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Workplace from Meta vs Bettermode Comparison

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Overview

Category Leaders

Workplace from Facebook is a simple and secure way for people to share knowledge, work together and build connected communities.

Category Leaders

Bettermode is a community platform that helps businesses build online communities where members can discuss & connect under...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

4

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

19

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

1.3K

5

4

3

2

1

740

405

150

30

10

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

4.8

91

5

4

3

2

1

72

18

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

I love how easy it is for someone to put their talents on display and how easy it is for me to find them, helped a lot to find great people to partner with.
Workplace has given me the opportunity to connect with other independent business owners with similar interests and values. It is a secure platform we feel safe sharing motivating content.
I'm very pleased and happy with this product. It's helping me to stay connected and be productive in all areas online.

Pros

Tribe to me is the best of the best. There are many community tools, but Tribe would be considered the top tier in both functionality and price.
M so happy that I have Tribe in my toolkit, and I can see good things ahead for this reliable community building platform.
I am amazed at the price. You can't get software with this great quality anywhere else at this price.

Cons

Don't even use it anymore due to the massive spam and inability to turn off notifications.
I disliked the large amount of notifications that are received from the groups that I participated. This impacts directly on my productivity at work, because it spent a considerable amount of time.
Probably the biggest complaint I've heard concerning Workplace is the price as it is a bit on the expensive side for what it does.

Cons

I can't think of anything that it is missing at this time.
Features were somewhat limited and not very customizable.
Customization is limited to colors and graphics.
  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features68
  • @mentions
  • API
  • Access Controls/Permissions
  • Action Item Tracking
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Agenda Management
  • Alerts/Escalation
  • Alerts/Notifications
  • Attendee Management
  • Audio Calls
  • Blogs
  • Brainstorming
  • CRM
  • Calendar Management
  • Cataloging/Categorization
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Database
  • Content Creation
  • Content Management
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Discussions/Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Employee Directory
  • Employee Photos
  • Engagement Tracking
  • Event Calendar
  • Event Management
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • Filtering
  • Full Text Search
  • Gamification
  • Group Management
  • Ideation
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Media Library
  • Meeting Management
  • Member Directory
  • Membership Management
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Moderation
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-User Collaboration
  • Newsletter Management
  • Notes Management
  • On-Demand Webcasting
  • Onboarding
  • Online Forums
  • Personalization
  • Presentation Streaming
  • Presentation Tools
  • Private Chat
  • Project Management
  • Queue Management
  • Real Time Synchronization
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Social Promotion
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Text Editing
  • Third-Party Integrations
  • To-Do List
  • Transcripts/Chat History
  • Usage Tracking/Analytics
  • User Management
  • User Profiles
  • Video Conferencing
  • Video Streaming
  • Visual Analytics
  • Website Management
  • Widgets
  • Workflow Management
  • Total features78
  • @mentions
  • API
  • Access Controls/Permissions
  • Action Item Tracking
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Agenda Management
  • Alerts/Escalation
  • Alerts/Notifications
  • Attendee Management
  • Audio Calls
  • Blogs
  • Brainstorming
  • CRM
  • Calendar Management
  • Cataloging/Categorization
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Database
  • Content Creation
  • Content Management
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Discussions/Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Employee Directory
  • Employee Photos
  • Engagement Tracking
  • Event Calendar
  • Event Management
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • Filtering
  • Full Text Search
  • Gamification
  • Group Management
  • Ideation
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Media Library
  • Meeting Management
  • Member Directory
  • Membership Management
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Moderation
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-User Collaboration
  • Newsletter Management
  • Notes Management
  • On-Demand Webcasting
  • Onboarding
  • Online Forums
  • Personalization
  • Presentation Streaming
  • Presentation Tools
  • Private Chat
  • Project Management
  • Queue Management
  • Real Time Synchronization
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Social Promotion
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Text Editing
  • Third-Party Integrations
  • To-Do List
  • Transcripts/Chat History
  • Usage Tracking/Analytics
  • User Management
  • User Profiles
  • Video Conferencing
  • Video Streaming
  • Visual Analytics
  • Website Management
  • Widgets
  • Workflow Management

Integrations

  • Total integrations66
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Teams
  • Okta
  • OneDrive
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • Zapier
  • Total integrations19
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Teams
  • Okta
  • OneDrive
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • Zapier

User reviews that mention these apps

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Suhail A.

