Instant Messaging & Chat Software with Offline Access

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LiveChat   

817
Premium Customer Service Software for Live Chat & Help Desk
LiveChat is an instant communication tool that allows you to live chat with your customers. Read more about LiveChat
Premium Customer Service Software for Live Chat & Help Desk
LiveChat is an instant communication tool that allows you to live chat with your customers. Read more about LiveChat

BirdSeed   

0
All-in-one Website Visitor Engagement Tool
BirdSeed is not only FOREVER FREE Live Chat, but also includes 11 other engagement tools that cater to early stage buyers, people want to communicate in a different way or when you aren't available - all in one button! Read more about BirdSeed
All-in-one Website Visitor Engagement Tool
BirdSeed is not only FOREVER FREE Live Chat, but also includes 11 other engagement tools that cater to early stage buyers, people want to communicate in a different way or when you aren't available - all in one button! Read more about BirdSeed

Zendesk Chat   

104
Live chat software for SMBs and Enterprises
Zendesk Chat, formerly Zopim, lets you chat with customers on your website and give them real-time support. Read more about Zendesk Chat
Live chat software for SMBs and Enterprises
Zendesk Chat, formerly Zopim, lets you chat with customers on your website and give them real-time support. Read more about Zendesk Chat

REVE Chat   

13
Multi Channel Live Chat Software for Website Engagement
REVE Chat is an omni-channel customer support software that offers live chat, video chat, voice call, and queuing to engage with website visitors. Read more about REVE Chat
Multi Channel Live Chat Software for Website Engagement
REVE Chat is an omni-channel customer support software that offers live chat, video chat, voice call, and queuing to engage with website visitors. Read more about REVE Chat

Bitrix24   

333
Free collaboration, communication & management tool suite
Find your colleagues quickly in address book. See if they are available, busy or absent with the help of online indicator. Use group chat. View chat history. Read more about Bitrix24
Free collaboration, communication & management tool suite
Find your colleagues quickly in address book. See if they are available, busy or absent with the help of online indicator. Use group chat. View chat history. Read more about Bitrix24

LivePerson   

33
Live Chat, Messaging and Bots Solution Provider
LiveEngage enables businesses to manage chat and messaging conversations from their website, SMS, Facebook Messenger, Apple Business Chat and WhatsApp. Read more about LivePerson
Live Chat, Messaging and Bots Solution Provider
LiveEngage enables businesses to manage chat and messaging conversations from their website, SMS, Facebook Messenger, Apple Business Chat and WhatsApp. Read more about LivePerson

G Suite  

7,430
Collaboration app suite for teams
G Suite is a suite of apps from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data. Read more about G Suite
Collaboration app suite for teams
G Suite is a suite of apps from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data. Read more about G Suite

Pure Chat  

284
Live chat software for SMBs
Pure Chat is a live chat software which provides users with unlimited operators, unlimited chats, full transcript history & complete widget customization. Read more about Pure Chat
Live chat software for SMBs
Pure Chat is a live chat software which provides users with unlimited operators, unlimited chats, full transcript history & complete widget customization. Read more about Pure Chat

Zoho Online Office Suite  

123
Business Management Suite
Zoho provides quality and user-friendly web-based tools for small businesses. All Zoho applications compares favorably in terms of pricing with similar applications in the industry and are generally very affordable. Zoho has 29 applications to choose from and all the products are integrated together at different levels. Read more about Zoho Online Office Suite The applications suite is divided in three main categories: Collaboration Applications including: Chat, Meeting, Docs, Projects, Discussions, Share, Mail and Wiki Business Applications including: Assist, Marketplace, Books, People, BugTracker, Recruit, Challenge, Reports, Creator, Site24X7, CRM, Support and Invoice Productivity Applications including: Calendar, Sheet, Notebook, Show, Planner and Writer
Business Management Suite
Zoho provides quality and user-friendly web-based tools for small businesses. All Zoho applications compares favorably in terms of pricing with similar applications in the industry and are generally very affordable. Zoho has 29 applications to choose from and all the products are integrated together at different levels. Read more about Zoho Online Office Suite The applications suite is divided in three main categories: Collaboration Applications including: Chat, Meeting, Docs, Projects, Discussions, Share, Mail and Wiki Business Applications including: Assist, Marketplace, Books, People, BugTracker, Recruit, Challenge, Reports, Creator, Site24X7, CRM, Support and Invoice Productivity Applications including: Calendar, Sheet, Notebook, Show, Planner and Writer

