore due to the massive spam and inability to turn off notifications.
I disliked the large amount of notifications that are received from the groups that I participated. This impacts directly on my productivity at work, because it spent a considerable amount of time.
Probably the biggest complaint I've heard concerning Workplace is the price as it is a bit on the expensive side for what it does.

Cons

Before the latest release, the biggest dislike was probably screen layout difficulties.
Currently, people who log into a laptop instead of our large computer monitors see a distorted version of our portal.
They also prove to be difficult to work with in a few cases.
  • Vendor responds to reviews
  • Last review25 days ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features69
  • @mentions
  • API
  • Access Certification
  • Access Controls/Permissions
  • Access Management
  • Action Item Tracking
  • Active Directory Integration
  • Activity Dashboard
  • Activity/News Feed
  • Agenda Management
  • Alerts/Notifications
  • Archiving & Retention
  • Attendee Management
  • Audio Calls
  • Benchmarking
  • Blogs
  • Brainstorming
  • Built-in Course Authoring
  • CRM
  • Calendar Management
  • Certification & Licensing
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Contact Management
  • Content Library
  • Content Management
  • Corporate/Business
  • Course Authoring
  • Course Management
  • Course Tracking
  • Customizable Branding
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Security
  • Discussions/Forums
  • Document Classification
  • Document Generation
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Forms
  • Employee Communities
  • Employee Database
  • Employee Directory
  • Employee Photos
  • Employee Portal
  • Employee Profiles
  • Employee Recognition
  • Engagement Tracking
  • Event Calendar
  • Event Management
  • Feedback Management
  • File Management
  • File Sharing
  • Forms Management
  • Forum/Discussion Board
  • Full Text Search
  • Goal Management
  • Gradebook
  • Group Management
  • Knowledge Base Management
  • Knowledge Management
  • Learner Portal
  • Learning Management
  • Learning Paths/Tracks
  • Live Chat
  • Media Library
  • Meeting Management
  • Member Directory
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Negative Feedback Management
  • Newsletter Management
  • Notes Management
  • On-Demand Webcasting
  • Online Forums
  • Password Management
  • Performance Metrics
  • Personalization
  • Policy Management
  • Presentation Streaming
  • Presentation Tools
  • Private Chat
  • Private Network
  • Privileged Account Management
  • Progress Reports
  • Progress Tracking
  • Project Management
  • Projections
  • Pulse Surveys
  • Real Time Analytics
  • Real Time Data
  • Real Time Editing
  • Real Time Notifications
  • Real Time Synchronization
  • Real-Time Chat
  • Real-time Updates
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SCORM Compliance
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Self-Service Access Request
  • Single Sign On
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Talent Management
  • Task Management
  • Tests/Assessments
  • Text Editing
  • Third Party Integrations
  • To-Do List
  • Training Management
  • Transcripts/Chat History
  • User Management
  • User Profiles
  • User Provisioning
  • Version Control
  • Video Conferencing
  • Video Streaming
  • Video Support
  • Wiki
  • Workflow Management
  • Total features101
  • @mentions
  • API
  • Access Certification
  • Access Controls/Permissions
  • Access Management
  • Action Item Tracking
  • Active Directory Integration
  • Activity Dashboard
  • Activity/News Feed
  • Agenda Management
  • Alerts/Notifications
  • Archiving & Retention
  • Attendee Management
  • Audio Calls
  • Benchmarking
  • Blogs
  • Brainstorming
  • Built-in Course Authoring
  • CRM
  • Calendar Management
  • Certification & Licensing
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Contact Management
  • Content Library
  • Content Management
  • Corporate/Business
  • Course Authoring
  • Course Management
  • Course Tracking
  • Customizable Branding
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Security
  • Discussions/Forums
  • Document Classification
  • Document Generation
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Forms
  • Employee Communities
  • Employee Database
  • Employee Directory
  • Employee Photos
  • Employee Portal
  • Employee Profiles
  • Employee Recognition
  • Engagement Tracking
  • Event Calendar
  • Event Management
  • Feedback Management
  • File Management
  • File Sharing
  • Forms Management
  • Forum/Discussion Board
  • Full Text Search
  • Goal Management
  • Gradebook
  • Group Management
  • Knowledge Base Management
  • Knowledge Management
  • Learner Portal
  • Learning Management
  • Learning Paths/Tracks
  • Live Chat
  • Media Library
  • Meeting Management
  • Member Directory
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Negative Feedback Management
  • Newsletter Management
  • Notes Management
  • On-Demand Webcasting
  • Online Forums
  • Password Management
  • Performance Metrics
  • Personalization
  • Policy Management
  • Presentation Streaming
  • Presentation Tools
  • Private Chat
  • Private Network
  • Privileged Account Management
  • Progress Reports
  • Progress Tracking
  • Project Management
  • Projections
  • Pulse Surveys
  • Real Time Analytics
  • Real Time Data
  • Real Time Editing
  • Real Time Notifications
  • Real Time Synchronization
  • Real-Time Chat
  • Real-time Updates
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SCORM Compliance
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Self-Service Access Request
  • Single Sign On
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Talent Management
  • Task Management
  • Tests/Assessments
  • Text Editing
  • Third Party Integrations
  • To-Do List
  • Training Management
  • Transcripts/Chat History
  • User Management
  • User Profiles
  • User Provisioning
  • Version Control
  • Video Conferencing
  • Video Streaming
  • Video Support
  • Wiki
  • Workflow Management