Human Resources, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Bettermode logo

Bettermode

Tribe is your go-to community product

Reviewed 4 years ago

I am personally satisfied with tribe. Starting from groups, topics, to customization

Pros

I like the fact that it's simple and easy to deploy, use your own sub-domains, and is customizable to every last detail based on your needs and requirements. It also has everything that a community software would need.

Cons

There is no 24/7 support available for the free tier. Email or chat support could have been provided.

Vendor response

Hi Suhail - Thanks for the feedback. We're happy that you loved the customization capability. Regarding 24/7 email and chat support on the free tier - at this point, it is not possible to offer support services 24/7 on a free plan (because of the scale). However, we have replayed your concern to our success team. Best, Team Tribe

SG
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Stephanie G.

Health, Wellness and Fitness, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Bettermode logo

Bettermode

Perfect for private online community and to reduce support team work

Reviewed 4 years ago

I’ have got incredible support from the team. I had some issues that have been fixed quickly. Thank you 🙏

Pros

I like everything about Tribe. You can do so many things from customers support to your business community and marketing. We have bought tribe with many idea in head for our marketplace users. The first idea was to create our VIP community where users can ask questions to others and get support from the community; but after the setup of our account, we have seen so much more opportunity.

Cons

The language localization was an issue for me. But the team is working on it.

Vendor response

Hi Stephanie, Thanks for the feedback. We're glad you could build a support community with Tribe and unlock other potentials! We've improved our language localization process so there should not be any issue going forward.

MM
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Marlee M.

Information Technology and Services, 10,001+ employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Bettermode logo

Bettermode

Great customer service and easy implementation

Reviewed 4 years ago

Overall, I've been very happy with Tribe. We are primarily using it for employee engagement, and it has been incredible effective. The customizable, automated leaderboard was a major contributing factor in our decision and so far it has paid off since we finished the implementation a couple of months ago.

Pros

I was very pleasantly surprised at how straightforward the implementation was. Our account manager Eli did a fantastic job walking us through the setup process and sharing useful recommendations based on her experience. Platform administration has also been very easy, and Tribe has proved very effective in activating our user base.

Cons

We did receive some feedback from users that the platform could have been more intuitive, particularly in the way content is aggregated / displayed on the news feed.

JL
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Jennifer L.

Computer Software, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Bettermode logo

Bettermode

Can't recommend Tribe enough!

Reviewed 2 years ago
Pros

Having access to Tribe's Campfire where community managers like myself can receive a quick response from the Tribe team to help troubleshoot issues, and learn the latest updates from [SENSITIVE CONTENT] has been a huge benefit to using Tribe. The customizability has allowed us to perfectly align our community with our brand. Can't recommend Tribe enough!

Cons

There are features such as adding all existing members to new spaces all at once, that I'd love to see implemented which would make sure no content goes unseen.

PW
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Pawel W.

Computer Software, 201-500 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Bettermode logo

Bettermode

A Community “Platform” in the true sense

Reviewed 2 years ago

Our company’s community team and customers are loving the community we built. Right now it is fully integrated with our tools and processes. We are collecting feedback from our customers to see how we further improve the community experience.

Pros

If you are looking to create an online space where you can connect and collaborate with your customers, Tribe’s community platform can help you. During the implementation, we found that you can just mold it into any form/design you want. Amazing technical documentation and easy SSO configurations also made it easier to deploy this quickly. Not to forget, the customer success team is there to guide you through the strategy. The biggest benefit of this platform is that it allows you to build solutions on top of the core solution. You can extend the functionality of the community using their developer platform.

Cons

This is not a con, but advice - pay special attention to the technical documentation and make sure it is always up to date. Given the nature of the platform, without discipline in documentation, implementation can quickly become complex.

MS
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Matt S.

