Instant Messaging & Chat Software with File Management

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Freshchat   

48
Live Chat software for modern messaging
Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social. Read more about Freshchat
Live Chat software for modern messaging
Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social. Read more about Freshchat

LiveAgent   

683
Great customer service starts with better help desk software
Great customer service starts with better IM & Chat software! Read more about LiveAgent

TruChat   

2
Natural language processing powered chatbot + live chat
TruChat is an AI powered chatbot & live chat platform that lets users build multichannel conversational marketing chatbot solutions easily without any coding, as well as control customer conversations across all major messenger platforms, company mobile app, and websites with a single system… Read more about TruChat
Natural language processing powered chatbot + live chat
TruChat is an AI powered chatbot & live chat platform that lets users build multichannel conversational marketing chatbot solutions easily without any coding, as well as control customer conversations across all major messenger platforms, company mobile app, and websites with a single system… Read more about TruChat

LiveChat   

827
Premium Customer Service Software for Live Chat & Help Desk
LiveChat is an instant communication tool that allows you to live chat with your customers. Read more about LiveChat
Premium Customer Service Software for Live Chat & Help Desk
LiveChat is an instant communication tool that allows you to live chat with your customers. Read more about LiveChat

Landbot.io   

27
Cloud-based conversational website interface builder
Landbot.io is a cloud-based platform designed to help small to medium businesses build conversational websites to help improve the customer experience & lead generation. Landbot.io enables users to create chatbots using a conversational user interface & provide better engagement on landing pages… Read more about Landbot.io
Cloud-based conversational website interface builder
Landbot.io is a cloud-based platform designed to help small to medium businesses build conversational websites to help improve the customer experience & lead generation. Landbot.io enables users to create chatbots using a conversational user interface & provide better engagement on landing pages… Read more about Landbot.io

Bitrix24   

339
Free collaboration, communication & management tool suite
Find your colleagues quickly in address book. See if they are available, busy or absent with the help of online indicator. Use group chat. View chat history. Read more about Bitrix24
Free collaboration, communication & management tool suite
Find your colleagues quickly in address book. See if they are available, busy or absent with the help of online indicator. Use group chat. View chat history. Read more about Bitrix24

Glip  

154
Conversation platform for team collaboration & productivity
Glip is a cloud-based conversation platform designed for teams to plan, share, and organize work tasks. Text and video chat features facilitate communication between team members whilst file sharing and collaborative task management encourage efficiency and productivity within teams. Read more about Glip
Conversation platform for team collaboration & productivity
Glip is a cloud-based conversation platform designed for teams to plan, share, and organize work tasks. Text and video chat features facilitate communication between team members whilst file sharing and collaborative task management encourage efficiency and productivity within teams. Read more about Glip

Communifire  

14
Enterprise Social Collaboration Software
Communifire is an enterprise social collaboration platform which empowers employees to share ideas & collaborate on content while still retaining control over who can do & see what. Everything a group needs is in one place with updates on all groups coming to users in one place too. Read more about Communifire
Enterprise Social Collaboration Software
Communifire is an enterprise social collaboration platform which empowers employees to share ideas & collaborate on content while still retaining control over who can do & see what. Everything a group needs is in one place with updates on all groups coming to users in one place too. Read more about Communifire

G Suite  

7,480
Collaboration app suite for teams
G Suite is a suite of apps from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data. Read more about G Suite
Collaboration app suite for teams
G Suite is a suite of apps from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data. Read more about G Suite

Microsoft Teams  

7,386
Chat-based workspace in Office 365
Microsoft Teams is a chat-based workspace in Office 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Read more about Microsoft Teams
Chat-based workspace in Office 365
Microsoft Teams is a chat-based workspace in Office 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Read more about Microsoft Teams

Skype  

7,728
Multi-channel communications software
Skype is a multi-channel communications software that provides video chat, voice calls, instant messaging & more to business of all sizes, across the world. Read more about Skype
Multi-channel communications software
Skype is a multi-channel communications software that provides video chat, voice calls, instant messaging & more to business of all sizes, across the world. Read more about Skype

