Instant Messaging & Chat Software with Event Scheduling

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BirdSeed   

0
All-in-one Website Visitor Engagement Tool
BirdSeed is not only FOREVER FREE Live Chat, but also includes 11 other engagement tools that cater to early stage buyers, people want to communicate in a different way or when you aren't available - all in one button! Read more about BirdSeed
All-in-one Website Visitor Engagement Tool
BirdSeed is not only FOREVER FREE Live Chat, but also includes 11 other engagement tools that cater to early stage buyers, people want to communicate in a different way or when you aren't available - all in one button! Read more about BirdSeed

Bitrix24   

333
Free collaboration, communication & management tool suite
Find your colleagues quickly in address book. See if they are available, busy or absent with the help of online indicator. Use group chat. View chat history. Read more about Bitrix24
Free collaboration, communication & management tool suite
Find your colleagues quickly in address book. See if they are available, busy or absent with the help of online indicator. Use group chat. View chat history. Read more about Bitrix24

Noodle  

27
Social intranet software platform
Noodle’s built-in Instant Messenger application allows employees to chat with each other. Read more about Noodle
Social intranet software platform
Noodle’s built-in Instant Messenger application allows employees to chat with each other. Read more about Noodle

Communifire  

14
Enterprise Social Collaboration Software
Communifire is an enterprise social collaboration platform which empowers employees to share ideas & collaborate on content while still retaining control over who can do & see what. Everything a group needs is in one place with updates on all groups coming to users in one place too. Read more about Communifire
Enterprise Social Collaboration Software
Communifire is an enterprise social collaboration platform which empowers employees to share ideas & collaborate on content while still retaining control over who can do & see what. Everything a group needs is in one place with updates on all groups coming to users in one place too. Read more about Communifire

G Suite  

7,426
Collaboration app suite for teams
G Suite is a suite of apps from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data. Read more about G Suite
Collaboration app suite for teams
G Suite is a suite of apps from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data. Read more about G Suite

Microsoft Teams  

7,273
Chat-based workspace in Office 365
Microsoft Teams is a chat-based workspace in Office 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Read more about Microsoft Teams
Chat-based workspace in Office 365
Microsoft Teams is a chat-based workspace in Office 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Read more about Microsoft Teams

MiCollab  

14
Mobile-first enterprise collaboration tool
MiCollab is an online collaboration tool that enables businesses to connect and communicate across blended environments with voice, video, messaging, and more. Read more about MiCollab
Mobile-first enterprise collaboration tool
MiCollab is an online collaboration tool that enables businesses to connect and communicate across blended environments with voice, video, messaging, and more. Read more about MiCollab

GetSiteControl  

6
Widgets, pop-ups & forms for websites
GetSiteControl enables website widgets such as opt-in forms, surveys, live chats, contact forms, pop-ups, floating bars, and follow & share social media buttons. Read more about GetSiteControl
Widgets, pop-ups & forms for websites
GetSiteControl enables website widgets such as opt-in forms, surveys, live chats, contact forms, pop-ups, floating bars, and follow & share social media buttons. Read more about GetSiteControl

Chatfuel  

7
AI chatbot building platform
Chatfuel is an AI chatbot building platform designed to provide individuals & enterprises with the tools to create conversational chatbots easily. Read more about Chatfuel
AI chatbot building platform
Chatfuel is an AI chatbot building platform designed to provide individuals & enterprises with the tools to create conversational chatbots easily. Read more about Chatfuel

Chatbox  

5
SMS, Facebook Messenger & live chat customer communication
Communicate with customers in real time through digital two-way conversations. Read more about Chatbox
SMS, Facebook Messenger & live chat customer communication
Communicate with customers in real time through digital two-way conversations. Read more about Chatbox

Minsh  

0
Branded instant messaging & communication app
Minsh helps organisations better communicate with their teams: our white label messaging apps make sure your message gets across to all your people. Read more about Minsh
Branded instant messaging & communication app
Minsh helps organisations better communicate with their teams: our white label messaging apps make sure your message gets across to all your people. Read more about Minsh
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Instant Messaging & Chat Category Leaders Q1 2019

GetApp's quarterly ranking showcases the leading 10-15 Instant Messaging & Chat apps based in the cloud. Each app is scored using five factors, worth 20 points each, for a total possible score out of 100. These factors include user reviews, integrations, mobile app availability, functionality, and security. Each app's score is independent of commercial interests and existing relationships that GetApp has with app vendors.

Scroll down for more details about inclusion criteria and scoring.