Integrations

  • Total integrations63
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Teams
  • OneDrive
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite
  • Total integrations5
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Teams
  • OneDrive
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

LR
AvatarImg

Lyndsie R.

Medical Practice, 201-500 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Ntranet logo

Ntranet

I love the tools and support at Passageways

Reviewed 4 years ago

We love it and our employees love it

Pros

Easy for users to use and you can personalize it to your company needs

Cons

It wasn't user friendly to begin creation as we thought it would be from the demo

Vendor response

Thank you for taking the time to review OnSemble! I'm so glad to hear that you are finding it easy and love the software. For new users, we can always provide free training if you need it!

GL
AvatarImg

Garrett L.

Banking, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Ntranet logo

Ntranet

Great Product and Support

Reviewed 4 years ago

OnSemble is replacing our exiting .asp designed intranet with much more functionality and collaborative capability.

Pros

The flexibility in function is terrific, and the support from the staff is incredible!

Cons

Limited presentation customization for many tools make them hard to find nicely within a theme. Responsiveness scales only width. Heights remain locked which can create a ton of unused white space on smaller screens

Vendor response

Thank so much for taking the time to review OnSemble! As for responsiveness, we are actively working on that. If you need anything in the meantime, let us know. I will be sure to pass the kudos along to our Support team.

EP
AvatarImg

Enes P.

Banking, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Ntranet logo

Ntranet

Review

Reviewed 2 years ago
Pros

Documentation Retention and ease of use to locate documents.

Cons

Sometimes when you are copy paste from word doc to create a posting, spacing, bulleting and format does not come over same way.

LB
AvatarImg

Lauren B.

Banking, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

Ntranet logo

Ntranet

Middle of the line software

Reviewed 3 years ago

Overall, we have had issues with the support from OnSemble. It started with the initial launch and even the follow up now doesn't happen. We will be notified that our contacts are looking in to items and we won't hear back from them. It's a constant follow up on our end.

Pros

The look and concept is good and more modern.

Cons

The set up and use is cumbersome and many different locations need to be updated in order to change user access. (Not as user friendly on the administrative side.)

Vendor response

Thank you for taking the time to review OnSemble! We definitely appreciate the feedback and are continuing to work towards making things easier for you. I will 100% bring this up to our Support team as well to get you taken care of.

AH
AvatarImg

Amber H.

Financial Services, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Ntranet logo

Ntranet

Best customer support

Reviewed 3 years ago

Our employees now say they feel like they have a state-of-the-art intranet. They started using it so easily from day 1.