Information Services, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Bettermode logo

Bettermode

Tribe personal network

Reviewed 4 years ago

It only took me a day or two of playing around with the settings to make things the way I wanted them. It is simple and user friendly. Some other options have way too many bells and whistles to navigate through and most of them you don't even need. Tribe customer services is top notch. You don't wait days to get help with support! Very much appreciated!!

Pros

I became a Tribe member due to the censorship of other popular social networks. Tribe gives us a place where we control the narrative and we can discuss issues without bias moderators approval. It is a great place and I've recommended it to many of my business associates and friends.

Cons

The only con I see at this time is the inability to send private messages from user to user. You can comment on each others post but not send a message directly to that person. I hear this is coming and look forward to it.

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Madison N.

Program Development, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Bettermode logo

Bettermode

Online Community With High Potential

Reviewed 4 years ago

Our company has been very happy with Tribe's features and functionality. We wanted to create a community for pharmacy technicians to interact with one another under the umbrella of our certifications and brand as a whole. We looked at a few other companies but ultimately chose Tribe as they had all of the features we needed for a lower price. Although we haven't officially launched to the public yet, the site has been useful both internally and externally as we utilize both secret, private, and public groups. By offering access to an early group we have seen the site's value as individuals share personal experiences, ask questions and help one another.

Pros

The ability to customize the header and URL allowed for a seamless integration, look and feel from our own website. One of our favorite features is the Reputation Score, which encourages members to actively participate in discussions to receive points.

Cons

Some features are lacking but we value Tribe's transparency in the site's continuous improvement as they outline upcoming goals on their website and are quick to share work-arounds or fixes for whatever problem you may be experiencing.

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Michael W.

Market Research, self-employed

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Bettermode logo

Bettermode

It takes a Tribe, and you can own it!

Reviewed 4 years ago

Very happy with Tribe and what they bring to the table. I think that it will definitely be able to grow our business.

Pros

So, I really like that Tribe is an available product. When you have the noise of FB ads and Nextdoor false alarms. I am glad to have a product like Tribe that is scalable to what you want it to be.

Cons

I am not a huge fan of not being able to run multiple Tribes from one account. I would like to have a better solution that you may be able to have one admin then still another top level admin that could check in and manage multiple admins.

Vendor response

Glad that you liked the idea of Tribe and its scalability. You can create multiple communities with the same account, however, it'd be difficult to manage several communities with one account. But, it's entirely up to the community owner.

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Nick B.

Computer Software, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Bettermode logo

Bettermode

From MVP to MVP, Tribe is the gift that keeps on giving

Reviewed 2 years ago

Tribe is helping bringing a sense of community to the wonderful users of Proposify. It allows me to connect with our customers on a deeper level and find out what makes them successful, while being able to drive that sense of unity home all at once. For the cost, I am blown away at what you get. I would easily pay double what they ask (but don't tell em)

Pros

I'm brand new to the SaaS community space, and honestly, Tribe was the right decision. I looked at some competitors that offered similar things, but at 2x the cost. I couldn't believe how incredible Tribe for the value.

Cons

Again, when I bought the software, it had a long way to go. But it's made incredible strides since then, and I'm glad I purchased! Truly took it from an MVP software to THE MVP software in community engagement. Huge props to the product team, they have their heads screwed on straight.

SR
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Susie R.

Marketing and Advertising, self-employed

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Bettermode logo

Bettermode

Easiest Ever Online Community Solution

Reviewed 3 years ago

I immediately liked this project for its ease of use. The sales and support team are friendly and quick to respond. The platform can be used for a wide array of applications (support, community, collaborative teams), and several of my clients who will gain substantially from its use.

Pros

Quick setup, multiple options, fast learning curve, great price.

Cons

Some options are on the TO-DO list for the development team, but they're really open to ideas and suggestions.

Vendor response

Hi Susie, Thanks for sharing the candid feedback. We appreciate your kind words. Glad that our design patterns and engagement models derived from popular social networks helped you minimize the learning curve. I'm conveying this to our product team.

MT
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Mit T.