HipChat  

455
Team communication built for business.
Use HipChat's private group chat, video chat, and instant messaging features to connect team members & clients in any location, at any time, from any device. Read more about HipChat
Team communication built for business.
Use HipChat's private group chat, video chat, and instant messaging features to connect team members & clients in any location, at any time, from any device. Read more about HipChat

Taskworld  

206
Collaborative project management with built-in chat
Taskworld is a cloud-based project and task management application which combines visual task boards, private & group messaging, project analytics, and more. Read more about Taskworld
Collaborative project management with built-in chat
Taskworld is a cloud-based project and task management application which combines visual task boards, private & group messaging, project analytics, and more. Read more about Taskworld

Podio  

230
The flexible way to manage projects with clients
Communicate, organize and get work done in one place with Podio. A tool that your team will love to use, that's entirely customizable to suit how you run projects most efficiently.  Read more about Podio
The flexible way to manage projects with clients
Communicate, organize and get work done in one place with Podio. A tool that your team will love to use, that's entirely customizable to suit how you run projects most efficiently.  Read more about Podio

Zoho Connect  

51
Enterprise private social network
Connect in real-time with colleagues with Zoho Connect's private messaging, one-to-one chat, and group chatrooms. Read more about Zoho Connect
Enterprise private social network
Connect in real-time with colleagues with Zoho Connect's private messaging, one-to-one chat, and group chatrooms. Read more about Zoho Connect

Deskpro  

26
Customer service software you can depend on
Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick replies, labels, triggers and notes. You can also use Deskpro to generate self-help content for your clients. Read more about Deskpro Other features of the app include live chat, customer feedback and suggestion tools, custom branding, 3rd party integrations and advanced reporting.
Customer service software you can depend on
Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick replies, labels, triggers and notes. You can also use Deskpro to generate self-help content for your clients. Read more about Deskpro Other features of the app include live chat, customer feedback and suggestion tools, custom branding, 3rd party integrations and advanced reporting.

Sellsy Teamwork  

29
Discover real-time teamwork with Sellsy
Efficient teamwork with agile tools you already know. Discover real-time teamwork with Sellsy. Your staff are used to web tools in their everyday lives. With Sellsy, they find tools they're already familiar with: live chat, discussion walls, agendas.. Read more about Sellsy Teamwork. Sellsy provides everything you need to stay organized. Forget post-its and emails: focus on your actions in a shared and easy to use environment: Tasks Agenda Discussion wall File management Chat and messages
Discover real-time teamwork with Sellsy
Efficient teamwork with agile tools you already know. Discover real-time teamwork with Sellsy. Your staff are used to web tools in their everyday lives. With Sellsy, they find tools they're already familiar with: live chat, discussion walls, agendas.. Read more about Sellsy Teamwork. Sellsy provides everything you need to stay organized. Forget post-its and emails: focus on your actions in a shared and easy to use environment: Tasks Agenda Discussion wall File management Chat and messages

ChatWork  

24
ChatWork is a group chat app for business
ChatWork is a secure messaging, video chat, task management and file sharing platform for business teams. Read more about ChatWork
ChatWork is a group chat app for business
ChatWork is a secure messaging, video chat, task management and file sharing platform for business teams. Read more about ChatWork

JivoChat  

19
Live chat with agent apps for iOS & Android
JivoChat is a live chat software that offers customizable web & mobile chat widgets with 20 language options, and web-based, desktop, and mobile agent apps, including real-time visitor monitoring, pageview histories, email chat transcripts, file transfers, canned responses, customer ratings, & more… Read more about JivoChat
Live chat with agent apps for iOS & Android
JivoChat is a live chat software that offers customizable web & mobile chat widgets with 20 language options, and web-based, desktop, and mobile agent apps, including real-time visitor monitoring, pageview histories, email chat transcripts, file transfers, canned responses, customer ratings, & more… Read more about JivoChat

