Instant Messaging & Chat Software

Best Comparison List of Vendor Applications & Tools
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22 apps

LiveAgent   

687
Great customer service starts with better help desk software
Great customer service starts with better IM & Chat software! Read more about LiveAgent

Zoho Desk   

1,555
Industry's first context-aware Helpdesk Software
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. Read more about Zoho Desk
Industry's first context-aware Helpdesk Software
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. Read more about Zoho Desk

Salesforce Service Cloud   

435
Customer service & support software
Support Every Customer. Anytime. Anywhere. Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction. Read more about Salesforce Service Cloud
Customer service & support software
Support Every Customer. Anytime. Anywhere. Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction. Read more about Salesforce Service Cloud

HelpCrunch   

83
Customer Communication tool for Support, Marketing & Sales
Talk to your product users with in-app messenger Send automated chat and email messages to the right people at the right time. Onboard, engage users, and increase conversions across the whole funnel. Read more about HelpCrunch
Customer Communication tool for Support, Marketing & Sales
Talk to your product users with in-app messenger Send automated chat and email messages to the right people at the right time. Onboard, engage users, and increase conversions across the whole funnel. Read more about HelpCrunch

LiveChat   

831
Premium Customer Service Software for Live Chat & Help Desk
LiveChat is an instant communication tool that allows you to live chat with your customers. Read more about LiveChat
Premium Customer Service Software for Live Chat & Help Desk
LiveChat is an instant communication tool that allows you to live chat with your customers. Read more about LiveChat

Bitrix24   

350
100% free CRM, collaboration and communication tool suite
Find your colleagues quickly in address book. See if they are available, busy or absent with the help of online indicator. Use group chat. View chat history. Read more about Bitrix24
100% free CRM, collaboration and communication tool suite
Find your colleagues quickly in address book. See if they are available, busy or absent with the help of online indicator. Use group chat. View chat history. Read more about Bitrix24

Zendesk  

2,098
Cloud customer service software
Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is ea… Read more about Zendesksy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media. Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.
Cloud customer service software
Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is ea… Read more about Zendesksy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media. Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.

Beekeeper  

57
A mobile-first communication app for non-desktop employees
Peer to peer secure chat messenger. Work better together with secure and organized communication channels to message any employee in real time. Read more about Beekeeper
A mobile-first communication app for non-desktop employees
Peer to peer secure chat messenger. Work better together with secure and organized communication channels to message any employee in real time. Read more about Beekeeper

Communifire  

14
Enterprise Social Collaboration Software
Communifire is an enterprise social collaboration platform which empowers employees to share ideas & collaborate on content while still retaining control over who can do & see what. Everything a group needs is in one place with updates on all groups coming to users in one place too. Read more about Communifire
Enterprise Social Collaboration Software
Communifire is an enterprise social collaboration platform which empowers employees to share ideas & collaborate on content while still retaining control over who can do & see what. Everything a group needs is in one place with updates on all groups coming to users in one place too. Read more about Communifire

Podio  

233
The flexible way to manage projects with clients
Communicate, organize and get work done in one place with Podio. A tool that your team will love to use, that's entirely customizable to suit how you run projects most efficiently.  Read more about Podio
The flexible way to manage projects with clients
Communicate, organize and get work done in one place with Podio. A tool that your team will love to use, that's entirely customizable to suit how you run projects most efficiently.  Read more about Podio

Zoho Online Office Suite  

127
Business Management Suite
Zoho provides quality and user-friendly web-based tools for small businesses. All Zoho applications compares favorably in terms of pricing with similar applications in the industry and are generally very affordable. Zoho has 29 applications to choose from and all the products are integrated together at different levels. Read more about Zoho Online Office Suite The applications suite is divided in three main categories: Collaboration Applications including: Chat, Meeting, Docs, Projects, Discussions, Share, Mail and Wiki Business Applications including: Assist, Marketplace, Books, People, BugTracker, Recruit, Challenge, Reports, Creator, Site24X7, CRM, Support and Invoice Productivity Applications including: Calendar, Sheet, Notebook, Show, Planner and Writer
Business Management Suite
Zoho provides quality and user-friendly web-based tools for small businesses. All Zoho applications compares favorably in terms of pricing with similar applications in the industry and are generally very affordable. Zoho has 29 applications to choose from and all the products are integrated together at different levels. Read more about Zoho Online Office Suite The applications suite is divided in three main categories: Collaboration Applications including: Chat, Meeting, Docs, Projects, Discussions, Share, Mail and Wiki Business Applications including: Assist, Marketplace, Books, People, BugTracker, Recruit, Challenge, Reports, Creator, Site24X7, CRM, Support and Invoice Productivity Applications including: Calendar, Sheet, Notebook, Show, Planner and Writer