Internet, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Bettermode logo

Bettermode

Best Online Community Software

Reviewed 4 years ago

It is helping us a lot to connect with testers from across the globe and we're getting really great results so far. All the features which we required to build a community is available on the tribe. If anyone wants to build their own community, go for tribe without any second thought!

Pros

Easy to set up, most of the community related features are available like groups, Q & A, etc.

Cons

Hashtag implementation should be there instead of topic selection.

Vendor response

Hi Mit, We appreciate your feedback and love working with the KiwiQA team. Thanks for your trust and partnership. Regarding hashtag - that's already in our pipeline. Best, Team Tribe

DM
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David M.

Marketing and Advertising, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Bettermode logo

Bettermode

This is a "no-brainer."

Reviewed 3 years ago

Tribe has been great to work with. I use their chatbot often and get responses quickly. I test and buy many software platforms and this is one that has been an awesome addition to my agency.

Pros

I have been looking to build my own social media site for a long time. As CEO of a marketing agency, we routinely get blocked from some social media companies for posting too frequently when we manage many pages. The lost revenues in 2020 from big tech was huge. We have looked to develop our own social media when we discovered Tribe. Everything that we wanted is on this platform. It's easy to use, set up and manage. I am amazed at the price. You can't get software with this great quality anywhere else at this price. If you aren't making the switch now and building your own site, you are going to be late to the game soon.

Cons

Building your social media site requires you to remind your followers, friends and family to join. It may take two or three times to remind them to move. They will.

SA
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Samina A.

Health, Wellness and Fitness, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Bettermode logo

Bettermode

Very adaptive; user and business friendly

Reviewed 4 years ago

Ours is a health and weight loss company and one of the biggest problems our users face is - motivation. This community page aims to help them in their journey of weight loss by seeing others' stories, sharing their own, and receiving encouragement. And it is a very big credential for us, as we can portray our successes from the customer herself/ himself.

Pros

There were a lot of scenarios which we needed custom for our business and which were taken care of by Tribe - for e.g. having multiple content categorization like Recipes, Exercises, etc., pinning of posts for greater coverage on feed, etc. For all users, they have an open policy to write your pain point, and based on the no of their users impacted, they take it up in their roadmap which is good end user collaboration. Many of our custom requests were taken on the roadmap and implemented. Customer support is quite responsive and tries to work with the customer to resolve issues, and does not just force pre-built features. The Tribe as a platform is quite holistic and can cover all the basic and advanced needs of a community feature.

Cons

More holistic in built analytics can be a bonus if implemented.

Vendor response

Hi Samina, Thanks for the candid feedback. We're glad that the customizability of the Tribe Platform worked for your solution. As you mentioned, the beauty of Tribe is its ability integrate into products and bring in community touchpoints. Regarding better analytics - yes, we're already working on this, so we'll keep you posted on the progress.

CA
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Cengiz A.

Management Consulting, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Bettermode logo

Bettermode

Just do it

Reviewed 5 years ago

I liked it. It helped me to establish a community base without hurdle and delay.

Pros

It’s intuitive and user friendly. It allows instant community building even with the basic futures. That it has itself a community of tribe users is a very good idea. I got timely support from there. When you request an answer or ask for a feature they get back to you with their full dedication. You will you partner with them.

Cons

It’s monthly fee too expensive for us now at the stage of community building. There should be 3 months trial period so that we see to what extent it works when full features are used. Then if it works fee based period would start. Another thing that needs to be improved is to give several strong tools to admins to nurture, increase, and monitor how members interact. Rich statistics demonstrating many different types of member activities is the key to help create a viable, active, engaged community. Also, a smartphone app is a must. Finally, creating means to integrate other relevant apps into tribe would be very wise decision.

Vendor response

Thanks for the detailed review. Our pricing is about 50-80% cost-effective when compared with other similar SaaS solutions in the online community domain. Regarding better analytics - we are offering native report which helps you track the overall health of the community. Integration with Amplitude Analytics will give you additional granular insights on every single member activity and content. Mobile app - This will be released in 2020. At this point, companies are simply using our API to build community components inside the existing mobile app.

