Instant Messaging & Chat Software

GetApp®, a Gartner company, has been helping businesses choose software since 2009
Explore over 100 Instant Messaging & Chat apps and 29,000 verified user reviews
Our Category Leaders methodology ranks apps by security, reviews, integrations & more
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Slack   

8,697
A single place for team communication and workflows
Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do. Read more about Slack
A single place for team communication and workflows
Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do. Read more about Slack

Zendesk  

1,579
Cloud customer service software
Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is ea… Read more about Zendesksy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media. Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.
Cloud customer service software
Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is ea… Read more about Zendesksy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media. Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.

Podio  

184
The flexible way to manage projects with clients
Communicate, organize and get work done in one place with Podio. A tool that your team will love to use, that's entirely customizable to suit how you run projects most efficiently.  Read more about Podio
The flexible way to manage projects with clients
Communicate, organize and get work done in one place with Podio. A tool that your team will love to use, that's entirely customizable to suit how you run projects most efficiently.  Read more about Podio
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Instant Messaging & Chat Category Leaders Q4 2018

GetApp's quarterly ranking showcases the leading 10-15 Instant Messaging & Chat apps based in the cloud. Each app is scored using five factors, worth 20 points each, for a total possible score out of 100. These factors include user reviews, integrations, mobile app availability, functionality, and security. Each app's score is independent of commercial interests and existing relationships that GetApp has with app vendors.

Scroll down for more details about inclusion criteria and scoring.

Score
ReviewsIntegrationsMobileFunctionalitySecurity
76
76
Reviews 20/20
Integrations 20/20
Mobile 16/20
Functionality 20/20
Security -/20
61
61
Reviews 9/20
Integrations 9/20
Mobile 15/20
Functionality 13/20
Security 15/20
58
58
Reviews 17/20
Integrations 7/20
Mobile 15/20
Functionality 19/20
Security -/20
57
57
Reviews 9/20
Integrations 7/20
Mobile 13/20
Functionality 12/20
Security 16/20
57
57
Reviews 17/20
Integrations 7/20
Mobile 16/20
Functionality 17/20
Security -/20
57
57
Reviews 13/20
Integrations 16/20
Mobile 13/20
Functionality 15/20
Security -/20
51
51
Reviews 11/20
Integrations 10/20
Mobile 14/20
Functionality 16/20
Security -/20
47
47
Reviews 10/20
Integrations 10/20
Mobile 13/20
Functionality 14/20
Security -/20
44
44
Reviews 12/20
Integrations 5/20
Mobile 14/20
Functionality 13/20
Security -/20
43
43
Reviews 11/20
Integrations 2/20
Mobile 18/20
Functionality 12/20
Security -/20
39
39
Reviews 9/20
Integrations 3/20
Mobile 13/20
Functionality 14/20
Security -/20
36
36
Reviews 10/20
Integrations 2/20
Mobile 13/20
Functionality 11/20
Security -/20
33
33
Reviews 11/20
Integrations 2/20
Mobile 14/20
Functionality 6/20
Security -/20
32
32
Reviews 9/20
Integrations 5/20
Mobile 14/20
Functionality 4/20
Security -/20
29
29
Reviews 8/20
Integrations 3/20
Mobile 14/20
Functionality 4/20
Security -/20

Best Comparison List of Vendor Applications & Tools

GetApp lists the best Instant Messaging & Chat software vendor reviews. Including examples of their program solutions, company comparisons, and other types of application options.

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