Drift  

93
Live chat & in-app messaging for sales & marketing
Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email management tools. Read more about Drift
Live chat & in-app messaging for sales & marketing
Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email management tools. Read more about Drift

Kayako  

149
Unified customer service platform
Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako unifies email, social, and live chat conversations together in one tidy place. Read more about Kayako
Unified customer service platform
Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako unifies email, social, and live chat conversations together in one tidy place. Read more about Kayako

EngageBay  

48
Integrated sales & marketing software for growing teams
Give your customers the fastest, most effective way to interact with support agents to get their queries solved. Build meaningful relationships by talking to customers proactively over live chat. Customize the chat message based on the page the visitor is browsing, new or returning visitor and more. Read more about EngageBay
Integrated sales & marketing software for growing teams
Give your customers the fastest, most effective way to interact with support agents to get their queries solved. Build meaningful relationships by talking to customers proactively over live chat. Customize the chat message based on the page the visitor is browsing, new or returning visitor and more. Read more about EngageBay

Clinked  

41
White-label Client Portal and Cloud-based Team Collaboration
Clinked is a cloud-based client portal and collaboration tool. Allow clients, internal teams and project groups to efficiently work within branded, secure and intuitive workspaces. Increased brand recognition and productivity of Clinked will drive client retention and setup apart from competition. Read more about Clinked
White-label Client Portal and Cloud-based Team Collaboration
Clinked is a cloud-based client portal and collaboration tool. Allow clients, internal teams and project groups to efficiently work within branded, secure and intuitive workspaces. Increased brand recognition and productivity of Clinked will drive client retention and setup apart from competition. Read more about Clinked

Deskpro  

26
Customer service software you can depend on
Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick replies, labels, triggers and notes. You can also use Deskpro to generate self-help content for your clients. Read more about Deskpro Other features of the app include live chat, customer feedback and suggestion tools, custom branding, 3rd party integrations and advanced reporting.
Customer service software you can depend on
Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick replies, labels, triggers and notes. You can also use Deskpro to generate self-help content for your clients. Read more about Deskpro Other features of the app include live chat, customer feedback and suggestion tools, custom branding, 3rd party integrations and advanced reporting.

Provide Support  

13
Live chat support & real-time website visitor monitoring
Live help chat and website monitoring solution for online customer support enabling proactive chat invitation, push pages, call transfer, canned answers & more. Read more about Provide Support
Live chat support & real-time website visitor monitoring
Live help chat and website monitoring solution for online customer support enabling proactive chat invitation, push pages, call transfer, canned answers & more. Read more about Provide Support

Helpshift  

27
Scalable customer care via web & mobile apps
Helpshift is an in-app customer engagement and web-based customer support platform that enables mobile apps to improve customer experience, drive higher ratings, reduce churn and increase retention. The suite includes full ticketing system, native FAQs, in-app chat, push campaigns & more. Read more about Helpshift
Scalable customer care via web & mobile apps
Helpshift is an in-app customer engagement and web-based customer support platform that enables mobile apps to improve customer experience, drive higher ratings, reduce churn and increase retention. The suite includes full ticketing system, native FAQs, in-app chat, push campaigns & more. Read more about Helpshift

HelpOnClick Live Chat Software  

10
Live Chat Software and Virtual agent for SMBs
HelpOnClick Live Chat software helps website owners increase sales and improve customer service providing timely online help to their customers. Read more about HelpOnClick Live Chat Software
Live Chat Software and Virtual agent for SMBs
HelpOnClick Live Chat software helps website owners increase sales and improve customer service providing timely online help to their customers. Read more about HelpOnClick Live Chat Software

GetSiteControl  

6
Widgets, pop-ups & forms for websites
GetSiteControl enables website widgets such as opt-in forms, surveys, live chats, contact forms, pop-ups, floating bars, and follow & share social media buttons. Read more about GetSiteControl
Widgets, pop-ups & forms for websites
GetSiteControl enables website widgets such as opt-in forms, surveys, live chats, contact forms, pop-ups, floating bars, and follow & share social media buttons. Read more about GetSiteControl

INSIDE  

2
Visual, omni channel customer engagement platform
INSIDE is an enterprise customer engagement platform designed to help businesses engage with customers through personalized chat, SMS, Facebook messages, & more. Read more about INSIDE
Visual, omni channel customer engagement platform
INSIDE is an enterprise customer engagement platform designed to help businesses engage with customers through personalized chat, SMS, Facebook messages, & more. Read more about INSIDE

AsisteClick  

2
Collaborative customer support platform
AsisteClick is a collaborative, multichannel customer support platform which offers live chat, a ticketing system & a range of management reports. Read more about AsisteClick
Collaborative customer support platform
AsisteClick is a collaborative, multichannel customer support platform which offers live chat, a ticketing system & a range of management reports. Read more about AsisteClick
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