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Glip  

154
Conversation platform for team collaboration & productivity
Glip is a cloud-based conversation platform designed for teams to plan, share, and organize work tasks. Text and video chat features facilitate communication between team members whilst file sharing and collaborative task management encourage efficiency and productivity within teams. Read more about Glip
Conversation platform for team collaboration & productivity
Glip is a cloud-based conversation platform designed for teams to plan, share, and organize work tasks. Text and video chat features facilitate communication between team members whilst file sharing and collaborative task management encourage efficiency and productivity within teams. Read more about Glip

Quire  

79
A visual collaborative platform for your great projects
Quire is a modern collaborative project management tool designed especially for teams to help them achieve their ideas by breaking them into step-by-step to-dos. Read more about Quire
A visual collaborative platform for your great projects
Quire is a modern collaborative project management tool designed especially for teams to help them achieve their ideas by breaking them into step-by-step to-dos. Read more about Quire

Zoho Connect  

50
Enterprise private social network
Connect in real-time with colleagues with Zoho Connect's private messaging, one-to-one chat, and group chatrooms. Read more about Zoho Connect
Enterprise private social network
Connect in real-time with colleagues with Zoho Connect's private messaging, one-to-one chat, and group chatrooms. Read more about Zoho Connect

Noodle  

27
Social intranet software platform
Noodle’s built-in Instant Messenger application allows employees to chat with each other. Read more about Noodle
Social intranet software platform
Noodle’s built-in Instant Messenger application allows employees to chat with each other. Read more about Noodle

G Suite  

7,452
Collaboration app suite for teams
G Suite is a suite of apps from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data. Read more about G Suite
Collaboration app suite for teams
G Suite is a suite of apps from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data. Read more about G Suite

Workplace by Facebook  

417
Secure enterprise social networking & communication platform
Workplace by Facebook is a secure enterprise social networking platform that allows co-workers to connect immediately via Work Chat instant messaging. Read more about Workplace by Facebook
Secure enterprise social networking & communication platform
Workplace by Facebook is a secure enterprise social networking platform that allows co-workers to connect immediately via Work Chat instant messaging. Read more about Workplace by Facebook

Taskworld  

206
Collaborative project management with built-in chat
Taskworld is a cloud-based project and task management application which combines visual task boards, private & group messaging, project analytics, and more. Read more about Taskworld
Collaborative project management with built-in chat
Taskworld is a cloud-based project and task management application which combines visual task boards, private & group messaging, project analytics, and more. Read more about Taskworld

Podio  

230
The flexible way to manage projects with clients
Communicate, organize and get work done in one place with Podio. A tool that your team will love to use, that's entirely customizable to suit how you run projects most efficiently.  Read more about Podio
The flexible way to manage projects with clients
Communicate, organize and get work done in one place with Podio. A tool that your team will love to use, that's entirely customizable to suit how you run projects most efficiently.  Read more about Podio

Zoho Online Office Suite  

123
Business Management Suite
Zoho provides quality and user-friendly web-based tools for small businesses. All Zoho applications compares favorably in terms of pricing with similar applications in the industry and are generally very affordable. Zoho has 29 applications to choose from and all the products are integrated together at different levels. Read more about Zoho Online Office Suite The applications suite is divided in three main categories: Collaboration Applications including: Chat, Meeting, Docs, Projects, Discussions, Share, Mail and Wiki Business Applications including: Assist, Marketplace, Books, People, BugTracker, Recruit, Challenge, Reports, Creator, Site24X7, CRM, Support and Invoice Productivity Applications including: Calendar, Sheet, Notebook, Show, Planner and Writer
Business Management Suite
Zoho provides quality and user-friendly web-based tools for small businesses. All Zoho applications compares favorably in terms of pricing with similar applications in the industry and are generally very affordable. Zoho has 29 applications to choose from and all the products are integrated together at different levels. Read more about Zoho Online Office Suite The applications suite is divided in three main categories: Collaboration Applications including: Chat, Meeting, Docs, Projects, Discussions, Share, Mail and Wiki Business Applications including: Assist, Marketplace, Books, People, BugTracker, Recruit, Challenge, Reports, Creator, Site24X7, CRM, Support and Invoice Productivity Applications including: Calendar, Sheet, Notebook, Show, Planner and Writer

