Knowledge Management Software with Feedback Collection

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SABIO   

18
Knowledge management platform
SABIO is a cloud knowledge management software designed to provide your company with the technology to search, find and manage knowledge quickly & easily. Read more about SABIO
Knowledge management platform
SABIO is a cloud knowledge management software designed to provide your company with the technology to search, find and manage knowledge quickly & easily. Read more about SABIO

Zoho Desk   

1,549
Industry's first context-aware Helpdesk Software
With Zoho Desk, create Multi-brand SEO friendly knowledge base articles on cloud for each of your brand to answer your customers FAQ's for faster answers and fewer tickets. This saves your team work on responding to simple questions, and leaves more time to help customers with tricky problems. Read more about Zoho Desk
Industry's first context-aware Helpdesk Software
With Zoho Desk, create Multi-brand SEO friendly knowledge base articles on cloud for each of your brand to answer your customers FAQ's for faster answers and fewer tickets. This saves your team work on responding to simple questions, and leaves more time to help customers with tricky problems. Read more about Zoho Desk

elevio   

12
Self-service support & customer education platform
Elevio offers on-demand, self-service customer support tools, including knowledge base management, in-app contextual help, support channel integrations, & more. Read more about elevio
Self-service support & customer education platform
Elevio offers on-demand, self-service customer support tools, including knowledge base management, in-app contextual help, support channel integrations, & more. Read more about elevio

Alloy Navigator   

38
Award winning IT Asset Mgmt and Service Mgmt platform
Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges. Read more about Alloy Navigator
Award winning IT Asset Mgmt and Service Mgmt platform
Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges. Read more about Alloy Navigator

MangoApps   

82
Digital Workplace Solutions Tailored for Your Business
Best of content management, document management and learning management for your organization. Read more about MangoApps
Digital Workplace Solutions Tailored for Your Business
Best of content management, document management and learning management for your organization. Read more about MangoApps

LiveAgent   

679
Great customer service starts with better help desk software
Great customer service starts with better Knowledge Management software! Read more about LiveAgent
Great customer service starts with better help desk software
Great customer service starts with better Knowledge Management software! Read more about LiveAgent

Freshservice   

355
A complete IT service management (ITSM) tool for business
Freshservice helps you build a powerful knowledge base with the most frequently asked questions that plague your service desk. And all this in minutes! Read more about Freshservice
A complete IT service management (ITSM) tool for business
Freshservice helps you build a powerful knowledge base with the most frequently asked questions that plague your service desk. And all this in minutes! Read more about Freshservice

Communifire   

14
Enterprise Social Collaboration Software
Communifire is an enterprise social collaboration platform which empowers employees to share ideas & collaborate on content while still retaining control over who can do & see what. Everything a group needs is in one place with updates on all groups coming to users in one place too. Read more about Communifire
Enterprise Social Collaboration Software
Communifire is an enterprise social collaboration platform which empowers employees to share ideas & collaborate on content while still retaining control over who can do & see what. Everything a group needs is in one place with updates on all groups coming to users in one place too. Read more about Communifire

Zendesk   

2,048
Cloud customer service software
Zendesk Help Center is a knowledge base, community, and customer portal—all in one. Read more about Zendesk
Cloud customer service software
Zendesk Help Center is a knowledge base, community, and customer portal—all in one. Read more about Zendesk

Twine   

6
Intranet & collaboration platform
Twine is a cloud-based intranet & collaboration platform which offers forums, polls & surveys, news & blogs, instant messaging, calendars, file manager, & more. Read more about Twine
Intranet & collaboration platform
Twine is a cloud-based intranet & collaboration platform which offers forums, polls & surveys, news & blogs, instant messaging, calendars, file manager, & more. Read more about Twine

Bitrix24   

333
Free collaboration, communication & management tool suite
Bitrix24 is an online -or self-hosted- business collaboration platform providing CRM, document management, tasking, time management, & project management tools. Read more about Bitrix24
Free collaboration, communication & management tool suite
Bitrix24 is an online -or self-hosted- business collaboration platform providing CRM, document management, tasking, time management, & project management tools. Read more about Bitrix24

Freshdesk  

1,455
Online Customer Support Software & Helpdesk Solution
Improve efficiency across your organization by effectively sharing knowledge and with Freshdesk's knowledge base and self service solution. Read more about Freshdesk
Online Customer Support Software & Helpdesk Solution
Improve efficiency across your organization by effectively sharing knowledge and with Freshdesk's knowledge base and self service solution. Read more about Freshdesk

Salesforce Service Cloud  

435
Customer service & support software
Use Salesforce Service Cloud to create a cloud-based knowledge base for both agents & customers. Update & maintain articles based on industry best practices. Read more about Salesforce Service Cloud
Customer service & support software
Use Salesforce Service Cloud to create a cloud-based knowledge base for both agents & customers. Update & maintain articles based on industry best practices. Read more about Salesforce Service Cloud