Pros

Honestly, intranet software is funky. It's all funky. Some of it's funkier than others, and I would say OnSemble is an acceptable level of funkiness. What REALLY makes the difference is your Customer Support Manager and the tech support team. They are good, kind people who truly want to make the product work for you. They work so hard to make you happy and they are a joy to go through this beast of a project with. That's why I would choose OnSemble again. This is my 4th intranet relaunch project, so I know what I'm talking about.

Cons

Some modules are built in a way that doesn't make sense from a user or author perspective, and you have to do some workarounds to get them to work "normal." I made a bunch of feature requests and am confident Passageways is working to improve their product.

CB
AvatarImg

Cindy B.

Banking, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Ntranet logo

Ntranet

OnSemble - new product offering and service is great!

Reviewed 4 years ago

We've used OnSemble for years and are very happy with the ability to relaunch and the support we've received from our CSM and everyone at Passageways.

Pros

Its clean and simple to use, the customer service is truly amazing.

Cons

Like any software, sometimes the back end is complicated but Passageways has made it much easier to design pages and handle permissions.

Vendor response

Thank you for taking the time to review OnSemble! We definitely appreciate the feedback on the back end, but I'm happy to hear you are finding it a bit easier.

ET
AvatarImg

Emily T.

Banking, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Ntranet logo

Ntranet

Helps Connect All Employees

Reviewed 4 years ago

We are able to connect all employees across the country, and drive culture change through the portal. Our employees know if it's on the Portal it's the most up to date and accurate information, and the ease of updating makes that possible.

Pros

The support we receive from our Customer Success Manager is outstanding. I know I'll always get the perfect solution or help with any issues.

Cons

Some of the modules and permission settings are outdated and a little complicated to use. However, they’re actively working on updating these in the next few releases. We're excited to see the changes coming soon.

Vendor response

Thank you for taking the time to review OnSemble! I'm glad to hear how it's improving communication across the board. Please continue to push those bugs and suggestions to your Customer Success Manager, so we can get those worked out.

JL
AvatarImg

Jack L.

Financial Services, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Ntranet logo

Ntranet

Great intranet software

Reviewed 3 years ago

Positive, It's a really nice intranet software with a small profile.

Pros

The simplicity (once the project team gets you on your feet) is much better than alternatives. We switched from Sharepoint because of the administrative overhead.

Cons

The lack of features compared to Sharepoint. I would have liked for there to be SQL reports accessible through the intranet like sharepoint.

Vendor response

Thank you for taking the time to review OnSemble! I'm so glad that things are much easier after making the switch and that you think it's going well. I will be sure to ask about SQL reporting. If you need any help, please let us know.

JP
AvatarImg

Jeanette P.

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Ntranet logo

Ntranet

The team at Passageways is the best in the business.

Reviewed 6 years ago
Pros

The software is intuitive and user friendly with great graphics to match. Implementation is relatively easy which makes overall adoption effortless.

Cons

Having a mobile version will help with adoption for millennial employees. Being able to access the portal from remote locations will allow users to engage in employee recognition no matter where they are.

Vendor response

Thank you for taking the time to review OnSemble! I'm glad to hear how it's improving communication across the board and an easy solution for you.

TZ
AvatarImg

Tammy Z.

Business Supplies and Equipment, 51-200 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Ntranet logo

Ntranet

My Experience with On-Semble- Newbie

Reviewed 4 years ago

We have yet to go live but from what I've experienced so far it will address our needs to create and maintain a sharing hub for our company

Pros

It's ease and speed to develop and design a user friendly experience.

Cons

Some limitations on images and editing certain island features

Vendor response

Thank you for taking the time to review OnSemble! I'm glad to hear how it's so easy to use. If you ever feel like you are in need of additional training or for any new team members, let us know!

RS
AvatarImg

Rebecca S.

Management Consulting, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Ntranet logo

Ntranet

OnSemble Customer Service is fantastic

Reviewed 3 years ago

The customer service has always been amazing. The Team is always there to reply and help as quickly as possible. [SENSITIVE CONTENT HIDDEN] in particular is an all-star who goes above and beyond what it takes to get stuff done. We're really appreciated having her work on our file.

