Customer engagement infrastructure for operational excellence
Join the 160,000+ organizations in over 170 countries that have found a better way to listen to their users’ voices. From scalable support with automated answers to common questions and support ticketing, to staying on top of churn with satisfaction surveys, to in-depth product feedback we'll give you all the tools to fully engage and understand your users. Everything you need to build a healthy SaaS or mobile app business.
HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business.
- Supports email, voice, chat, social media and mobile channels
- Works on your iOS, Android and Windows mobile devices
- Integrated with some great cloud apps like Salesforce, Twilio, Olark & Snap engage live chat, Freshbooks accounting,Batchbook, Highrise & Zoho CRM
- Social media integration with Facebook
- Over 35 languages supported
- Pricing starts at $9/mo/agent
- 30-day Free Trial
Clusters provides projects, events, and entire organizations with a cloud-based community for collaboration & knowledge management. Clusters can be customized to meet your individual needs, whether you need a content management, project management or knowledge management solution.
Clusters allows you to categorize content, share it and make it searchable. You can assign and track tasks, collaborate on documents and set up online meetings. Set up wikis for knowledge sharing and manage contact communication within the integrated CRM. Clusters can be set up in 60 seconds and managed without any IT support.
Ftopia is a cloud-based file sharing service for businesses that enables you and your team to invite customers, suppliers, and employees to share various documents of any kind in company-branded public and private working spaces.
Bloomfire simplifies knowledge management by unleashing the knowledge that is locked within people and organizations. A socially-enabled knowledge base application, Bloomfire accomplishes this with easy-to-use content creation and curation tools. Connect people who have knowledge with those who need it – when and where they're ready to learn. Start a free trial today at www.bloomfire.com.
Igloo is an intranet you'll actually like. It’s a web-based solution that let you to share files, give updates, find answers, exchange ideas, manage projects and help work better together. It's also responsive and all in the cloud so you can collaborate anywhere and on any platform.
With Igloo, you can bring your content and conversations together in one place, so you won’t need to search your inbox endlessly for the latest version of a document or update your team about the same topic multiple times. And because it's designed for the web and hosted in the cloud, there's no versions, upgrades or migrations.
That is why world-class companies, such as Giant Agency, Keg Restaurants, ORION and the Women Tennis Association, choose Igloo.
cloud-based idea management for your organization or customers
IdeaScale is an intuitive and powerful solution for the collection of feedback and ideas. Based on the principles of crowdsourcing, members of IdeaScale communities contribute ideas and then vote those ideas up and down in an engaging process that allows the best submissions to bubble to the top. IdeaScale was designed to be used by everyone--from government agencies to SMBs to worldwide Enterprise organizations.
Yammer is a private enterprise social networking solution that enables employees to collaborate securely across time and distance. Yammer provides a single, secure platform on which your company can share information, resources and business applications. Connect to the right people, find the most relevant and up-to-date information, and assign tasks, within one social network.
Social Collaboration and communication platform for mobile business
Jive is a social collaboration and team communication platform to aid teams to connect while on-the-go across a single mobile portal. The single portal that forms the base of Jive is designed to be a shared space to find company-related information, news, people, and expertise with ease.
Jive aims to increase communication among team members by providing shared blogs, videos and company documentation. Employees can ask questions, leave feedback and share ideas on content and business goals from one platform. The reporting tools offered by Jive give you key insight into how succesful your communication efforts are.
Crowdbase is the single app you need to centralize, share and find your company's knowledge, all in one private and secure environment.
Whether you're looking to centralize articles, links, files or questions, Crowdbase will allow you to share in a breeze, find instantly, stay in the know, and more importantly...save time!
You can also let knowledge come to you by connecting relevant RSS feeds, Twitter accounts and hashtags as well as web searches. Connecting all your knowledge sources at one place really ease the process of monitoring your industry, market, customers and competitors, and turns this process into a team effort.
Planio is an app for online project management. It combines several field-proven features, which perfectly suit the task of planning and running projects.
Major features provided are: a ticket system, collaborative file management, role based access control, wikis and forums, a news system, milestones and automatically generated gantt charts and roadmaps.
SambaJAM combines document management, project management and social networking tools to provide the ultimate online workplace for your business. Retain your business's knowledge by keeping all your documents in a central repository or using private wikis. Use agile task management to assign and manage tasks for your team. Use social networking tools to find experts in your organisation and keep up to date with what everyones doing regardless of where they're working.
SambaJAM not only allows you to setup a secure online workplace for your business, it also can be used to invite as many external partners and clients into your workspaces as you need so you can collaborate with people outside your business regardless of their location.
Start working better online using SambaJAM and signup for a free account today.