Evernote  

5,778
Create, capture & access everyday notes on mobile devices
Evernote helps you capture and manage ideas, projects, memories, and to-do lists in a single place. Write notes, attach documents, scan images, take voice memos, or clip from the web to organize everything from big projects to personal moments. With Evernote, you can focus on what matters. Read more about Evernote
Create, capture & access everyday notes on mobile devices
Evernote helps you capture and manage ideas, projects, memories, and to-do lists in a single place. Write notes, attach documents, scan images, take voice memos, or clip from the web to organize everything from big projects to personal moments. With Evernote, you can focus on what matters. Read more about Evernote

SharePoint  

1,866
Collaboration & content management platform
SharePoint is a collaboration & content management platform which can be used to build portals, collaboration sites, & also content management sites. Read more about SharePoint
Collaboration & content management platform
SharePoint is a collaboration & content management platform which can be used to build portals, collaboration sites, & also content management sites. Read more about SharePoint

eXo Platform  

106
Enterprise digital collaboration software
Easily share information and build knowledge with eXo Platform and its collaborative knowledge management features. Read more about eXo Platform
Enterprise digital collaboration software
Easily share information and build knowledge with eXo Platform and its collaborative knowledge management features. Read more about eXo Platform

Zingtree  

90
Build your own question & answer style troubleshooters
Zingtree is a toolkit that enables the creation of troubleshooters, agent scripts and interactive decision trees, perfect for customer support & contact centers. Read more about Zingtree
Build your own question & answer style troubleshooters
Zingtree is a toolkit that enables the creation of troubleshooters, agent scripts and interactive decision trees, perfect for customer support & contact centers. Read more about Zingtree

Groove  

54
Support, Simplified.
Groove enables teams small or large to stay on the same page and provide there customers with the personalized experience they deserve. Groove is built for growing teams. You’ll get everything you need to be more productive and make your customers happier, without the hassle of a complicated helpdesk. Read more about Groove And it’s a more personal experience for your customers…
Support, Simplified.
Groove enables teams small or large to stay on the same page and provide there customers with the personalized experience they deserve. Groove is built for growing teams. You’ll get everything you need to be more productive and make your customers happier, without the hassle of a complicated helpdesk. Read more about Groove And it’s a more personal experience for your customers…

UserVoice  

50
Build better products with intelligent product feedback
UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback. Read more about UserVoice
Build better products with intelligent product feedback
UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback. Read more about UserVoice

Deskpro  

26
Customer service software you can depend on
Knowledge management software you can depend on, with ticketing for email, live chat and voice. Available on cloud and on-premise. Read more about Deskpro
Customer service software you can depend on
Knowledge management software you can depend on, with ticketing for email, live chat and voice. Available on cloud and on-premise. Read more about Deskpro

ClickHelp  

12
Author, host and deliver docs across platforms and devices
ClickHelp is a web documentation platform for creating user guides and KBs as a team, managing doc projects, hosting content, & exporting to printed formats. Read more about ClickHelp
Author, host and deliver docs across platforms and devices
ClickHelp is a web documentation platform for creating user guides and KBs as a team, managing doc projects, hosting content, & exporting to printed formats. Read more about ClickHelp

Helprace  

6
All-in-one customer service solution
The knowledge management system centralizes company documentation for self-service. Build public, private or staff-only portals. Read more about Helprace
All-in-one customer service solution
The knowledge management system centralizes company documentation for self-service. Build public, private or staff-only portals. Read more about Helprace

Acknow  

2
Cloud-based knowledge management platform for SMBs
AcKnow is a cloud-based knowledge management platform designed to provide SMBs with the tools to create, monitor & improve knowledge base content. Read more about Acknow
Cloud-based knowledge management platform for SMBs
AcKnow is a cloud-based knowledge management platform designed to provide SMBs with the tools to create, monitor & improve knowledge base content. Read more about Acknow

Malcolm!  

0
Create web based customer service journeys & answer FAQs
Malcolm! is a cloud-based customer service solution which enables the creation of self-service knowledge bases and FAQs, and the automation of recurring customer service workflows with web forms. The platform offers configurable logic flows, third party integrations, autocomplete search, and more. Read more about Malcolm!
Create web based customer service journeys & answer FAQs
Malcolm! is a cloud-based customer service solution which enables the creation of self-service knowledge bases and FAQs, and the automation of recurring customer service workflows with web forms. The platform offers configurable logic flows, third party integrations, autocomplete search, and more. Read more about Malcolm!

Universal Knowledge  

0
Multi-solution knowledge management product
Universal Knowledge is a multi-functional solution for contact centre, service desk, self-service, and internal knowledge management applications. Read more about Universal Knowledge
Multi-solution knowledge management product
Universal Knowledge is a multi-functional solution for contact centre, service desk, self-service, and internal knowledge management applications. Read more about Universal Knowledge
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