WSS Knowledge Features

WSS Knowledge

Documentation and knowledge base creation

3.5/5 (2 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Assignment Management
Auto-Responders
Automated Routing
CRM
Call Center Management
Cataloging/Categorization
Client Portal
Collaboration Tools
Contact Database
Content Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Discussions / Forums
Document Storage
Email Management
Email Templates
Event Triggered Actions
Full Text Search
Help Desk Management
Issue Scheduling
Knowledge Base Management
Knowledge Management
Live Chat
Mobile Access
Monitoring
Multi-Channel Communication
Network Monitoring
Online Forums
Performance Metrics
Prioritization
Project Management
Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Real-Time Chat
Recurring Issues
Remote Access/Control
Reporting/Analytics
Role-Based Permissions
Rules-Based Workflow
Self Service Portal
Service Level Agreement (SLA) Management
Single Sign On
Support Ticket Management
Surveys & Feedback
Tagging
Task Management
WYSIWYG Editor
Widgets
Workflow Configuration
Workflow Management
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API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Assignment Management
Auto-Responders
Automated Routing
CRM
Call Center Management
Cataloging/Categorization
Client Portal
Collaboration Tools
Contact Database
Content Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Discussions / Forums
Document Storage
Email Management
Email Templates
Event Triggered Actions
Full Text Search
Help Desk Management
Issue Scheduling
Knowledge Base Management
Knowledge Management
Live Chat
Mobile Access
Monitoring
Multi-Channel Communication
Network Monitoring
Online Forums
Performance Metrics
Prioritization
Project Management
Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Real-Time Chat
Recurring Issues
Remote Access/Control
Reporting/Analytics
Role-Based Permissions
Rules-Based Workflow
Self Service Portal
Service Level Agreement (SLA) Management
Single Sign On
Support Ticket Management
Surveys & Feedback
Tagging
Task Management
WYSIWYG Editor
Widgets
Workflow Configuration
Workflow Management
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API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Assignment Management
Auto-Responders
Automated Routing
CRM
Call Center Management
Cataloging/Categorization
Client Portal
Collaboration Tools
Contact Database
Content Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Discussions / Forums
Document Storage
Email Management
Email Templates
Event Triggered Actions
Full Text Search
Help Desk Management
Issue Scheduling
Knowledge Base Management
Knowledge Management
Live Chat
Mobile Access
Monitoring
Multi-Channel Communication
Network Monitoring
Online Forums
Performance Metrics
Prioritization
Project Management
Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Real-Time Chat
Recurring Issues
Remote Access/Control
Reporting/Analytics
Role-Based Permissions
Rules-Based Workflow
Self Service Portal
Service Level Agreement (SLA) Management
Single Sign On
Support Ticket Management
Surveys & Feedback
Tagging
Task Management
WYSIWYG Editor
Widgets
Workflow Configuration
Workflow Management
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WSS Knowledge Feature Reviews

2 reviewers had the following to say about WSS Knowledge's features:

John K.

Good value of features, vendor support and spendings

2010-11-08

Feature set has been met from the first selection phase and this is one to note as well.

Pros

It has great interface and usability for everyday work with KB, fully integrates with our current infrastructure and AD for user authorization, feature-full and has outstanding support.

Cons

We had some issues during deployment. However, I must admit that support was extremely helpful and we have solved them easily with the help of the vendor.

Source: GetApp
Helpful?   Yes   No
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Suzanne G.

Once good, no longer supported

2020-02-18

We stopped using it and switched to a hosted KB service.

Pros

This knowledgebase software had a lot of features once upon a time.

Cons

It was no longer supported. The interface was ugly.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
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