ProProfs Chat  

40
Live chat software for websites
ProProfs Chat is a real-time sales & support live chat tool for websites, designed to help businesses connect with, assist, engage & convert website visitors. Read more about ProProfs Chat
Live chat software for websites
ProProfs Chat is a real-time sales & support live chat tool for websites, designed to help businesses connect with, assist, engage & convert website visitors. Read more about ProProfs Chat

Chaport  

13
Website-integrated live chat box software
Chaport is a modern live chat solution with auto-messages, group chat capabilities, saved replies & offline messaging. It has desktop apps for Mac, Windows, Web, & full-featured mobile apps for iOS, & Android. Read more about Chaport
Website-integrated live chat box software
Chaport is a modern live chat solution with auto-messages, group chat capabilities, saved replies & offline messaging. It has desktop apps for Mac, Windows, Web, & full-featured mobile apps for iOS, & Android. Read more about Chaport

Helpshift  

28
Scalable customer care via web & mobile apps
Helpshift is an in-app customer engagement and web-based customer support platform that enables mobile apps to improve customer experience, drive higher ratings, reduce churn and increase retention. The suite includes full ticketing system, native FAQs, in-app chat, push campaigns & more. Read more about Helpshift
Scalable customer care via web & mobile apps
Helpshift is an in-app customer engagement and web-based customer support platform that enables mobile apps to improve customer experience, drive higher ratings, reduce churn and increase retention. The suite includes full ticketing system, native FAQs, in-app chat, push campaigns & more. Read more about Helpshift

PHP Live!  

7
PHP and MySQL powered live chat software
Live chat software powered by PHP and MySQL. Chat with your website visitors and provide real-time customer service. Self-hosted live chat or choose the On Demand live chat option. Live chat software that is simple to setup and easy to use. Read more about PHP Live!
PHP and MySQL powered live chat software
Live chat software powered by PHP and MySQL. Chat with your website visitors and provide real-time customer service. Self-hosted live chat or choose the On Demand live chat option. Live chat software that is simple to setup and easy to use. Read more about PHP Live!

Chatlio  

0
Live online customer chat through Slack
Chatlio is a live chat and customer engagement solution harnessing existing technology via Slack integration, adding an embeddable widget to a website or blog. Read more about Chatlio
Live online customer chat through Slack
Chatlio is a live chat and customer engagement solution harnessing existing technology via Slack integration, adding an embeddable widget to a website or blog. Read more about Chatlio

Layer Customer Conversation Platform  

0
Messaging platform for retail & service industries
Layer Customer Conversation Platform is a cloud-based messaging solution aimed at businesses across the retail and service industries, including eCommerce, hotels, airlines, and finance. Layer’s APIs, SDKs, and UI toolkits allow businesses to directly integrate rich messaging into their products. Read more about Layer Customer Conversation Platform
Messaging platform for retail & service industries
Layer Customer Conversation Platform is a cloud-based messaging solution aimed at businesses across the retail and service industries, including eCommerce, hotels, airlines, and finance. Layer’s APIs, SDKs, and UI toolkits allow businesses to directly integrate rich messaging into their products. Read more about Layer Customer Conversation Platform
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Avg. User review

Instant Messaging & Chat Category Leaders Q1 2019

GetApp's quarterly ranking showcases the leading 10-15 Instant Messaging & Chat apps based in the cloud. Each app is scored using five factors, worth 20 points each, for a total possible score out of 100. These factors include user reviews, integrations, mobile app availability, functionality, and security. Each app's score is independent of commercial interests and existing relationships that GetApp has with app vendors.

Scroll down for more details about inclusion criteria and scoring.