Pros

I like that you are able to restrict access to different parts of your Portal. This is a wonderful customization feature that allows us to connect with users in different ways.

Cons

The back-end can be restrictive when trying to design pages. I also wish that it was easier to move documents around from folder to folder and that the folder icons were larger.

RH
AvatarImg

Robert H.

Financial Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Ntranet logo

Ntranet

Passageways OnSemble Review

Reviewed 6 years ago

1. Overall Quality - We've had the Employee Portal for a very long time. We've seen different versions come and go. 2. Ease of Use - Super easy and friendly web interface. Don't need to be an HTML expert to customize the Portal. 3. Features & Functionality - Has everything we need internally from Employee Directory, procedures, to Helpdesk. 4. Customer Support - Is the best. Always willing to assist whether it be by phone or email. Definitely the best service out there! 5. Value for Money - Very affordable and the ROI is very much worth it

Pros

1 stop shop for all of our internal needs

Cons

Nicer navigation/theme icons. I'm currently customizing our Portal with icons I get from a 3rd party. How about having an icon library where we could choose which navigation icons to use for our layout.

Vendor response

Thank you for taking the time to review OnSemble! We really appreciate your positive feedback on this software. As for the icons, please connect with your Customer Success Manager, who might have a better idea on what to do for these.

SK
AvatarImg

Shane K.

Human Resources, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Ntranet logo

Ntranet

Easy to use product, with exceptional customer support!

Reviewed 3 years ago

The OnSemble software and team have been a very large part of my job day in and day out. From the software itself, to each and every OnSemble employee, I couldn't be happier!

Pros

This software is very easy to use, and for those areas where I may be unfamiliar, OnSemble provides ample support documentation and videos.

Cons

If I had to list one thing, it would be that some of the features were difficult for me to figure out at first (basic portal page editing). However, I was then introduced to the OnSemble support site, where I was able to find answers to my questions very quickly and efficiently!

Vendor response

Thank you for taking the time to review OnSemble! I am so glad that ease of use is really coming across, and it's great to see that you found our Resources section to help you. If you ever need anything, your Customer Success Manager is always there too.

JA
AvatarImg

Johnathan A.

Financial Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Ntranet logo

Ntranet

Amazing Intranet Software

Reviewed 3 years ago

A pleasure to use and changed our organization for the better.

Pros

We used this product to replace SharePoint and it ha been working wonders for us. From all of the features you get to stunning tech support you can't pick a better product.

Cons

The only issue I have as an admin in the portal is how you have to go to completely different settings to manage simple tasks. They have been fixing these issue those with their scheduled updates to the software.

MA
AvatarImg

Maria A.

Banking, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Ntranet logo

Ntranet

Island Federal Credit Union

Reviewed 4 years ago

Overall, I feel the experience was good. Our Implementation Manager, [SENSITIVE CONTENT HIDDEN] was extremely knowledgeable, friendly and always willing to help.

Pros

I like that you can "check in" documents and "check out" documents. This gives us the option to see the history and not have to store these documents on our own.

Cons

I would like to see more options for different types of formats to choose from when making pages. It was hard to learn how to make our own pages when one of the available formats did not meet our needs.

Vendor response

Thank you for taking the time to review OnSemble! I will be sure to pass along the compliment to Courtney. However, if you ever feel like you need additional training, we are here to assist and we also have the Resources Library at your disposal.

AvatarImg
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Michael M.

Verified reviewer

Financial Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Ntranet logo

Ntranet

Intuitive solutions at your fingertips

Reviewed 2 years ago

A great company to work with! Wonderful people from the ground up. The updates and advancements of this product over our relationship period has been fun to watch and clearly helps us to understand the value of our investment.

Pros

How easy the portal itself is to use and the complete support package Passageways and their teams offer.

Cons

The number of features and back-end options can be a bit cumbersome.

MK
AvatarImg

Michelle K.