Score
ReviewsIntegrationsMobileFunctionalitySecurity
75
75
Reviews 20/20
Integrations 20/20
Mobile 15/20
Functionality 20/20
Security -/20
62
62
Reviews 9/20
Integrations 10/20
Mobile 15/20
Functionality 13/20
Security 15/20
60
60
Reviews 18/20
Integrations 8/20
Mobile 15/20
Functionality 19/20
Security -/20
59
59
Reviews 9/20
Integrations 8/20
Mobile 13/20
Functionality 13/20
Security 16/20
59
59
Reviews 18/20
Integrations 8/20
Mobile 16/20
Functionality 17/20
Security -/20
50
50
Reviews 11/20
Integrations 10/20
Mobile 14/20
Functionality 15/20
Security -/20
49
49
Reviews 11/20
Integrations 10/20
Mobile 13/20
Functionality 15/20
Security -/20
48
48
Reviews 13/20
Integrations 6/20
Mobile 16/20
Functionality 13/20
Security -/20
42
42
Reviews 12/20
Integrations 2/20
Mobile 14/20
Functionality 14/20
Security -/20
42
42
Reviews 10/20
Integrations 2/20
Mobile 18/20
Functionality 12/20
Security -/20
42
42
Reviews 10/20
Integrations 5/20
Mobile 14/20
Functionality 13/20
Security -/20
40
40
Reviews 9/20
Integrations 3/20
Mobile 14/20
Functionality 14/20
Security -/20
40
40
Reviews 9/20
Integrations 4/20
Mobile 13/20
Functionality 14/20
Security -/20
40
40
Reviews 8/20
Integrations 4/20
Mobile 15/20
Functionality 13/20
Security -/20
38
38
Reviews 11/20
Integrations 2/20
Mobile 13/20
Functionality 12/20
Security -/20

Who is the ranking for?

GetApp's Category Leader ranking is for business owners and decision makers looking for a comprehensive list of the leading cloud-based software products in the industry.

The ranking serves as a point of reference highlighting key factors that small businesses should look at when assessing a piece of software. These factors include user perception (reviews), compatibility (integrations and mobile compatibility), market presence (media presence), and security features (security).

How are the scores calculated?

An app's score is calculated using five unique data points, each scored out of 20, giving a total score out of 100. The ranking and scoring methodology ensure complete impartiality and independence from any relationships that GetApp has with app vendors.

User Reviews *

Review scores are calculated using reviews collected from GetApp and its sister sites, Software Advice and Capterra. Scores are calculated based on the total number, average rating, and recency of reviews.

The number of reviews and average user rating are scaled against the category average. A weighting is then applied to reward recency of user reviews: reviews written in the last 6 months score up to 10 points, those written between 6 and 12 months ago score up to 6 points, and those more than 12 months old score up to 4 points. These numbers are added together to give a total maximum score of 20.

Integrations

Integration scores factor in a number of variables. Up to 16 points are awarded based on the number of integrations an app has; the first 10 points are awarded based on the number of integrations relative to the category average, while 4 points are awarded based on the number of integrations relative to the leaders in the category. An additional 5 points is awarded for an integration with Zapier, a widely used software integration platform, while an extra point is given for having an open API. The total possible score for integrations is 20 points.

Mobile Platforms *

Mobile scores are calculated based on the availability of an iOS and Android app. 5 points are awarded for the presence of each app, with an additional 10 points being awarded for the number and average rating of reviews in both the App Store and Google Play. These review scores are calculated and scaled against the competition for a maximum of 5 points per platform and an overall maximum score of 20.

If there isn't a native iOS or Android app, the product's website is assessed using Google's PageSpeed Insights to measure mobile usability. The score is returned out of 100, then scaled to a score out of 5 for a maximum of 5 points.

Media Presence

Media presence is calculated using the number of Twitter followers and Facebook fans that an app has. The number of fans and followers are added together, and each app is scored based on this overall number, compared with others in the category. The first 15 points are awarded for the combined number of followers and fans scaled against the category average, while the final 5 points are awarded for the combined number of followers and fans scaled against the top leaders in the category. These two scores are added together for a total out of 20 points.

Security

Security scoring is calculated using answers from a vendor-completed survey. The questions in the survey are based on the Cloud Security Alliance self-assessment form as part of the Security, Trust & Assurance Registry. With 15 questions, each answer is assigned a point value based on vendor response, with additional points given for security certifications, for a maximum possible score of 20.

In the event of a tie, each data point is weighted for importance, with security taking precedent, followed by reviews, integrations, mobile apps, and media presence, respectively.

* All data points combining calculations for both ratings and reviews are calculated using a Bayesian estimate, which is a weighted average that includes the number of reviews and the rating of an app, benchmarked against others in the category.