Score
ReviewsIntegrationsMobileFunctionalitySecurity
75
75
Reviews 20/20
Integrations 20/20
Mobile 15/20
Functionality 20/20
Security -/20
62
62
Reviews 9/20
Integrations 10/20
Mobile 15/20
Functionality 13/20
Security 15/20
60
60
Reviews 18/20
Integrations 8/20
Mobile 15/20
Functionality 19/20
Security -/20
59
59
Reviews 9/20
Integrations 8/20
Mobile 13/20
Functionality 13/20
Security 16/20
59
59
Reviews 18/20
Integrations 8/20
Mobile 16/20
Functionality 17/20
Security -/20
50
50
Reviews 11/20
Integrations 10/20
Mobile 14/20
Functionality 15/20
Security -/20
49
49
Reviews 11/20
Integrations 10/20
Mobile 13/20
Functionality 15/20
Security -/20
48
48
Reviews 13/20
Integrations 6/20
Mobile 16/20
Functionality 13/20
Security -/20
42
42
Reviews 12/20
Integrations 2/20
Mobile 14/20
Functionality 14/20
Security -/20
42
42
Reviews 10/20
Integrations 2/20
Mobile 18/20
Functionality 12/20
Security -/20
42
42
Reviews 10/20
Integrations 5/20
Mobile 14/20
Functionality 13/20
Security -/20
40
40
Reviews 9/20
Integrations 3/20
Mobile 14/20
Functionality 14/20
Security -/20
40
40
Reviews 9/20
Integrations 4/20
Mobile 13/20
Functionality 14/20
Security -/20
40
40
Reviews 8/20
Integrations 4/20
Mobile 15/20
Functionality 13/20
Security -/20
38
38
Reviews 11/20
Integrations 2/20
Mobile 13/20
Functionality 12/20
Security -/20

Who is the ranking for?

GetApp's Category Leader ranking is for business owners and decision makers looking for a comprehensive list of the leading cloud-based software products in the industry.

The ranking serves as a point of reference highlighting key factors that small businesses should look at when assessing a piece of software. These factors include user perception (reviews), compatibility (integrations and mobile compatibility), market presence (media presence), and security features (security).

How are the scores calculated?

An app's score is calculated using five unique data points, each scored out of 20, giving a total score out of 100. The ranking and scoring methodology ensure complete impartiality and independence from any relationships that GetApp has with app vendors.

User Reviews *

Review scores are calculated using reviews collected from GetApp and its sister sites, Software Advice and Capterra. Scores are calculated based on the total number, average rating, and recency of reviews.

The number of reviews and average user rating are scaled against the category average. A weighting is then applied to reward recency of user reviews: reviews written in the last 6 months score up to 10 points, those written between 6 and 12 months ago score up to 6 points, and those more than 12 months old score up to 4 points. These numbers are added together to give a total maximum score of 20.

Integrations

Integration scores factor in a number of variables. Up to 16 points are awarded based on the number of integrations an app has; the first 10 points are awarded based on the number of integrations relative to the category average, while 4 points are awarded based on the number of integrations relative to the leaders in the category. An additional 5 points is awarded for an integration with Zapier, a widely used software integration platform, while an extra point is given for having an open API. The total possible score for integrations is 20 points.

Mobile Platforms *

Mobile scores are calculated based on the availability of an iOS and Android app. 5 points are awarded for the presence of each app, with an additional 10 points being awarded for the number and average rating of reviews in both the App Store and Google Play. These review scores are calculated and scaled against the competition for a maximum of 5 points per platform and an overall maximum score of 20.

If there isn't a native iOS or Android app, the product's website is assessed using Google's PageSpeed Insights to measure mobile usability. The score is returned out of 100, then scaled to a score out of 5 for a maximum of 5 points.

Media Presence

Media presence is calculated using the number of Twitter followers and Facebook fans that an app has. The number of fans and followers are added together, and each app is scored based on this overall number, compared with others in the category. The first 15 points are awarded for the combined number of followers and fans scaled against the category average, while the final 5 points are awarded for the combined number of followers and fans scaled against the top leaders in the category. These two scores are added together for a total out of 20 points.

Security

Security scoring is calculated using answers from a vendor-completed survey. The questions in the survey are based on the Cloud Security Alliance self-assessment form as part of the Security, Trust & Assurance Registry. With 15 questions, each answer is assigned a point value based on vendor response, with additional points given for security certifications, for a maximum possible score of 20.

In the event of a tie, each data point is weighted for importance, with security taking precedent, followed by reviews, integrations, mobile apps, and media presence, respectively.

* All data points combining calculations for both ratings and reviews are calculated using a Bayesian estimate, which is a weighted average that includes the number of reviews and the rating of an app, benchmarked against others in the category.