Banking, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Ntranet logo

Ntranet

Bridging the gap

Reviewed 3 years ago

Onsemble has been very communicative and helpful. I love the support we receive from them, especially all of the webinars and trainings. It really helps bridge the gap between where our portal is today and where we want it to be.

Pros

Onsemble has helped our company feel so much closer and our communication has greatly increased. All of our offices are spread across the west side of our state, so it's easy to feel disconnected. This product has helped keep everyone on the same page and feel engaged. [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN] are two of the best resources we could ask for!

Cons

The implementation of the product was a bit of a struggle because I'm such a visual person. I was the only person on my implementation team and it's been hard trying to bring others in after implementing it. I wish I would have seen live portals ahead of time during each beginning step, as well as I wish I had pushed to have more team members on my side implementing this.

CE
AvatarImg

Courtney E.

Financial Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Ntranet logo

Ntranet

Passageways :)

Reviewed 4 years ago

Our company is fully taking advantage of being able to organize our policies and procedures, having the employees be able to access whatever is needed to get through their work day, and continue to grow for our company.

Pros

Passageways is a great tool to make your work environment work as a community. You can make it fun and navigationally/organizationally friendly. The support from their staff members gives you the ability to make it your own.

Cons

If you are not a computer whiz, it can be overwhelming once you begin building pages. However, the tools given to you along with staff support will help you through the obstacles.

Vendor response

Thank you for taking the time to review OnSemble! I'm happy to hear you are having very little issues. However, we do appreciate that feedback, and we are here if you ever need anything.

SN
AvatarImg

Shannon N.

Banking, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

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Ntranet

Simplify & Streamline - Yes Please!

Reviewed 3 years ago

We love the Onsemble crew - the whole process from implementation to our latest relaunch project has been easy and we've felt supported along the way. Also, the CSMs are so knowledgeable - you can tell them what you have in mind and they can make it happen!

Pros

It is really easy to use and the support that you receive after the sale is top notch!

Cons

The only thing that I don't like is actually being changed with the newest update, which is the ability to see your pages as you are making changes.

Vendor response

Thank you for taking the time to review OnSemble! I'm so glad that ease of use and simplicity are really coming across for you. Keep reaching out as needed, and we will always be here for your support needs.

MW
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Melinda W.

Financial Services, 11-50 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Loving our OnSemble Intranet - Compass

Reviewed 2 years ago

OnSemble has given us a mechanism to have more current communication without blasting out ALL emails. The central repository for resources and documents has proven to help keep documents up to date and reduce duplication. The help desk module has streamlined several processes. Overall, we are happy with OnSemble. It has brought us more current with our practices and is helping to get away from using email blasts and server folders for everything. After a year, we are still learning and revising and updating and refreshing. We are looking forward to additional updates to take some of the pain points away from our current version.

Pros

We were looking for a one-stop-shop for employee communication, documentation and other processes needing streamlined. OnSemble has provided a great platform for this. While it has not solved all our internal needs, it has provided a valuable, flexible and fun resource. *Central repository for documentation, policies, procedures and forms, etc. *Search function that makes finding documents a snap. *Ability...

Cons

*System Permissions module seems to be a bit out of date and does not appear to have upgrades to its functionality. This was a feature we were hoping to use more robustly. *Forms module appeared to be something we could utilize, but does not customize as easily as we had hoped. However, we know other users have used it successfully. *There are periodic bugs that don't seem to make sense or will only be repaired with updates. *There is a risk of creating too many layers of permissions, making it cumbersome and confusing if you do not create a good mapping from the onset. *Implementation seemed a little clunky, but it may have been we did not know the right questions to ask in the beginning.

SR
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Shaylan R.

Financial Services, 201-500 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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OnSemble Review

Reviewed 2 years ago

Overall, I have had a pleasant experience with OnSemble. I enjoy using the product, and I always enjoy working with the staff at the company.

Pros

My favorite thing about OnSemble is that it has given us an ability to collaborate and post news that reaches the whole company. It has been great, especially during COVID to get pertinent information out to our emplyoees.

