Zimbra Collaboration Suite vs Front Comparison

Zendesk Suite

Freshdesk

Help Scout

Microsoft Exchange

Morningmate

Howspace

Helpful software that enables team work and unites communications for our team collaboration.

Front, seamlessly enhancing collaborations among team members.

We appreciate the positive review, Jessica!

Fantastic! I didn't use it before coming to Zonos, and we haven't used any other email platform to communicate with our clients since.

Help your company see what's in "Front" of you

Thanks so much for your positive review, Sophia. We're glad you enjoy the product (and Front puns) as much as we do!

great tool to connect several email addresses into one place

Streamlines the process of sifting through a large inbox and enables the collaboration of an entire team to accomplish this task.

We use Front as a way for our sales team to quickly sift through emails and keep an archive

I highly recommend Front for team-based customer service or support teams who can take advantage of shared drafts, comments, assigning threads, tags, and snoozing. Our team works with high customer ratios, mostly reactive but with some proactive outreach, and Front enables us to work collaboratively to drive customer success at scale in an efficient and cohesive manner.



Collaboration Made Easy!

Great for email management

Front: Great app for email and collaboration

I am very happy to have discovered Front App, working with some clients. It makes collaboration so easy even though executive and assistant are miles apart. It's a wonderful tool for distributed teams.

Making inbox management easy

I'm still learning on how to customize it to better fit my needs. We use this app as our internal help centre (we previously used Zendesk) and I'm optimistic on the premise of this app. 

An email client that's also your help desk. 

Overall it was easy enough to set up and configure rules without much technical help.  The difference from other systems we used to manage our email was instantly significant and improved efficiency and response times.

If you have multiple teams managing emails daily, Front is for you.

The Future of Email is Here --- Front

The Bestselling in the market Customer service and Collaboration tool.

We're thrilled that you're pleased with Front! If your needs or workflows in the product ever shift, please share feedback with us here: https://community.front.com/ideas.

I felt in Love with Front after start using it. It sounds weird but the software is great. There is still a lot to improve but day by day I love to work with.
We are using Front even as our Customer Support Ticket System. With the rules, tags and integrations we could improve our time to answer and the collaboration between the teams.
Recommended!


I do not know any program which helps like Front to manage the mass of emails

We're thrilled with our experience. Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful. The application itself functions as expected for our inbound sales team to manage hundreds of inquiries with Canned Responses, auto responses, Snooze + Follow up, tagging, and collaboration. Highly recommend the tool. We use Zendesk for our Customer Experience team (support). It is a very robust tool and we haven't evaluated fully what it would look like to move to Front App from Zendesk. The needs get very technical for huge customer support operations, so Front would probably be sufficient, but I haven't fully vetted that.

Great App for Team Management of Tickets and Emails from Various Sources

My team is able to be more efficient and we all can see past comments and such so it makes our team more cohesive. Many times the client doesn't even know which team member they're speaking to because we are so united...because of Front. We are able to create Asana tasks directly from our Front inbox which saves some time. I am able to stay more organized and keep the cleanest inbox that I've ever had in my entire 20+ years of work experience. I can't believe that I could even live without Front before. I don't see how I can ever go back to the old way of just sending e-mails and losing the collaboration function that Front provides. One problem that many people have is tagging an e-mail as backup for a task or the like. With the permalink feature, we're now able to attach an e-mail string to any Asana task so that the we can quickly refer back to the e-mail without screenshots and the like. It's so much easier now to keep all of our information together without an overload of e-mail messages.

The Best Team Collaboration Tool!

Compare Zimbra Collaboration Suite and Front based on features, pricing, verified reviews, integrations & more. Find out which software is best for your business today.

Microsoft Exchange helps increase user productivity while protecting data. It offers a personalized inbox, enhanced search, customization with Add-ins, and a calendaring system that goes beyond scheduling.

Experience seamless project management and task completion with Morningmate's comprehensive collaboration platform designed for teams of all sizes and types. This intuitive, all-encompassing platform enables you to take charge of projects and tasks effortlessly.

The Howspace platform is designed to empower organizations to drive growth and sustainable impact through limitless involvement.

We believe that engaged people can transform anything. Our platform enables leaders to involve people in transformation and change.

Zimbra Collaboration is an enterprise-class solution for company collaboration with email, calendar and file sharing tools. Zimbra community provides a private social networking space and online community, a place for customer support, with online knowledge bases and other helpful documentation.

