Knowledge Base Manager Pro Features

Knowledge Base Manager Pro

Documentation and knowledge base creation

3.5/5 (2 reviews)

Knowledge Base Manager Pro Feature Summary

  • Powerful Search with NLS
  • Searchable Documents
  • LDAP Integration (Active Directory)
  • Active Response System
  • Workflows
  • Custom Fields
  • WYSIWYG Editing
  • Related Articles
  • Multiple Users and Groups with Permissions
  • Article Templates, Snippets and much more.

Competitor Feature Comparison

API
Access Control
Activity Tracking
Automatic Lead Distribution
Call Monitoring
Call Recording
Categorization
Collaboration Tools
Custom Fields
Customer Complaint Tracking
Customizable Reporting
Customizable Templates
Email Integration
Email Notifications
Email Templates
Escalation Management
Instant Messaging
Multi-Language
Online Forums
Performance Reports
Project Time Tracking
Rules-Based Workflow
Scheduled Reporting
Search Functionality
Status Tracking
Summary Reports
Support Ticket Management
Support Ticket Tracking
Tagging
Third Party Integration
Time Clock Integration
WYSIWYG Editor
Widgets
Workflow Management
Learn moreCompare App
API
Access Control
Activity Tracking
Automatic Lead Distribution
Call Monitoring
Call Recording
Categorization
Collaboration Tools
Custom Fields
Customer Complaint Tracking
Customizable Reporting
Customizable Templates
Email Integration
Email Notifications
Email Templates
Escalation Management
Instant Messaging
Multi-Language
Online Forums
Performance Reports
Project Time Tracking
Rules-Based Workflow
Scheduled Reporting
Search Functionality
Status Tracking
Summary Reports
Support Ticket Management
Support Ticket Tracking
Tagging
Third Party Integration
Time Clock Integration
WYSIWYG Editor
Widgets
Workflow Management
Visit WebsiteCompare App
API
Access Control
Activity Tracking
Automatic Lead Distribution
Call Monitoring
Call Recording
Categorization
Collaboration Tools
Custom Fields
Customer Complaint Tracking
Customizable Reporting
Customizable Templates
Email Integration
Email Notifications
Email Templates
Escalation Management
Instant Messaging
Multi-Language
Online Forums
Performance Reports
Project Time Tracking
Rules-Based Workflow
Scheduled Reporting
Search Functionality
Status Tracking
Summary Reports
Support Ticket Management
Support Ticket Tracking
Tagging
Third Party Integration
Time Clock Integration
WYSIWYG Editor
Widgets
Workflow Management
Visit WebsiteCompare App

Knowledge Base Manager Pro Feature Reviews

2 reviewers had the following to say about Knowledge Base Manager Pro's features:

John Kramic

Good value of features, vendor support and spendings

2010-11-08

It has been a pleasure to work with the vendor on implementation and planning stages, they where quite active providing best practices on how to achieve our goals with their KB solution. Feature set has been met from the first selection phase and this is one to note as well.

Pros

It has great interface and usability for everyday work with KB, fully integrates with our current infrastructure and AD for user authorization, feature-full and has outstanding support.

Cons

We had some issues during deployment. However, I must admit that support was extremely helpful and we have solved them easily with the help of the vendor.

Source: GetApp
Helpful?   Yes   No
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Suzanne Goldlust

Once good, no longer supported

2020-02-18

We stopped using it and switched to a hosted KB service.

Pros

This knowledgebase software had a lot of features once upon a time.

Cons

It was no longer supported. The interface was ugly.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more