Cons

I don't have any real complaints with the software, but I will still like to see the page building process amongst islands and modules to look and feel a bit less clunky. However, it has come A LONG way in the past few years from where it was and I am impressed with the improvements.

BM
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Brad M.

Banking, 201-500 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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OnSemble has been an amazing tool for our bank to unify employees and build a strong culture.

Reviewed 5 years ago

The primary benefits have been culture building and information dissemination. This has cultivated a family atmosphere among employees at all levels of the bank and pushed us forward in accomplishing organizational goals.

Pros

We love that OnSemble allows us to connect every employee across the bank from tellers all the way up to our executives. Employees feel more involved in each others' lives which cultivates a sense of family and increases buy-in across the board for our bank's mission and vision.

Cons

We have no complaints. The customer service has been absolutely fantastic and Passageways is a top notch company. As we move forward, we will definitely continue with them.

Vendor response

Thank you for taking the time to review OnSemble! I'm glad to hear how it's making you feel connect across your bank. I will definitely pass along those kudos to our Support and Customer Success teams too.

JL
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Jessie L.

Financial Services, 51-200 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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OnSemble and the Passageways Team Are Just What We Needed

Reviewed 6 years ago

OnSemble is exactly what we needed to create a more engaging, interactive portal for our employees. We have been able to build and maintain our portal, even those of us without a high amount of technical know-how, thanks to the simple-to-use design and the unsurpassed support from the Passageways team.

Pros

You don't have to have an education background in software to learn & manage the product effectively. Which also means that managing this is not time consuming. Also when we have ideas and suggestions Passageways is very open to them, asks questions to understand & works to include the new features or make the improvements you suggest.

Cons

At times some of the modules or islands don't function as simple or as straight forward as you would expect. But, as long as you share your frustration or suggestions for improvements with Passageways they do what they can to improve it to your satisfaction.

Vendor response

Thank you for taking the time to review OnSemble! I'm glad to hear that it's exactly what you've been looking for in a solution. We definitely appreciate the shout out for our Support team. If you ever feel like you are in need of additional training or for any new team members, let us know!

AS
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Angela S.

Financial Services, 51-200 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The people at Passageways, from the CSMs to the tech support staff are AWESOME.

Reviewed 6 years ago
Pros

I love that the possibilities nearly endless. How my portal looks and feels is completely up to me. I love that when I have a question, i can always get a quick answer from Tech support, without them making me feel like an idiot or that I am bothering them.

Cons

Ha! Its the same as the most in some respect. Starting with a completely blank page is so intimidating. I think it wouldve been easier for us during the initial design if we had a few pre-built templates to choose from that we then could've customized. The modules that are configured within the island itself are definitely easier for novices. I would really like better control of permissions. For instance, I would like to have permissions for a particular page rather than the entire workgroup. Possibly even specific islands within specific pages. I would like for more customization that it currently controlled by a CSS to be integrated into the portal so that people without design experience can more easily make those custom changes.

Vendor response

Thank you for taking the time to review OnSemble! I'm thrilled to hear that the Support and CSM teams are really doing it for you. If you ever feel like you are in need of additional training or for any new team members, let us know!

AM
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Andrea M.

Financial Services, 51-200 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Customized intranet portal to fit our corporate culture & needs

Reviewed 2 years ago
Pros

It is completely customizable! Our portal does not look like anyone else's - though we were able to look at other portal designs for inspiration. There are so many portal features to choose from that we could pick and choose what we believed would work best for our team members. Also, there is a lot of room to grow! Our portal changes constantly as we incorporate new pages and features.

Cons

It is important to ask a lot of questions during implementation. Some features have some hidden idiosyncrasies that we're not positive we would have known about if we hadn't asked about something else. While they do have 24/7 support, when you ask a question, you are often sent an article back so you have to troubleshoot on your own. They have pushed all support into an online ticketing system - picking up the phone isn't an option anymore. Be prepared if you have a question to receive links to articles, rather a direct answer to your specific question.