Access Controls/Permissions

Activity/News Feed

Calendar Management

Collaboration Tools

Communication Management

Contact Management

Content Management

Email Management

File Sharing

Group Management

Inbox Management

Live Chat

Mobile Access

Multiple User Accounts

Real Time Editing

Real-Time Chat

Reporting/Analytics

Response Management

Screen Sharing

Task Management

User Profiles

Video Conferencing

Zimbra Collaboration Suite

Web-based

Freelance 

They have a plan for small businesses, the kickstart, which is perfect for those who have few boxes under management. The assistance is kind, punctual and courteous and their salesmen are very good.

SOFTWARE TRAINEE

We can integration this suite with informative applications like Ted, IBM redbooks to view our daily feeds which is quite helpful for the people who are more interested in gaining knowledge.

Network System Engineer

I like the easy installation and the web administrative console which can be used for many admin tasks. The Desktop app is great and easy to use.

Associate Application Consultant

I am happy with the service, and would like to continue purchasing this service.

Analista de operaciones

Zimbra Collaboration Suite has brought me many benefits professionally speaking. Having this software has been a very pleasant experience since we migrated from another mail service to Zimbra.

IT MANAGER

The update processes are complex, since they must be done in a controlled environment, because they can produce an error and place the entire service offline.

US Marketing Manager 

It is a good software to connect to the equipment through group chats, where even the creation of channels based on videoconferences is allowed. In addition, it can be used to share documents online.

Technical Support

Open Source - Easy to Configure, Less capital needed, less memory Consuming and Secure. Simplicity - the user interface is very friendly no need to introduce people on how to use it.

Hard to customize the installation, lost data when I needed to migrate to another server. The API uses XML-RPC which is not easy to use, JSON is a lot easier.

Analista

One area of ​​the company was migrated to the zimbra service to unburden the other platform we use and we had a great result with the union of the two email services.

Executive Director

The read messages do not drop down to low priority, so if I leave one unread so I can come back to it. The message gets buried in the inbox.

Customer Success Manager/Solutions Consultant

I can't say that there's anything I dislike about it so far.

Volunteer Relations Coordinator

Overall I enjoy using Zimbra. I find it easy to use, and I like some of the features that they overall, but overall I don't find it the best email software out there.

Quantitative Analyst

I liked the fact that one can run it on a browser, making it compatible with any operating system. Email categorization with folders makes it easier to organize correspondence than Google mail.

IT Director

Great for small orgs that can't justify the cost of paid email suites but want the features that they may have become used to with Exchange/Outlook.

Great for small orgs that can't justify the cost of paid email suites.

Zimbra Collaboration Suite screenshot

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Help Scout is a customer support platform built for growing teams to deliver top-notch customer service. When you sign up, you get access to an entire suite of tools — including shared inbox, knowledge base, and live chat software — all built to help you create the best customer experience possible.

Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer comms by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration.

@mentions

Account Alerts

Account Management

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Application Management

Appointment Scheduling

Archiving & Retention

Assignment Management

Audit Trail

Automated Routing

Autoresponders

Batch Communications

Brainstorming

Business Process Automation

Calendar Sync

Calendar/Reminder System

Call Center Management

Call Monitoring

Call Recording

Call Routing

Campaign Analytics

Campaign Management

Canned Responses

Case Management

Chat/Messaging

Chatbot

Churn Management

Client Management

Client Portal

Commenting/Notes

Compliance Management

Computer Telephony Integration

Configurable Workflow

Contact Database

Corrective and Preventive Actions (CAPA)

Customer Communication

Customer Complaint Tracking

Customer Database

Customer Engagement

Customer History

Customer Management

Customer Segmentation

Customer Service Analytics

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Recovery

Data Visualization

Deadline Management

Deal Management

Discussions/Forums

Document Storage

Drag & Drop

Email Distribution

Email Marketing

Email Monitoring

Email Reminders

Email Templates

Email Tracking

Employee Database

Employee Directory

Engagement Tracking

Event Calendar

Event Triggered Actions

Feedback Management

For iPad Devices

For Startups

Health Score

Help Desk Management

Interaction Tracking

Internal Chat Integration

Inventory Management

Issue Management

Issue Tracking

IT Asset Management

Knowledge Base Management

Knowledge Management

Lead Capture

Lead Management

Lead Qualification

Macros/Templated Responses

Mailing List Management

Front

Android

Windows

iPad

iPhone

Business Development Representative

It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.

Zimbra Collaboration Suite vs Front Comparison

Zimbra Collaboration Suite

Front

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives