Instant Messaging & Chat Software

Best Comparison List of Vendor Applications & Tools
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27 apps

Genesys PureCloud   

78
Mobile optimized cloud call center with multichannel routing
Genesys PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about Genesys PureCloud
Mobile optimized cloud call center with multichannel routing
Genesys PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about Genesys PureCloud

Zoho Desk   

1,559
Industry's first context-aware Helpdesk Software
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. Read more about Zoho Desk
Industry's first context-aware Helpdesk Software
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. Read more about Zoho Desk

LiveAgent   

687
Great customer service starts with better help desk software
Great customer service starts with better IM & Chat software! Read more about LiveAgent

Salesforce Service Cloud   

436
Customer service & support software
Support Every Customer. Anytime. Anywhere. Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction. Read more about Salesforce Service Cloud
Customer service & support software
Support Every Customer. Anytime. Anywhere. Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction. Read more about Salesforce Service Cloud

EngageBay   

48
Integrated sales & marketing software for growing teams
Give your customers the fastest, most effective way to interact with support agents to get their queries solved. Build meaningful relationships by talking to customers proactively over live chat. Customize the chat message based on the page the visitor is browsing, new or returning visitor and more. Read more about EngageBay
Integrated sales & marketing software for growing teams
Give your customers the fastest, most effective way to interact with support agents to get their queries solved. Build meaningful relationships by talking to customers proactively over live chat. Customize the chat message based on the page the visitor is browsing, new or returning visitor and more. Read more about EngageBay

Bitrix24   

352
100% free CRM, collaboration and communication tool suite
Find your colleagues quickly in address book. See if they are available, busy or absent with the help of online indicator. Use group chat. View chat history. Read more about Bitrix24
100% free CRM, collaboration and communication tool suite
Find your colleagues quickly in address book. See if they are available, busy or absent with the help of online indicator. Use group chat. View chat history. Read more about Bitrix24

Slack  

15,337
75 pts
A single place for team communication and workflows
Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do. Read more about Slack
A single place for team communication and workflows
Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do. Read more about Slack

Zendesk  

2,116
Cloud customer service software
Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is ea… Read more about Zendesksy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media. Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.
Cloud customer service software
Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is ea… Read more about Zendesksy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media. Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.

Beekeeper  

57
A mobile-first communication app for non-desktop employees
Peer to peer secure chat messenger. Work better together with secure and organized communication channels to message any employee in real time. Read more about Beekeeper
A mobile-first communication app for non-desktop employees
Peer to peer secure chat messenger. Work better together with secure and organized communication channels to message any employee in real time. Read more about Beekeeper

Zoho Connect  

53
40 pts
Enterprise private social network
Connect in real-time with colleagues with Zoho Connect's private messaging, one-to-one chat, and group chatrooms. Read more about Zoho Connect
Enterprise private social network
Connect in real-time with colleagues with Zoho Connect's private messaging, one-to-one chat, and group chatrooms. Read more about Zoho Connect

Noodle  

28
Social intranet software platform
Noodle’s built-in Instant Messenger application allows employees to chat with each other. Read more about Noodle
Social intranet software platform
Noodle’s built-in Instant Messenger application allows employees to chat with each other. Read more about Noodle

Microsoft Teams  

7,916
59 pts
Chat-based workspace in Office 365
Microsoft Teams is a chat-based workspace in Office 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Read more about Microsoft Teams
Chat-based workspace in Office 365
Microsoft Teams is a chat-based workspace in Office 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Read more about Microsoft Teams

Podio  

233
The flexible way to manage projects with clients
Communicate, organize and get work done in one place with Podio. A tool that your team will love to use, that's entirely customizable to suit how you run projects most efficiently.  Read more about Podio
The flexible way to manage projects with clients
Communicate, organize and get work done in one place with Podio. A tool that your team will love to use, that's entirely customizable to suit how you run projects most efficiently.  Read more about Podio

Comm100 Live Chat  

94
Real conversations in real-time
Comm100 Live Chat powers real-time interactions via web, mobile, and messaging. Read more about Comm100 Live Chat
Real conversations in real-time
Comm100 Live Chat powers real-time interactions via web, mobile, and messaging. Read more about Comm100 Live Chat

eXo Platform  

106
Enterprise digital collaboration software
Improve team collaboration and exchange information fast and conveniently through instant messaging. Read more about eXo Platform
Enterprise digital collaboration software
Improve team collaboration and exchange information fast and conveniently through instant messaging. Read more about eXo Platform

Stride  

86
42 pts
Group messaging, collaboration, and video meetings for teams
Come together with group messaging to talk through ideas, share your work, and finalize things in searchable, shared rooms. Read more about Stride

Stride

42 pts
Group messaging, collaboration, and video meetings for teams
Come together with group messaging to talk through ideas, share your work, and finalize things in searchable, shared rooms. Read more about Stride

Kayako  

149
Unified customer service platform
Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako unifies email, social, and live chat conversations together in one tidy place. Read more about Kayako
Unified customer service platform
Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako unifies email, social, and live chat conversations together in one tidy place. Read more about Kayako

Crisp  

47
All-in-one multi-channel solution for customer messaging
Instant Messaging & chat are absolutely necessary for modern companies that want to offer conversational experiences to their customers. With Crisp, build automated instant messaging while offering a human touch to your customer relationship. Read more about Crisp
All-in-one multi-channel solution for customer messaging
Instant Messaging & chat are absolutely necessary for modern companies that want to offer conversational experiences to their customers. With Crisp, build automated instant messaging while offering a human touch to your customer relationship. Read more about Crisp

NABD System  

38
Omnichannel Customer support & Help Desk software-FREE PLAN
Simple and Powerful chat module for on-demand and proactive messaging with advanced chat capabilities and web visitors tracking. Read more about NABD System
Omnichannel Customer support & Help Desk software-FREE PLAN
Simple and Powerful chat module for on-demand and proactive messaging with advanced chat capabilities and web visitors tracking. Read more about NABD System

Customerly  

27
Customer lifecycle software for support, automation & more
Customerly is a customer lifecycle solution for client-facing businesses to manage their relationships with customers, provide support, gather feedback, and automate processes such as email marketing and request routing. The all-in-one tool provides live chat, surveys, marketing, CRM, and more. Read more about Customerly
Customer lifecycle software for support, automation & more
Customerly is a customer lifecycle solution for client-facing businesses to manage their relationships with customers, provide support, gather feedback, and automate processes such as email marketing and request routing. The all-in-one tool provides live chat, surveys, marketing, CRM, and more. Read more about Customerly

Deskpro  

27
Customer service software you can depend on
Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick replies, labels, triggers and notes. You can also use Deskpro to generate self-help content for your clients. Read more about Deskpro Other features of the app include live chat, customer feedback and suggestion tools, custom branding, 3rd party integrations and advanced reporting.
Customer service software you can depend on
Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick replies, labels, triggers and notes. You can also use Deskpro to generate self-help content for your clients. Read more about Deskpro Other features of the app include live chat, customer feedback and suggestion tools, custom branding, 3rd party integrations and advanced reporting.

JivoChat  

20
Live chat with agent apps for iOS & Android
JivoChat is a live chat software that offers customizable web & mobile chat widgets with 20 language options, and web-based, desktop, and mobile agent apps, including real-time visitor monitoring, pageview histories, email chat transcripts, file transfers, canned responses, customer ratings, & more… Read more about JivoChat
Live chat with agent apps for iOS & Android
JivoChat is a live chat software that offers customizable web & mobile chat widgets with 20 language options, and web-based, desktop, and mobile agent apps, including real-time visitor monitoring, pageview histories, email chat transcripts, file transfers, canned responses, customer ratings, & more… Read more about JivoChat

Snapchat  

35
Mobile messaging & multimedia platform
Snapchat is a messaging & multimedia mobile platform that allows users to communicate with customers, create vertical video ads, and manage campaigns. Read more about Snapchat
Mobile messaging & multimedia platform
Snapchat is a messaging & multimedia mobile platform that allows users to communicate with customers, create vertical video ads, and manage campaigns. Read more about Snapchat

Jumplead  

10
Online lead generation & marketing automation
Jumplead is an online sales lead generation, lead management and marketing automation system that generates targeted leads from an existing website in real time. Read more about Jumplead
Online lead generation & marketing automation
Jumplead is an online sales lead generation, lead management and marketing automation system that generates targeted leads from an existing website in real time. Read more about Jumplead

Helpshift  

27
Scalable customer care via web & mobile apps
Helpshift is an in-app customer engagement and web-based customer support platform that enables mobile apps to improve customer experience, drive higher ratings, reduce churn and increase retention. The suite includes full ticketing system, native FAQs, in-app chat, push campaigns & more. Read more about Helpshift
Scalable customer care via web & mobile apps
Helpshift is an in-app customer engagement and web-based customer support platform that enables mobile apps to improve customer experience, drive higher ratings, reduce churn and increase retention. The suite includes full ticketing system, native FAQs, in-app chat, push campaigns & more. Read more about Helpshift
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