Azendoo  

60
Collaborative task management platform
Azendoo is a collaborative task management application which helps teams organize & track work, as well as simplify project management, document sharing, work tracking & more. Azendoo is integrated with Google Drive, Evernote, DropBox, Box & Onedrive, allowing users to share any type of document… Read more about Azendoo
Collaborative task management platform
Azendoo is a collaborative task management application which helps teams organize & track work, as well as simplify project management, document sharing, work tracking & more. Azendoo is integrated with Google Drive, Evernote, DropBox, Box & Onedrive, allowing users to share any type of document… Read more about Azendoo

Clinked  

41
White-label Client and Team Workspace
Clinked is a cloud-based client portal and collaboration tool, enabling teams, project groups and business clients to all collaborate efficiently on documents and files within secure, easily accessible, brandable workspaces. We will provide a way to measure if team members are on top of activity, progress, tasks and events. Read more about Clinked This means smoother project management, better client retention and a happier workforce, as well as increased productivity and a professional brand image to set you apart from your competitors. Primary Use cases are: Collaborative Client Portal, Extranet, Project Collaboration and Management, Enterprise Social Networking, Document Management and File Sharing
White-label Client and Team Workspace
Clinked is a cloud-based client portal and collaboration tool, enabling teams, project groups and business clients to all collaborate efficiently on documents and files within secure, easily accessible, brandable workspaces. We will provide a way to measure if team members are on top of activity, progress, tasks and events. Read more about Clinked This means smoother project management, better client retention and a happier workforce, as well as increased productivity and a professional brand image to set you apart from your competitors. Primary Use cases are: Collaborative Client Portal, Extranet, Project Collaboration and Management, Enterprise Social Networking, Document Management and File Sharing

5pm  

62
Project management on time
5pm is a project management tool with an easy interface and a balanced set of features, like Social Toolbar that allows team members to chat in real time. Read more about 5pm
Project management on time
5pm is a project management tool with an easy interface and a balanced set of features, like Social Toolbar that allows team members to chat in real time. Read more about 5pm

Fleep  

32
A flexible messenger for team communication and file sharing
A messenger app that integrates with email. It includes file sharing, tasks, pin boards and more and works across multiple organisations. Read more about Fleep
A flexible messenger for team communication and file sharing
A messenger app that integrates with email. It includes file sharing, tasks, pin boards and more and works across multiple organisations. Read more about Fleep

Rocket.Chat  

47
Open source team chat communication tool
Rocket.Chat is an open source team collaboration & communication platform with live chat, video and audio conferencing, file sharing, message translation & more. Read more about Rocket.Chat
Open source team chat communication tool
Rocket.Chat is an open source team collaboration & communication platform with live chat, video and audio conferencing, file sharing, message translation & more. Read more about Rocket.Chat

Hibox  

20
Collaboration support via chat, task sharing & video calls
Hibox is a single collaboration app that allows businesses to bring team members together with integrated internal chat, task management, and video conference calls that supports the workflows of business teams with private, online communications. Read more about Hibox
Collaboration support via chat, task sharing & video calls
Hibox is a single collaboration app that allows businesses to bring team members together with integrated internal chat, task management, and video conference calls that supports the workflows of business teams with private, online communications. Read more about Hibox

Socialcast  

6
Enterprise social networking & collaboration software
Socialcast improves communication and collaboration across the enterprise. It centralizes everything you need to connect with people, find information, work on projects and focus on the things that matter.  Read more about Socialcast
Enterprise social networking & collaboration software
Socialcast improves communication and collaboration across the enterprise. It centralizes everything you need to connect with people, find information, work on projects and focus on the things that matter.  Read more about Socialcast

Mingle  

2
Agile project management software
Mingle is a highly customizable agile project management tool from ThoughtWorks.  Read more about Mingle
Agile project management software
Mingle is a highly customizable agile project management tool from ThoughtWorks.  Read more about Mingle