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Jaime N.

Marketing and Advertising, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Bettermode logo

Bettermode

Tribe is great for creating a private community

Reviewed 4 years ago
Pros

We're using Tribe for our internal community of 450+ virtual assistants from VirtualLatinos.com, and we love the ability to share content, tips and ideas internally on a private community using Tribe. Our VAs specially love the points system, and people have been actively engaged, sharing and commenting to get high up on our scoreboard. So far, we've very happy with it!

Cons

Would be great if it would have more integrations with other system, but already has some

Vendor response

Thanks, Jaime. It's great to learn that the virtual currency system is working out for you. Regarding additional integrations - yes, we're constantly working this. This month we're releasing integration with e-commerce platforms.

AR
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Verified reviewer

E-Learning, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Bettermode logo

Bettermode

Deadly useful and intuitive to use

Reviewed 4 years ago

I use Tribe to gather a community (or tribe) around my business

Pros

I really love Tribe. It’s a perfect and independent group you can build so easily. I’m totally fan of the UI/UX of Tribe, really intuitive and easy to use. I can only recommend it to anyone willing to create and grow a community or an audience away from facebook, Slack or Discord. It offers advantages of each of them without the disadvantages.

Cons

Maybe the difficulty to clarify differences with quick topics, questions, articles and discussion for my users. Sometimes they publish in one way and should have been in another way. I would like to have the ability to modify that.

Vendor response

Hi there, Thanks for the kind words and we truly appreciate the time invested to review us. Especially our design team is experiencing tribal joy as I submit this reply.

RK
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Rahul K.

Hospital & Health Care, 1,001-5,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Bettermode logo

Bettermode

Amazing Community Platform

Reviewed 4 years ago

Amazing Experience

Pros

Tribe is an amazing platform for the community building. User can customize the UI and Experience of the user with custom fields. Providing multiple apps plugins like Amplitude, Sendgrid, Telegram, Google Analytics, SSO, Zapier etc. are awesome and very easy to implement with basic tech knowledge only. I would recommend to Tribe to everyone who wants to build the community from scratch without any coding efforts.

Cons

Ability to do live session on the community

Vendor response

Hi Rahul, It's a privilege to serve Cloudnine Hospitals. Thanks for highlighting the customization and integration capabilities. We'll definitely offer live streaming option. Currently, some of our customers are using YouTube/Zoom/Facebook for live streaming and embedding the same in the community. We'll come back to this answer and update when we release a concrete solution for live streaming. Best, Team Tribe

MW
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Meryl W.

Financial Services, 10,001+ employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Bettermode

They delivered a top notch platform for our customer community

Reviewed 5 years ago

Simply focus on what you would want to achieve based on your business goals. For example, keep the Question and Answer module at the center if you want to foster discussions. Talk to Tribe's community management team; they have some of the most practical suggestions for improvement.

Pros

We are from financial services domain (loans and mortgages to be specific) and were in search for a software solution to create customer community where we can give access to a useful pool of content and allow them to ask questions, submit answers, connect with each other and have intimate discussions in subgroups. Tribe offered all of these with an easy to use interface and we were able to go live within a week that included moderate customization of the platform.

Cons

It could still improve in terms of more features such as community event creation and management. But, perhaps feature development is an ongoing task and they would get to it eventually.

Vendor response

Hi Meryl, Thanks for taking the time to help us improve with your feedback. Greatly appreciate your kind words. We're glad to see that our feature set and usability help you launch a really powerful customer community. Thanks again for choosing us as your community partner. Regards, Team Tribe

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Monica D.

Computer Software, 10,001+ employees

Used weekly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Tribe is an user friendly community software with loads of features.

Reviewed 5 years ago

Easy to use, modern design, fair pricing, and lots of useful integrations.

Pros

Making the decision to migrate from an existing community solution was very challenging. Tribe team really made it fast and easy by having the right migration processes and tools. Their community success team was always available to handle issues and requests. What I liked very much about Tribe is the simplicity of their core platform that can be extended with different apps based on my community need. We got all these great solutions at a fraction of cost we used to spend on the previous platform.

