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Knowledge Management Software with Queue Management

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Zoho Desk logo
4.5
(2.1K)

Superior customer service. Lasting experiences.

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With Zoho Desk, create Multi-brand SEO friendly knowledge base articles on cloud for each of your brand to answer your customers FAQ's for faster answers and fewer tickets. This saves your team work on responding to simple questions, and leaves more time to help customers with tricky problems.

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Freshworks Customer Service Suite logo
5.0
(1)

Omnichannel customer support software

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Freshworks Customer Service Suite facilitates powerful collaboration between front-line and back-office teams on complex issues by breaking down silos, enabling seamless knowledge distribution, and sharing complete context for faster problem-solving.

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Zendesk Suite logo
4.4
(3.8K)

Service-first CRM company that builds support & sales tools

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Zendesk offers a smart knowledge base for self-service that integrates seamlessly into its help desk software. It can be used internally by agents for quick resolutions, and externally by customers. Companies that use Zendesk's knowledge base software can reduce support costs by 50%.

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TeamSupport logo
4.5
(844)

The complete B2B solution for great customer support

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TeamSupport's Support software is specifically designed to provide businesses with the context needed to effectively meet their customers' needs. Through an innately collaborative platform, Support ensures unified customer experiences that are positive and healthy.

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Bettermode logo
4.8
(90)

All-in-one community platform for branded communities

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Powerful knowledge management solution that helps you bring in both crowd-sourced knowledge and content created by the internal team into a central knowledge hub. Promote self-service, enable personalized content discovery, and gain better customer insights. Get started free with your custom domain.

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Freshdesk logo
4.5
(3.2K)

Online helpdesk system and customer service software

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Freshdesk helps businesses effectively document solutions using an easy-to-build and completely customizable knowledge base.

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LiveAgent logo
4.7
(1.5K)

Great customer service starts with better help desk software

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LiveAgent is the ultimate help desk and company knowledge management solution. It helps businesses create external and internal knowledge bases and offers many other must-have features. LiveAgent is a leader in delivering customer satisfaction.
Start with a 30-day free trial, no credit card required

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Salesforce Service Cloud logo
4.4
(751)

Customer Service & Field Service Management Solutions

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Use Salesforce Service Cloud to create a cloud-based knowledge base for both agents & customers. Update & maintain articles based on industry best practices.

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JIRA Service Management logo
4.5
(653)

The only ITSM solution built on the Jira platform

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Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM.

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Bitrix24 logo
4.2
(827)

100% free CRM, collaboration, and communication tool suite

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Bitrix24 is a leading FREE social knowledge management and collaboration platform used by over 12 million companies worldwide. Available in cloud and on-premise with open source code access. Share and discuss ideas, manage knowledge, manage projects and do more with Bitrix24!

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HelpCrunch logo
4.8
(183)

Customer Communication tool for support, marketing & sales

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HelpCrunch's Knowledge base software is a top-rated solution for knowledge management and self-service customer support.
Other Features:
- Live Chat
- Auto Messages
- Email Marketing
- Help Desk
- Popups
- Mobile apps
- Chat Bot (coming soon).

Try HelpCrunch for free for 14 days!

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Help Scout logo
4.6
(207)

Deliver world-class support from one easy-to-use platform.

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Help Scout is a customer support platform built for growing teams to deliver top-notch customer service. When you sign up, you get access to an entire suite of tools — including shared inbox, knowledge base, and live chat software — all built to help you create the best customer experience possible.

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Genesys Cloud CX logo
4.4
(225)

Software for faster, smarter, personal experiences

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Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

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Supportbench logo
4.9
(97)

Supportbench: AI-Powered Enterprise Support Mastery

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Supportbench revolutionizes customer support with AI-driven features. Seamlessly manage tickets, utilize dynamic SLAs, and engage users with ChatGPT bots. Deliver unmatched value and personalized experiences, making support teams the heroes of their organizations.

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HubSpot Service Hub logo
4.5
(156)

Cloud-based customer service solution for firms of all sizes

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HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.

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Vivantio logo
4.3
(177)

Flexible Software. Focused Service.

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Knowledge at your fingertips allows you to respond quicker and improve the efficiency of your support team, freeing up resources to tackle tougher issues. Benefit from key features like: knowledge categorization, custom forms & fields, document themes & templates, WYSIWYG editor, and more.

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ServiceNow Customer Service Management logo
4.3
(145)

Automate requests and deliver effortless experiences

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ServiceNow Customer Service Management (CSM) is a comprehensive product designed simplify and improve the customer service experience. With CSM, companies can streamline their processes, automate their workflows, and provide self-service options for customers to engage on their channel of choice.

Read more about ServiceNow Customer Service Management

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HappyFox Help Desk logo
4.6
(91)

Helpdesk, customer support software

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HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers' issues via an efficient customer support workflow. The platform provides a built-in knowledge base, community forum and end-user support portal.

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Groove logo
4.5
(71)

Support, Simplified.

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Groove enables teams small or large to stay on the same page and provide there customers with the personalized experience they deserve.

Groove is built for growing teams. You’ll get everything you need to be more productive and make your customers happier, without the hassle of a complicated helpdesk.

And it’s a more personal experience for your customers…

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Cayzu logo
5.0
(31)

Cloud Based Ticket Management & Help Desk Software

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Cayzu helps users manage all support requests from a single cloud portal, whether they are coming in via phone, email, Facebook, Twitter or even mobile. Cayzu enables organizations to seamlessly handle multiple brands & products each with their own branded end-user portal.

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Deskpro logo
4.6
(37)

Customer service software you can depend on

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Knowledge management software you can depend on, with ticketing for email, live chat and voice. Available on cloud and on-premise.

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ilos logo
4.8
(29)

Video's Most Interactive Platform

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VidGrid is an interactive video management software designed to help businesses record videos and improve participants' engagement through in-video questions, surveys, polls, and call-to-action. Administrators can monitor users' behavior and organize captured videos in multiple folders.

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User.com logo
4.6
(36)

The engine of growth. An all in one solution for user data.

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User.com is marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers, reaching them through a wide range of communication channels: email, live chat, chatbot, push notifications, and many more; all available in one place.

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UseResponse logo
4.6
(36)

All-in-one Customer Support and Feedback Suite

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Organize online documentation, customer self-service and provide customer support with UseResponse's customer feedback software and help desk system.

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HelpSpace logo
4.8
(28)

Customer Support Software for SMBs

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HelpSpace is a cloud-based customer support solution specifically built to provide support to teams and companies. To get a competitive edge in the market, the software provides users with features such as an intuitive interface, team inboxes, self-service sites, and multiple inbound channels.

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