Bolste  

3
Collaboration tool for small business teams
Bolste is an all-in-one digital work hub and collaboration tool for small business teams. With tools including business messaging, file sharing, workspaces, video, live documents, tasks, and much more, Bolste aims to help small teams enhance productivity and communications internally and externally… Read more about Bolste
Collaboration tool for small business teams
Bolste is an all-in-one digital work hub and collaboration tool for small business teams. With tools including business messaging, file sharing, workspaces, video, live documents, tasks, and much more, Bolste aims to help small teams enhance productivity and communications internally and externally… Read more about Bolste

Cotap  

1
Secure mobile messaging app
Cotap is a secure mobile texting app for teams. With apps for iOS, Android, desktop and the Web, it helps you stay connected wherever you work. Read more about Cotap
Secure mobile messaging app
Cotap is a secure mobile texting app for teams. With apps for iOS, Android, desktop and the Web, it helps you stay connected wherever you work. Read more about Cotap

Powermemo  

1
Project management software for medium and large enterprises
Powermemo is a web-based project management software for medium & large sized organisations that enables managers to collaborate & communicate with team members. Read more about Powermemo
Project management software for medium and large enterprises
Powermemo is a web-based project management software for medium & large sized organisations that enables managers to collaborate & communicate with team members. Read more about Powermemo

PlanDone  

0
Online project planning, collaboration & task management
PlanDone provides an online Project Planning, Collaboration, and Task Management Software. PlanDone helps companies increase profits by improving communication, which leads to increase productivity. Try it for FREE for 30 days. Read more about PlanDone
Online project planning, collaboration & task management
PlanDone provides an online Project Planning, Collaboration, and Task Management Software. PlanDone helps companies increase profits by improving communication, which leads to increase productivity. Try it for FREE for 30 days. Read more about PlanDone

SAP Jam  

0
Enterprise social networking tool
SAP Jam is a cloud-based enterprise social networking suite and collaboration tool to connect customers, partners and employees. SAP Jam can be used to protect corporate data by collaborating over a secure network. The solution enables employees to find experts and colleagues to collaborate with, as well as providing a place to organize and manage p… Read more about SAP Jamrojects. SAP Jam provides vertical industry solutions for HR teams, Sales, Marketing, Customer Service and Information Technology. SAP Jam can be used to reduce training costs by sharing company documentation and knowledge. SAP Jam also provides a place for client facing teams to communicate with clients and partners, discussing issues in online groups and speeding up issue resolution time.
Enterprise social networking tool
SAP Jam is a cloud-based enterprise social networking suite and collaboration tool to connect customers, partners and employees. SAP Jam can be used to protect corporate data by collaborating over a secure network. The solution enables employees to find experts and colleagues to collaborate with, as well as providing a place to organize and manage p… Read more about SAP Jamrojects. SAP Jam provides vertical industry solutions for HR teams, Sales, Marketing, Customer Service and Information Technology. SAP Jam can be used to reduce training costs by sharing company documentation and knowledge. SAP Jam also provides a place for client facing teams to communicate with clients and partners, discussing issues in online groups and speeding up issue resolution time.

StrikeBase  

0
Work Better Together.
StrikeBase is an Online work platform for collaboration and Project management in one central place with Tasks, Time-tracking, web and desktop Chat, File sharing, Notes and more. Read more about StrikeBase
Work Better Together.
StrikeBase is an Online work platform for collaboration and Project management in one central place with Tasks, Time-tracking, web and desktop Chat, File sharing, Notes and more. Read more about StrikeBase
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Avg. User review

Instant Messaging & Chat Category Leaders Q1 2019

GetApp's quarterly ranking showcases the leading 10-15 Instant Messaging & Chat apps based in the cloud. Each app is scored using five factors, worth 20 points each, for a total possible score out of 100. These factors include user reviews, integrations, mobile app availability, functionality, and security. Each app's score is independent of commercial interests and existing relationships that GetApp has with app vendors.

Scroll down for more details about inclusion criteria and scoring.