Cons

Tribe did not provide us with any mobile app but to be fair the messenger integration was a great replacement. Their idea that people do not want to just install another mobile app sounded reasonable.

Vendor response

Hi Monica, Thanks for taking the time to write such a detailed review and choosing us as your preferred community partner. Glad that we could provide seamless migration experience and customization at your preferred price point. Best Regards, Team Tribe

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Balaji M.

Information Technology and Services, 51-200 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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One app for all your community needs!

Reviewed 4 years ago

We were on the verge of finalizing another tool for our community portal. After I saw Tribe, there was no looking back. Tribe provided us with everything in-house. Implementing Single Sign-On with our product was a breeze. Everything was well documented and we had very little to do with the development efforts. The rich set of integrations provided by Tribe is something that will make this application stand out from others in the crowd. We were able to integrate Tribe with most of the third-party applications we use. In a few days, we had our sleek, responsive, modern, flexible and powerful community portal up and running.

Pros

Tribe is ultra customizable. Also, it has plenty of integrations to help you enable your community with any additional needs you have. It is cost-efficient as well when compared to any other community platforms available right now. We wanted to have a community portal with solution articles support built-in. Tribe is one among the very few which had that functionality.

Cons

The default look and feel of the product can be a little bit better. But it can be completely customized and you can make it match the look and feel of your product.

BH
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Behzad H.

Consumer Electronics, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excited to build our community.

Reviewed 5 years ago

We got to know about tribe as we were beginning to plan for creating a community for our customers. Our experience so far with Tribe has been a great one. We have received great support from the Tribe team. The platform itself is very easy to use and we appreciate the proactive support suggestions we receive for improving our community. Tribe is trying to help users customize their communities with the features that work for them best. Trube has reached out to us a number of times to see if we need a feature that they don't currently offer so they can build it for us and I find that very unique.

Pros

Easy to use, customizable, visually appealing.

Cons

I haven't come across one but if I do I will make sure to share.

Vendor response

Hi Behzad, Thanks for the great review :) we are delighted to know you liked the intuitiveness of the platform and customer support. Since we're truly user-centric and committed to see our customer sicced, we take a proactive approach to find out ways to help our clients. We are honored to have you as a member of the ever-growing Tribe family. Best Regards, Team Tribe

EL
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Evan L.

Insurance, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Bettermode

Great Product!

Reviewed 4 years ago
Pros

Tribe has added value to membership in our trade association, especially during a time when in-person events and meetings cannot happen. We created an Online Community on Tribe at a fraction of the cost of what competitors are charging. This Online Community allows our members to ask questions and engage with us virtually! We have received great feedback so far from our members and people love joining our Community as it is so simple to use and requires zero onboarding. In terms of customizability, Tribe offers a Community platform for the biggest tech geeks and for beginners. Whether you want to add your own code to make it your own or if you want to keep it as is and add your logo and change the colors, the platform is incredibly user friendly and easy to use! Go Tribe!

Cons

Nothing! Tribe has been so easy to use and east to manage

Vendor response

Hi Evan, Thanks for your feedback and kind words. Glad that you loved the customizability and usability of Tribe. Best, Team Tribe

MC
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Marie C.

Telecommunications, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The Best for Engaging with Coworkers

Reviewed 4 years ago

I enjoy it. I use it almost daily. Employee Engagement is a huge factor for our organization. The best part of our organization is its people and our strong teams. It was essential for us to find a way to keep our positive culture moving in the right direction when the pandemic hit, and this has been the perfect space for us.

Pros

It is intuitive and easy to use. People enjoy using it because it reads like a familiar social media platform while protecting their private social media accounts from there professional circles. Our organization's Social Committee was looking for a platform that would help us to stay virtually connected with our coworkers at the beginning of the COVID-19 pandemic. We needed something that would be...

Cons

It would be nice to have more options to upload photos on regular posts. Right now it seems like we can only upload them in the "Discussion Thread" format. Other than that, it's really fantastic. Wouldn't change a thing!