Convo  

16
Simple. Smart. Real Time Collaboration.
Convo is a collaboration tool built for organizations to centrally share, organize, and archive information across dispersed teams. Read more about Convo
Simple. Smart. Real Time Collaboration.
Convo is a collaboration tool built for organizations to centrally share, organize, and archive information across dispersed teams. Read more about Convo

Hibox  

20
Collaboration support via chat, task sharing & video calls
Hibox is a single collaboration app that allows businesses to bring team members together with integrated internal chat, task management, and video conference calls that supports the workflows of business teams with private, online communications. Read more about Hibox
Collaboration support via chat, task sharing & video calls
Hibox is a single collaboration app that allows businesses to bring team members together with integrated internal chat, task management, and video conference calls that supports the workflows of business teams with private, online communications. Read more about Hibox

PHP Live!  

7
PHP and MySQL powered live chat software
Live chat software powered by PHP and MySQL. Chat with your website visitors and provide real-time customer service. Self-hosted live chat or choose the On Demand live chat option. Live chat software that is simple to setup and easy to use. Read more about PHP Live!
PHP and MySQL powered live chat software
Live chat software powered by PHP and MySQL. Chat with your website visitors and provide real-time customer service. Self-hosted live chat or choose the On Demand live chat option. Live chat software that is simple to setup and easy to use. Read more about PHP Live!

Bolste  

3
Collaboration tool for small business teams
Bolste is an all-in-one digital work hub and collaboration tool for small business teams. With tools including business messaging, file sharing, workspaces, video, live documents, tasks, and much more, Bolste aims to help small teams enhance productivity and communications internally and externally… Read more about Bolste
Collaboration tool for small business teams
Bolste is an all-in-one digital work hub and collaboration tool for small business teams. With tools including business messaging, file sharing, workspaces, video, live documents, tasks, and much more, Bolste aims to help small teams enhance productivity and communications internally and externally… Read more about Bolste
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Avg. User review

Instant Messaging & Chat Category Leaders Q1 2019

GetApp's quarterly ranking showcases the leading 10-15 Instant Messaging & Chat apps based in the cloud. Each app is scored using five factors, worth 20 points each, for a total possible score out of 100. These factors include user reviews, integrations, mobile app availability, functionality, and security. Each app's score is independent of commercial interests and existing relationships that GetApp has with app vendors.

Scroll down for more details about inclusion criteria and scoring.

Score
ReviewsIntegrationsMobileFunctionalitySecurity
75
75
Reviews 20/20
Integrations 20/20
Mobile 15/20
Functionality 20/20
Security -/20
62
62
Reviews 9/20
Integrations 10/20
Mobile 15/20
Functionality 13/20
Security 15/20
60
60
Reviews 18/20
Integrations 8/20
Mobile 15/20
Functionality 19/20
Security -/20
59
59
Reviews 9/20
Integrations 8/20
Mobile 13/20
Functionality 13/20
Security 16/20
59
59
Reviews 18/20
Integrations 8/20
Mobile 16/20
Functionality 17/20
Security -/20
50
50
Reviews 11/20
Integrations 10/20
Mobile 14/20
Functionality 15/20
Security -/20
49
49
Reviews 11/20
Integrations 10/20
Mobile 13/20
Functionality 15/20
Security -/20
48
48
Reviews 13/20
Integrations 6/20
Mobile 16/20
Functionality 13/20
Security -/20
42
42
Reviews 12/20
Integrations 2/20
Mobile 14/20
Functionality 14/20
Security -/20
42
42
Reviews 10/20
Integrations 2/20
Mobile 18/20
Functionality 12/20
Security -/20
42
42
Reviews 10/20
Integrations 5/20
Mobile 14/20
Functionality 13/20
Security -/20
40
40
Reviews 9/20
Integrations 3/20
Mobile 14/20
Functionality 14/20
Security -/20
40
40
Reviews 9/20
Integrations 4/20
Mobile 13/20
Functionality 14/20
Security -/20
40
40
Reviews 8/20
Integrations 4/20
Mobile 15/20
Functionality 13/20
Security -/20
38
38
Reviews 11/20
Integrations 2/20
Mobile 13/2