Score
ReviewsIntegrationsMobileFunctionalitySecurity
75
75
Reviews 20/20
Integrations 20/20
Mobile 15/20
Functionality 20/20
Security -/20
62
62
Reviews 9/20
Integrations 10/20
Mobile 15/20
Functionality 13/20
Security 15/20
60
60
Reviews 18/20
Integrations 8/20
Mobile 15/20
Functionality 19/20
Security -/20
59
59
Reviews 9/20
Integrations 8/20
Mobile 13/20
Functionality 13/20
Security 16/20
59
59
Reviews 18/20
Integrations 8/20
Mobile 16/20
Functionality 17/20
Security -/20
50
50
Reviews 11/20
Integrations 10/20
Mobile 14/20
Functionality 15/20
Security -/20
49
49
Reviews 11/20
Integrations 10/20
Mobile 13/20
Functionality 15/20
Security -/20
48
48
Reviews 13/20
Integrations 6/20
Mobile 16/20
Functionality 13/20
Security -/20
42
42
Reviews 12/20
Integrations 2/20
Mobile 14/20
Functionality 14/20
Security -/20
42
42
Reviews 10/20
Integrations 2/20
Mobile 18/20
Functionality 12/20
Security -/20
42
42
Reviews 10/20
Integrations 5/20
Mobile 14/20
Functionality 13/20
Security -/20
40
40
Reviews 9/20
Integrations 3/20
Mobile 14/20
Functionality 14/20
Security -/20
40
40
Reviews 9/20
Integrations 4/20
Mobile 13/20
Functionality 14/20
Security -/20
40
40
Reviews 8/20
Integrations 4/20
Mobile 15/20
Functionality 13/20
Security -/20
38
38
Reviews 11/20
Integrations 2/20
Mobile 13/20
Functionality 12/20
Security -/20

Who is the ranking for?

GetApp's Category Leader ranking is for business owners and decision makers looking for a comprehensive list of the leading cloud-based software products in the industry.

The ranking serves as a point of reference highlighting key factors that small businesses should look at when assessing a piece of software. These factors include user perception (reviews), compatibility (integrations and mobile compatibility), market presence (media presence), and security features (security).

How are the scores calculated?

An app's score is calculated using five unique data points, each scored out of 20, giving a total score out of 100. The ranking and scoring methodology ensure complete impartiality and independence from any relationships that GetApp has with app vendors.

User Reviews *

Review scores are calculated using reviews collected from GetApp and its sister sites, Software Advice and Capterra. Scores are calculated based on the total number, average rating, and recency of reviews.

The number of reviews and average user rating are scaled against the category average. A weighting is then applied to reward recency of user reviews: reviews written in the last 6 months score up to 10 points, those written between 6 and 12 months ago score up to 6 points, and those more than 12 months old score up to 4 points. These numbers are added together to give a total maximum score of 20.

Integrations

Integration scores factor in a number of variables. Up to 16 points are awarded based on the number of integrations an app has; the first 10 points are awarded based on the number of integrations relative to the category average, while 4 points are awarded based on the number of integrations relative to the leaders in the category. An additional 5 points is awarded for an integration with Zapier, a widely used software integration platform, while an extra point is given for having an open API. The total possible score for integrations is 20 points.

Mobile Platforms *

Mobile scores are calculated based on the availability of an iOS and Android app. 5 points are awarded for the presence of each app, with an additional 10 points being awarded for the number and average rating of reviews in both the App Store and Google Play. These review scores are calculated and scaled against the competition for a maximum of 5 points per platform and an overall maximum score of 20.

If there isn't a native iOS or Android app, the product's website is assessed using Google's PageSpeed Insights to measure mobile usability. The score is returned out of 100, then scaled to a score out of 5 for a maximum of 5 points.

Media Presence

Media presence is calculated using the number of Twitter followers and Facebook fans that an app has. The number of fans and followers are added together, and each app is scored based on this overall number, compared with others in the category. The first 15 points are awarded for the combined number of followers and fans scaled against the category average, while the final 5 points are awarded for the combined number of followers and fans scaled against the top leaders in the category. These two scores are added together for a total out of 20 points.

Security

Security scoring is calculated using answers from a vendor-completed survey. The questions in the survey are based on the Cloud Security Alliance self-assessment form as part of the Security, Trust & Assurance Registry. With 15 questions, each answer is assigned a point value based on vendor response, with additional points given for security certifications, for a maximum possible score of 20.

In the event of a tie, each data point is weighted for importance, with security taking precedent, followed by reviews, integrations, mobile apps, and media presence, respectively.

* All data points combining calculations for both ratings and reviews are calculated using a Bayesian estimate, which is a weighted average that includes the number of reviews and the rating of an app, benchmarked against others in the category.